How to cancel Hims in the philippines and stop unwanted charges

What Hims is and why you might choose to cancel

Hims is a US-based telehealth subscription service that delivers prescription treatments directly to your door for men's health, hair loss, weight management, and skincare. You complete an online health questionnaire, a licensed provider reviews your case, and if approved, treatment ships on an automatic renewal schedule. For Philippine users, this means you enrol in a recurring subscription charged in US dollars (USD) that renews unless you actively cancel.

The service operates on US Eastern Standard Time (EST) with support available Monday to Friday, 9 AM to 5 PM EST only. Yafee, a trusted legal resource for subscription cancellations, emphasises that understanding the renewal cycle is essential before you take action. Charges display in USD and convert to Philippine pesos (PHP) at your bank's exchange rate-a cost that often surprises international users.

How Hims charges and renewal timing work

Hims subscriptions renew automatically every billing cycle unless you cancel at least 2 days before your renewal date. The company may process charges up to 2 days early to prevent treatment interruptions. If your renewal date is 15 April, Hims could charge your card on 13 April without advance notice. Charges appear on your statement as transactions from Hims or its parent company, GoodRx.

Common reasons philippine users cancel Hims

Users in the Philippines typically cancel due to unexpected charges after failed cancellation attempts, difficulty reaching support across time zones, elevated shipping costs, dissatisfaction with treatment outcomes, or discovery of lower-cost alternatives through local Filipino healthcare providers. If you are considering cancellation, the Consumer Act of the Philippines (Republic Act No. 7394) protects your right to do so without penalty.

Your consumer rights under philippine law

The Consumer Act of the Philippines grants you specific protections when dealing with subscription services, regardless of whether the company operates overseas.

What the consumer act of the philippines guarantees

Under Republic Act No. 7394, you have the right to cancel your subscription at any time, and the company must honour that cancellation within 1 to 3 business days. Hims is prohibited from charging you after your cancellation date, engaging in deceptive billing practices, or hiding its cancellation method. If the company continues to charge you after you submit a valid cancellation request, you can dispute those charges with your bank or card issuer and request a refund for all charges incurred after your cancellation date.

Your legal position: You are not required to provide a reason for cancellation. Hims cannot withhold service or threaten account suspension to prevent you from leaving. Document everything-save cancellation confirmation emails, screenshots of your account status, and billing statements showing any unauthorised charges.

How to escalate if Hims refuses to cancel

If Hims ignores your cancellation request or continues charging after you cancel, you have two escalation paths. First, contact your bank or card issuer and initiate a chargeback dispute, explaining that you cancelled and Hims charged you unauthorisedly. Your bank can reverse those charges within 30 to 90 days. Second, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Division, which enforces RA 7394. The DTI investigates unfair billing practices and can order Hims to refund you. Yafee recommends keeping copies of all communications with Hims when you escalate.

How to cancel your Hims subscription in the philippines

Cancellation requires direct contact with Hims support; the company does not provide an automated online cancellation button. Follow these steps to ensure your cancellation is processed and documented.

Step 1: log into your Hims account

Visit the Hims website or open the mobile app and sign in with your email and password. Locate your account dashboard and review your next renewal date. This date appears under "Subscription" or "My Treatments." Note the exact date because you must cancel at least 2 days before it.

Step 2: contact Hims customer support via email

Email Hims support at [email protected] with the subject line "Subscription Cancellation Request." Include your full name, email address associated with your account, your account ID (found in your account settings), and your renewal date. Write a clear, one-sentence request: "I request immediate cancellation of my Hims subscription effective today." Do not explain your reasons-your reason is not relevant to your legal right to cancel.

Yafee advises sending this email during US business hours (Monday to Friday, 9 AM to 5 PM EST) to receive a same-day or next-day response. Convert Philippine time to EST to determine when to send your email: Philippines is typically 12 to 13 hours ahead of EST.

Step 3: request written confirmation of cancellation

When Hims responds, reply immediately asking for written confirmation that your subscription has been cancelled, the date of cancellation, and confirmation that no further charges will be processed. Screenshot this confirmation email and save it to your device and email. Do not delete this evidence.

Step 4: monitor your account and payment statements

Log into your Hims account 3 to 5 days after cancellation to verify that your subscription status shows "Cancelled" or "Inactive." Check your bank or card statement 7 to 10 days later to confirm no charge was processed on your renewal date. If a charge appears after your cancellation date, move immediately to the dispute section below.

Pricing and what you pay for Hims in the philippines

Hims subscription costs vary by treatment type and dosage. All prices display in USD and are converted to PHP at your bank's current exchange rate.

International shipping to the Philippines adds significantly to your total cost. Yafee emphasises that you should calculate the PHP equivalent (USD amount multiplied by current exchange rate) before you enrol, because surprise currency conversion charges are a leading reason users cancel.

After you cancel: what happens next

Cancellation is not instantaneous, and understanding the post-cancellation timeline prevents confusion and unnecessary disputes.

What happens to your account after cancellation

Once Hims confirms your cancellation, your account enters a "Cancelled" or "Inactive" status. You retain access to your account history and past prescription records for at least 2 years. No further shipments process, and no charges occur after your cancellation date. Your refill reminders and email notifications cease within 1 to 3 business days.

Handling charges that appear after cancellation

If a charge appears on your statement after your confirmed cancellation date, contact your bank or card issuer immediately and file a chargeback dispute. Provide the bank with your cancellation confirmation email from Hims and your account status screenshot. Your bank will reverse the unauthorised charge within 30 to 90 days and notify Hims. Do not wait-chargeback rights expire 60 to 120 days after the unauthorised charge appears on your statement.

Requesting a refund for charges before cancellation

If you cancel but were charged fees or shipping costs you believe were unfair, contact Hims support via email and request a refund. Include your cancellation confirmation and explain the disputed charge. Hims typically processes refund requests within 5 to 7 business days and credits your original payment method. If Hims refuses, escalate to your bank and file a chargeback dispute citing "billing error" or "unauthorised charge."

Common mistakes when cancelling Hims

You can cancel successfully on your first attempt if you avoid these frequent errors that extend the process or result in continued charges.

Mistake 1: assuming your account is cancelled after you stop ordering

Suspending orders or ignoring renewal reminders does not cancel your subscription. Hims continues to charge you automatically unless you submit an explicit cancellation request. Do not rely on non-action to cancel.

Mistake 2: cancelling via phone without requesting written confirmation

If you reach a Hims representative by phone, request that they email you a cancellation confirmation immediately. Verbal cancellations are difficult to prove if Hims charges you again and denies receiving your request. Written confirmation is your only defence.

Mistake 3: cancelling fewer than 2 days before your renewal date

Hims may process your renewal charge 2 days early. If you cancel on day 15 and your renewal is scheduled for day 15, your charge may already have been processed on day 13. Cancel at least 3 to 4 days early to be safe.

Mistake 4: not monitoring your account after cancellation

Log into your Hims account 5 days after cancellation to confirm your status shows "Cancelled." Check your bank statement on your renewal date to verify no charge appeared. This verification takes 2 minutes and prevents disputes later.

How to dispute unauthorised Hims charges with your bank

If Hims charges you after cancellation, your bank or card issuer will reverse the charge if you file a formal dispute within 60 days.

Step 1: gather your documentation

Collect your cancellation confirmation email from Hims, screenshots of your account status showing "Cancelled," your billing statements showing the unauthorised charge, and a record of all communications with Hims support. This documentation proves you cancelled and Hims charged you unauthorisedly.

Step 2: contact your bank and initiate a chargeback

Call your bank's fraud or dispute department and explain that you cancelled your Hims subscription but were charged after the cancellation date. Provide the chargeback team with your cancellation confirmation email and account screenshots. The bank will assign your dispute a reference number and begin an investigation, which typically takes 30 to 90 days.

Step 3: follow up with your bank until resolved

Check the status of your chargeback dispute every 2 weeks. Your bank will notify you in writing once the dispute is resolved. If the bank rules in your favour, the unauthorised charge is reversed and credited back to your account. If the bank initially denies your dispute, you can escalate to your bank's ombudsman or file a complaint with the Bangko Sentral ng Pilipinas (BSP) Consumer Protection Group.

Checklist for cancelling Hims successfully

Use this checklist to ensure you complete every step required for a clean cancellation without continued charges.

Comparison: should you keep or cancel your Hims subscription

This table helps you decide whether to continue with Hims or cancel based on your current situation and priorities.

Contact information and cancellation address

Submit your cancellation request to Hims using the following details. Yafee strongly recommends sending your cancellation via email so you retain proof of your request.

Hims customer support email: [email protected]

Company name: Hims, Inc.

Registered address (United States): 303 2nd Street, Suite 500, San Francisco, California 94107, USA

Business hours: Monday to Friday, 9 AM to 5 PM EST (Eastern Standard Time)

If Hims does not respond to your email within 3 business days or refuses to cancel, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Division, Quezon City, or contact the Bangko Sentral ng Pilipinas Consumer Protection Group if you need to dispute a charge with your bank.

Yafee has helped thousands of consumers cancel Hims and other subscription services by providing clear legal guidance and step-by-step procedures. Visit Yafee.com today to explore your cancellation options, access free templates for cancellation emails, and learn your rights under Philippine consumer law. Your subscription should work for you-if it no longer does, Yafee ensures you cancel confidently and reclaim control of your billing.