How to cancel Ubisoft+ in new zealand: your complete legal guide and step-by-step process

What Ubisoft+ is and why you might want to cancel

Ubisoft+ is a subscription service that grants you access to a growing catalogue of Ubisoft games, bonus content, and exclusive in-game rewards across multiple platforms. Your subscription tier determines what you unlock-whether that's classic titles, day-one game releases, or premium downloadable content.

You might choose to cancel because your gaming interests have shifted, you have exhausted the available titles, or the subscription no longer fits your budget. Whatever your reason, Yafee is here to guide you through the cancellation process with precision and clarity, grounded in New Zealand consumer law.

How purchase location affects your cancellation

Where you bought your subscription matters significantly. If you purchased directly through the Ubisoft Store, you will cancel within your Ubisoft account. If you subscribed via Apple App Store or Google Play, those platforms control your cancellation and refund eligibility-not Ubisoft.

This distinction is critical because each path follows different rules, timelines, and refund policies. Yafee recommends identifying your purchase method before you begin cancelling to avoid unnecessary delays or confusion.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you when you purchase digital services in New Zealand.

What the consumer guarantees act means for Ubisoft+ subscribers

Under the Consumer Guarantees Act 1993, you have the right to cancel and claim a refund if the service is not fit for purpose or substantially different from what was advertised. If Ubisoft+ fails to deliver the promised game library, experiences technical failures that prevent access, or misrepresents available content, you may have grounds to claim under this Act.

Your right to cancel and claim a refund is stronger when the fault lies with the provider. In accordance with this framework, document any service failures, take screenshots of unavailable games or features, and keep all confirmation emails. This evidence strengthens your position if you need to escalate a dispute.

When you cannot claim a mandatory refund

Simply changing your mind is not grounds for a mandatory refund under New Zealand law-but you can always request one from Ubisoft. Many providers voluntarily offer goodwill refunds for early cancellations, especially within the first 14 days.

If you purchased through Apple App Store or Google Play, their refund windows take precedence: Apple typically offers 14 days, while Google Play allows 48 hours. These timelines are strictly enforced by each platform and supersede Ubisoft's policies.

Your legal position

You have the right to cancel Ubisoft+ without penalty if the service fails to meet the Consumer Guarantees Act 1993 standard of fitness for purpose. If Ubisoft refuses to process your cancellation or refund claim, you may escalate your complaint to the Commerce Commission (the New Zealand consumer authority) at no cost. Keep all evidence of service failures, correspondence with Ubisoft, and proof of payment. The Commerce Commission will investigate disputes and can compel Ubisoft to offer remedies if the breach is substantiated.

Methods to cancel Ubisoft+ based on where you subscribed

Your cancellation route depends entirely on your payment method and purchase platform.

Cancelling a ubisoft store subscription (direct purchase)

If you signed up through store.ubi.com and paid Ubisoft directly, follow these precise steps to cancel within your account dashboard.

1. Visit store.ubi.com/my-account and sign in with your Ubisoft username and password.
   • If you cannot remember your password, click "Forgot your password?" and follow the reset email sent to your registered address.
   • Use the same email address you registered with originally.
2. Locate the "Subscriptions" or "My Subscriptions" section in your account dashboard.
   • This may also be listed under "Billing" or "Account Settings" depending on recent Ubisoft site updates.
3. Find your active Ubisoft+ subscription and click to open its details.
   • Note the renewal date and any remaining balance on your account.
4. Select the "Cancel Subscription" or "Manage Subscription" button.
   • A confirmation dialog will appear asking you to confirm the cancellation.
   • Read any retention offers or discounts Ubisoft presents-you may negotiate a lower rate if you wish to keep the service.
5. Confirm the cancellation by clicking the final confirmation button.
   • Ubisoft will immediately process your request and send a confirmation email to your registered address.
6. Save or print the confirmation email for your records.
   • This serves as proof of cancellation if you need to dispute a future charge with your bank.

Cancelling via apple app store (iOS or macOS)

If you subscribed to Ubisoft+ through the Apple App Store, you must cancel within Apple's ecosystem, not through Ubisoft directly.

1. Open the Apple App Store on your iOS device or Mac.
   • For iPhone or iPad: tap the account icon (profile image) in the bottom right corner of the App Store app.
   • For Mac: open the App Store, then click your account name in the bottom left and select "View Information."
2. Navigate to "Subscriptions" from the menu.
   • You will see a list of all active and expired subscriptions.
3. Locate Ubisoft+ in the list and tap it to view details.
   • Check the next billing date so you understand when your final charge will occur if you cancel now.
4. Select "Cancel Subscription" and confirm your choice.
   • Apple will immediately deactivate your subscription and send a confirmation email.
   • You retain access until the end of your current billing cycle.

Apple's standard refund window is 14 days from the date of purchase. If you cancel within this period, request a refund by selecting "Request a Refund" in the App Store. Apple typically processes refunds within 5-10 business days.

Cancelling via google play store (Android)

If you subscribed to Ubisoft+ through Google Play on an Android device, you cancel through Google Play, not Ubisoft.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Manage Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Google account.
3. Find Ubisoft+ and tap to open its subscription details.
   • Review the next billing date and your current plan tier.
4. Select "Cancel Subscription" and confirm.
   • Google Play will immediately suspend your subscription.
   • You retain access until the end of your current billing cycle.

Google Play's refund window is 48 hours from the date of purchase. If you cancel within this period and request a refund, Google typically approves refunds within 3-5 business days. After 48 hours, you can still cancel but will not receive a refund.

Pricing and subscription tiers in new zealand

Ubisoft+ pricing varies by platform and currency in New Zealand.

Refund policy and timelines in new zealand

Your refund eligibility depends on your purchase platform and the elapsed time since subscription began.

Refunds from ubisoft store direct subscriptions

Ubisoft does not automatically refund subscription fees, but you may request a goodwill refund within 14 days of purchase. Consequently, contact Ubisoft Customer Support immediately after cancelling to request this refund. Provide your order confirmation number and explain your reason for cancellation. Ubisoft reviews each request individually and typically responds within 5-10 business days.

Refunds from apple app store

You have 14 days from the subscription purchase date to request a refund from Apple. Nevertheless, after 14 days, Apple will not automatically refund your subscription. To request a refund, visit support.apple.com/billing, log in with your Apple ID, locate the Ubisoft+ charge, and select "Report a Problem." Apple processes approved refunds within 5-10 business days.

Refunds from google play store

You have 48 hours from the subscription purchase date to request a refund from Google Play. After 48 hours, Google Play does not offer refunds for subscriptions. To request a refund within the 48-hour window, open the Google Play app, navigate to your subscriptions, select Ubisoft+, and tap "Request Refund." Google typically processes approved refunds within 3-5 business days.

What happens after you cancel Ubisoft+

Understanding your access rights after cancellation prevents surprise service interruptions.

Access and content after cancellation

When you cancel Ubisoft+, your subscription remains active until the end of your current billing cycle. For example, if you cancel on 15 March and your next renewal date is 1 April, you retain full access until 1 April at midnight. Furthermore, any progress, achievements, or in-game purchases you earned during your subscription remain permanently linked to your Ubisoft account and are not deleted upon cancellation.

Reconnecting after cancellation

You can resubscribe to Ubisoft+ at any time through the same platform where you originally purchased. In accordance with Ubisoft's policy, you will not lose your game progress, cloud saves, or account history. Simply log in with your original Ubisoft username and password, and select "Subscribe" to resume access.

Common mistakes to avoid when cancelling

Cancelling is straightforward, but a few missteps can delay the process or cost you money unnecessarily.

Confusing your purchase platform

The most frequent error occurs when subscribers attempt to cancel through the wrong platform. If you purchased on Apple App Store, you must cancel on Apple App Store-not through the Ubisoft website. Attempting to cancel through Ubisoft will not deactivate your App Store subscription, and your payment method will continue to be charged. Yafee strongly advises reviewing your original purchase confirmation email to identify the exact platform before you initiate cancellation.

Cancelling mid-cycle and losing access

Some subscribers cancel immediately without realising their access will end on the cancellation date, not at the end of the billing cycle. On most platforms, you can schedule cancellation to take effect on your next renewal date, allowing you to use your subscription until the final day. Select this option when prompted to maximise the value of your remaining payment.

Not requesting a refund after cancellation

Cancelling your subscription and requesting a refund are two separate actions. Merely cancelling does not automatically trigger a refund. You must explicitly request one within the applicable refund window (14 days for Ubisoft Store and Apple, 48 hours for Google Play). Failure to do so means you forfeit any potential refund, even if you cancel during the eligible timeframe.

Forgetting to save your confirmation

Save or screenshot your cancellation confirmation email immediately after completing the process. If Ubisoft or your bank charges you again after cancellation, this confirmation serves as proof that you cancelled and demonstrates your legal right to a chargeback or dispute resolution through the Commerce Commission.

How yafee helps you cancel subscriptions confidently

Yafee is New Zealand's leading subscription cancellation guide, helping thousands of consumers navigate the legal and procedural complexities of ending unwanted services. Our expert contract law specialists have reviewed Ubisoft+ terms and analysed New Zealand consumer legislation to provide you with accurate, actionable guidance grounded in the Consumer Guarantees Act 1993.

Yafee has helped thousands of consumers cancel Ubisoft+ and other subscriptions without delay or confusion. By following the step-by-step procedures outlined above, you protect your legal rights under New Zealand law and ensure your refund is processed within the applicable timeframe. Furthermore, Yafee's resources are designed to save you time and reduce the risk of costly mistakes during cancellation.

Your next steps and contact information

You now possess the legal framework and procedural steps required to cancel Ubisoft+ confidently in New Zealand. If Ubisoft refuses to process your cancellation or refund, or if you encounter technical issues, you may escalate your complaint to the Commerce Commission.

Escalating disputes with the commerce commission

If Ubisoft fails to honour your cancellation request or denies a refund you believe you are entitled to under the Consumer Guarantees Act 1993, contact the Commerce Commission (the New Zealand consumer protection authority) at no cost. You can lodge a complaint at comcom.govt.nz or call 0800 943 600. The Commission will investigate your case and can compel Ubisoft to provide a remedy.

Contacting ubisoft support directly

For technical assistance or account-specific questions during cancellation, contact Ubisoft Customer Support at support.ubi.com. Ubisoft does not publish a dedicated postal address for New Zealand cancellation requests; all cancellations are handled online through your account dashboard or the relevant platform (Apple, Google Play, PlayStation, or Xbox).

Yafee remains your trusted resource for subscription law and cancellation guidance in New Zealand. Whether you are cancelling Ubisoft+ or any other service, Yafee equips you with the legal knowledge and procedural clarity needed to protect your rights and recover refunds you are entitled to under New Zealand consumer law.