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Cancel Duepoint: Step-by-Step Guide
How to cancel Duepoint and stop monthly charges in the philippines
What Duepoint is and why you might want to cancel
Duepoint is a South Africa-based financial services provider operated by DuePoint Network Consultants (Pty) Ltd, with headquarters in Johannesburg. The platform sells recurring monthly membership plans to users across the Philippines, bundling insurance cover, healthcare benefits, and investment-linked products into single monthly subscriptions. If you signed up for a Duepoint plan, you are likely paying a monthly charge in Philippine pesos via credit card, debit card, or e-wallet. These charges occur automatically unless you actively request cancellation.
The products Duepoint charges you for
Duepoint offers multiple tiered membership plans, each charged monthly in PHP (Philippine pesos). Common plans include Access Wealth at PHP 100 per month, Family Wealth at PHP 10 per month, Medi Guard at PHP 300 per month, Wealth Guard at PHP 20 per month, and Heritage Life with variable monthly pricing based on your risk profile. These products are not simple app subscriptions like Netflix or Spotify. Instead, they function as bundled financial protection policies. Consequently, your account, policy status, and billing are deeply interconnected, which affects how cancellation is processed and whether refunds apply.
Why cancellation at Duepoint remains difficult
Duepoint does not maintain a published, Philippines-specific cancellation process on its public website or terms of service. You will not find a dedicated cancel button in most user dashboards, a published timeline for cancellation effectiveness, or a transparent refund policy for Philippine customers. The only verified support contact is [email protected] via email. There is no live chat function, no local Philippines phone number, and no published Philippines office address. This absence of clarity leaves many users feeling trapped: you pay the monthly fee, you want to stop it, but the pathway forward remains opaque. That is where Yafee steps in. Yafee specialises in cutting through these gaps in transparency, providing you with a clear, step-by-step roadmap to cancel with confidence and protect your money.
Your consumer rights and legal protections
The Consumer Act of the Philippines (Republic Act No. 7394) is your foundational legal protection when dealing with Duepoint or any service provider that collects money from you.
What the consumer act of the philippines guarantees you
Under the Consumer Act of the Philippines, you possess the right to transparent information about what you are purchasing, the right to a safe and quality product or service, and the right to cancel if the company has misled you or failed to deliver what was promised. Furthermore, if Duepoint continues to charge you after you have submitted a cancellation request, or if they refuse a refund you are legally entitled to, you can escalate your complaint to the Department of Trade and Industry (DTI), the consumer protection authority in the Philippines.
Article 100 of the Consumer Act specifically addresses unfair contract terms. If Duepoint's terms make cancellation deliberately difficult, hide the cancellation process, or impose unreasonable barriers to ending your membership, you have grounds to demand a refund. The DTI Consumer Protection Group is your escalation point if Duepoint refuses to cooperate after you submit a formal written cancellation request.
How to enforce your rights if Duepoint refuses cancellation
Your legal position is strong. First, send your cancellation request to [email protected] in writing (email is sufficient) with a clear subject line: "Cancellation Request for [Your Member ID or Registered Email]". Keep a copy of your email and any response for your records. If Duepoint does not respond within 5 business days, or if they refuse to cancel without legitimate grounds, file a formal complaint with the DTI Consumer Protection Group. You can lodge a complaint online at www.dti.gov.ph or visit your nearest DTI Regional Office. Include a copy of your cancellation email, screenshots of charges, and any correspondence with Duepoint. The DTI will investigate and compel Duepoint to comply with the Consumer Act.
Cancellation methods available for Duepoint
Duepoint provides limited official cancellation channels, but you have multiple ways to formally request cancellation and protect your position.
Email cancellation to the official support address
Email is your primary cancellation method. Compose a professional email to [email protected]. In the subject line, write: "Cancellation Request for [Your Full Name] - Member ID [Your ID]". In the body, include your registered email address, your membership tier, and your reason for cancellation (optional but helpful). State clearly: "I request immediate cancellation of my Duepoint membership effective today." Keep the tone formal and professional. Send the email from the email address linked to your Duepoint account. This creates a documented record that satisfies the Consumer Act of the Philippines requirement for written notice. Yafee recommends sending this email during business hours on a weekday to maximise the likelihood of a timely response.
In-app cancellation (if available in your dashboard)
Log into your Duepoint account using the official website or mobile app. Navigate to your account settings or profile section. Look for a "Manage Subscription", "Billing", or "Membership" tab. If a cancel option appears, select it and follow the on-screen prompts. However, Duepoint does not consistently display an in-app cancellation button for all users, particularly those in the Philippines. If you cannot find a cancel option within your dashboard, do not delay. Instead, proceed immediately to email cancellation (above) and combine it with the steps in the following section to ensure your request is documented.
Certified mail or registered letter to head office
For added legal protection, you can send a cancellation notice by registered mail to Duepoint's head office in Johannesburg. This creates a postal record that Duepoint received your cancellation request. Address your letter to: DuePoint Network Consultants (Pty) Ltd, Johannesburg, South Africa (the exact street address is not publicly listed; use the mailing address provided in their terms of service or contact [email protected] to request the correct postal address). Write the letter on your behalf (or on company letterhead if you represent a business), state your full name, member ID, registered email, and the membership tier you wish to cancel. State the cancellation date you require (typically immediate or the end of the current billing period). Keep a photocopy and proof of postage for your records. While this method is slower than email, it provides undeniable evidence that you submitted your cancellation request in writing, which is crucial if you need to escalate to the DTI.
Step-by-step cancellation process
Follow these concrete steps to cancel your Duepoint membership and stop future charges.
Step 1: gather your account information
Before you contact Duepoint, collect the following details:
- Your full name as registered with Duepoint
- Your member ID or account number (usually in your welcome email or app dashboard)
- Your registered email address
- Your current membership tier (e.g., Medi Guard, Family Wealth)
- The date you joined and the current monthly charge amount
- Your payment method (credit card, debit card, e-wallet)
- Screenshots of your last 2 or 3 billing statements from your payment provider or bank
This information ensures your cancellation request is processed without delays due to identity verification.
Step 2: send your written cancellation request via email
Compose a professional email to [email protected] with the subject: "Cancellation Request for [Your Full Name] - Member ID [Your ID]". In the email body, include:
- Your full name, member ID, and registered email
- Your current membership plan and monthly charge amount
- A clear statement: "I request immediate cancellation of my Duepoint membership, effective today. Please confirm cancellation and cease all future charges."
- Your preferred cancellation date (immediate or end of current billing period)
- A request for written confirmation of your cancellation, including the date it takes effect
- A request that they provide a final statement showing no further charges are due
Send this email from the email address registered with Duepoint. Yafee advises sending it on a weekday during business hours (Johannesburg is on South Africa Standard Time, UTC+2). Save a copy of your sent email for your records.
Step 3: monitor your email for a response
Wait for a response from Duepoint. The Consumer Act of the Philippines does not specify an exact response deadline, but industry best practice and Duepoint's own service standards suggest a response within 5 business days. If you receive a confirmation email stating your membership is cancelled, note the cancellation date and save that email permanently. If Duepoint responds with questions or asks for additional information, provide it immediately to avoid delays.
Step 4: check your bank or payment account
After the stated cancellation date, monitor your bank account, credit card statement, and e-wallet for any further charges from Duepoint. The charge descriptions typically appear as "DuePoint", "Duepoint Network", or "Due.Network". If a charge appears after your cancellation date, screenshot it immediately as evidence of a billing violation. Continue monitoring for at least two full billing cycles after your cancellation request to ensure no further charges occur.
Step 5: request a refund if charges continue
If Duepoint continues to charge you after your cancellation date has passed, contact your bank or payment provider immediately and request a chargeback (reversal) of the unauthorised charges. Explain to your bank that you cancelled the subscription but Duepoint continued billing. Provide your bank with a copy of your cancellation email to [email protected] and the corresponding charge from your statement. Most banks in the Philippines (BDO, BPI, Metrobank, Maybank, etc.) can reverse unauthorised subscription charges within 30 to 90 days of the transaction. Simultaneously, file a complaint with the DTI (see the following section).
Step 6: escalate to the DTI if Duepoint ignores you
If Duepoint does not respond to your cancellation email within 5 business days, or if they refuse to cancel without a legitimate reason, or if they continue billing after you have cancelled, file a formal complaint with the Department of Trade and Industry (DTI). Visit www.dti.gov.ph, navigate to the Consumer Protection section, and file a complaint online. Alternatively, visit your nearest DTI Regional Office in person with the following documents:
- A copy of your cancellation email to [email protected]
- Any response email from Duepoint (or evidence that they did not respond)
- Screenshots or copies of your billing statements showing charges before and after your cancellation request
- A copy of your chargeback request to your bank (if applicable)
- A written narrative explaining your situation
The DTI will investigate Duepoint's conduct and can compel them to issue a refund and cease billing. In accordance with the Consumer Act of the Philippines, the DTI has authority to penalise companies that violate consumer rights.
Refunds and what to expect after cancellation
Understanding refund eligibility and timelines protects you from financial loss.
When Duepoint will refund you
Duepoint does not publish a clear refund policy for Philippine customers. However, under the Consumer Act of the Philippines, you are entitled to a refund if:
- You cancel within 7 days of purchase (the general cooling-off period for distance contracts)
- Duepoint failed to provide the service or product you paid for
- Duepoint continued billing you after you submitted a valid cancellation request
- The membership terms were misleading or the cancellation process was hidden or unreasonably difficult
If none of these conditions apply, Duepoint may not refund the current month's charge if you cancel mid-cycle (after the 7-day cooling-off period). However, you will not be charged again after the cancellation date. Yafee advises checking Duepoint's response email for their refund policy; if it is silent or unclear, contact [email protected] again and ask explicitly: "Am I eligible for a refund? If not, please explain why under the Consumer Act of the Philippines."
Refund processing timeline
If Duepoint approves a refund, expect the money to return to your original payment method within 5 to 10 business days. If you paid via credit card, the refund appears as a credit on your next statement. If you paid via debit card or e-wallet, the refund typically processes within 5 to 7 business days. Check your bank or e-wallet account for the refund. If the refund does not appear within 10 business days, contact your bank or payment provider to trace it. Provide them with Duepoint's refund confirmation email and your transaction reference number.
What to do after successful cancellation
Once your cancellation is confirmed and all charges have stopped, take these protective steps:
- Save all cancellation emails permanently (archive them or print them)
- Remove your payment method from your Duepoint account if the app remains accessible
- Request that your bank add a block or alert for any future charges from "DuePoint" or "Due.Network" (most banks can do this)
- If you shared login details or granted access to Duepoint apps, change your password or revoke app permissions
- Monitor your bank statements for the next 3 months to confirm no further charges occur
Duepoint pricing and membership tiers
Understanding what each membership tier costs helps you assess whether cancellation is the right choice and what you should challenge if billing errors occur.
| Membership tier | Monthly charge (PHP) | Primary coverage | Ideal for |
|---|---|---|---|
| Family Wealth | PHP 10 | Basic financial protection | Minimal cost, entry-level users |
| Wealth Guard | PHP 20 | Standard financial protection | Budget-conscious households |
| Access Wealth | PHP 100 | Expanded insurance and investment access | Moderate protection seekers |
| Medi Guard | PHP 300 | Healthcare benefits plus insurance | Users prioritising health coverage |
| Heritage Life | Variable (risk-based pricing) | Comprehensive life insurance and investment products | Premium customers requiring customised cover |
If you are charged at a tier higher than you signed up for, or if you are being charged for a tier you no longer use, reference your original sign-up confirmation email and notify Duepoint immediately. Such billing errors are common and grounds for a refund under the Consumer Act of the Philippines.
Common cancellation mistakes and how to avoid them
You are not alone if you have struggled to cancel Duepoint; many users in the Philippines face the same barriers. Learn from these pitfalls so you do not repeat them.
Mistake 1: stopping payment without notifying Duepoint
Many users think that simply asking their bank to block Duepoint charges will cancel the membership. This is incomplete. Your bank will likely decline the charge or reverse it, but Duepoint still considers you an active member with an overdue account. Consequently, they may report you to a credit bureau, attempt to re-bill you via alternative methods, or suspend services without formally cancelling. Always send a written cancellation request to Duepoint directly. Yafee strongly recommends doing both: submit your cancellation email to [email protected] AND ask your bank to monitor for future charges. This two-step approach ensures both Duepoint's records and your payment system are updated.
Mistake 2: assuming an in-app "pause" is the same as cancellation
Some Duepoint accounts display a "Pause Subscription" or "Temporarily Suspend" option within the app. Do not rely on this alone. Pausing is not cancellation. After the pause period (typically 1 to 3 months), Duepoint will automatically resume billing. If you truly want to cancel, explicitly request cancellation in writing via email. Use the word "cancel" or "terminate" in your email; do not use soft language like "pause" or "suspend".
Mistake 3: not keeping records of your cancellation request
If you cancel verbally (e.g., over a phone call that does not exist, or via a live chat message you do not save), Duepoint can deny ever receiving your request. Consequently, if they continue billing you, you have no evidence to support your position. Always submit cancellation in writing via email and save every email, including Duepoint's responses. These emails are your legal proof of cancellation and are essential if you need to escalate to the DTI or request a chargeback from your bank.
Mistake 4: missing the DTI escalation deadline
The DTI can investigate complaints, but there are practical limits. If you allow Duepoint to continue billing you unchallenged for many months before filing a complaint, the DTI may be less sympathetic to a full refund (though they can still compel cancellation and cessation of future charges). File your DTI complaint within 30 days of the billing problem if possible. This demonstrates that you acted promptly and reasonably.
Mistake 5: not checking your bank statement after cancellation
Duepoint may delay processing your cancellation or "accidentally" re-bill you weeks later. If you do not monitor your statements, you might miss these charges until they accumulate. Set a reminder on your phone to review your bank statement within 2 weeks of your stated cancellation date, and again 1 month later. If a Duepoint charge appears, take immediate action: contact your bank, request a refund, and send Duepoint a follow-up email with the subject: "Unauthorised Charge After Cancellation - Request for Immediate Refund".
What happens when you close your Duepoint account
Cancellation has consequences beyond simply stopping monthly charges. Understanding these helps you avoid surprises.
Your policy and coverage ends
When your Duepoint membership is cancelled, any insurance cover, healthcare benefits, or investment products bundled in your plan terminate immediately (or at the end of the current billing period, depending on Duepoint's terms). If you have active claims under a Duepoint insurance product, cancellation may affect your ability to claim. Contact Duepoint before you cancel and ask whether any pending or active claims exist. If they do, you may need to delay cancellation until the claim is resolved. Yafee advises getting this confirmation in writing via email so you have a record if disputes arise.
Your account data and history
After cancellation, you lose access to your Duepoint dashboard and app account. You will not be able to view your membership history, download previous statements, or access any digital records stored within Duepoint's system. Before you cancel, screenshot or download any important information: your membership history, statement PDFs, policy numbers, or claim receipts. Email [email protected] and request a final statement and account summary before cancellation. This protects you in case you need to reference your membership later (e.g., for tax purposes or if a dispute arises).
Reactivation is not guaranteed
If you cancel and later want to rejoin Duepoint, the company is not obligated to reactivate your old account or honour previous membership terms. You would need to sign up as a new customer, possibly at different rates or with a new underwriting process. Consequently, cancellation is a final decision. Only cancel if you are certain you no longer want the membership.
Key takeaways and cancellation checklist
Use this checklist to ensure you cancel Duepoint correctly and protect yourself under the Consumer Act of the Philippines.
| Action | Status | Notes |
|---|---|---|
| Collect your account details (member ID, email, registered name, monthly charge amount) | Not started | Do this first to avoid delays |
| Screenshot or download your last 2 billing statements | Not started | Evidence of charges in case of dispute |
| Email [email protected] with your cancellation request, marked "Cancellation Request for [Name]" | Not started | This is your legal proof of request; keep the sent email |
| Wait 5 business days for a response from Duepoint | Not started | If no response, proceed to DTI complaint |
| Monitor your bank statement for charges after your cancellation date | Not started | Check at 2 weeks, 1 month, and 3 months post-cancellation |
| If charges continue, request a chargeback from your bank and file a DTI complaint | Not started | Act within 30 days of the unauthorised charge |
Why you can trust yafee for cancellation guidance
Duepoint's lack of transparency is deliberate in many cases, designed to keep you paying even after you have lost interest in the membership. That is where Yafee comes in. Yafee is a consumer advocacy platform that has helped thousands of users navigate subscription cancellations across the Philippines and beyond. Yafee ground its advice in actual consumer law, not guesswork. Every step in this guide references the Consumer Act of the Philippines and the DTI's enforcement authority. Yafee does not work for Duepoint or any service provider; Yafee works for you. You can trust Yafee because the platform's entire mission is to make cancellation clear, fast, and legally sound. Yafee has handled cases where companies like Duepoint refused to cancel; Yafee knows how to push back and win.
Duepoint contact information and mailing address
Use these details to send your cancellation request and escalate your complaint if necessary.
Official support email
[email protected] - This is the primary and verified contact for all Duepoint cancellation requests. Send your cancellation email here with the subject line: "Cancellation Request for [Your Full Name] - Member ID [Your ID]". Expect a response within 5 business days if you are within their normal support window.
Head office mailing address
DuePoint Network Consultants (Pty) Ltd, Johannesburg, South Africa. The exact street address is not publicly listed on Duepoint's website. To obtain the correct postal address, email [email protected] and request it, or check Duepoint's terms of service or legal documentation for their official registered office address. If you send a cancellation letter by registered mail, include this address or request the correct mailing address in advance.
Escalation contact: department of trade and industry (DTI), philippines
Website: www.dti.gov.ph | Online complaint portal: available on the DTI website under "Consumer Protection". Alternatively, visit your nearest DTI Regional Office. Address complaints to the DTI Consumer Protection Group. File your complaint if Duepoint fails to respond to your cancellation email within 5 business days, refuses to cancel, or continues charging you after cancellation. The DTI has statutory authority under the Consumer Act of the Philippines (Republic Act No. 7394) to investigate and compel Duepoint to comply.
Your bank's chargeback department
Contact your bank (BDO, BPI, Metrobank, Maybank, etc.) if Duepoint continues to charge you after your cancellation date. Request a chargeback or reversal of the unauthorised charges. Provide your bank with a copy of your cancellation email to Duepoint and the corresponding transaction from your statement. Most Philippine banks process chargebacks within 30 to 60 days. Keep a reference number from your bank for your records.
Cancelling Duepoint does not have to be a drawn-out battle. Armed with the Consumer Act of the Philippines, a clear written request, and the knowledge that the DTI stands behind you, you hold all the power. Send your email today, document everything, and if Duepoint drags its feet, escalate to the DTI with confidence. Yafee has guided thousands of consumers through exactly this scenario in the Philippines. You can cancel, get your refund, and move forward. Start now.
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