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Cancel Duepoint: Step-by-Step Guide
How to cancel Duepoint and protect your money in new zealand
What Duepoint is and why new zealand customers should be cautious
Duepoint is a subscription-based wealth and rewards platform based in South Africa that markets recurring asset-based income programmes and lifestyle benefits to members. The service operates primarily for South African residents with South African bank accounts, and there is no evidence of local New Zealand pricing, dedicated support, or New Zealand-specific terms of service.
If you have signed up to Duepoint as a New Zealand customer, you are engaging with a foreign service provider with limited transparency about data handling and dispute resolution. This guide from Yafee will walk you through your cancellation options and your rights under New Zealand consumer law, ensuring you understand exactly where you stand before you take action.
Is Duepoint available in new zealand?
Duepoint does not operate a dedicated New Zealand presence or local payment infrastructure. The service is marketed to South African customers and requires a South African bank account for primary debit order payments. New Zealand residents who have subscribed may have done so through alternative payment gateways such as the App Store or Google Play, or via international bank transfers, which adds complexity when disputing charges or requesting refunds.
Why customers cancel Duepoint
New Zealand subscribers typically cancel Duepoint for several reasons: unclear terms about returns and promised rewards, difficulty contacting customer service from outside South Africa, unexpected or recurring debit order charges, and dissatisfaction with the promised wealth-building benefits. Yafee has helped thousands of New Zealand consumers understand their rights when dealing with foreign subscription services, and Duepoint cancellations are increasingly common as customers seek clearer financial products.
Your consumer rights in new zealand when cancelling Duepoint
New Zealand law gives you powerful protections when you cancel a subscription, even if the service provider is based overseas. Understanding these rights puts you in a stronger position if Duepoint resists your cancellation or refuses a refund.
Consumer guarantees act protection
The Consumer Guarantees Act 1993 (CGA) protects you when you purchase goods or services in New Zealand. Under the CGA, services must be of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Duepoint promises wealth-building returns or specific rewards but fails to deliver, you may have grounds to dispute the charge or demand a refund under section 9 of the CGA.
The CGA applies to you as a New Zealand consumer regardless of where the supplier is based, provided you purchased the service while in New Zealand or the supplier engaged in trade with you in New Zealand. This is a critical protection when dealing with overseas companies.
Fair trading act safeguards
The Fair Trading Act 1986 (FTA) prohibits misleading or deceptive conduct by traders. If Duepoint made promises about returns, rewards, or wealth outcomes that were not substantiated or have not been delivered, the FTA may apply. You can lodge a complaint with the Commerce Commission, New Zealand's lead consumer protection authority, if you believe Duepoint engaged in unfair trading practices.
The Commerce Commission enforces the FTA and can investigate complaints about misleading representations. This is your formal escalation route if Duepoint refuses to respond to your cancellation request or fails to refund your money.
Payment dispute rights
If Duepoint charged your New Zealand bank account or credit card without authorisation or after you requested cancellation, your bank can investigate the transaction under the Electronic Transactions and Crimes Act 2002 and banking industry dispute resolution schemes. Contact your bank within 120 days of the charge to initiate a dispute or recall.
Most New Zealand banks also offer chargeback protection through the Payments NZ scheme. Request your bank investigate the transaction as unauthorised or disputed, providing evidence of your cancellation request as supporting documentation.
Your legal position
You have the right to cancel any subscription service purchased in New Zealand. If Duepoint fails to process your cancellation or continues charging you after you have requested cancellation in writing, you can dispute the transactions with your bank and lodge a complaint with the Commerce Commission. Duepoint's location in South Africa does not exempt it from New Zealand consumer law.
How to cancel Duepoint step by step
Duepoint does not offer self-service cancellation through its app or website, which means you must contact the company directly and follow their formal process. Yafee recommends sending all cancellation requests in writing so you have a documented record of your communication.
Step 1: gather your account and payment details
Before you contact Duepoint, collect the following information:
- Your Duepoint account email address and username
- Your subscription start date and any reference numbers
- Payment method used (credit card, bank account, or payment gateway)
- Copies of any confirmation emails or receipts from Duepoint
- A clear record of any promised returns or rewards that have not been delivered
Having this information ready ensures your cancellation request is processed quickly and reduces the chance of Duepoint claiming they cannot locate your account.
Step 2: contact Duepoint in writing
Send your cancellation request to Duepoint's registered address as stated in their terms of service. Duepoint's regulatory disclosure lists their address as:
DuePoint (Pty) Ltd
South Africa (address registered under their terms of use)
Send your email or registered letter with the following information:
- A clear statement that you wish to cancel your subscription effective immediately
- Your account details (email, username, and account number if applicable)
- The date you wish the cancellation to take effect
- A request for written confirmation of cancellation
- A request for any refund due for unused portions of your subscription
- Your New Zealand contact details and preferred method of communication
Use registered mail or a tracked email service so you have proof of delivery. Duepoint must respond to cancellation requests under New Zealand consumer law; silence or delay is not compliant with the CGA.
Step 3: request refund confirmation
After Duepoint acknowledges your cancellation, ask for written confirmation of the following:
- The exact date your subscription was cancelled
- The amount of any refund you are entitled to receive
- The date the refund will be processed to your bank account or payment method
- Reference number for tracking purposes
Duepoint must process refunds within a reasonable timeframe under the CGA. New Zealand's Financial Markets Authority expects refunds to be issued within 20 to 30 days if a subscription is cancelled mid-cycle.
Step 4: initiate a chargeback if Duepoint does not respond
If Duepoint does not acknowledge your cancellation request within 10 working days or refuses to process it, contact your bank or credit card provider and request a chargeback or transaction dispute. Provide your bank with:
- A copy of your written cancellation request sent to Duepoint
- Evidence of non-delivery or non-refund (such as failed cancellation confirmations or continued charges)
- Any correspondence showing Duepoint's refusal or unresponsiveness
- Screenshots of the Duepoint service (showing lack of delivery of promised benefits)
Your bank will investigate the dispute and may reverse the charge in your favour if Duepoint cannot provide evidence that you authorised the continued billing after your cancellation request.
Step 5: escalate to the commerce commission if necessary
If Duepoint continues to charge you after cancellation or refuses to issue a refund, lodge a complaint with the Commerce Commission. You can file a complaint online at www.comcom.govt.nz or by post. Provide the Commission with:
- Your written cancellation request and any responses from Duepoint
- Bank statements showing the charges and your attempts to dispute them
- A summary of the promised benefits and why you believe they have not been delivered
- Contact details for Duepoint and copies of their terms of service
The Commerce Commission can investigate whether Duepoint breached the Fair Trading Act and may take enforcement action on your behalf. This is the most formal channel available to you and is free to use.
Timeline and what to expect after cancellation
Cancellation timelines depend on how Duepoint processes your request and whether they dispute your cancellation. Here is what you should expect:
| Timeframe | What happens | Your action |
| Day 1 to 10 | Duepoint receives and acknowledges your cancellation request | Monitor your email and bank account for confirmation |
| Day 11 to 20 | Duepoint processes cancellation and calculates any refund | Follow up if no response; escalate to bank if needed |
| Day 21 to 30 | Refund issued to your bank account or payment method | Verify refund has been received; check your bank statement |
| Day 31 onwards | If no refund received, Duepoint may have disputed your claim | File a chargeback with your bank or lodge a Commerce Commission complaint |
If Duepoint does not respond within 20 working days, assume they are not processing your cancellation and proceed directly to your bank to dispute the transaction.
Refund policy and what you are entitled to receive
Duepoint's refund policy is not clearly stated on their website or in publicly available terms of service. Under New Zealand consumer law, you have the right to a pro-rata refund if you cancel mid-cycle, unless Duepoint can prove that the service has been fully delivered and accepted by you.
What refund you should expect
If you cancel Duepoint after paying for a monthly or annual subscription, you are entitled to:
- A refund for the unused portion of your subscription (pro-rata refund)
- Full refund if the service has not been delivered or does not meet the promised standard under the CGA
- Refund of all charges if you can prove Duepoint engaged in misleading conduct under the Fair Trading Act
For example, if you paid 200 NZD for a 12-month subscription and cancelled after 3 months, you should receive approximately 150 NZD (9 months remaining) unless Duepoint can prove the service met an exceptional quality standard. However, if Duepoint failed to deliver the promised wealth-building returns, you may be entitled to a full refund under the Consumer Guarantees Act.
How refunds are processed
Duepoint should refund your payment to the original payment method (credit card, bank account, or payment gateway). If you paid via the App Store or Google Play, the refund will be issued to your digital wallet or connected bank account. Allow 5 to 10 working days for the refund to appear after Duepoint has processed it.
If your bank does not receive the refund within 30 days of Duepoint's cancellation confirmation, contact your bank's customer service and ask them to trace the refund or file a chargeback if the transaction cannot be reversed.
Pricing and payment methods
Duepoint's primary subscription is called the Wealth Engineer Subscription. Pricing and payment terms are as follows:
| Subscription tier | Cost | Billing cycle | Payment method |
| Wealth Engineer Subscription | No public NZD pricing listed | Monthly or annual (varies) | Credit card, bank transfer, or debit order (SA only) |
| Typical cost estimate (USD converted) | Approximately 150 to 300 NZD per month | Recurring until cancelled | Payment gateway (App Store, Google Play, or direct) |
Yafee notes that Duepoint does not publish transparent pricing for New Zealand customers. If you are unsure of your exact subscription cost, check your bank statement or App Store receipt for the amount charged. This amount is your starting point for calculating any pro-rata refund you are entitled to receive.
Common mistakes when cancelling Duepoint
Many New Zealand customers struggle to cancel Duepoint because they do not follow the correct procedure or do not escalate quickly when Duepoint ignores their request. Here are the most common errors and how to avoid them:
Mistake 1: not sending cancellation in writing
Contacting Duepoint via phone or live chat leaves no record of your cancellation request. Always send your cancellation by email to a documented company address or by registered mail. Keep a copy of the email and proof of delivery so you can prove you requested cancellation if Duepoint later claims they never received your request.
Mistake 2: accepting a "we will process it" response without follow-up
Duepoint may acknowledge your request but then fail to process it or continue charging you. Do not rely on a verbal or vague email confirmation. Follow up in writing within 10 days and ask for written confirmation of the cancellation date and any refund. If Duepoint does not respond, escalate to your bank immediately.
Mistake 3: waiting too long to dispute with your bank
Your bank will only investigate a transaction dispute within 120 days of the charge. If you cancel Duepoint and they continue to charge you, contact your bank within this window. Do not wait more than 30 days after your cancellation request, as evidence becomes harder to obtain and Duepoint may claim the charge was authorised.
Mistake 4: not gathering evidence of broken promises
If you believe Duepoint misrepresented the service or failed to deliver promised returns, screenshot any marketing materials, emails, or claims made by the company. This evidence is critical if you need to pursue a refund through your bank or the Commerce Commission under the Fair Trading Act.
After cancellation: protecting yourself from future charges
Once you receive confirmation that Duepoint has cancelled your subscription, take the following steps to ensure you are not charged again:
Monitor your bank account
Check your bank statement weekly for the first month after cancellation to confirm that Duepoint has stopped charging you. If you see a charge from Duepoint after the confirmed cancellation date, immediately report it to your bank as an unauthorised transaction and request a chargeback.
Revoke payment method access
If you paid Duepoint via credit card, ask your card provider to block future transactions from Duepoint. If you set up a direct debit order with a South African bank, cancel that mandate directly with your bank to prevent any future charges from being processed.
Update your app store or google play settings
If you subscribed to Duepoint through the App Store or Google Play, go to your app subscription settings and confirm that the subscription is marked as "cancelled". Remove Duepoint from your list of active subscriptions.
Retain your cancellation confirmation
Keep all emails and correspondence from Duepoint confirming your cancellation and any refund for at least two years. If a dispute arises in the future, you will need this documentation to prove that you requested cancellation and that the company acknowledged it.
Should you keep or cancel Duepoint: a quick comparison
Before you cancel, consider whether Duepoint is actually delivering the benefits you expected. Use this comparison to decide:
| Reason to keep Duepoint | Reason to cancel Duepoint |
| You have received documented returns or rewards as promised | You have received no returns or the promised benefits are unclear |
| Customer service is responsive and helpful | Customer service is difficult to reach or unresponsive from New Zealand |
| You can easily access your account and track your assets | You cannot verify what Duepoint claims to be doing with your money |
| The subscription cost is transparent and matches your budget | You are unsure of the exact cost or charges appear without clear explanation |
| You have read and understand Duepoint's terms of service | The terms of service are unclear or written in a way that obscures your rights |
If more than one reason to cancel applies to you, proceed with cancellation immediately using the step-by-step process outlined above. Yafee recommends that you do not delay, as continued charges add up quickly.
Contact Duepoint for cancellation
Use the following contact information to submit your cancellation request to Duepoint:
DuePoint (Pty) Ltd
Address: South Africa (as listed in Terms of Use)
Email: Refer to your Duepoint account confirmation email or login portal for support contact details
Website: N/A (no public New Zealand contact listed)
Since Duepoint does not publish a dedicated New Zealand support email or postal address, send your cancellation request to any email address associated with your account or the general company address listed in their terms of service. Request written confirmation that your email has been received.
If you cannot locate a current email address, check your original Duepoint confirmation email or your App Store or Google Play receipt for contact details. You can also request the correct cancellation address by replying to any marketing or account statement emails from Duepoint.
Get support from yafee
Cancelling Duepoint can be frustrating when the company fails to respond or continues to charge you after you have requested cancellation. Yafee has helped thousands of New Zealand consumers cancel foreign subscription services, dispute unauthorised charges, and recover refunds from non-compliant companies. Whether you need guidance on your consumer rights under the Consumer Guarantees Act, help drafting a formal cancellation letter, or support escalating your complaint to the Commerce Commission, Yafee provides expert legal advice and step-by-step assistance.
Visit Yafee at yafee.com to access templates for cancellation letters, learn more about your rights as a New Zealand consumer, and discover how to file a dispute with your bank or the Commerce Commission. Yafee's team of contract law specialists is ready to guide you through every stage of the cancellation process, ensuring you recover your money and protect yourself from future charges.
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