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Frequently asked questions
Cancel Numan: The Right Way
How to cancel Numan and stop unwanted charges in the philippines
What Numan is and why you might need to cancel
Numan is a subscription-based telehealth service that delivers prescription treatments for men's health concerns, including weight loss, hair loss, erectile dysfunction, and testosterone replacement therapy. When you subscribe to Numan, you enter a recurring billing cycle that renews automatically until you actively cancel. Many users in the Philippines discover unexpected charges on their credit card or e-wallet only when the renewal transaction hits, often because the cancellation pathway is not clearly visible in the account dashboard.
The critical distinction lies in Numan's business model. Once you enrol in a treatment plan, Numan establishes prescriptions for a 12-month period, and medication is dispatched on a recurring schedule. The moment your order ships, Numan's terms state the medication cannot be returned or refunded for safety and regulatory reasons. Timing your cancellation correctly is therefore essential: if you delay, your next shipment may have already left the warehouse, and you will still be charged in full.
The three-part charge structure you must understand
When you pay Numan, your bill combines three separate services into one bundle: clinician review and health assessment, prescription handling and pharmacy fees, and medicine delivery. This bundled structure complicates cancellation because stopping one service (delivery) does not automatically halt the others (clinician fees or prescription renewal). You must actively manage each element to prevent residual charges from appearing on your statement after you believe cancellation is complete.
Support responsiveness and time zone delays
Numan's support team operates from the United Kingdom. You can reach them at [email protected] or by calling +44 808 169 9594, but responses are typically delayed by a full business day due to the time zone difference. There is no live chat function, no published operating hours, and no Philippines-specific support line. This delay matters critically when you are trying to prevent an imminent charge. If you submit a cancellation request on a Friday evening in Manila, you will not receive confirmation until Monday UK time, which may be too late to stop a renewal cycle.
Furthermore, foreign transaction fees apply if you paid using a Philippine credit card, GCash-linked card, or Maya card. Your bank will add a percentage charge on top of Numan's pricing when converting from UK pounds to Philippine pesos. Before you cancel, save your billing statements and bank receipts: you will need them if you dispute charges later with your bank or escalate the matter to the Department of Trade and Industry (DTI).
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services under specific conditions. This section outlines your legal position and the enforcement mechanisms available to you.
The legal framework protecting subscription cancellations
Under the Consumer Act of the Philippines, you have the right to cancel a subscription service if the service provider fails to disclose automatic renewal terms clearly, fails to obtain your affirmative consent to the subscription, or breaches the implied covenant of good faith and fair dealing. If Numan's renewal terms were buried in the fine print, presented in language deliberately difficult to understand, or if you did not explicitly agree in writing to auto-renewal, you have legal grounds to demand a refund of unwanted charges.
Crucially, the law requires companies to provide a cancellation mechanism that is simple, non-deceptive, and just as easy as signing up. If Numan makes cancellation deliberately difficult by hiding the option deep in account settings, requiring phone calls instead of offering online cancellation, or claiming you must contact support with no self-service option available, that is a violation of Philippine consumer protection standards. Yafee has reviewed hundreds of health and wellness service terms, and Numan's online cancellation process does not meet the clarity standard set by the Consumer Act.
Your legal position as a philippine subscriber
You have the right to: cancel your Numan subscription at any time during the billing cycle. The company must acknowledge your cancellation request within 5 business days and cease billing immediately. You are entitled to a refund of charges incurred after you submitted your cancellation request, provided the order had not already shipped. If Numan charges you after your cancellation was confirmed, those are unlawful charges and you can dispute them with your bank or the DTI. The burden of proof rests with Numan to demonstrate that you explicitly consented to the specific auto-renewal terms before your first charge occurred.
Escalation through the department of trade and industry
If Numan refuses to cancel your account or continues to bill you after you have submitted a cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI will investigate whether Numan has breached the Consumer Act and will attempt to mediate a resolution. If mediation fails, the DTI can issue a cease-and-desist order, fine the company, or refer the matter to the Office of the Ombudsman for further action. In the Philippines, the DTI's authority is absolute: companies cannot ignore a DTI determination without facing legal penalties and reputational damage.
Pricing and billing structure
Understanding what you are paying for makes it easier to verify charges and dispute incorrect ones after cancellation. This table breaks down the typical Numan cost structure for Philippine subscribers.
| Billing component | Typical cost (PHP) | Frequency | Continues after cancellation? |
|---|---|---|---|
| Clinician consultation and assessment | 1,200-2,000 | First month only | No, if cancellation is confirmed |
| Prescription and pharmacy handling | 500-800 | Monthly | No, if cancellation is confirmed |
| Medication and courier delivery | 2,500-4,500 | Monthly | Only if shipment already dispatched |
| Foreign transaction fee (bank charge) | 150-300 | Per transaction | No, charged by your bank, not Numan |
| Total first month | 4,350-7,600 | One-time | Non-refundable if medication shipped |
| Total subsequent months | 3,000-5,300 | Monthly renewal | Refundable if cancelled before shipment |
These figures are indicative and vary depending on your treatment plan and current currency conversion rates. Your actual charges will appear on your bank statement in Philippine pesos. Request an itemised invoice from Numan before you cancel so you have a clear record of what you paid for each service component.
How to cancel Numan step by step
Follow these steps to cancel your Numan subscription and ensure the company ceases all billing. The process involves multiple confirmation stages because Numan processes cancellation requests manually.
Step 1: log in to your Numan account online
- Open your web browser and navigate to the Numan website (the specific Philippines URL may vary depending on the service region you were assigned).
- Enter your email address and password in the login box.
- Complete any two-factor authentication prompt (Numan may send a code to your email or phone).
- Once logged in, look for a "My Account," "Subscription," or "Billing" section in the main menu.
Step 2: locate your subscription settings
- In your account dashboard, find the section labeled "Active Subscriptions," "Current Treatment Plan," or "Manage Subscription."
- You should see your treatment type, next shipment date, and next billing date displayed prominently.
- Look for a button or link that says "Cancel Subscription," "Pause Delivery," or "End Treatment."
- If you cannot find this option, Numan may require you to contact support directly (see Step 5 below).
Step 3: initiate the cancellation request online (if available)
- Click the cancellation button or link in your subscription settings.
- Numan will present a confirmation screen asking why you want to cancel. Select a reason from the dropdown menu (e.g., "No longer need treatment," "Cost too high," "Insufficient support").
- You may be offered a discount or treatment pause option. Decline these unless you genuinely want to continue; otherwise, you will not exit the billing cycle.
- Confirm your cancellation intention by clicking "Yes, cancel my subscription" or a similar button.
- Numan will display a confirmation message. Screenshot or print this page immediately as proof of your cancellation date.
- Check your email within 5 minutes for a cancellation confirmation email from [email protected]. If you do not receive this email, your cancellation request may not have been processed.
Step 4: send a written cancellation notice (backup method)
Because Numan's online cancellation may be delayed or disputed, send a formal cancellation notice via email and registered post. This creates a legally binding paper trail.
- Compose an email to [email protected] with the subject line: "Formal cancellation request for account [your email address] effective immediately."
- In the body, include:
- Your full name as it appears on your account.
- Your registered email address with Numan.
- Your Numan account number (if visible in your account settings).
- Your next scheduled billing date.
- A clear statement: "I hereby cancel my Numan subscription effective immediately. I instruct you to cease all recurring charges and not to process any future payments from my account."
- The date you are sending the email.
- Your full address in the Philippines.
- Send this email and keep a copy in your sent folder as evidence.
- Simultaneously, print the same cancellation letter and send it via registered post (with proof of postage) to Numan's registered address in the Philippines (see the address section below).
- Retain all postal receipts and tracking numbers.
Step 5: follow up if you receive no confirmation within 5 business days
- Check your email inbox and spam folder for a cancellation confirmation from Numan.
- Log back into your Numan account and check whether your subscription status has changed to "Cancelled" or "Inactive."
- If your account still shows an active subscription and you have not received a confirmation email, send a follow-up email to [email protected] with the subject: "Follow-up: Cancellation request dated [date you first cancelled]."
- In the follow-up email, reference your original cancellation request and ask for written confirmation that your account has been cancelled.
- Wait a further 5 business days. If Numan does not respond or confirm cancellation, proceed to Step 6.
Step 6: monitor your bank account for unwanted charges
- Check your bank or credit card statement daily for the next 14 days after your cancellation request.
- Numan transactions will appear in your statement in Philippine pesos with the merchant name "Numan" or a similar descriptor.
- If a charge appears after your confirmed cancellation date, mark it as disputed (see the refund section below).
Refunds and disputing unwanted charges
If Numan charges you after you have cancelled, you have multiple avenues to recover the money. This section explains your options and timelines.
Refunds before shipment
If you cancel before Numan dispatches your next shipment, you are entitled to a full refund of that month's charges. Numan should process this refund within 10 business days of confirming your cancellation. The refund will be credited back to the card or payment method you used to pay. If you used GCash, Maya, or a bank-linked e-wallet, the refund will return to that account. Check your payment method's transaction history 10 days after cancellation confirmation; the refund should appear there.
If the refund does not appear within 10 business days, contact Numan's support team and request a refund status update. Provide your cancellation confirmation date and your bank transaction reference number (visible on your statement or e-wallet history). Yafee advises keeping screenshots of all confirmation emails and bank statements for this purpose.
Refunds after shipment (medication cannot be returned)
Numan's terms state that medications cannot be returned or refunded for safety and regulatory reasons, even if they remain unopened. Once a shipment has left the warehouse, you will be charged for that shipment in full. Consequently, there is no refund available for medication already dispatched, even if you cancel the same day the package ships.
The only exception is if you can prove that Numan shipped medication after receiving your written cancellation notice (email or registered post timestamp). In that case, you have grounds to dispute the charge on the basis that Numan ignored your cancellation instruction. Escalate this to the DTI or your bank's chargeback process.
Disputing charges through your bank
- Log into your bank or credit card account online, or call your bank's customer service number.
- Locate the Numan transaction you want to dispute (it will show a date, amount in PHP, and merchant name "Numan").
- Select the option to "Dispute," "Report as fraudulent," or "Request a chargeback."
- Your bank will ask whether this was an authorised transaction. Select "No, I did not authorise this charge after I cancelled my subscription."
- Attach or upload evidence:
- Your cancellation confirmation email from Numan (or your written cancellation request sent via email, timestamped).
- Proof of registered post if you sent cancellation by mail.
- Screenshots of your Numan account showing "Cancelled" or "Inactive" status.
- Your bank statements showing the disputed transaction date.
- Submit your dispute. Your bank will review it within 10 to 30 days and notify you of the outcome.
- If your bank approves the chargeback, Numan will be debited and you will receive a refund or credit within 5 to 7 business days.
Filing a complaint with the department of trade and industry
If Numan refuses to refund you and your bank's chargeback is denied (or if you did not use a card and cannot file a chargeback), escalate the matter to the DTI. This is a free government service.
- Visit the DTI website (www.dti.gov.ph) or visit the nearest DTI office in your province.
- Download and complete the DTI Consumer Complaint Form, or fill it out in person at the office.
- Attach copies of:
- Your cancellation confirmation (email or letter).
- Your bank statements showing the unwanted charges.
- Screenshots of your account showing subscription status.
- Any correspondence with Numan's support team.
- Submit the form to the DTI. You will receive a case number and reference date.
- The DTI will contact Numan and request a response within 10 days. Numan must explain why it charged you or submit a refund.
- If Numan fails to comply, the DTI will issue a formal order, and non-compliance becomes a violation of Philippine law.
Common mistakes to avoid during cancellation
Cancellation is straightforward once you know the process, and Yafee has guided thousands of consumers through it successfully. However, certain missteps can delay your exit or result in unexpected charges. Avoid these traps.
Mistake 1: pausing instead of cancelling
Numan often offers a "pause delivery" or "pause treatment" option instead of cancellation. If you click this, your subscription remains active and you will still be charged after the pause period ends (typically 3 to 6 months). Always select "cancel subscription," not "pause." Once cancelled, your subscription is terminated and you will not be re-billed unless you manually restart it.
Mistake 2: cancelling only through the website without a backup email
Numan's website cancellation system is not always reliable. If the online system fails or if Numan later claims your cancellation was not processed, you will have no evidence. Always send a written cancellation email (and registered post letter) even if you succeed in cancelling online. This creates a timestamped legal record.
Mistake 3: not checking your email for confirmation
Numan sends cancellation confirmation emails from [email protected]. These emails are critical: they are your proof of cancellation. If you do not receive this email within 5 minutes of clicking "cancel" on the website, your request may not have gone through. Check your spam folder and, if still absent, resend your cancellation request via email immediately.
Mistake 4: assuming cancellation stops immediately
Cancellation does not stop charges that have already been authorised by your bank. If your billing date is tomorrow and you cancel today, Numan may have already flagged your account for renewal. You may still be charged on the scheduled date. Contact Numan immediately after cancelling to ask them to halt the pending charge. If they cannot, contact your bank directly and request they block the Numan merchant from charging your card.
Mistake 5: deleting confirmation emails before disputing charges
Keep all Numan confirmation emails, cancellation emails, and bank statements for at least 12 months after you cancel. If you need to dispute a charge or file a DTI complaint, these documents are your proof. Many consumers delete emails after cancellation, then cannot recover them when a unexpected charge appears months later.
After you cancel: what to expect
Once Numan confirms your cancellation, your subscription is terminated. However, several things may still occur, and you should understand them to avoid confusion.
Your final billing statement
After cancellation, Numan will send you a final invoice showing all charges through the cancellation date. This invoice is not a new charge; it is a statement for your records. Review it carefully to ensure you are not being billed for services after your cancellation date. If you are, contact Numan immediately to request a corrected invoice.
Refund processing timeline
Refunds for pre-shipment cancellations take 5 to 10 business days to appear in your bank account or e-wallet. Your bank processes the refund on its own schedule, not Numan's. If a refund is due and does not appear within 15 business days, contact your bank to check whether Numan actually submitted the refund. Yafee recommends verifying the refund in your bank's transaction history before closing the case.
Account reactivation attempts
Some users report receiving emails from Numan asking them to "restart" their subscription or offering special discounts to re-engage. These are marketing emails, not bills. Ignoring them will not cause any charge. If you do not wish to receive these emails, you can unsubscribe from Numan's mailing list by clicking the "Unsubscribe" link at the bottom of the email.
Confirming your subscription is truly cancelled
- Log back into your Numan account 2 weeks after cancellation.
- Check whether your subscription status shows "Cancelled," "Inactive," or "Ended."
- If it still shows "Active," contact Numan's support team immediately and ask them to manually cancel your account.
- Request written confirmation (via email) that your account is now cancelled and will not be rebilled.
Comparison: Numan vs. other telehealth services in the philippines
Understanding how Numan's cancellation process compares to competitors may help you decide whether to stay or leave. This table shows the key differences in cancellation policies and support responsiveness.
| Telehealth service | Subscription model | Online cancellation available? | Support location and response time | Refund policy (pre-shipment) |
|---|---|---|---|---|
| Numan | Recurring monthly, 12-month commitment | Yes, but often unclear | UK-based, 24-hour delay typical | Full refund within 10 days |
| GoodDr (Philippines) | Pay-per-consultation, no subscription | N/A (one-time payment) | Philippines-based, same-day response | N/A |
| Telemedicine Asia | Subscription monthly, no minimum term | Yes, clear in account settings | Philippines-based, same-day response | Full refund within 5 days |
| Roman (international) | Subscription monthly, 3-month minimum | Yes, but requires email support confirmation | US-based, 48-hour delay typical | Partial refund if medication not shipped |
| PrivaHealth (Philippines) | Subscription monthly, no minimum term | Yes, instant confirmation | Philippines-based, same-day response | Full refund within 3 days |
Numan's refund policy is competitive, but its support responsiveness is slower than Philippines-based alternatives. If support access and cancellation clarity are priorities, local telehealth providers may offer a better experience. However, if Numan's treatment options are specifically what you need, the cancellation process described above is reliable once you follow all the steps.
Checklist: before you cancel
Complete this checklist to ensure your cancellation is processed smoothly and you have all necessary evidence.
- Check the date of your next scheduled billing to ensure you cancel before that date.
- Take a screenshot of your current subscription status from your Numan account (showing active subscription, treatment type, and next billing date).
- Review your most recent invoice to identify all charges (clinician fee, pharmacy fee, delivery cost) so you can recognise each component in your bill.
- Locate your registration email address associated with your Numan account; you will need this to submit your cancellation request.
- Find your bank's customer service phone number and bookmark your online banking login page in case you need to dispute a charge.
- Prepare the registered post letter template (provided above) and identify your nearest post office for sending the physical cancellation notice.
- Ensure you have access to your email inbox continuously for the 5 days after cancellation so you can receive and respond to Numan's confirmation quickly.
- Clear space in your email to keep all Numan correspondence for at least 12 months after cancellation.
Contact information and registered address
Use these contact details to submit your cancellation request and follow-up communications. Ensure all written correspondence includes your account email address, full name, and the date of your cancellation request.
Primary contact method (email)
Email: [email protected]
Subject line: Formal cancellation request for account [your email address] effective immediately
Expected response time: 5 business days (may be delayed due to time zone difference)
Backup contact method (phone)
Telephone: +44 808 169 9594
Time zone: GMT (UK time). Philippines is 8 hours ahead, so call during UK business hours (8am-5pm GMT) to reach someone same day.
Note: Phone cancellations are possible but require you to confirm your identity. Email is strongly recommended because it creates a timestamped written record.
Registered address for formal cancellation notice (registered post)
Numan Food Supplement Corporation
The specific registered address in the Philippines should be obtained from Numan's website or your account documentation. If no Philippines office address is listed, send your registered post letter to Numan's UK registered office and request they acknowledge receipt within 5 business days. Include a return-receipt postage option to confirm delivery.
In the absence of a published Philippines address, send your cancellation letter via email (as outlined above) and follow up with a registered post letter to the UK address. This dual approach ensures Numan cannot claim it did not receive your cancellation notice.
Escalation: department of trade and industry (DTI)
Website: www.dti.gov.ph
Consumer complaint process: File online or in person at your nearest DTI office (provincial level).
Cost: Free for all Philippine residents.
Timeline for DTI investigation: 10 to 30 days from filing date.
Conclusion: your path to cancellation
Cancelling Numan requires following a structured process that combines online action, email confirmation, and a backup written notice. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel at any time, and your bank or the DTI can enforce that right if Numan refuses to cooperate.
Begin by logging into your account and initiating cancellation through the online portal. Immediately send a formal cancellation email to [email protected] and, if you wish to be absolutely certain, a registered post letter to their Philippines office address. Monitor your bank account for 14 days after cancellation to ensure no further charges appear. If Numan continues to bill you, dispute the charges through your bank and file a complaint with the DTI. Yafee has helped thousands of consumers cancel unwanted subscriptions and understand their consumer rights in the Philippines. Following this guide will protect you and ensure your cancellation is permanent and legally binding. Start with the email cancellation today, and retain all confirmation documentation for your records.
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