How to cancel Certified Keto Diet and stop recurring charges from your philippine bank account

Understanding Certified Keto Diet and why cancellation matters

Certified Keto Diet is a subscription-based fitness and nutrition platform operated by Science22.com SIA, a Latvia-registered company. The service delivers keto meal planning, recipe libraries, macro tracking tools, and progress monitoring to subscribers across the Philippines. When you sign up, you agree to an auto-renewal model, which means your payment method is charged automatically at the end of each billing cycle unless you actively cancel beforehand.

The service charges in Philippine pesos (PHP), typically between 282 PHP per month to 1,694 PHP per year depending on your chosen plan. Many subscribers find themselves charged repeatedly because the cancellation process is not clearly displayed in the app or on the website. At Yafee, we have documented hundreds of cases where users missed the 72-hour cancellation window before their next billing date and were charged unexpectedly.

How subscription billing operates

When you create a Certified Keto Diet account, you enter into an auto-renewal agreement. Your selected payment method-credit card, debit card, GCash, or Maya-is charged on your renewal date. If you do not submit a cancellation request at least 72 hours before that date, the system processes your next billing cycle automatically.

The charges convert from USD to PHP at prevailing exchange rates, which means the amount you see on your bank statement may vary slightly from what you expected. This conversion delay and the lack of clear cancellation signposting create friction that catches many Philippine users off guard. Yafee recommends you check your billing date immediately if you are unsure when your next charge occurs.

What the platform includes

The premium plan gives you access to over 5,000 keto recipes, an unlimited food tracker, a macro calculator, a keto counter, and integration with fitness tracking devices. The marketing emphasizes the recipe library and health benefits, but the auto-renewal and cancellation requirements are buried in the terms of service. Understanding exactly what you are paying for helps you decide whether the service justifies the cost.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your rights as a subscriber and establishes clear standards for how companies like Certified Keto Diet must treat you.

What republic act no. 7394 says about auto-renewal subscriptions

Under the Consumer Act of the Philippines, companies must clearly disclose the terms of auto-renewal at the point of sale. This includes the frequency of charges, the exact amount you will be billed, and the method to cancel. If Certified Keto Diet has charged you without explicit, informed consent to auto-renewal, or if the cancellation process is deliberately hidden or unclear, the company is in violation of your consumer rights.

The law also requires that companies provide accurate information about their products and services. If the landing page or advertisement emphasizes features without equally prominent disclosure of auto-renewal terms, that constitutes deceptive marketing. Yafee advises you to screenshot the terms and conditions page as it appears today, because companies sometimes revise these pages after complaints are filed.

Your legal position on disputed charges

If you submitted a cancellation request and were still charged, or if you were never clearly informed about auto-renewal, you have the legal right to dispute that charge. You can contact your bank or payment provider and request a chargeback. The Bangko Sentral ng Pilipinas (BSP), the central bank of the Philippines, enforces consumer banking protections, and your bank can reverse charges deemed unauthorized or improper on your behalf.

If Certified Keto Diet refuses to refund you after cancellation, you may file a formal complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if the company also operates a telecommunications component. Yafee recommends documenting every communication-screenshots, email confirmations, timestamps-because these serve as evidence in any dispute.

Why you should cancel Certified Keto Diet

Several reasons prompt subscribers to cancel, and your situation may fall into one or more of these categories.

Common reasons for cancellation

• You signed up for a free trial and forgot to cancel before auto-renewal began.
• You achieved your fitness goals and no longer need personalized meal planning.
• The recipe library lacks variety or does not match your dietary preferences.
• The macro tracking features are less intuitive than competing apps.
• The monthly cost (282 PHP or more) does not justify the benefit you receive.
• You want to try a different fitness or nutrition platform.
• Unexpected charges appeared on your bank statement without clear communication from the company.

Whatever your reason, Yafee empowers you with the legal framework and step-by-step procedure to cancel without unnecessary back-and-forth.

Pricing breakdown and annual cost

Understanding what you currently pay helps you assess whether cancellation is the right decision.

If you are on the annual plan and cancel within 30 days of purchase, some services offer pro-rata refunds. However, Certified Keto Diet's refund policy is not publicly transparent, which is why Yafee recommends you contact their support team directly as part of your cancellation process.

How to cancel Certified Keto Diet in the philippines

Cancellation procedures vary depending on where you subscribed. Follow the step-by-step instructions for your specific platform.

Step 1: locate your billing information and cancellation deadline

Before you begin cancellation, you must know when your next billing date arrives. Log in to your Certified Keto Diet account and navigate to account settings or subscription management. Look for a section labeled "Billing," "Subscription," or "Account." Write down the exact date your next charge is scheduled. Remember that you must cancel at least 72 hours before that date to avoid being charged again.

If you cannot find this information in the app or website, contact Certified Keto Diet support immediately at their primary address in Riga, Latvia, or through the contact form on their site. Yafee advises you to request written confirmation of your next billing date by email, as this creates a documented record.

Step 2: cancel through the web-based account portal

1. Log in to your Certified Keto Diet account on their website using your email and password.
2. Click on your profile icon or account menu in the top-right corner.
3. Select "Settings" or "Account Settings."
4. Look for a "Subscription," "Billing," or "Plans" section.
5. Click "Cancel Subscription" or "Manage Subscription."
6. Follow the on-screen prompts. The system may ask why you are canceling-you can select a reason or leave feedback, but this is optional.
7. Confirm your cancellation. The platform should display a confirmation message and send a confirmation email to your registered address.
8. Save or screenshot this confirmation for your records.

This method is the most direct and leaves you with immediate proof of cancellation. Yafee recommends using this approach first because it removes any ambiguity about whether your request was received.

Step 3: cancel through the apple app store (if subscribed via iPhone or iPad)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the bottom-right corner.
3. Select "Subscriptions."
4. Find "Certified Keto Diet" in the list of active subscriptions.
5. Tap on the app name.
6. Tap "Cancel Subscription" or "Edit Subscription."
7. Follow the on-screen prompts to confirm cancellation. Apple will ask for a reason and may offer a retention offer (discount or free trial extension)-decline this if you want to cancel.
8. Apple will send a confirmation email to your registered Apple ID address.

Apple processes cancellations immediately, and your subscription remains active until the current billing cycle ends. No further charges occur after that date. Screenshot the confirmation screen as backup documentation.

Step 4: cancel through google play (if subscribed via android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "Certified Keto Diet" in your list of active subscriptions.
5. Tap the app name.
6. Tap "Cancel subscription."
7. Select a reason for cancellation if prompted, then confirm. Google may display a retention offer-you can ignore this.
8. Google sends a confirmation email to your registered Google account address.

Google Play processes cancellations within 24 hours. Your access continues until the current billing period ends, after which no further charges appear on your Philippine bank account or GCash balance.

Step 5: email cancellation as a backup method

If you cannot locate the cancellation button or encounter technical difficulties, contact Certified Keto Diet directly by email. The company's primary contact address is in Riga, Latvia. Send an email to their support team with the following details:

• Your full name
• Your registered email address on the account
• Your subscription plan type (monthly or annual)
• Your next billing date
• A clear statement: "I request cancellation of my Certified Keto Diet subscription effective immediately."
• A request for written confirmation of cancellation

Send this email at least 72 hours before your next billing date. Yafee recommends using a read receipt or certified email method if available, so you have proof that your cancellation request was received. Keep a copy of this email for your records.

What happens after you cancel

Understanding the post-cancellation timeline prevents confusion and helps you catch any billing errors.

Immediate effects of cancellation

Once you submit a cancellation request through any method-web portal, App Store, Google Play, or email-the company stops future billing immediately. Your access to premium features continues until the end of your current billing cycle. For example, if your next charge was scheduled for 15 February and you cancel on 10 February, you retain full access through 15 February, then the account downgrades to a free or limited version (if the company offers one).

You will receive a confirmation email from Certified Keto Diet or your app store platform within 24 to 48 hours. Yafee advises you to verify this email contains your cancellation date and confirmation number, as this becomes crucial if disputes arise later.

Monitoring for unexpected charges

After cancellation, monitor your bank statement or GCash account for 30 days. Log in to your bank's online portal or app and check for any charges from Certified Keto Diet or Science22.com SIA. Most banks in the Philippines, including BDO, BPI, Metrobank, and Maybank, allow you to view transactions in real-time.

If a charge appears after your cancellation date, contact your bank immediately to dispute it. Yafee recommends saving screenshots of your cancellation confirmation and your bank statement showing the unwanted charge, as these are the evidence your bank needs to process a refund.

Requesting a refund after cancellation

Your eligibility for a refund depends on when you cancel and the company's refund policy, which is not transparently published.

Refund eligibility and timelines

If you cancel within 14 to 30 days of your initial purchase (often called a "cooling-off period" in e-commerce law), you may be entitled to a full refund under the Consumer Act of the Philippines. This period exists to protect consumers who change their mind shortly after subscribing. However, if you cancel after 30 days, refunds are typically not available unless you can demonstrate that the service was fraudulently marketed or failed to deliver promised features.

If you were charged after submitting a cancellation request, that charge is unauthorized and you have a strong legal basis for requesting a refund. Contact the company's support team and cite your cancellation confirmation. Provide your bank statement showing the date of the unwanted charge. Yafee recommends requesting a refund in writing (email) rather than through live chat, because written communication creates a documented trail.

How to request a refund from Certified Keto Diet

1. Send an email to Certified Keto Diet support with the subject line "Refund Request: [Your Account Email]."
2. Include your full name, account email, subscription plan, and the date you submitted your cancellation request.
3. Attach a screenshot of your cancellation confirmation and your bank statement showing the charge you want refunded.
4. Clearly state why you are requesting the refund-for example, "I cancelled on 10 February but was charged 282 PHP on 15 February."
5. Request a response within 7 business days.
6. If the company does not respond or refuses, proceed to dispute the charge with your bank (see next section).

Most reputable companies process refunds within 5 to 10 business days once approved. The money returns to your original payment method (credit card, debit card, GCash, or Maya).

Disputing the charge with your philippine bank

If Certified Keto Diet refuses to refund you or does not respond within 10 days, contact your bank or payment provider directly. The Bangko Sentral ng Pilipinas oversees consumer banking protections, and every Philippine bank is required to process chargeback requests.

Log in to your bank's online portal or call their customer service number. Request a chargeback or charge reversal for the unauthorized or disputed transaction. Provide your cancellation confirmation and bank statement as supporting documents. Your bank typically investigates within 30 to 60 days and either reverses the charge or explains why they cannot. Yafee has documented numerous successful chargebacks for unauthorized subscription renewals, so do not hesitate to pursue this avenue if the company does not cooperate.

Common mistakes to avoid during cancellation

You are not alone if you have missed a cancellation deadline or encountered friction-thousands of Philippines-based subscribers face the same obstacles, and Yafee has helped navigate every scenario.

Mistake 1: missing the 72-hour cancellation window

The most common error is submitting your cancellation request fewer than 72 hours before your billing date. The company's system may not process your request in time, and you are charged automatically. To prevent this, set a phone reminder for 5 days before your billing date. Open your Certified Keto Diet account and check your next charge date immediately after signup. Many users do not discover the billing date until after the first unexpected charge.

Mistake 2: canceling through the app instead of the web portal

Canceling through the in-app menu sometimes creates delays because app notifications may not reach you in time. Yafee recommends always canceling through the web-based account portal or the official app store (Apple App Store or Google Play), as these methods are faster and more transparent.

Mistake 3: not saving cancellation confirmations

If you do not screenshot your cancellation confirmation or save the confirmation email, you have no proof if a dispute arises. The company may claim it never received your request, and your bank cannot process a chargeback without evidence. Save every confirmation message to a folder on your phone or computer the moment you receive it.

Mistake 4: assuming cancellation is complete without verification

Do not assume that clicking "Cancel" means you are cancelled. Check your email within 24 hours for a confirmation message. If you do not receive one, contact support immediately. Log back into your account 48 hours after cancellation to verify the subscription status shows "Cancelled" or "Inactive."

After cancellation: what you should do next

Completing the cancellation is only half the battle; the next steps protect you from future unwanted charges and help you make informed choices about fitness platforms.

Review alternative fitness and nutrition platforms

Before signing up for another subscription service, research the cancellation policy upfront. Ask yourself: Is the cancellation method clearly visible in the app? Can you cancel within the first 30 days? Does the company offer pro-rata refunds? Yafee recommends comparing at least three platforms side-by-side, reading independent reviews from Philippines-based users, and testing free trials before committing to a paid plan.

Check your bank account for recurring charges

Set a calendar reminder to check your bank account every two weeks for the next three months. Look for any charges from Certified Keto Diet, Science22.com SIA, or similar vendors. If you spot an unauthorized charge, contact your bank immediately. The sooner you report it, the easier it is for your bank to reverse the transaction and protect your account from future fraudulent activity.

File a complaint with the department of trade and industry if necessary

If Certified Keto Diet charged you repeatedly after cancellation or refused to honor your cancellation request, you may file a formal complaint with the Department of Trade and Industry (DTI). The DTI investigates consumer protection violations and can compel companies to issue refunds. Visit the DTI website (dti.gov.ph), download the complaint form, and submit it with copies of your cancellation confirmation and bank statements. This action also creates a regulatory record that protects other Philippine consumers.

Comparison: Certified Keto Diet vs. other fitness platforms

Before canceling, consider whether a competing platform might better serve your fitness goals and budget.

Each platform has different strengths. If you valued Certified Keto Diet's recipe library but not the macro tracking, Carb Manager may be a better fit. If you were primarily interested in tracking macros and not recipes, MyFitnessPal offers a larger food database. Yafee recommends testing free trials of competing apps before committing to another paid subscription.

Contact information and billing address

If you need to contact Certified Keto Diet directly for cancellation support, refund requests, or billing inquiries, use the details below.

Certified Keto Diet support contact

The company is operated by Science22.com SIA, a Latvia-registered entity. Their primary support hub and registered address are located in Riga, Latvia. You can contact them through the following channels:

• Website support form: Visit the Certified Keto Diet website and look for "Contact Us" or "Help" in the footer menu. Submit your inquiry through the online form, and their support team typically responds within 2 to 5 business days.
• Email support: If you find a support email address on their website, send your cancellation request or refund inquiry directly. Include your account email, full name, and cancellation confirmation number if you have one.
• In-app support: Many fitness apps include a help or support button within the application. Tap this to access live chat or email support directly from your Certified Keto Diet account.
• App Store support: If you subscribed through Apple App Store or Google Play, you can also request a refund through the respective platform's customer service, which may be faster than contacting Certified Keto Diet directly.

Always keep copies of any communication with the company, including timestamps, email addresses, and response times. This documentation is invaluable if you need to escalate your case to your bank or the DTI.

Key takeaways and your next steps

Canceling Certified Keto Diet is straightforward when you follow a clear procedure and understand your consumer rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) protects you from deceptive auto-renewal practices and gives you the legal standing to dispute unauthorized charges through your bank or the DTI.

Here is what you must do immediately:

1. Log into your Certified Keto Diet account and identify your next billing date.
2. Submit a cancellation request at least 72 hours before that date using the web portal, Apple App Store, or Google Play.
3. Save your cancellation confirmation email and screenshot for your records.
4. Monitor your bank account for 30 days to ensure no further charges appear.
5. If you are charged after cancellation, dispute the charge with your bank immediately.
6. If the company refuses to refund you, file a formal complaint with the Department of Trade and Industry.

Yafee has helped thousands of consumers across the Philippines navigate subscription cancellations and recover unauthorized charges. Whether you are canceling because you no longer need the service, found a cheaper alternative, or were surprised by unexpected billing, Yafee empowers you with the legal framework and practical steps to resolve the matter quickly and protect your account. The process takes less than 10 minutes, and your financial security is worth the effort. Cancel today, and reclaim control of your subscription billing.