Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Plushcare, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Plushcare in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Plushcare
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Plushcare subscription with zero hassle
1
Fill in the form
Give us your details and those of your Plushcare subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Plushcare. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Plushcare refuses your cancellation.
Frequently asked questions
Cancel Plushcare: The Right Way
How to cancel Plushcare and avoid surprise charges in the philippines
What Plushcare is and why you might want to cancel
Plushcare is a United States-based telehealth subscription service that connects you to licensed doctors for primary care, urgent care consultations, and mental health support via video appointments. The service operates on a recurring billing model, meaning your payment method is charged automatically each month or year until you actively terminate your membership. If you subscribed to Plushcare from the Philippines, understanding the cancellation process is essential before your next renewal date arrives and charges automatically.
How Plushcare operates as a subscription service
Plushcare charges your payment method on a fixed billing cycle. The company headquarters is located at 101 Mission Street, Suite 800, San Francisco, CA 94105, USA. To prevent the next charge, you must submit a cancellation request to their customer service team before your renewal date. Many Filipino users experience delays because Plushcare offers no localised support for Philippine-based customers, and responses to cancellation emails can take several business days due to time zone differences between San Francisco and Manila.
Your first action: locate your billing date by reviewing your latest credit card statement or email receipt. Mark this date on your calendar immediately, as it represents your hard deadline for stopping the charge. At Yafee, we recommend submitting your cancellation request at least 7 to 10 days before this date to account for processing delays.
Pricing breakdown and what you are charged for
Plushcare membership costs depend on the plan you selected when you subscribed. The following table shows the current pricing structure converted to Philippine pesos:
| Plan type | Monthly cost (PHP) | Annual cost (PHP) | What is included |
|---|---|---|---|
| Standard membership | ₱1,100 | ₱11,000 | Same-day appointments, unlimited messaging with care team, prescription refills |
| Premium membership | ₱1,650 | ₱16,500 | All Standard features plus specialist referrals and priority scheduling |
| Pay-per-visit (no membership) | ₱7,200 per consultation | Single appointment, no recurring charges | |
| Late-cancellation fee | ₱4,200 | Applied if you cancel or miss an appointment within 2 hours of scheduled time | |
A critical point: cancelling your membership does not automatically cancel booked appointments or erase fees tied to those appointments. If you miss an appointment or cancel it fewer than 2 hours before the scheduled time, Plushcare applies a ₱4,200 no-show or late-cancellation fee. This fee can still be charged even after you have terminated your membership.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal protections when dealing with subscription services like Plushcare, and Yafee believes you should know these rights before taking action.
What the consumer act of the philippines says about recurring charges
Under the Consumer Act of the Philippines, any merchant must permit you to cancel a service without undue delay or unreasonable obstacles. Plushcare cannot compel you to remain a subscriber beyond your stated cancellation date, and they are legally required to provide written confirmation of your cancellation. If they continue billing you after you have submitted a cancellation request, you have grounds to dispute that charge with your credit card issuer or payment processor.
Furthermore, if Plushcare fails to acknowledge your cancellation request or continues to charge you after you have formally requested cancellation, you can escalate your complaint to the Department of Trade and Industry (DTI). Under the Consumer Act of the Philippines, the DTI has enforcement authority to investigate unfair trade practices and can mandate refunds to consumers.
Your legal position
In the Philippines, you have the statutory right to cancel any subscription service without penalty, provided you submit your request before the renewal date. The company must respond to your cancellation within a reasonable timeframe (typically 14 days) and cease all billing. If they do not, you can file a formal complaint with the DTI Consumer Protection Group. Yafee recommends keeping all documentation of your cancellation request, including the date sent and any response received, as this evidence supports any dispute you may later file.
How to escalate if Plushcare refuses to cancel
If Plushcare ignores your cancellation request or continues to charge you after you have asked them to stop, take the following steps. First, save copies of all emails, including your original cancellation request and the timestamp. If Plushcare does not respond within 14 days or continues billing you, file a complaint with the DTI Consumer Protection Group. You can submit your complaint online at the DTI website or visit your nearest DTI regional office. Provide your saved emails, credit card statements, and cancellation request as evidence. The DTI can order Plushcare to refund your disputed charges.
How to cancel Plushcare step by step
Cancelling your Plushcare membership requires you to contact their customer service team directly via email, as the platform does not offer an in-app or online cancellation portal.
Step 1: locate your billing date and account details
Before you send your cancellation request, you need to know when your next charge will occur. Review your most recent Plushcare receipt email or check your credit card statement for the transaction date. Calculate your billing cycle from this date (usually monthly or annual). Write down your Plushcare account email address and any account number listed in your confirmation emails. You will need these details when you contact customer service.
Step 2: prepare your cancellation email
Draft a clear, concise email to Plushcare customer service. Your email should include the following information:
- Your full name as it appears on your Plushcare account
- The email address associated with your account
- A clear statement: "I request cancellation of my Plushcare membership effective immediately" or "effective [specific date before your renewal date]"
- Your billing date and the reason for cancellation (optional but helpful)
- A request for written confirmation of cancellation
Keep your tone professional and direct. Do not use vague language such as "I might want to cancel." Instead, state clearly: "I am cancelling my Plushcare membership." This removes any ambiguity and protects you legally.
Step 3: send your cancellation request to Plushcare
Send your prepared email to Plushcare's customer service address at [email protected]. You may also send a physical mailed cancellation request to the following address:
Plushcare Customer Service
101 Mission Street, Suite 800
San Francisco, CA 94105
USA
If you choose to mail your request, use registered mail or a courier service with tracking (such as DHL or FedEx) so you have proof of delivery. Send your letter at least 3 weeks before your renewal date to account for postal delays. At Yafee, we recommend using email as your primary method because it provides an immediate timestamp and automatic confirmation that your message was received.
Step 4: document your cancellation request with a screenshot
Immediately after you send your cancellation email, take a screenshot of the email in your Sent folder showing the recipient, subject line, date, and time sent. Save this screenshot to a folder on your computer or phone labeled "Plushcare Cancellation." This documentation becomes crucial if you later need to dispute a charge with your bank or file a complaint with the DTI.
Step 5: monitor your bank account for confirmation
Watch your payment method closely for the next 5 to 7 business days. Plushcare should send you a confirmation email stating that your membership has been cancelled. If you do not receive this confirmation within 7 days, send a follow-up email to [email protected] with the subject line "Cancellation confirmation request: [Your Account Email]." Reference your original cancellation email and ask for written confirmation that your membership has been terminated.
Step 6: verify that billing has stopped
After your renewal date has passed, check your credit card statement or bank app to confirm that Plushcare did not charge you. If you were charged despite your cancellation request, immediately contact your bank's dispute team and reference your saved cancellation email and the confirmation screenshot. Your bank can then initiate a chargeback on your behalf.
What happens after you cancel Plushcare
Once your cancellation takes effect, your access to Plushcare services ends immediately or on the date you specified in your request.
Loss of access and scheduled appointments
After cancellation, you lose access to the Plushcare member portal, messaging with the care team, and booking new appointments. However, any appointments you have already scheduled and paid for remain active unless you cancel them individually. If you have an appointment scheduled after your cancellation date, you must cancel that appointment separately through the Plushcare app or by emailing customer service. Failure to cancel a scheduled appointment may result in a ₱4,200 no-show fee if you miss the appointment without notice.
Medical records and account data
Plushcare typically retains your medical records and account history for 5 to 7 years in accordance with United States healthcare regulations. You can request copies of your medical records by emailing [email protected] with the subject line "Request for medical records." Provide your full name, date of birth, and the email address associated with your account. Plushcare should provide these records within 14 to 30 days at no charge or a minimal administrative fee.
Refunds and charge disputes after cancellation
Understanding your refund rights is critical, as Plushcare's policy differs based on when you request cancellation.
When Plushcare will issue a refund
Plushcare does not automatically refund prepaid membership fees if you cancel mid-cycle. If you paid for an annual membership and cancelled after 3 months, Plushcare retains the full payment unless you explicitly request a prorated refund. However, if you cancel within 30 days of your initial purchase, Plushcare may honour a refund request as a courtesy. Contact [email protected] and state your request clearly: "I am requesting a refund for my Plushcare membership purchased on [date]. I cancelled within 30 days." Plushcare has no legal obligation under Philippine law to provide this refund, but many companies offer it as a goodwill gesture for new subscribers.
Disputing unauthorized charges with your bank
If Plushcare continues to charge you after you have submitted a cancellation request and Plushcare does not provide a refund, contact your bank immediately. Call your credit card issuer's fraud or dispute team and explain that you cancelled your subscription but were charged after cancellation. Provide your saved cancellation email, the screenshot of your sent email, and copies of the unauthorized transactions from your bank statement. Your bank can file a chargeback dispute on your behalf, and Plushcare must prove that the charges were authorized and delivered, which they cannot if you cancelled first. This process typically takes 30 to 60 days, after which your bank issues a refund if the dispute is successful.
Pursuing refunds through the DTI
If you were overcharged and Plushcare refuses to refund you or respond to your request, file a formal complaint with the DTI Consumer Protection Group. Include all documentation: your cancellation email, bank statements, and Plushcare's responses (or lack thereof). The DTI can investigate and order Plushcare to refund your money. Yafee has assisted many consumers in documenting such claims, and the DTI takes billing disputes seriously when a consumer can prove they cancelled in writing.
Common cancellation mistakes and how to avoid them
Many consumers encounter unnecessary difficulties when cancelling because they overlook critical procedural steps. The good news is that these mistakes are entirely preventable if you follow the guidance below.
Mistake 1: cancelling an appointment instead of your membership
The most frequent error is cancelling a single appointment through the Plushcare app while believing you have cancelled your membership. Cancelling one appointment does not stop your recurring charges. Your membership remains active and you will be billed on your next renewal date. Always send a cancellation email to [email protected] that explicitly states you are cancelling your entire membership, not just a single appointment.
Mistake 2: not leaving enough time before your renewal date
If you send your cancellation request 1 or 2 days before your renewal date, there is insufficient time for Plushcare to process your request and stop the charge. Your bank processes the payment automatically on your scheduled renewal date, and Plushcare cannot reverse a charge that has already cleared. Submit your cancellation at least 7 to 10 days before your renewal date to ensure processing. Yafee recommends 10 days as the safe minimum.
Mistake 3: failing to request written confirmation
Some customers send a cancellation email but do not follow up to confirm that Plushcare actually cancelled their membership. When a charge appears on their next statement, they have no proof that they requested cancellation. Always ask Plushcare to reply with written confirmation. If they do not respond within 7 days, escalate immediately by sending a follow-up email and copying DTI if necessary (by mentioning that you will file a formal complaint).
Mistake 4: not checking for no-show or late-cancellation fees
If you have an appointment scheduled and you cancel your membership, that appointment remains booked unless you cancel it separately. If you miss that appointment or cancel it fewer than 2 hours before the scheduled time, a ₱4,200 no-show fee applies even though you have already cancelled your membership. Before you cancel your membership, log into your Plushcare account and cancel any upcoming appointments individually with at least 2 hours' notice.
Plushcare cancellation checklist
Use this checklist to ensure you have completed every necessary step before sending your cancellation request:
| Task | Completed |
|---|---|
| Identify your Plushcare billing date from your latest receipt or bank statement | ☐ |
| Cancel any upcoming appointments individually with at least 2 hours' notice | ☐ |
| Draft your cancellation email with your full name, account email, and clear cancellation statement | ☐ |
| Send the email to [email protected] at least 7 to 10 days before your renewal date | ☐ |
| Take a screenshot of your sent email with the timestamp and save it to your computer | ☐ |
| Wait for written confirmation from Plushcare within 5 to 7 business days | ☐ |
| Verify on your renewal date that no charge appears on your bank statement | ☐ |
| If charged despite cancellation, contact your bank's dispute team within 60 days | ☐ |
Should you cancel Plushcare or keep your membership
Before you cancel, consider whether Plushcare still provides value for your healthcare needs. Yafee recommends evaluating the following factors.
Reasons to keep your Plushcare membership
If you experience frequent primary care or mental health needs and value access to same-day video appointments, Plushcare remains cost-effective compared to in-person clinic visits or emergency room visits. At ₱1,100 per month, the membership provides unlimited messaging with your care team and prescription refills, which can save time if you have chronic conditions requiring ongoing management. If you have already booked several appointments for upcoming months, cancelling may mean losing the flexibility to reach a doctor quickly when needed.
Reasons to cancel your Plushcare membership
Cancel if you rarely use the service and could obtain equivalent care through your local hospital or clinic at lower cost. If you have relocated to the Philippines and prefer in-person healthcare from a local provider, Plushcare's time-zone differences make same-day appointments difficult. If you have booked no upcoming appointments and do not anticipate needing telehealth in the next 6 months, the ₱1,100 monthly charge is wasted. Additionally, if you have healthcare coverage through a Philippine employer or government program that does not recognize Plushcare services, the membership provides no benefit.
Comparing Plushcare to other telehealth services
If you are cancelling because you want a telehealth alternative, this table compares Plushcare to other services available to Philippine users:
| Service | Monthly cost | Available in PH | Best for |
|---|---|---|---|
| Plushcare | ₱1,100 | Yes | US-based patients, US insurance coverage |
| Telemedicine.com | ₱600 per consultation | Yes | Pay-per-visit, no membership required |
| ClinicHub PH | ₱950 | Yes | Local Philippine doctors and specialists |
| GSIS E-Health Services | Included in GSIS coverage | Yes | Government employees with GSIS benefits |
| Medicard Online | ₱800 | Yes | Patients with Medicard insurance coverage |
If you require ongoing US-based medical care or your insurance covers Plushcare, keep your membership. If you prefer local Philippine healthcare providers or a pay-per-visit model without a subscription, explore the alternatives listed above.
Contact information for Plushcare cancellation and complaints
Use the following contact details to submit your cancellation request or escalate unresolved issues:
Plushcare customer service for cancellation
Email: [email protected]
Subject line: Membership cancellation request
Mailing address:
Plushcare Customer Service
101 Mission Street, Suite 800
San Francisco, CA 94105
USA
Philippines department of trade and industry (DTI) for complaints
Phone: 1-386 (toll-free) or (02) 8910-1386
Online complaint portal: www.dti.gov.ph/consumer
Email: [email protected]
Manila office address:
Department of Trade and Industry
Trade and Industry Building
361 Sen. Gil Puyat Avenue
Makati City 1200
Philippines
File a DTI complaint if Plushcare ignores your cancellation request, continues billing after cancellation, or refuses to provide a refund. The DTI Consumer Protection Group investigates unfair trade practices and has authority to mandate refunds under the Consumer Act of the Philippines.
Final steps and moving forward
Cancelling Plushcare is straightforward when you follow the procedural steps outlined above: identify your renewal date, draft a clear cancellation email, send it at least 7 to 10 days before renewal, and request written confirmation. Keep all documentation, monitor your bank account for unauthorized charges, and escalate to the DTI if Plushcare refuses to honour your cancellation request.
At Yafee, we understand that managing recurring subscriptions can be frustrating, particularly when companies operate outside your country and response times are slow. That is why Yafee has developed practical, legally grounded guidance to help you take control of your financial commitments. Thousands of consumers have used these step-by-step instructions to successfully cancel services and recover overcharges. Your consumer rights under Philippine law are clear: you have the statutory right to cancel any subscription without unreasonable obstacles, and you have a pathway to recover funds if the company refuses. Document your request, follow the timeline, and do not hesitate to escalate to the DTI if needed. Yafee remains committed to ensuring you understand both your rights and the practical actions required to exercise them.