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Cancel Tempo: Step-by-Step Guide
How to cancel Tempo and recover your prepaid membership fees in canada
Understanding Tempo and your cancellation rights in canada
Tempo is an at-home strength training platform that combines specialized fitness equipment with a membership subscription powered by AI coaching. You receive access to guided workouts, live and on-demand classes, and real-time form feedback delivered through your device. Like most fitness subscriptions, Tempo operates on a recurring billing model-your access to training content depends on active membership payments.
If you are considering cancelling Tempo, you likely have a practical reason. Perhaps the equipment no longer fits your space, your fitness goals have shifted, or the monthly cost no longer aligns with your budget. Whatever your situation, Canadian consumer protection law grants you specific rights to cancel subscriptions and pursue refunds under certain conditions. Understanding those rights before you act is essential.
Yafee specializes in helping Canadian consumers navigate subscription cancellations with precision and confidence. This guide walks you through your cancellation options, the legal framework that protects you, what happens to your account after cancellation, and how to recover prepaid fees if Tempo breaches its obligations. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money.
Why you might want to cancel Tempo
You might cancel Tempo for practical reasons: the equipment takes up too much space, your fitness routine has shifted, or you've realized the monthly cost doesn't fit your budget. You could also be facing billing issues, equipment defects, or simply wanting to try a different training service. Canadian consumer law recognizes your right to cancel, especially when companies use misleading billing practices or fail to deliver on their promises.
Your consumer rights under canadian law
Your right to cancel Tempo is protected under the Competition Act (federal) and provincial consumer protection legislation, including Ontario's Consumer Protection Act and similar statutes across Canada. These laws grant you the right to cancel a subscription contract within a reasonable time frame, particularly if the company does not provide clear, upfront disclosure of cancellation terms or automatic renewal conditions.
Furthermore, if Tempo charges you without explicit informed consent or continues billing after you cancel, you have grounds to dispute the charge with your bank or credit card company. The Competition Act specifically prohibits misleading advertising and deceptive billing practices, meaning you can escalate complaints to the Competition Bureau if Tempo refuses to process your cancellation or refund.
Tempo's pricing structure and plan comparison
Before you decide to cancel, review exactly what you are paying and what flexibility each plan offers.
| Plan type | Price (CAD) | Billing cycle | Key features | Cancellation ease |
|---|---|---|---|---|
| Monthly membership | $53/month | Monthly auto-renewal | AI coaching, live and on-demand classes, form feedback | Easiest |
| 12-month prepaid plan | $567 total ($47/month) | One-time annual charge | Full-year access, household sharing | Moderate (pro-rata refund possible) |
| 24-month prepaid plan | $972 total ($40/month) | One-time, 2-year charge | Two-year access, household sharing | Moderate (pro-rata refund possible) |
| Move bundle (first year) | $68/month | Monthly, bundled with equipment | Equipment plus training membership | Complex (hardware returns required) |
| Studio Suite bundle (first year) | $189/month | Monthly, bundled with equipment | Premium equipment plus training | Complex (hardware returns required) |
| Enterprise/institutional plans | Custom pricing | Negotiated terms | Custom features, multi-user access | Negotiated exit terms |
Important: Tempo publishes pricing in US dollars, and your card may be charged in USD with currency conversion fees applied by your bank. Always verify your actual billing statement to confirm whether you are charged in CAD or USD. Check your bank or credit card statements for the exact amounts and frequency of charges.
Monthly versus prepaid plans and cancellation implications
Your cancellation path depends on which plan you chose. Monthly memberships are simpler to cancel because you renew each month with no long-term lock-in. Prepaid 12- and 24-month plans lock in a lower monthly rate but make cancellation more complex because you paid upfront for the entire period. Equipment bundles add another layer because your membership is tied to physical hardware, and returning equipment may be required before your cancellation is processed.
If you signed up for a prepaid plan and now want to cancel before the full term expires, you have grounds to request a pro-rata refund under Canadian consumer law. Yafee recommends that you gather your original order confirmation and payment receipts before contacting Tempo's support team.
How to cancel your Tempo subscription
Your cancellation process depends on which plan you hold and whether you communicate with Tempo directly or through your bank.
Method 1: cancel directly through your Tempo account
- Log in to your Tempo account using your email and password.
- Visit the Tempo website or open the mobile app on your smartphone or tablet.
- Enter your registered email address and password.
- Navigate to account settings or subscription management.
- Look for a "Settings," "Account," or "Subscription" menu, typically located in the top-right corner or in your user profile.
- Select "Manage Subscription" or "Billing" options.
- Locate the "Cancel Subscription" or "End Membership" button.
- Read the cancellation confirmation screen carefully to understand your final charges and access end date.
- Note whether Tempo offers you a reason-selection form; filling this out helps the company improve and may accelerate processing.
- Confirm your cancellation request.
- You should receive an email confirmation with your cancellation date and any remaining charges.
- Screenshot or save this confirmation for your records.
- Verify that billing has stopped.
- Check your bank or credit card statement 5 to 7 business days after cancellation to confirm that no further charges appear.
Method 2: cancel via email or customer support
- Send a formal cancellation request to Tempo's customer support email address.
- Use the email address associated with your Tempo account.
- Include your full name, account email, and membership plan type in the subject line: "Cancellation Request - [Your Name]."
- State your cancellation request clearly in the email body.
- Write: "I am requesting immediate cancellation of my Tempo membership effective [date]. Please confirm cancellation in writing and provide a refund calculation if applicable."
- Keep the tone professional and factual.
- Send the email to Tempo's customer support address (typically listed in your account settings or terms of service).
- If you cannot locate the email, check your original confirmation email or Tempo's website footer for contact information.
- Wait for a written response from Tempo.
- Tempo should respond within 5 to 10 business days confirming cancellation.
- Save all email correspondence in a folder labeled "Tempo Cancellation" for future reference.
- Request written confirmation of cancellation and any refund due.
- If Tempo does not respond or refuses your request, escalate (see "Refunds and dispute resolution" section below).
Method 3: dispute the charge with your bank (chargeback)
- Contact your bank or credit card company if Tempo refuses to cancel or continues charging after cancellation.
- Call the customer service number on the back of your credit card or debit card.
- Request to speak with a representative who handles "billing disputes" or "unauthorized charges."
- Explain the dispute and provide documentation.
- State that you cancelled your Tempo subscription but continued to receive charges, or that Tempo charged you without authorization.
- Provide your cancellation confirmation email (from Method 2), original order confirmation, and bank statements showing disputed charges.
- Request a chargeback or dispute claim.
- Your bank will open a formal dispute investigation and contact Tempo for documentation.
- This process typically takes 30 to 60 days.
- Await the outcome of the dispute.
- Your bank will notify you in writing whether the chargeback was successful.
- If successful, the disputed charges are reversed and credited to your account.
Understanding refunds and dispute resolution
Your refund eligibility depends on your plan type, how long you've held the membership, and whether Tempo breached its obligations under the contract or consumer law.
Refund eligibility by plan type
Monthly memberships rarely qualify for refunds because you renew each month. Tempo's standard policy does not refund the current month's payment if you cancel mid-cycle, though you retain access until your billing date. Prepaid annual and 24-month plans offer stronger refund potential because you paid upfront for a service you may not fully use. If you cancel a prepaid plan after 30, 60, or 90 days, you can request a pro-rata refund for unused months under the principle of unjust enrichment in Canadian common law.
Equipment bundles are more complex. If you purchased a Move or Studio Suite bundle and wish to return the hardware, Tempo may require you to ship the equipment back at your expense before processing a cancellation. Yafee recommends that you clarify the hardware return process in writing before you begin the cancellation process.
How to calculate your pro-rata refund
A pro-rata refund means Tempo returns the cost of the unused portion of your membership. Here is how to calculate it:
- Identify the total amount you paid (e.g., $567 for a 12-month plan).
- Divide by the total number of days in the plan (365 days for annual, 730 for 24 months).
- Multiply by the number of unused days remaining in your subscription.
- Example: You paid $567 for 12 months and cancel after 90 days. Your unused portion is 275 days. ($567 ÷ 365) × 275 = approximately $427 refund owed.
Include this calculation in your refund request email to Tempo. This shows the company that you have done the math and expect a specific amount, which increases the likelihood of approval.
Escalating a refund dispute to the competition bureau
If Tempo refuses your cancellation request or continues to charge you after cancellation, you can file a formal complaint with the Competition Bureau, which enforces the Competition Act across Canada. The Competition Bureau has authority to investigate deceptive billing practices and misleading subscription terms.
To file a complaint with the Competition Bureau:
- Visit the Competition Bureau's official website (www.competitionbureau.gc.ca).
- Click "File a Complaint" and select "Deceptive Marketing Practices" or "Automatic Renewal."
- Provide your account details, a timeline of events, and copies of all relevant emails and bank statements.
- The Competition Bureau will investigate and may take enforcement action against Tempo if violations are found.
Your legal position: Under the Competition Act, you have the right to cancel any subscription and receive a pro-rata refund for prepaid amounts if the company fails to disclose cancellation terms clearly or continues billing without authorization. If Tempo disputes this right, escalating to the Competition Bureau shifts the burden of proof to the company.
What happens to your account after cancellation
Once your cancellation is processed, Tempo will suspend your access to training content and coaching features immediately or on your final billing date, depending on the plan.
Access and data retention after cancellation
You lose access to live and on-demand classes, real-time form feedback, and any personalized coaching associated with your membership. Tempo may retain your account data (email, workout history, progress notes) for up to 30 days or 90 days depending on their privacy policy, but you cannot use the service. If you held an equipment bundle, your hardware remains yours, but the companion app loses connectivity and features once the membership expires.
Equipment return requirements for bundle customers
If you purchased a Move or Studio Suite bundle, Tempo may require you to return the equipment before processing your refund. Consequently, you should clarify the return shipping process before you cancel. Ask Tempo whether return shipping is free or if you must pay for it. Factor this cost into your refund calculation. Keep all return shipping receipts and tracking numbers in case Tempo disputes whether equipment was received.
Common cancellation mistakes and how to avoid them
Cancelling a subscription can feel straightforward, but small missteps can delay your refund or leave you still charged.
Mistake 1: cancelling through the app but not confirming in writing
If you cancel through the Tempo app, your confirmation may exist only on your device. Tempo's support team may later claim they have no record of your cancellation request. Yafee recommends that you always send a follow-up email confirming your cancellation to Tempo's customer support address. Include your original app cancellation timestamp or screenshot in that email. This creates a paper trail that protects you if disputes arise later.
Mistake 2: failing to verify billing has stopped
Assume nothing. After you cancel, check your bank or credit card statement 5 to 7 days later to confirm that Tempo has stopped charging you. If you see a charge after your cancellation date, immediately dispute it with your bank and send Tempo a follow-up email with a screenshot of the unexpected charge. Waiting weeks to address this problem weakens your position.
Mistake 3: not documenting the cancellation request
Always save every confirmation email, screenshot, and receipt related to your cancellation. Create a folder on your computer and label it "Tempo Cancellation - [Your Name]." Include your original order confirmation, any payment receipts, cancellation confirmation emails, and bank statements showing the final charge. If you need to escalate to your bank or the Competition Bureau, this documentation is essential.
Mistake 4: ignoring prepaid refund eligibility
Many users assume prepaid plans are non-refundable, so they do not even request a refund. In reality, Canadian consumer law supports pro-rata refunds for unused services, especially if Tempo did not clearly disclose its cancellation policy at the time of purchase. Do not accept Tempo's first "no refund" response; instead, send a formal written request citing your pro-rata calculation.
Mistake 5: cancelling without resolving billing currency issues
If you were charged in USD and your bank applied currency conversion fees, those fees may be recoverable. Yafee recommends that you dispute not only the subscription charge but also request reimbursement of conversion fees. Your bank may support this claim if Tempo charged you in a currency different from your home country.
Protecting yourself before and after cancellation
Take these steps to safeguard your cancellation and refund rights.
Before you cancel: gather documentation
- Retrieve your original order confirmation email and note the date you subscribed.
- Take a screenshot of your account dashboard showing your current plan, billing date, and renewal status.
- Save copies of all charges from your bank or credit card statement for the past 6 months.
- Locate Tempo's cancellation policy in the terms of service (usually found in account settings or on their website).
- Write down Tempo's customer support email address and phone number (if available).
During cancellation: create a record
- Send a formal email request to Tempo's customer support address, not a chat message or social media message.
- Request a written confirmation of cancellation and any refund due within 5 business days.
- Screenshot your cancellation confirmation from the Tempo app or website immediately.
- Note the date and time of your cancellation request for reference.
After cancellation: monitor and verify
- Check your bank or credit card statement 5 to 7 days after your expected cancellation date to confirm billing has stopped.
- If Tempo promised a refund, verify that the credit appears in your account within 10 to 15 business days.
- Save all correspondence with Tempo and your bank in a single folder.
- If charges continue after cancellation, contact your bank immediately to dispute them.
Comparison: when to cancel versus when to keep your Tempo membership
Cancellation makes sense in certain scenarios, but you may want to keep your membership in others.
| Consider cancelling if... | Consider keeping your membership if... |
|---|---|
| Equipment takes up more space than expected | You use Tempo workouts at least 3 to 4 times per week |
| Monthly cost no longer fits your budget | You have already paid for an annual plan and used less than 30 days |
| You find a cheaper or better-suited training service | You value the AI form feedback and personalized coaching |
| Tempo charges continue after a formal cancellation request | You have access to household sharing and multiple family members use it |
| Equipment is defective and Tempo refuses to repair or replace it | You have invested in a 24-month plan at $40/month and regret is temporary |
| You discover hidden fees or misleading billing practices | You are committed to a fitness goal and use the platform actively |
Final steps and how yafee can help you cancel with confidence
Cancelling Tempo involves three core actions: gather your documentation, send a formal cancellation request, and verify that billing stops.
Nevertheless, subscription companies sometimes resist cancellation requests or continue charging after you cancel. In these cases, Yafee provides expert guidance on disputing charges, calculating refunds, and escalating complaints to the Competition Bureau. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover prepaid fees. Whether you are cancelling because of budget constraints, lifestyle changes, or service dissatisfaction, Yafee is here to ensure you exercise your full consumer rights under Canadian law.
Take action today. Log into your Tempo account or send a formal cancellation email to Tempo's customer support. Keep copies of every confirmation, and do not hesitate to escalate to your bank if Tempo refuses to stop charging you. Yafee's cancellation specialists are available to review your situation, calculate your pro-rata refund, and ensure that Tempo honors your cancellation request in full.
Contact Tempo customer support at the address provided in your account settings or on their website. If you encounter resistance or do not receive a response within 10 business days, contact your bank to dispute the charges and file a complaint with the Competition Bureau. Yafee stands with Canadian consumers who demand transparency, accountability, and respect for their cancellation rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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