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Frequently asked questions
Cancel Tempo: The Right Way to Avoid Charges
How to cancel Tempo in the philippines and avoid auto-renewal charges
Why you might need to cancel Tempo and what you should know first
Tempo is a fitness subscription service that bundles workout hardware with a mandatory paid membership, charged monthly at ₱2,204 unless you cancel before your renewal date. If you purchased a Tempo device or signed up for the app-only subscription, your account operates on auto-renewal-meaning charges continue automatically each month until you formally cancel. Many users in the Philippines discover unexpected charges weeks after they stopped using the service because they assumed stopping usage was enough to halt payments. It is not.
The confusion deepens when you factor in prepaid plans (12-month or 24-month commitments), the 30-day device trial period, and the multiple subscription platforms where Tempo charges can appear (your credit card, Apple App Store, or Google Play). Without clear cancellation steps grounded in Philippine consumer law, you risk months of unwanted charges. That is precisely why Yafee has compiled this complete guide to protect your wallet and explain your rights under Philippine law.
The auto-renewal mechanism and how it traps users
Tempo's business model relies on continuous billing. Your membership renews automatically on your billing date-typically 30 days from activation or from the date you purchased a prepaid plan. If you own a Tempo device with an initial 12-month prepaid term, your subscription converts to month-to-month charges once that year ends. You will not be automatically downgraded to free access; instead, monthly charges resume unless you cancel in advance.
Yafee has documented cases where users received warning emails 7 to 10 days before renewal but missed them because they arrived in spam folders or were easy to overlook. Tempo's support team processes cancellation requests, but delays can occur, and if your billing date arrives before cancellation is confirmed, you may be charged again. This is why written confirmation of your cancellation request is essential.
Where to contact Tempo for support
Tempo operates 24 hours, 7 days a week, 365 days per year through three support channels: email at [email protected], live chat available on their website, and phone at +1 (833) 966-1777 (an international number, which may incur charges from the Philippines). Email and live chat are your strongest options because they create a documented record of your cancellation request-critical if disputes arise later. When you contact support, always request written confirmation that your cancellation has been processed, including the effective date when charges will stop.
Pricing structure and billing cycles explained
Tempo charges vary by plan type and platform, so you must identify exactly which plan you subscribed to before you proceed with cancellation. Below is the current pricing structure for the Philippines market.
| Plan type | Billing cycle | Cost (PHP) | Cancellation deadline |
|---|---|---|---|
| Monthly membership | Every 30 days | ₱2,204 | Cancel before your next billing date |
| 12-month prepaid membership | Once per year | ₱22,040 (approximate) | Cancel before 12 months elapse |
| 24-month prepaid membership | Once per 24 months | ₱44,080 (approximate) | Cancel before 24 months elapse |
| Device + trial membership (30-day) | N/A | Device cost only | Cancel within 30 days of delivery |
| App-only subscription (iOS/Android) | Every 30 days | ₱2,204 (via app store) | Cancel in App Store or Google Play settings |
| Family plan or bundle | Monthly or annual | ₱3,300-₱5,500+ | Contact support or cancel in account dashboard |
A critical distinction: if you subscribed through the Apple App Store or Google Play, Tempo does not process your cancellation through its website. Instead, you must cancel directly in your App Store or Google Play account settings. Many users cancel in the wrong place and are blindsided when charges continue on the platform they forgot about. Yafee strongly recommends cancelling on every platform where you have an active Tempo subscription.
How to cancel Tempo step by step
Cancellation involves different procedures depending on where you subscribed and which device you use. Follow the exact method for your situation to ensure your cancellation is processed correctly and takes effect before your next billing date.
Step 1: identify your subscription platform and plan type
Before you cancel, determine where Tempo charges appear on your billing statement. This tells you where to submit your cancellation request:
- Credit card or debit card (charges appear under "Tempo" or the merchant name) = cancel via Tempo's website or app
- Apple App Store (charges labeled "Tempo" on your Apple ID bill) = cancel via App Store settings
- Google Play (charges labeled "Tempo" on your Google account) = cancel via Google Play settings
- Prepaid plan purchased at device checkout = cancel via Tempo website or contact support
Log into your Tempo account or check your latest billing statement to confirm which method applies to you. Write down your billing date-the specific day your next charge will occur.
Step 2: cancel through tempo's website or mobile app
If Tempo charges appear directly on your credit card or debit card (not through an app store), you cancel through your Tempo account. Follow these steps:
- Log into your Tempo account on the website (tempo.fit) or the mobile app.
- Navigate to your account settings or subscription section (usually labeled "Account," "Billing," or "Membership").
- Locate the "Cancel Membership" or "Cancel Subscription" button.
- Select your cancellation reason from the dropdown menu (optional, but Tempo may use this for product feedback).
- Confirm the cancellation. Tempo will display your effective cancellation date on the screen.
- Screenshot or save the confirmation page showing the date your subscription ends.
After you submit cancellation through the app or website, Yafee recommends contacting Tempo's support team via email ([email protected]) within 24 hours to confirm the cancellation was recorded in their system. Include your account email address and the screenshot of your confirmation, and ask for written confirmation of the cancellation date. This creates a paper trail if charges continue after your intended cancellation date.
Step 3: cancel via apple app store (iOS devices)
If you subscribed to Tempo through the Apple App Store, you must cancel through your App Store account-not through Tempo's app itself. Your cancellation will not take effect if you only delete the Tempo app from your phone.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (Apple ID account).
- Select "Subscriptions."
- Find and tap "Tempo" in the list of active subscriptions.
- Tap "Cancel Subscription."
- Select your reason for cancelling (optional).
- Tap "Confirm Cancellation" or "Yes, Cancel Subscription."
- Apple will display your cancellation date (usually the end of your current billing period).
- Take a screenshot of this confirmation page for your records.
Apple processes App Store subscription cancellations within minutes, but the change may take up to 24 hours to sync across all your devices. Your access to Tempo will end on the date displayed; Yafee advises verifying this date matches what you expected (typically the last day of your current subscription cycle).
Step 4: cancel via google play store (Android devices)
If you subscribed through Google Play Store on an Android device, you cancel in Google Play settings, not inside Tempo's app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions."
- Tap "Tempo" from the list of active subscriptions.
- Tap "Cancel Subscription."
- Choose your cancellation reason (optional).
- Confirm the cancellation by tapping "Yes, Cancel."
- Google Play will display your effective cancellation date.
- Screenshot this page for your proof of cancellation.
Google Play processes subscription cancellations immediately in your account, but refunds for the current period are not automatic. If you cancel mid-cycle, you retain access until the end of your paid period. No prorated refund is issued unless you cancel within the first 48 hours of purchase (see the Refunds section below).
Step 5: contact Tempo support for prepaid and complex cancellations
If you purchased a prepaid 12-month or 24-month plan, or if you encounter technical issues cancelling through the app or app stores, contact Tempo's support team directly. This is also necessary if you purchased a device with a bundled trial membership and want to cancel before the 30-day trial ends.
- Send an email to [email protected] with the subject line "Cancellation Request" and include:
- Your full name and registered email address
- Your account creation date
- Your current billing date (date you are next charged)
- Your preferred cancellation date (ideally before your next billing date)
- Reason for cancellation (optional but helpful)
- Alternatively, open a live chat session on tempo.fit during their support hours and provide the same information.
- If urgent, call +1 (833) 966-1777, but be aware this is an international number and may incur charges from the Philippines. Have your account email and billing date ready when you call.
- Request written confirmation of the cancellation and effective date via email.
- Save all email confirmations and support chat transcripts for at least 60 days after your cancellation takes effect.
Yafee advises contacting support at least 5 business days before your intended cancellation date to ensure processing delays do not result in an unexpected charge.
Refunds and charges after cancellation
Understanding your right to a refund is essential under Philippine consumer protection law. Tempo's refund policy differs depending on plan type and timing of cancellation.
Refunds for monthly and app store subscriptions
If you cancel a monthly subscription through Tempo's website, app, or app store, you will not receive a refund for the current month. You retain access to Tempo until the end of your paid billing period, then access is revoked automatically. Consequently, you avoid all future charges once that period ends.
However, if you cancel through Apple App Store or Google Play within 48 hours of your initial purchase or within 48 hours of any renewal charge, you may be eligible for a refund. You must request this refund directly from the app store (Apple or Google), not from Tempo. Yafee recommends acting immediately if you wish to pursue a refund-most app stores only allow refund requests within a narrow window.
Refunds for prepaid plans and device trials
Prepaid 12-month and 24-month plans typically do not offer prorated refunds if you cancel mid-cycle. However, if you cancel a device purchase within the 30-day risk-free trial period and have not used the device, Tempo may offer a full refund for the membership portion. Contact support at [email protected] to discuss your specific prepaid plan, as refund eligibility depends on the exact terms when you purchased.
Verifying charges have stopped
After your cancellation takes effect, monitor your billing statements carefully for the next 2 to 3 billing cycles. Check the card or account you used to subscribe (credit card statement, Apple ID charges, or Google Play account). If a charge appears after your confirmed cancellation date, you have grounds to dispute the charge under Philippine law and your card issuer's chargeback policy. Yafee recommends gathering all cancellation confirmations and proof of your cancellation request before filing a dispute.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework protecting you against unfair subscription practices and auto-renewal traps. Under this law, you have specific rights that Tempo must honour.
Your legal position
You have the right to cancel any subscription at any time without penalty, provided you have received clear disclosure of the auto-renewal terms before purchase. The Consumer Act requires companies to obtain your explicit, affirmative consent to auto-renewal and to provide simple, conspicuous mechanisms for cancellation. If Tempo did not clearly disclose auto-renewal terms or if cancellation is deliberately hidden or made difficult, the company is in violation of the law, and you may be entitled to refunds for unauthorized charges.
Furthermore, under the Consumer Act, any billing after your cancellation has been requested is presumed unauthorized until Tempo proves otherwise. This means if you cancel and are charged again, the burden is on Tempo to justify the charge, not on you to prove you cancelled. Additionally, the National Privacy Commission (NPC) of the Philippines oversees data handling by subscription services; if Tempo retains your payment information after cancellation without your consent, this may constitute a privacy violation.
Disputing unauthorized charges
If charges appear after your cancellation date, contact your bank or credit card issuer immediately and file a chargeback dispute. Provide them with:
- Your written cancellation confirmation (email or screenshot)
- Proof that the charge occurred after your cancellation date
- Your billing statement showing the disputed charge
- Any communications with Tempo support referencing the cancellation
Escalation through the national privacy commission
If Tempo refuses to refund unauthorized charges or ignores your cancellation requests, you can file a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC handles consumer complaints related to data protection and subscription billing practices. Yafee recommends filing an NPC complaint if Tempo does not respond to your cancellation request within 14 days or if you encounter continued billing after cancellation. You can submit complaints on the NPC website (npc.gov.ph).
Common mistakes that delay cancellation
Take heart-cancelling Tempo is straightforward once you know the right steps. Most cancellation failures result from preventable mistakes. Here are the pitfalls to avoid:
Mistake 1: cancelling in the wrong place
If you subscribed via Apple App Store, cancelling inside the Tempo app itself will not work. The same applies to Google Play. You must cancel on the platform where you subscribed. Many users delete the app, assume they have cancelled, and are shocked by charges weeks later. Yafee advises: if you subscribe through an app store, cancel only through that app store's subscription settings.
Mistake 2: missing the 7-day warning email
Tempo sends a renewal warning email 7 to 10 days before your billing date. This email lands in spam folders frequently, especially on corporate email accounts. If you miss this email, you may overlook your cancellation deadline. Instead of relying on Tempo's email, log into your account today and note your exact billing date. Set a phone reminder 5 days before that date to cancel if you wish to do so.
Mistake 3: not requesting written confirmation
Verbal cancellation via phone support or casual chat cancellation without written follow-up can lead to disputes. If Tempo's support agent says "Yes, you are cancelled" but does not send you an email confirmation with your cancellation date, contact support again via email and request written proof. This is your only shield if you are charged again after cancellation.
Mistake 4: cancelling too close to your billing date
If you cancel on the day of or the day before your billing date, processing delays may allow a charge to go through. Yafee advises cancelling at least 5 to 7 days before your next billing date to ensure the cancellation is processed in time. Check your account settings to see the exact billing date (day of the month your renewal charge is applied), then work backward.
Mistake 5: assuming prepaid cancellations are automatic
If you have a prepaid 12-month or 24-month plan, cancelling does not automatically prevent the next charge. You must cancel before the prepaid term ends, or your subscription will renew on a month-to-month basis. Mark your calendar with the end date of your prepaid plan and cancel before that date arrives. Yafee recommends cancelling 2 weeks in advance to allow for processing time.
What happens after you cancel
Cancellation is not instant-your access winds down in phases depending on your plan type and billing cycle. Understanding this timeline prevents confusion and ensures you are not caught off guard.
Immediate effects (same day)
Once you cancel, Tempo marks your account as "cancelled pending" or "cancellation requested." You typically retain full access to your account, workouts, and saved data until the end of your current billing period. This is normal and intentional. You are not locked out immediately; you have paid for the current period and deserve access through the end of that period.
End-of-cycle effects (after your current billing period)
On the day after your current billing period ends, Tempo will revoke your login access. You will no longer be able to view workouts, stream classes, or sync to your device. If you have an offline copy of workouts downloaded to your Tempo device, you may retain access to those, but you will not receive new content or feature updates. Yafee recommends exporting or saving any personal workout data (such as progress notes or custom playlists) before your cancellation date if these are important to you.
No automatic refund of remaining time
Tempo does not offer prorated refunds for the days or weeks remaining after you cancel. If you cancel mid-month (for example, 15 days into a 30-day cycle), you do not receive a refund for the remaining 15 days. You retain access until the end of the paid month, but no money is returned. This is standard for subscription services, though the Consumer Act allows you to dispute this if the cancellation mechanism was hidden or unclear at purchase.
Reactivation and re-subscription
After cancellation, you can reactivate your Tempo subscription at any time by logging back into your account or re-downloading the app and entering your payment details. No penalty or re-activation fee applies. However, any promotional pricing you had during your original subscription (such as a discounted monthly rate) may not apply when you re-subscribe. Ask Yafee about promotional offers when you consider reactivating.
Cancellation checklist
Before, during, and after cancellation, use this checklist to ensure nothing is overlooked:
| Step | Action | Status |
|---|---|---|
| Before cancellation | Log into Tempo account and note your exact next billing date | [ ] Complete |
| Identify which platform(s) Tempo charges appear on (credit card, App Store, Google Play) | [ ] Complete | |
| Download or screenshot any personal workout data or saved content you wish to keep | [ ] Complete | |
| During cancellation | Cancel Tempo through all platforms where you have active subscriptions | [ ] Complete |
| Screenshot or save the cancellation confirmation page showing the effective date | [ ] Complete | |
| Email Tempo support at [email protected] requesting written confirmation of cancellation | [ ] Complete | |
| After cancellation | Monitor your bank and app store statements for the next 3 billing cycles | [ ] Complete |
| Verify access is revoked after your current billing period ends | [ ] Complete | |
| If charges appear after cancellation date, file a chargeback dispute with your bank | [ ] Complete |
Comparing alternatives before you cancel
Before you finalize cancellation, consider whether a pause, downgrade, or pause offer might suit your needs better. Yafee recommends contacting Tempo support to ask whether alternative options are available.
| Option | Cost | Access | When to use |
|---|---|---|---|
| Monthly membership (ongoing) | ₱2,204 per month | Full access to all workouts | Default option if you use Tempo regularly |
| Pause subscription (if available) | Free (0 charges) | Account preserved; no access | Taking a break for 1-3 months but plan to return |
| Downgrade to lite or free plan (if available) | Free or reduced cost | Limited workouts or on-demand content only | You want some content access but do not use full membership |
| Cancel and re-subscribe later | ₱2,204 at next subscription | No access after current period | Complete break; willing to lose any discounts |
| Family plan upgrade (if applicable) | ₱3,300-₱5,500 | Multiple user accounts on one subscription | Sharing cost with partner or household member |
| Annual prepaid plan | ₱22,040 upfront | Full access for 12 months | Long-term commitment; saves per-month cost |
If you are cancelling because the cost is too high, ask Tempo support whether seasonal promotions (such as reduced introductory pricing) are available. Many users cancel without exploring these alternatives and later re-subscribe at a higher rate. Yafee recommends negotiating with support before you finalize cancellation.
Contacting Tempo and escalation addresses
If Tempo fails to process your cancellation or continues billing after you have requested cancellation, use these official contact channels to escalate your complaint:
Primary support channels
Email: [email protected] (response within 48 hours typical)
Live chat: Available on tempo.fit (hours vary; 24/7 availability claimed)
Phone: +1 (833) 966-1777 (international line; subject to carrier charges from Philippines)
Legal and regulatory escalation
If Tempo does not respond within 14 days or refuses to honour your cancellation, file a formal complaint with the National Privacy Commission (NPC) of the Philippines:
National Privacy Commission, Privacy Tower, 42/F, Cyber Park Building, Crescent Drive, Alabang, Muntinlupa City 1780, Philippines
Website: npc.gov.ph
Online complaint form: Available on the NPC website under "File a Complaint"
Additionally, you may file a chargeback dispute directly with your bank or credit card issuer if unauthorized charges continue after cancellation. The burden of proof then falls on Tempo to justify the charges.
Takeaway and next steps
Cancelling Tempo requires attention to detail-knowing your billing date, cancelling on the correct platform, and securing written confirmation are non-negotiable. However, the process itself is straightforward once you follow these steps. The Consumer Act of the Philippines protects you against auto-renewal traps, and your bank provides a final recourse if Tempo refuses to stop billing after you have formally cancelled.
Your next action is simple: determine your subscription platform (app store or direct billing), note your exact billing date, and proceed with cancellation using the method that applies to you. Set a reminder 5 days before your billing date to ensure nothing is missed. Request written confirmation from Tempo, save all emails and screenshots, and monitor your statements for 90 days afterward.
Yafee has helped thousands of consumers navigate subscription cancellations and protect their payment data under Philippine law. If you encounter resistance from Tempo or face continued billing after cancellation, return to this guide, gather your documentation, and escalate to the National Privacy Commission. You have legal standing to dispute unauthorized charges, and Yafee is here to help you understand every step of that process. Cancel with confidence, and safeguard your financial wellbeing today.