How to cancel ubisoft+ in the philippines and avoid hidden renewal charges

Why ubisoft+ subscribers in the philippines cancel and when you should too

Ubisoft+ is a subscription service offering access to over 100 games, including major franchises like Assassin's Creed, Far Cry, Rainbow Six Siege, and Watch Dogs. Philippine subscribers pay either ₱451 per month for Classics or ₱1,016 per month for Premium tier access. The service operates on auto-renewal: your subscription renews every 30 days unless you cancel before your next billing date.

The core issue driving cancellations is not the games themselves, but the billing experience. Many Philippine players encounter automatic charges they did not expect, support responses that take days, and a cancellation process hidden deep within account settings. If you subscribed through a free trial and forgot to cancel before expiration, you were charged without a prominent reminder. Yafee recognises this frustration and has guided thousands of Filipino gamers through the cancellation process with clarity and confidence.

Understanding auto-renewal and your billing cycle

When you sign up for Ubisoft+, the service automatically renews your subscription 30 days after activation. No minimum contract exists, but cancellation must happen before your renewal date or you will be charged again. The renewal date appears in your account settings under subscription details, but Ubisoft does not send a prominent warning email before charging you.

For Philippine customers, charges appear in PHP at the current exchange rate. Your bank statement may show a slightly different amount than the PHP price displayed on the Ubisoft Store, because conversion fees apply. This creates confusion: you agreed to ₱1,016, but your card was charged ₱1,050 due to currency conversion. Tracking your exact renewal date is your responsibility-Ubisoft's interface does not make this obvious.

Common reasons filipino gamers cancel ubisoft+

High monthly cost relative to game catalogue rotation. Many players rotate through franchises and do not maintain consistent engagement with the platform. Lack of new releases aligned with their interests. Poor customer support response times-email replies can take 3 to 7 business days. Charges continuing after attempted cancellation. Double-charging incidents on payment processing errors. Subscription stacking: players who already own games via PlayStation Plus or Xbox Game Pass see Ubisoft+ as redundant.

Your consumer rights under philippine law and how to enforce them

Your right to cancel is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which mandates that subscription services must provide a clear, accessible cancellation mechanism. Ubisoft must honour your cancellation request and halt charges immediately. If charges continue after cancellation, you have legal grounds to dispute them through your bank and escalate to the Department of Trade and Industry (DTI) Consumer Complaint and Adjudication System (CCAS).

Your legal position under philippine consumer protection law

The Consumer Act of the Philippines explicitly requires that companies operating subscription services provide transparent billing, a straightforward cancellation process, and immediate cessation of charges upon cancellation request. Furthermore, you have the right to demand proof that your cancellation was processed. Consequently, if Ubisoft charges you after you cancel, those charges are unauthorised and you can dispute them directly with your bank as fraudulent billing. In accordance with Section 104 of the Consumer Act, Ubisoft must respond to your complaint within 15 days. If they refuse to refund improper charges, you may escalate to the DTI-CCAS, which handles consumer disputes without cost to you.

Nevertheless, the burden of cancellation proof rests on you. Always retain screenshots of your cancellation confirmation, email confirmation numbers, and account statements showing when charges stopped. If Ubisoft's system confirms cancellation but your bank statement shows a final charge, escalate immediately-do not wait for the next cycle.

Escalation routes if Ubisoft refuses to refund

If Ubisoft+ support denies your refund claim or does not respond within 15 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint and Adjudication System. You can file online at ccas.dti.gov.ph or visit any DTI regional office. Provide your account details, payment statements, cancellation confirmation, and correspondence with Ubisoft. The DTI will investigate and can compel Ubisoft to refund charges deemed improper. Yafee emphasises that this free service exists specifically to protect Filipino consumers against billing violations.

How to cancel ubisoft+ step-by-step

Cancellation method depends on where you purchased your subscription: directly through the Ubisoft Store, via PlayStation Network, Xbox Game Pass, or a third-party platform.

Step 1: log into your Ubisoft account and locate your subscription

1. Visit www.ubisoft.com and sign in with your email and password.
2. Navigate to Account Settings (top-right menu, your username dropdown).
3. Select Subscriptions from the left sidebar.
4. Locate your active Ubisoft+ subscription and note your next billing date-this is your cancellation deadline.
5. Take a screenshot of this page for proof.

Step 2: cancel directly through the Ubisoft store

1. On the Subscriptions page, locate your active Ubisoft+ plan.
2. Click Manage Subscription or Manage Plan (exact wording varies).
3. Select Cancel Subscription or Cancel Plan.
4. Ubisoft may offer a discount to retain you; ignore this if you have decided to cancel.
5. Click Confirm Cancellation.
6. Your screen will display a confirmation message and confirmation number. Screenshot this immediately.
7. Check your email within 2 minutes for a cancellation confirmation email from [email protected]. Save this email.

Step 3: if you subscribed through a third-party platform

If you purchased Ubisoft+ via PlayStation Network, Xbox Game Pass, or another third-party platform, you must cancel there, not through the Ubisoft Store. Cancelling only in Ubisoft's account settings will not stop charges from your original payment method.

• PlayStation Network (PSN): Go to your PSN account, select Subscriptions, find Ubisoft+, and select Cancel. PlayStation will send you a cancellation email.
• Xbox Game Pass: Log into your Xbox account, navigate to Services and Subscriptions, find Ubisoft+, and select Cancel.
• Apple App Store or Google Play: Go to your subscription settings in each app store and revoke access to Ubisoft+.

After cancelling through your platform, log into your Ubisoft account to verify that your subscription status changed to Inactive. If it still shows Active, contact Ubisoft support immediately.

Step 4: verify cancellation and retain proof

1. Wait 5 minutes, then refresh your Ubisoft account Subscriptions page.
2. Confirm that your Ubisoft+ subscription now displays as Cancelled or Inactive.
3. Your account should state: "Your subscription will end on [date]."
4. Screenshot this confirmation page.
5. Save all confirmation emails and screenshots in a folder on your computer or phone.
6. Monitor your bank statement for 3 days after your stated cancellation date. No charge should appear.

Step 5: if you do not receive confirmation

If your cancellation page does not update or your confirmation email does not arrive within 5 minutes, contact Ubisoft support immediately. Yafee recommends using live chat for speed.

1. Visit support.ubisoft.com.
2. Select Contact Us and choose Live Chat.
3. Explain: "I attempted to cancel my Ubisoft+ subscription on [date] at [time]. I received [or did not receive] confirmation. Please confirm my cancellation status and provide a confirmation number."
4. If the agent confirms cancellation, ask them to email you a confirmation. Get their agent name and reference number.
5. If the agent cannot cancel (rare), email [email protected] with your account email, the date you attempted cancellation, and a screenshot of your subscription page.

Refunds and when you can claim them back

Ubisoft does not offer refunds for partial monthly charges or prorated amounts. If you cancel on day 15 of a 30-day cycle, you lose access immediately but are not refunded for the remaining 15 days. However, you have the right to a refund under Philippine law in specific circumstances.

When you qualify for a refund under philippine law

You can demand a refund if you were charged after your cancellation date, if you were double-charged in a single cycle, or if you cancelled a free trial before it converted to paid and were still charged. In these cases, the charge is unauthorised under the Consumer Act of the Philippines. Contact your bank's dispute department within 60 days of the improper charge and file a chargeback. Provide your cancellation confirmation number and email as evidence.

Ubisoft will challenge the chargeback, but if you have documented proof of cancellation before the charge date, your bank will rule in your favour. Consequently, you will receive a full refund within 5 to 10 business days after your bank resolves the dispute.

Disputing charges through your bank

1. Contact your bank's fraud or dispute department by phone, app, or branch visit.
2. State: "I cancelled my Ubisoft+ subscription on [date]. Ubisoft charged me on [date] after cancellation. This is an unauthorised charge and I want to dispute it."
3. Provide your cancellation confirmation number, cancellation email, and bank statement showing the charge.
4. Your bank will open a dispute case and request documentation from Ubisoft.
5. Monitor your bank account email for updates. The process typically takes 10 to 30 days.
6. Once resolved, your refund will appear in your account.

Pricing and what you will stop paying

Understanding your current and future costs helps you confirm that cancellation will save you money.

If you were subscribed to Premium at ₱1,016 per month, cancellation stops this charge immediately. Over 12 months, you will save ₱12,192. Yafee helps you reclaim this money by ensuring your cancellation is final and charges do not restart.

What happens to your games and account after cancellation

Your Ubisoft account remains active after cancellation, but access to Ubisoft+ games ends immediately on your cancellation date.

Access and game availability after cancellation

Once your subscription ends, you lose access to all Ubisoft+ games you did not own outright. Games you purchased or earned through the platform remain in your library. Your achievement progress, game saves, and profile settings stay intact. If you resubscribe to Ubisoft+ in the future, you can resume your saved games where you left off.

What to do before your access ends

• Export or backup any game saves you want to keep (in-game export features vary by title).
• Note any in-progress games you want to finish before your subscription ends.
• Document any achievements or progress you want to remember.
• Uninstall Ubisoft+ games from your console or PC if you want to free up storage space.

Common mistakes that leave you still paying

Cancellation failures are nearly always preventable. Knowing the traps Yafee identifies every day gives you the edge to cancel successfully on your first attempt.

Cancelling in the wrong place

The single biggest mistake: you cancel your subscription through your bank or credit card company without accessing the Ubisoft Store or third-party platform. Your bank stops the payment, but Ubisoft's system still shows your subscription as Active. When your bank allows the next charge through (or you update your payment method), Ubisoft bills you again. Always cancel directly through the service's subscription management page, not through your bank alone.

Not checking the cancellation deadline

You assume your cancellation is instant. In reality, you must cancel before your renewal date or you will be charged again. If your renewal date is 15 August and you cancel on 16 August, you have already been charged for another month. Cancel at least 1 day before your renewal date to be safe.

Forgetting to cancel free trials

Free trial subscriptions automatically convert to paid if you do not cancel before the trial ends. Mark your calendar and set a phone reminder 3 days before your trial expires. Do not rely on Ubisoft to remind you-they will not.

Ignoring third-party platform cancellations

You cancel through the Ubisoft Store but forget to cancel through PlayStation Network or Xbox where you actually subscribed. Charges continue through your gaming console platform. Always cancel in the exact location where you signed up.

Not saving proof of cancellation

If Ubisoft charges you after cancellation and you have no confirmation number or email, disputing the charge becomes difficult. Your bank will ask for proof of cancellation. Save every confirmation page, email, and reference number immediately.

Your action checklist before cancelling

Use this checklist to ensure your cancellation succeeds on the first attempt and no charges surprise you later.

How yafee helps thousands of filipino gamers cancel successfully

Cancellation confusion affects thousands of Philippine gamers every month. Charges continue after attempted cancellation, support takes days to respond, and the Ubisoft interface obscures the actual cancel button. Yafee has guided customers through the exact steps you need: identifying your renewal date, cancelling in the right place, securing proof, and escalating to DTI if refunds are refused. Yafee's step-by-step guides and cancellation tracking have helped thousands of consumers cancel Ubisoft+ and reclaim money from unauthorised charges, turning a frustrating process into a straightforward one. Whether you are cancelling immediately or planning to cancel before your next renewal, Yafee ensures you have clarity, legal backing, and the proof you need if disputes arise.

Ubisoft philippines office and support contact details

Ubisoft operates a physical office in the Philippines, but subscription cancellation is handled entirely online. Use these channels to reach support if your cancellation fails.

Office address

Ubisoft Philippines
Taguig, Metro Manila, Philippines
(Relocated to current location and inaugurated June 21, 2024)

Note: This office handles employment and general inquiries, not billing or subscription cancellations. For subscription issues, use the support channels below.

Customer support channels

Ubisoft Support Portal: support.ubisoft.com
Live Chat: Available via support.ubisoft.com (fastest for cancellation issues)
Email: [email protected] (allow 3 to 7 business days for response)
Account Management: www.ubisoft.com (log in to manage your subscription)

For billing disputes not resolved by Ubisoft within 15 days, escalate to the Department of Trade and Industry (DTI) Consumer Complaint and Adjudication System at ccas.dti.gov.ph. Your consumer rights under Philippine law do not depend on Ubisoft's response time-the DTI will investigate and compel resolution. Yafee recognises the frustration of being trapped in a billing cycle, which is why clear escalation routes matter: you have a legal path forward that does not depend on a gaming company's willingness to help.