How to cancel Nerva and stop charges before your next renewal

Understanding Nerva and why cancellation matters

Nerva is a subscription app that delivers gut-directed hypnotherapy sessions designed for people managing Irritable Bowel Syndrome, or IBS. The app is operated by Mindset Health Limited, a UK-registered digital health company. You are paying for ongoing access to program content inside the app, not a one-time purchase. Most Filipino subscribers activate an annual subscription fee that renews automatically unless you actively cancel before the renewal date arrives.

The frustration many Nerva users face is preventable. Cancellation instructions are buried inside the app, auto-renewal happens without clear email reminders, and when charges keep hitting your card after you thought you cancelled, confusion about whether the cancellation actually succeeded is common. At Yafee, we guide you through cancellation processes step by step, so you stay in control of your money and avoid unwanted repeat charges.

What you are paying for with Nerva

When you subscribe to Nerva, you gain access to a structured program of hypnotherapy audio sessions, guided meditations, and educational content within the app. The verified pricing shows a Full Access Annual Subscription at approximately PHP 199.00 per year in the Philippines, though pricing may vary depending on your region and whether you are upgrading from a trial. The app tracks your progress and personalises your experience over time.

The critical detail is this: Nerva operates on automatic renewal. Your subscription renews on your anniversary date unless you cancel beforehand. No grace period, no second chance email; the charge simply processes. Capturing your renewal date before you do anything else is the smartest first step.

Availability and support in the philippines

Nerva is fully accessible to Filipino users through the Apple App Store and Google Play Store, regardless of whether you are in Manila, Cebu, or any other region. The app supports 24/7 email contact at [email protected] and in-app chat, which is helpful if you need to reach the team outside traditional office hours. However, no verified local Philippine payment option is listed (such as GCash or Maya direct integration), no Filipino language support exists, and no local billing currency display appears within the public help resources.

Your cancellation path depends partly on where your payment came from. If you subscribed through the Apple App Store, Apple handles billing. If you used Google Play, Google processes your charge. If you paid Nerva directly via credit card, you will cancel through Nerva's own account interface. Identifying your billing source now saves enormous headache later.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancellation and refund claims.

Key protections you have

Under Republic Act No. 7394, you are protected from deceptive practices. This includes automatic renewal billing that is not clearly disclosed before you subscribe. If Nerva failed to clearly inform you that your subscription would renew automatically, or if they made cancellation deliberately difficult to hide, you have grounds to dispute charges and request a full refund, even outside any trial period.

Additionally, if you cancel but are charged again by mistake, you can file a complaint with the Department of Trade and Industry (DTI) or your credit card company's fraud department. Yafee recommends gathering all evidence: screenshots of your cancellation request, bank statements showing unauthorised charges, and copies of support tickets before escalating your claim.

Your legal position

You have the explicit right to cancel your subscription at any time under Philippine consumer law. The company cannot hold you to auto-renewal if cancellation was not presented as clearly as the option to subscribe. If charges appear after you have cancelled, you are entitled to a refund. The burden of proof that you consented to continued billing falls on Mindset Health Limited, not on you. If the company refuses your refund, the DTI (Department of Trade and Industry) is your escalation authority.

Cancellation methods and where your billing comes from

Your cancellation route depends entirely on which platform processed your subscription payment.

Cancellation through apple app store

If you subscribed via iPhone, iPad, or Apple's ecosystem, Apple manages your billing relationship. Cancelling within Apple's settings removes Nerva's access to future billing but does not notify Nerva directly. You must verify cancellation through your App Store receipt and bank statement. Yafee advises sending a separate cancellation email to [email protected] as backup, because cancelling only in the App Store sometimes leaves your account active in Nerva's database.

Cancellation through google play store

If you subscribed via Android device, Google Play handles your subscription. Cancelling within Google Play stops future charges immediately. Like Apple, Google does not automatically notify Nerva, so a follow-up email to [email protected] is prudent. Document the exact date you cancelled within Google Play.

Cancellation through direct card payment

If you entered your card details directly on Nerva's website or app and Nerva charges you directly (not through Apple or Google), you must cancel through Nerva's account settings or email [email protected] with a formal cancellation request. This method is highest-risk because your cancellation depends entirely on Nerva's internal processing, not a third-party payment platform.

Step-by-step cancellation process

Follow these steps in sequence to cancel Nerva and confirm your cancellation is complete.

Step 1: locate your renewal date and billing source

1. Open the Nerva app on your device (iPhone or Android).
2. Tap the account or settings icon (usually bottom right or top left menu).
3. Look for "Subscription", "Billing", or "Account" section.
4. Note your exact renewal date (e.g., "Renews 15 March 2025").
5. Identify whether the subscription shows "Apple", "Google Play", or "Nerva Direct" as the payment method.
6. Screenshot this screen and save it to your device; this is your proof.

Step 2: cancel through your payment platform

If Apple App Store is your billing source:

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon (top right corner).
3. Select "Subscriptions".
4. Tap "Nerva" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm the cancellation.
6. Screenshot the cancellation confirmation page.

If Google Play is your billing source:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select "Manage subscriptions".
4. Tap "Nerva" in the list of active subscriptions.
5. Tap "Cancel subscription" and confirm the cancellation.
6. Screenshot the cancellation confirmation page.

Step 3: send a cancellation confirmation email

Cancelling within Apple or Google does not automatically notify Nerva. Yafee recommends sending a formal email to [email protected] within 24 hours of your platform cancellation, even though the company does not list it as the official cancellation method. Include the following information:

• Your name as it appears in your Nerva account.
• The email address associated with your Nerva account.
• Your renewal date (from Step 1).
• The phrase: "I hereby request immediate cancellation of my Nerva subscription, effective today. I have already cancelled my subscription on [Apple App Store / Google Play / Direct Card Payment], and I require written confirmation of cancellation on your end within 48 hours."
• Attach screenshots of your cancellation confirmation from Apple, Google, or your bank statement.

Send this email from the same email address linked to your Nerva account. Keep the email thread and save all replies.

Step 4: monitor your bank statement

Set a calendar reminder for 2 days before your renewal date. Check your bank account or credit card statement to confirm no charge appears on or after the renewal date. If a charge appears despite your cancellation, immediately contact your bank's fraud department and provide them with your cancellation confirmation email and screenshot. File a dispute with your credit card company within 30 days of the charge.

Step 5: escalate if charges continue

If Nerva charges you after cancellation and does not respond to your cancellation email within 5 business days, file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Assistance Unit can force Nerva to issue a refund and investigate the company's auto-renewal practices. Provide the DTI with all your evidence: cancellation confirmation, unanswered emails, and bank statements showing the unwanted charge.

Pricing and subscription tiers in the philippines

Understanding your actual cost and any available alternatives helps you make an informed decision about cancellation.

Pricing may vary by region, app version, and promotion. Yafee recommends confirming your exact renewal amount within the app before deciding to cancel, because you may be eligible for a discount if you reach out to [email protected] first.

After cancellation: what happens to your account

Cancelling your subscription does not delete your account or progress, and it does not grant you a refund for the current billing period unless a statutory right applies.

Your access after cancellation

Once your subscription expires (on your renewal date), you will lose access to premium program content, guided meditations, and personalised tracking. You will not be able to log in to the app unless you reactivate your subscription. Your account data, progress history, and login credentials remain stored on Nerva's servers. If you resubscribe later, your account and history will be restored.

Refund eligibility after cancellation

Nerva's standard refund policy does not cover cancellations within the paid subscription period unless you cancelled during a free trial (within 7 days of signup). However, under Republic Act No. 7394, you are entitled to a refund if you were not clearly informed that the subscription would renew automatically, or if the company made cancellation deliberately hidden or difficult. Gathering evidence (screenshots, emails, terms of service) strengthens your refund claim if you decide to escalate to the DTI.

Common mistakes and how to avoid them

Cancellation confusion is entirely preventable with the right approach. Most failed cancellations occur because users miss one small step.

Mistake 1: cancelling only in the app, not through the payment platform

Many users think tapping "cancel" inside the Nerva app stops their subscription. It does not. The app may show a cancellation notice, but the actual subscription is managed by Apple, Google, or your card processor. Cancelling in the app without cancelling through your payment method leaves your subscription active, and the charge will process on renewal day. Always cancel through the payment platform first (Apple App Store, Google Play, or Nerva's direct billing if applicable), then send a backup email to [email protected].

Mistake 2: not screenshotting your cancellation confirmation

Without proof of cancellation, you have no evidence if Nerva denies your cancellation later or if a dispute arises. Screenshot every cancellation screen: the Apple App Store confirmation, the Google Play confirmation, or the cancellation email from [email protected]. Save these images to cloud storage (Google Drive, OneDrive) so they cannot be deleted from your phone.

Mistake 3: ignoring your renewal date

If you cancel 2 days after your renewal date passes, you have already been charged for the next subscription period. Cancellation is most effective 5 to 7 days before your renewal date. Set a mobile phone reminder for 1 week before the renewal date, and cancel immediately when the reminder fires. Timing matters.

Mistake 4: not following up with Nerva support after platform cancellation

Cancelling through Apple or Google is not the end of the process. Nerva's system may not automatically sync with Apple or Google within 24 hours. A follow-up email to [email protected] requesting written confirmation of cancellation on their end eliminates ambiguity and gives you proof if a charge appears. Yafee strongly advises sending this email even though it is not the "official" method, because it creates a paper trail.

Mistake 5: cancelling without checking your billing source

If you cancel through Apple but you are actually billed through Google Play (or vice versa), your cancellation will fail. Confirm your actual billing source in the Nerva app settings before you attempt cancellation. The payment platform listed in Nerva's account settings is the only method that will work.

Refund options and dispute process

If you are charged after cancellation or if you believe the company failed to disclose auto-renewal clearly, you have a statutory right to a refund under Philippine consumer law.

Requesting a refund directly from Nerva

Email [email protected] with the subject line "Refund Request: Unwanted Charge on [Your Email Address]". Include your name, account email, the charge date and amount, proof of cancellation, and a clear statement that you did not consent to the charge. Request a response within 7 business days. If Nerva refuses or does not respond within 10 business days, proceed to the next step.

Disputing the charge with your card issuer

Contact your bank or credit card company and report the charge as unauthorised or a billing error. Provide them with your cancellation confirmation and the company's refusal to refund. Your bank will open a dispute on your behalf, freeze the charge temporarily, and request evidence from Nerva. This process typically takes 30 to 60 days and usually results in a credit to your account if you have proof of cancellation.

Filing a complaint with the department of trade and industry (DTI)

If your bank dispute fails or if you want to escalate the matter beyond your card issuer, file a formal complaint with the DTI's Consumer Assistance Unit. You can file online at www.dti.gov.ph or in person at your nearest DTI office. Include all evidence: cancellation confirmations, unanswered emails from [email protected], bank statements showing the charge, and your dispute timeline. The DTI can compel Nerva to issue a refund and levy fines if the company is found to have violated Republic Act No. 7394.

Comparison: cancellation on each platform

The method you use to cancel depends on your billing platform. This table summarizes the time required, difficulty level, and verification steps for each.

Apple App Store and Google Play offer the fastest, most transparent cancellation process because they manage the billing relationship independently of Nerva. Direct card payment cancellation is slower and higher-risk because Nerva controls the refund process directly.

Your action checklist

Use this checklist to ensure your cancellation is complete and protected.

• Note your exact renewal date from the Nerva app.
• Identify your billing source (Apple, Google, or Nerva Direct).
• Cancel through the correct payment platform within the next 24 hours.
• Screenshot the cancellation confirmation page immediately.
• Send a cancellation confirmation email to [email protected] within 24 hours with subject "Subscription Cancellation Confirmation Request".
• Save all emails and screenshots to cloud storage (Google Drive, OneDrive, or similar).
• Set a phone reminder for 2 days before your renewal date.
• Check your bank statement on your renewal date to confirm no charge appears.
• If a charge appears, file a dispute with your bank within 30 days.
• If your bank dispute fails, file a DTI complaint with all evidence attached.

Sending your cancellation via postal mail

If you prefer to cancel by post or if Nerva does not respond to email, you can send a formal cancellation notice to Mindset Health Limited's registered office. This creates legal evidence of cancellation at a specific date.

Postal cancellation address

Address your letter to:

Mindset Health Limited
Registered Office Address
(Contact [email protected] to confirm the exact mailing address, as postal addresses sometimes change)

Your letter must include: your full name, your account email address, your renewal date, the date of your letter, and a clear statement: "I hereby request cancellation of my Nerva subscription, effective immediately. Please confirm receipt and cancellation within 7 business days." Send this via registered mail or courier so you have proof of delivery. Keep the delivery receipt.

Why cancellation timing and documentation matter

Cancelling at the right time and documenting every step protects you from disputed charges and gives you legal leverage if Nerva ignores your cancellation or refuses a refund.

Republic Act No. 7394 places the burden of proof on the company, not you. If Nerva cannot produce evidence that you consented to continued billing after your cancellation date, you have grounds for a refund. Documentation (screenshots, emails, postal delivery receipts) is your proof. Yafee has helped thousands of consumers cancel health and wellness subscriptions by ensuring they document each step, and the same discipline applies to Nerva.

Cancelling more than 7 days before your renewal date also protects you from processing delays. Some payment platforms take up to 5 business days to reflect a cancellation in their system. Cancelling early builds in a safety margin.

In summary: cancel through your payment platform, send a backup email to [email protected] within 24 hours, screenshot everything, set a renewal reminder, and monitor your bank statement. If Nerva charges you anyway, your documentation gives you everything you need to file a successful dispute or DTI complaint.