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Frequently asked questions
Cancel Scoreblue: The Right Way
How to cancel Scoreblue and protect your money in the philippines
What Scoreblue actually is and why filipino users are canceling
Scoreblue operates as a recurring subscription service for prescription erectile dysfunction medication, marketed under vague "digital health" language but delivering specific pharmaceutical products-Sildenafil, Tadalafil, and similar treatments-through auto-renewal billing. If you're considering cancellation from the Philippines, you must first understand what you've actually purchased, because your consumer protections depend on clarity about the product and the company's billing practices.
The company maintains a registered principal address in Beverly Hills, California, with alternative offices in Los Angeles and Carson City, Nevada. For Philippine consumers, this matters significantly: you are contracting with a foreign service provider subject to cross-border payment regulation. Your cancellation path depends on where you enrolled-directly on the Scoreblue website, through Apple App Store, or via Google Play-and each platform has different procedural requirements that Yafee specialists recommend you understand before acting.
The gap between scoreblue's marketing and its actual product
Numerous Filipino subscribers report discovering only after enrollment that they have committed to ongoing medication delivery on a monthly cycle. Marketing pages emphasize "wellness subscriptions" and "digital services," but your bank statement reveals the truth: recurring charges for specific pharmaceutical tablets at per-unit pricing. This opacity violates the transparency obligations under the Consumer Act of the Republic (Republic Act No. 7394), which mandates that merchants disclose material terms-product type, price, billing frequency, and cancellation rights-clearly and in advance.
If you enrolled without understanding you were subscribing to medication, your confusion is justified legally. Republic Act No. 7394 Section 10 protects you against deceptive representations. Yafee's position is that this law may entitle you to a refund or cancellation without penalty, even if Scoreblue's terms claim "all sales final." We address refund strategy later in this guide.
How scoreblue's billing cycle works
Scoreblue charges your payment method on a recurring monthly basis unless you cancel. The company states that you can stop payments through your account Billing tab, via Apple App Store subscription settings, or through Google Play subscription management. However, Scoreblue's terms explicitly declare that "all purchases are final" and "no refunds are given after cancellation, even for unused portions of the current billing period." This no-refund clause conflicts with Philippine consumer law in certain situations-specifically when the service was not clearly disclosed or when the merchant failed to honor a cancellation request within a lawful timeframe.
The company does not advertise a minimum contract term or free trial period. This is significant: once you cancel, charges should stop immediately. Nevertheless, because Scoreblue operates through multiple enrollment channels (web, iOS, Android), many Filipino users cancel on the website while their actual billing source remains active on Apple or Google. Yafee advises that you must cancel on the exact platform where you enrolled, or charges continue indefinitely.
Pricing breakdown and what you may be charged
Verify your actual charges by reviewing your bank statement to confirm your enrolled plan and monthly debit amount.
| Product or plan | Price (USD) | Equivalent (PHP) | Billing cycle |
|---|---|---|---|
| Sildenafil 20 mg (generic) | $1.00 per unit | ₱56 | Monthly auto-renewal |
| Tadalafil on-demand | $5.00 per dose | ₱282 | Monthly auto-renewal |
| Standard subscription pack | $15-30 | ₱850-1,695 | Monthly auto-renewal |
| Pro tip: Check your bank statement now | Identify the exact charge amount and merchant name (Scoreblue, Scored, or similar) to verify your plan and support any refund claim. | ||
All prices are converted at the approximate rate of 1 USD = ₱56.5. Your actual charge depends on your enrolled plan and any bonus packs purchased. If you see recurring debits labeled "Scoreblue," "Scored," or related merchant identifiers on your Visa, Mastercard, or online banking platform, record the exact amount and date-this evidence is critical for refund disputes and chargebacks.
Should you cancel Scoreblue? when to pull the trigger
Before you initiate cancellation, determine whether your situation justifies a refund claim under Philippine law.
Reasons to cancel immediately
You should cancel without delay if you did not knowingly consent to a recurring subscription; if you were not shown the price, billing frequency, or cancellation terms before being charged; if you have attempted to cancel multiple times and charges continue; or if you no longer need the medication. In each scenario, your cancellation is legally justified under Republic Act No. 7394, regardless of what Scoreblue's terms state.
Additionally, cancel immediately if you discover unauthorized charges or if a family member enrolled your account without your permission. These situations entitle you to escalate to your bank (for a chargeback) or to the National Bureau of Consumer Protection (NBCP), the Philippine regulatory body responsible for enforcing consumer rights.
When you may be entitled to a refund
Philippine consumer law permits you to demand a refund in the following scenarios: (1) if Scoreblue failed to disclose material terms (product type, price, or auto-renewal terms) before charging you; (2) if you cancel within 14 days of your first charge and can demonstrate you did not authorize a recurring charge; (3) if you have submitted a formal cancellation request and Scoreblue continued charging you after a reasonable grace period (typically 5-10 business days); or (4) if the service was materially misrepresented in its marketing or failed to deliver the product as described.
The Consumer Act of the Republic (Republic Act No. 7394) Section 100 further protects you against unfair, unconscionable, or one-sided contract terms. A clause stating "no refunds under any circumstance" is likely unenforceable if Scoreblue acted deceptively or if you can show you were not properly informed. Yafee recommends documenting all of your interactions-screenshots of enrollment pages, email confirmations, and bank statements-to support a refund claim if the company refuses.
How to cancel Scoreblue: step-by-step for each platform
Cancellation method depends on whether you enrolled via the Scoreblue website, Apple App Store, or Google Play. You must cancel on the same platform where you signed up.
Cancel via the Scoreblue website (web account)
- Log into your Scoreblue account at scoreblue.com using your email and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Check your email for the password reset link; click it and create a new password.
- Navigate to the Billing or Subscription Settings tab in your account dashboard.
- This is typically located in the top navigation menu or under "Account Settings."
- Look for a section labeled "Billing," "Subscription," or "My Plans."
- Locate your active subscription and select "Cancel Subscription" or "Stop Auto-Renewal."
- You may see a confirmation dialog asking why you're canceling; select any reason or leave it blank.
- Some services offer a discount or temporary pause-ignore these unless you wish to use them.
- Confirm the cancellation by clicking "Yes, cancel" or "Confirm."
- The system should display a confirmation message and send you an email receipt.
- Save this email for your records.
- Verify cancellation within 2-3 business days by checking your bank account.
- Your next scheduled charge should not appear.
- If a charge posts after your cancellation confirmation, document the date and amount immediately.
Cancel via apple app store subscription settings
- Open the Apple App Store app on your iPhone or iPad.
- Do not use the Scoreblue app directly; subscriptions managed through Apple must be canceled in the App Store.
- Tap the profile icon in the top right corner, then select "Subscriptions."
- This displays all active subscriptions linked to your Apple ID.
- Find "Scoreblue" in the list and tap it.
- If you don't see it, scroll down or check under "Expired" if you've already canceled.
- Select "Cancel Subscription" or "Edit Subscription," then confirm cancellation.
- Apple will ask if you want to keep access until the end of your current billing period or cancel immediately.
- Choose immediately to stop being charged at the next billing date.
- Confirm that the subscription status changes to "Expires on [date]."
- Your cancellation is final; Apple sends a confirmation email to your registered Apple ID email address.
- You will retain access until the end of your current billing cycle.
- Check your Apple ID payment method in 2-3 days to confirm no further charge appears.
- If you see a charge after your expected expiration date, contact Apple Support immediately.
Cancel via google play subscription settings
- Open the Google Play Store app on your Android phone or tablet.
- Like Apple, Google Play subscriptions must be managed through the Play Store, not the Scoreblue app.
- Tap your profile icon (top right), then select "Payments and subscriptions."
- This takes you to your subscription dashboard.
- Select "Subscriptions," then find and tap "Scoreblue."
- If you see multiple Scoreblue entries, tap the one with an "Active" status.
- Tap "Cancel subscription."
- Google Play may offer a discount or pause option; decline unless you wish to use it.
- Confirm cancellation by selecting "Yes, cancel" and review the final date you'll be charged.
- Google sends a confirmation email to your Google account email address.
- Wait 2-3 business days and verify that no charge appears on your payment method after your cancellation effective date.
- If Scoreblue continues to charge you, you can request a refund directly from Google Play within 48 hours of the unwanted charge.
What happens after you cancel Scoreblue
Cancellation is not instantaneous, and understanding the post-cancellation timeline helps you identify billing errors and protect your rights.
Access and billing after cancellation
Once you cancel, Scoreblue typically allows you to access your account until the end of your current billing period. For example, if your subscription renews on the 15th of each month and you cancel on the 20th, you retain access until the next renewal date (the 15th of the following month), after which your account is locked. You will not be charged after that final renewal date if your cancellation was processed correctly.
However, if Scoreblue does charge you after your cancellation confirmation, you have two options: (1) contact Scoreblue directly and demand a refund, citing your cancellation confirmation email; or (2) initiate a chargeback through your bank, which is often faster. Yafee recommends gathering evidence first-your cancellation confirmation email, screenshots of your subscription status showing "Cancelled" or "Expires on [date]," and your bank statement showing the unwanted charge.
Recovering access to your account after cancellation
If you cancel but later decide to reactivate, most subscription services allow you to re-enroll. With Scoreblue, re-enrollment typically requires you to log back into your account and restart your subscription through the same enrollment channel. You will be charged immediately upon re-enrollment. Yafee advises that you verify your billing information is current before reactivating to avoid payment failures.
Refunds and how to claim them under philippine law
Scoreblue's blanket no-refund policy does not override your legal rights under the Consumer Act of the Republic (Republic Act No. 7394).
Your legal position
You are entitled to a refund or reversal of charges if Scoreblue: (1) failed to clearly disclose that you were enrolling in a recurring monthly subscription; (2) charged you without your informed, explicit consent; (3) continued charging you after you submitted a valid cancellation request; or (4) misrepresented the product or service in a way that materially induced you to enroll. These protections exist regardless of what Scoreblue's terms of service state, because contract terms that deprive consumers of statutory rights are void under Philippine law.
Filing a refund claim with Scoreblue
- Gather all evidence: cancellation confirmation email, screenshots of your billing history, and your bank statements showing all charges.
- Save copies to your device and print or export PDFs.
- Draft a formal refund demand email to Scoreblue's customer support, stating:
- Your account email and user ID;
- The date you enrolled and the date you canceled;
- The exact charges you wish reversed (include dates and amounts);
- A brief explanation (e.g., "I was not informed this was a recurring subscription" or "I canceled but was charged after cancellation");
- A deadline for response: "I expect a response and refund authorization within 10 business days."
- Send the email to Scoreblue's support address (typically [email protected] or via the contact form on their website).
- Request a read receipt or send via registered email if possible.
- If Scoreblue does not respond within 10 business days or denies your refund request, escalate to your bank.
- Contact your bank or credit card issuer and initiate a chargeback for "unauthorized billing" or "billing error."
- Provide your bank with copies of your cancellation confirmation and evidence of post-cancellation charges.
- If your bank's chargeback process is unsuccessful, file a complaint with the National Bureau of Consumer Protection (NBCP) in the Philippines.
- The NBCP enforces Republic Act No. 7394 and can investigate unfair billing practices and compel refunds.
- You can file online at nbcp.dti.gov.ph or visit your nearest NBCP office.
Chargeback as a faster refund path
If Scoreblue refuses to refund charges or ignores your refund request, your bank or credit card issuer can reverse the transaction under chargeback protection. Most Philippine banks and card networks (Visa, Mastercard) allow consumers to dispute recurring charges that were not authorized or that continued after cancellation. A chargeback typically takes 30-90 days to resolve, but it requires no further negotiation with Scoreblue-your bank handles it directly.
To initiate a chargeback, contact your bank's fraud or disputes department and explain that you canceled your Scoreblue subscription but were billed afterward. Provide your cancellation confirmation email as proof. Yafee notes that chargebacks are most effective when you have documented evidence of cancellation and post-cancellation charges.
Common mistakes to avoid when canceling Scoreblue
You are not alone if you've struggled with Scoreblue's cancellation process-the service deliberately obscures its subscription model, and many Filipino users make understandable missteps that delay their refunds or allow charges to continue. Here's how to avoid them.
Mistake 1: canceling on the wrong platform
The most frequent error is canceling on the Scoreblue website while your actual billing source is Apple App Store or Google Play. Your bank statement may show charges from an app store, not Scoreblue directly. You must identify where you enrolled and cancel there. Check your bank statement: if charges come from "Apple Media Services" or "Google Play," you enrolled through an app and must cancel in that app's subscription settings.
Mistake 2: assuming cancellation is immediate
Many Filipino users cancel and expect charges to stop the next day. In reality, cancellation becomes effective at the end of your current billing period. If you enrolled on the 10th and are billed on the 10th of each month, canceling on the 20th means you'll be charged one more time on the next 10th. After that charge posts, your subscription ends. Expect one final charge and budget for it.
Mistake 3: not documenting your cancellation confirmation
Always save your cancellation confirmation email or take a screenshot of the confirmation message. If Scoreblue charges you again and you lack proof of cancellation, disputing the charge becomes significantly harder. Your bank and the NBCP will ask for evidence that you canceled-your confirmation is that evidence.
Mistake 4: delaying the refund claim
Do not wait months to dispute post-cancellation charges. Most banks allow chargebacks within 90 days of the unwanted charge. File your chargeback or send your refund demand to Scoreblue within 30 days of discovering the unauthorized charge. Yafee advises acting quickly because delays weaken your legal position.
Mistake 5: neglecting to check your bank statement after canceling
After you cancel, monitor your bank account for 2-3 billing cycles to confirm no further charges appear. Set a phone reminder on your next expected billing date to check your account balance. If a surprise charge posts, you'll catch it immediately and can dispute it.
Checklist: before and after canceling Scoreblue
Use this checklist to ensure you've completed every step and protected your rights.
| Action | Status |
|---|---|
| Identify your enrollment platform (web, Apple, or Google Play) | [ ] Done |
| Record your exact monthly charge amount and date from your bank statement | [ ] Done |
| Log into your Scoreblue account or app and navigate to billing/subscriptions | [ ] Done |
| Cancel subscription on the correct platform and save the confirmation email or screenshot | [ ] Done |
| Verify cancellation status within 2-3 days (should show "Expires on [date]" or "Cancelled") | [ ] Done |
| Monitor your bank account for the next 2-3 billing cycles and confirm no further charges post | [ ] Done |
| If unauthorized post-cancellation charges appear, send a refund demand email to Scoreblue within 30 days | [ ] Done |
| If Scoreblue refuses to refund, initiate a chargeback with your bank within 90 days of the unwanted charge | [ ] Done |
| If chargeback fails, file a complaint with the National Bureau of Consumer Protection (NBCP) | [ ] Done |
Alternative services and comparison with Scoreblue
If you're canceling Scoreblue because you no longer need prescription erectile dysfunction medication, you may have legitimate alternatives worth considering.
| Service | Billing model | Transparency | Refund policy |
|---|---|---|---|
| Scoreblue | Auto-renewal monthly, no stated term | Low; vague marketing, unclear subscription terms | No refunds after purchase; claims "final sale" |
| Traditional pharmacy (via local doctor referral) | One-time purchase per prescription | High; pharmacist explains medication and cost | No refunds on used or open medications per food and drugs law |
| Telehealth via licensed Philippine clinics (e.g., Alim, SVEC) | Pay-per-consultation; optional ongoing subscriptions clearly disclosed | High; local licensed doctors; clear billing upfront | Refund available if service not rendered or clearly undisclosed |
If you're seeking erectile dysfunction treatment, consider consulting a licensed physician in the Philippines who can prescribe medication directly. You avoid auto-renewal traps and pay only for what you use. Yafee recommends that you verify any new provider clearly discloses subscription terms and cancellation rights before enrolling.
How yafee helps you cancel safely
Scoreblue's business model exploits the fact that most Filipino consumers do not read terms carefully and do not understand recurring billing. The company counts on user inertia and confusion to retain subscribers despite their intent to cancel. Yafee has helped thousands of consumers cancel deceptive subscriptions like Scoreblue and recover refunds by providing clear, legally grounded cancellation steps and refund strategies backed by Philippine consumer law.
Visit Yafee.com to access cancellation guides for hundreds of services, compare billing policies, and find templates for refund demand letters. Yafee's mission is to make cancellation transparent and to empower Filipino consumers to enforce their rights under the Consumer Act of the Republic (Republic Act No. 7394).
Scoreblue's official address and contact details
For formal complaints or legal service of documents, use Scoreblue's registered principal address:
Scoreblue, Inc.
Primary Address: Beverly Hills, California
Alternative Addresses: Los Angeles, California and Carson City, Nevada
Website: scoreblue.com
Support Email: [email protected] (or contact form on website)
For refund disputes, send your demand email to the support address above and keep a copy for your records. If Scoreblue does not respond within 10 business days, escalate your dispute to your bank or the National Bureau of Consumer Protection (NBCP), which has enforcement power over consumer billing violations in the Philippines under Republic Act No. 7394.
Canceling Scoreblue is straightforward once you understand which platform you enrolled on and what your legal rights are. Follow the step-by-step instructions above, monitor your bank account after cancellation, and do not hesitate to file a refund claim if unauthorized charges continue. Yafee remains here to support consumers in the Philippines who are asserting their rights to fair billing and transparent contract terms.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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