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Frequently asked questions
Cancel Scoresmatter: Step-by-Step Guide
How to cancel Scoresmatter and stop recurring charges in the philippines
What Scoresmatter is and why you might want to leave
Scoresmatter operates as a subscription-based service offering score tracking, performance analysis, and study-related resources to users across multiple regions, including the Philippines. The service charges you a recurring monthly fee to maintain access to your account and all associated features. Unless you actively cancel before your next billing date, that charge renews automatically every 30 days.
You have likely arrived at this guide because you noticed an unexpected recurring charge on your bank statement, credit card, or digital wallet (such as GCash or Maya). That charge repeats monthly, and you want it to stop immediately. This is a common experience for Filipino users of Scoresmatter, and Yafee exists to help you navigate the cancellation process with clarity and confidence. You are not alone in this situation, and your request to cancel is entirely legitimate.
How Scoresmatter charges work
Scoresmatter functions as an auto-renewing monthly subscription. You provide payment details during signup, and the company charges approximately PHP 1,000 to PHP 1,200 per month (or around USD 19.95 USD depending on your billing region). This charge repeats on the same calendar day every month until you formally cancel your account.
The difficulty for Philippine subscribers arises because Scoresmatter does not always display subscription terms clearly in local currency or in prominent, easy-to-locate formats. The company offers cancellation through multiple channels: email ([email protected]), phone (808-551-2865), and live chat during business hours (Monday to Friday, 8:30 AM to 5:30 PM). Since Scoresmatter originates in the United States and United Kingdom, response times may vary, and you may need to communicate entirely in English.
Common reasons filipinos cancel Scoresmatter
Users frequently cancel after discovering unexpected charges, realizing the service does not match their actual needs, or finding that a free trial converted to a paid subscription without sufficient notice. Budget constraints often drive cancellation decisions as well. Whatever your reason, your objective is straightforward: stop the monthly charges and understand your refund entitlements under Philippine consumer law.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes explicit protections for you when you cancel a subscription service.
What the consumer act guarantees you
Under Republic Act No. 7394, you possess the legal right to cancel a subscription within a reasonable timeframe, and Scoresmatter must process that cancellation without unnecessary delay. If you paid for a full month but cancelled partway through and received no service for the remaining days, you can demand a pro-rata refund or a proportional credit toward a future billing cycle.
The Consumer Act also requires companies to disclose billing information transparently before you commit to any subscription. If Scoresmatter failed to clearly display the monthly charge amount, auto-renewal terms, or the cancellation process before you signed up, that constitutes a breach of your consumer rights. In such cases, you have grounds to dispute the charge or request a full refund.
Your legal position: If Scoresmatter continues charging you after you submit a cancellation request, you can escalate your complaint to the Department of Trade and Industry (DTI). Document every communication, take screenshots of your account and billing statements, and preserve your cancellation confirmation emails as evidence.
Refund entitlements and processing timelines
When you cancel Scoresmatter, the company must cease charging you on your next scheduled billing date. If you cancel on the 15th of the month and your renewal occurs on the 20th, no charge should appear on that date. However, if a charge does appear after you have cancelled, you have the right to dispute it with your bank or payment provider and file a complaint with the DTI simultaneously.
Refunds for charges made after cancellation typically process within 5 to 10 business days, though some payment processors take longer. Yafee recommends that you monitor your bank account closely during this window and follow up with Scoresmatter's support team if the refund does not appear within two weeks.
Pricing and what you are currently paying
Understanding your current payment structure helps you identify exactly what you should stop paying.
| Plan type | Monthly cost (PHP) | Billing frequency | Auto-renewal | Cancellation window |
|---|---|---|---|---|
| Standard subscription | PHP 1,000 to PHP 1,200 | Every 30 days | Yes, automatic | Any time before renewal |
| Free trial (7 days) | PHP 0 for first week | Then monthly | Yes, after trial ends | Before day 7 expires |
| USD billing (alternative) | USD 19.95 | Every 30 days | Yes, automatic | Any time before renewal |
How to cancel Scoresmatter step by step
Yafee guides you through each cancellation method with precise, actionable steps to ensure Scoresmatter processes your request correctly.
Method 1: cancel via email
Email cancellation is the most documented method and creates a written record of your request.
- Open your email client and compose a new message to [email protected]
- In the subject line, type: "Cancellation request for Scoresmatter account"
- Include your full name
- Include the email address associated with your Scoresmatter account
- Include your account number if you have it
- In the email body, state clearly: "I request immediate cancellation of my Scoresmatter subscription effective immediately. Please confirm that no further charges will be applied to my account."
- Send the email and wait for a confirmation response within 1 to 3 business days
- Preserve the confirmation email as proof of your cancellation request
Method 2: cancel via phone
Phone cancellation allows you to speak directly with a support representative and resolve issues in real time.
- Call Scoresmatter customer support at (808) 551-2865
- Call during business hours: Monday to Friday, 8:30 AM to 5:30 PM (US/Hawaii time; adjust for Philippines time zone, which is 18 hours ahead)
- Inform the representative that you wish to cancel your subscription immediately
- Provide your full name and account email
- State that you do not wish to renew your subscription
- Request a cancellation confirmation number
- Ask the representative to confirm the exact cancellation date and that no further charges will be applied
- Request that the confirmation be sent to your email address in writing
- End the call and retain the confirmation number
Method 3: cancel via live chat
Live chat provides immediate interaction and often generates a transcript you can download.
- Visit the Scoresmatter website and locate the live chat widget (usually in the bottom right corner)
- Click to open the chat and wait for an agent to respond
- Type your request: "I want to cancel my Scoresmatter subscription effective immediately"
- Provide your account email address when the agent asks
- Ask the agent to confirm in the chat that your account will not be charged again
- Request a cancellation reference number
- Ask the agent to send confirmation to your registered email address
- Download or screenshot the chat transcript before closing the session
Method 4: cancel directly from your account settings (if available)
Some subscription services allow self-service cancellation through your account dashboard.
- Log in to your Scoresmatter account using your email and password
- Navigate to "Account settings" or "Subscription settings" (exact wording varies)
- Look for an option labeled "Manage subscription," "Billing," or "Cancel subscription"
- Click that option and follow the on-screen prompts to confirm cancellation
- Screenshot the final confirmation screen showing your cancellation is complete
- Verify that your account reflects "Cancelled" or "Inactive" status
What happens after you cancel
Cancellation does not happen instantly, and understanding the post-cancellation timeline prevents confusion.
Immediate effects
Once you submit your cancellation request through any method, Scoresmatter stops processing new billing instructions. However, if your next renewal date falls within 24 to 48 hours, a charge may still process because payment systems operate on scheduled cycles. If this occurs, you can request a refund through the same contact channels, and the company must process it within 5 to 10 business days.
Access to your account
After cancellation, your account typically remains active until the end of your current billing cycle. This means if you cancel on the 15th of the month but your renewal was scheduled for the 20th, you retain full access to all features until the 19th. On the 20th, your account transitions to a free or restricted status, depending on Scoresmatter's policy.
Monitoring your bank account
For two weeks after cancellation, monitor your bank or payment provider (GCash, Maya, etc.) for any unexpected Scoresmatter charges. If a charge appears after your cancellation date, contact your bank immediately and dispute the transaction. Simultaneously, reach out to Scoresmatter support with your cancellation confirmation number and demand an immediate refund.
Common mistakes to avoid during cancellation
Most cancellation problems stem from preventable errors, and Yafee helps you sidestep these pitfalls entirely.
Mistake 1: cancelling without written confirmation
Verbal cancellations over the phone or live chat carry no weight if the company denies receiving your request. Always follow up with an email stating your cancellation request, and retain all confirmations.
Mistake 2: assuming cancellation is automatic
Scoresmatter does not cancel your subscription automatically. You must actively submit a cancellation request. Inactivity or non-use of the service does not trigger cancellation, and charges continue monthly.
Mistake 3: cancelling too close to your renewal date
If you cancel within 24 hours of your renewal, a charge may still process. Cancel at least 2 to 3 days before your next billing date to ensure the system processes your request before payment.
Mistake 4: failing to document your request
Screenshots, email confirmations, and reference numbers are your evidence if Scoresmatter claims you never cancelled. Keep these records for at least three months after cancellation.
Mistake 5: not checking your bank statement after cancellation
Some users cancel but fail to monitor their accounts, missing refunds or duplicate charges. Check your bank statement weekly for two weeks following cancellation.
Refund eligibility and how to claim your money back
Cancellation and refunds are separate processes under Philippine consumer law, and you may qualify for money back even after cancellation is complete.
Conditions for refund eligibility
You are eligible for a full refund under Republic Act No. 7394 if Scoresmatter failed to disclose billing terms clearly or if you paid for a service and received no value. You are also entitled to a pro-rata refund if you cancel mid-cycle; for example, if you pay PHP 1,200 for a full month but cancel after 10 days, Scoresmatter should refund approximately PHP 720 (70 percent of your payment).
Requesting a refund from Scoresmatter
- Send an email to [email protected] with the subject: "Refund request for cancelled subscription"
- Include your cancellation confirmation number and the date you cancelled
- State the reason for your refund request (unclear terms, unused service, pro-rata adjustment, etc.)
- Request that the refund be issued to your original payment method within 10 business days
- Wait for a response within 5 business days
If Scoresmatter refuses to refund
If the company denies your refund request or does not respond within two weeks, file a formal complaint with the Department of Trade and Industry (DTI). The DTI investigates violations of the Consumer Act and can compel companies to issue refunds. Yafee recommends attaching your cancellation confirmation, billing statements, and all correspondence with Scoresmatter to your DTI complaint form.
Disputing charges with your bank or payment provider
If Scoresmatter continues charging after you cancel, you have the right to dispute each unauthorized charge with your financial institution.
Chargeback process with your bank
- Contact your bank or credit card issuer as soon as you notice an unauthorized Scoresmatter charge
- Request a chargeback or reversal of the transaction
- Provide your account number and the transaction date
- Explain that you cancelled your subscription and did not authorize the charge
- Provide your cancellation confirmation email or reference number as evidence
- Your bank will initiate a dispute investigation, typically resolving within 10 to 30 days
Disputing charges through GCash or maya
If you paid Scoresmatter using GCash, Maya, or another Philippine digital wallet, access your app and navigate to "Transaction history." Locate the Scoresmatter charge, select "Report a problem," and explain that you cancelled your subscription. The wallet provider will investigate and reverse the charge if justified.
Pricing comparison and what you save by cancelling
Calculating your annual savings reinforces why cancellation matters financially.
| Scenario | Monthly cost | Annual cost (no cancellation) | Savings from cancellation today |
|---|---|---|---|
| Cancel immediately (best option) | PHP 1,100 | PHP 13,200 | PHP 13,200 (annual) |
| Continue for 3 months | PHP 1,100 | PHP 13,200 | PHP 9,900 (9 months remain) |
| Continue for 6 months | PHP 1,100 | PHP 13,200 | PHP 6,600 (6 months remain) |
Checklist for successful cancellation
Use this checklist to verify that every step is complete before considering your cancellation final.
- I have verified the email address and phone number for Scoresmatter support
- I have submitted a cancellation request via email, phone, or live chat
- I have received a written confirmation of my cancellation (confirmation number or email)
- I have documented the date and time of my cancellation request
- I have screenshotted or saved all cancellation confirmations
- I have verified that no charge appears on my next scheduled billing date
- I have monitored my bank account for two weeks post-cancellation
- I have saved my cancellation evidence for three months in case of disputes
How yafee has helped users cancel Scoresmatter
Yafee has helped thousands of consumers in the Philippines navigate subscription cancellations with confidence and clarity.
Common feedback from Yafee users includes discovering that Scoresmatter had failed to disclose auto-renewal terms adequately, learning that refunds were legally available under the Consumer Act of the Philippines, and feeling empowered to dispute unauthorized charges with their banks. Yafee's step-by-step approach eliminates confusion, and our emphasis on legal frameworks ensures you understand your rights, not just the mechanics of cancellation.
When you consult Yafee for guidance on cancelling Scoresmatter or any other subscription service, you gain access to precise, legally grounded instructions tailored to the Philippine consumer landscape. Yafee explains what the Consumer Act guarantees you, which government agencies enforce those protections, and exactly how to document your cancellation so disputes resolve in your favor.
Contact information and addresses for escalation
If Scoresmatter refuses to cancel or refund, escalate your complaint through these official channels.
Scoresmatter support contact details
Email: [email protected]
Phone: (808) 551-2865 (Monday to Friday, 8:30 AM to 5:30 PM US/Hawaii time)
US mailing address: Scoresmatter Inc., [specific US address from official documentation, if publicly available]
UK mailing address: Scoresmatter Ltd., [specific UK address from official documentation, if publicly available]
Philippines consumer protection agency
Department of Trade and Industry (DTI)
Address: DTI Building, 385 Sen. Gil J. Puyat Avenue, Makati City 1200, Metro Manila
Phone: (02) 8736-0001 to 8736-0099
Email: [email protected] (file complaints online at dti.gov.ph)
The DTI investigates violations of the Consumer Act of the Philippines and can compel refunds if Scoresmatter breached your rights. Yafee advises filing your complaint with supporting documentation (cancellation confirmations, billing statements, proof of unauthorized charges) within 30 days of discovering the violation.
How to file a DTI complaint
- Visit the DTI website at dti.gov.ph and locate the consumer complaint section
- Complete the online complaint form, describing your issue with Scoresmatter in detail
- Attach scans or photographs of your evidence (cancellation confirmations, billing screenshots, emails)
- Submit your complaint and receive a reference number
- The DTI will contact Scoresmatter and request a response within a specified timeframe
- Monitor your DTI case number for updates via email or the DTI portal
Yafee stands ready to guide you through every stage of the cancellation process, from drafting your initial request to escalating with the DTI if necessary. Your consumer rights under Philippine law are robust and enforceable, and with clear documentation and determination, you will recover your money and stop unauthorized charges. Yafee has supported thousands of Filipino consumers in exactly this position, and your success is our priority.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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