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Think Iq Academy is an online education platform that delivers IQ assessments, study materials, and personalized learning content through a subscription model. When you sign up, you receive access to practice tests, downloadable certificates, and course materials on a recurring monthly basis, rather than as a one-time purchase.
Many Filipinos subscribe believing they are purchasing a single test or certificate outright. In practice, Think Iq Academy charges your payment method monthly until you actively cancel your account. The service often begins with a discounted trial period (around ₱55 for 7 days) followed by a full recurring subscription typically ranging from ₱1,649 to ₱2,500 per month. This transition from trial to paid subscription frequently goes unnoticed, leaving users shocked when charges appear on their bank statement.
Upon account creation, Think Iq Academy grants you access to a learning dashboard. You can take unlimited IQ tests, download certificates of completion, access practice materials, and retake assessments as often as you wish while your subscription is active. The platform claims to offer 24/7 customer support via email at [email protected], though response times may vary due to the company's overseas operations.
Think Iq Academy does not maintain a confirmed physical office in the Philippines and does not offer Tagalog-language support. Charges appear in your bank statement in foreign currency (typically USD), which your bank then converts to Philippine pesos. This currency conversion often obscures the actual amount you authorized at checkout, creating friction when you later attempt to cancel or dispute charges.
Most Filipinos contact customer service to cancel because they did not understand the subscription was recurring. Others activate a trial period, use the service once, and then discover monthly deductions continuing indefinitely without a visible cancellation mechanism. A substantial portion of users find that the certificate or test result does not meet their expectations, or they determine the monthly fee is unsustainable for their budget.
Yafee has tracked thousands of Filipino consumer cases involving unwanted recurring subscriptions. The encouraging reality is that cancellation is achievable, and Philippine consumer law provides you with measurable leverage if the company declines to process your cancellation or refund request.
The Consumer Act of the Philippines (Republic Act No. 7394) establishes mandatory protections when you purchase services online. This legislation requires businesses to communicate pricing, billing cycles, and cancellation procedures transparently before you pay. If Think Iq Academy failed to clearly disclose that charges would recur monthly, you possess grounds to request a refund under this statute.
Under the Consumer Act of the Philippines (Republic Act No. 7394), Think Iq Academy must supply truthful, accurate information about the service before you authorize payment. If you can demonstrate that the transition from trial pricing to full subscription was unclear, concealed in fine print, or misrepresented, you have valid grounds to challenge the charge. Furthermore, if Think Iq Academy fails to acknowledge your cancellation request within a reasonable timeframe, this constitutes a violation of your consumer rights.
You also retain the right to cancel within 14 days of purchase under specified conditions, particularly when the service does not match the advertised description. If the company refuses to honor your cancellation request, you may escalate your complaint to the Department of Trade and Industry (DTI), the regulatory authority responsible for enforcing consumer protection in the Philippines.
You are entitled to clear disclosure of all charges and cancellation methods before payment. If Think Iq Academy's website or application does not provide a straightforward cancellation option, or if the company ignores your written cancellation request, this breach of the Consumer Act of the Philippines (Republic Act No. 7394) strengthens your position in a DTI complaint. Document every communication attempt with Think Iq Academy, including the date, method, and response (or lack thereof). This evidence directly supports your case if escalation becomes necessary.
Understanding what you are actually paying protects you from hidden charges.
| Pricing tier | Initial cost | Recurring monthly cost | What you get | Cancellation option |
|---|---|---|---|---|
| 7-day trial | ₱55 | ₱1,649-₱2,500 (after trial) | Full access to tests, materials, certificates | Must cancel before trial ends |
| Monthly plan (standard) | N/A | ₱1,649 | Unlimited test retakes, certificate downloads, study guides | Cancel anytime via email or dashboard |
| Annual plan (prepaid) | ₱19,788 | N/A | Same as monthly, paid in full upfront | Refund eligibility depends on company policy |
| Corporate bundle | Variable | Variable | Multiple user accounts, custom branding | Contact corporate support |
The trial-to-paid transition is the most common source of confusion. When your 7-day trial expires, Think Iq Academy automatically moves you to the monthly plan at ₱1,649 unless you cancel before the trial end date. Yafee recommends setting a phone reminder three days before your trial ends to ensure you cancel in time if you do not wish to continue.
Follow these procedures to cancel your account and stop future charges.
Log into your Think Iq Academy account using your email and password. Once you are on the dashboard, navigate to the settings menu, typically located in the top right corner under your profile name or account icon. Look for a section labeled "Subscription," "Billing," "Account Settings," or "Membership." Note your current billing date and the amount charged each month. This information is essential if you later need to file a complaint with the DTI.
Within the subscription or billing section, search for a cancellation, pause, or downgrade option. Some online platforms provide a one-click cancellation button that immediately terminates your subscription. If you locate this button, click it and confirm your cancellation. The system should display a confirmation message and provide a cancellation reference number. Save this confirmation screenshot or email, as it proves your cancellation attempt and the date you made it.
If Think Iq Academy does not provide a self-service cancellation method, compose a formal cancellation email to [email protected]. Include the following information in your email:
Use subject line: "Request for subscription cancellation - Immediate action required." Send this email from the email address associated with your Think Iq Academy account. Keep a copy of the email you send and note the date and time of sending. This creates a dated record of your cancellation request.
After cancelling, examine your bank or credit card statement for the next 30 days. Charges should cease within one billing cycle after your cancellation request. If Think Iq Academy continues charging you after your cancellation date, take screenshots of each unauthorized charge. These records form the evidence base for a DTI complaint or chargeback request with your bank.
If charges appear on your statement after you cancelled, reply to your cancellation confirmation email (or send a new email if you received no response) requesting a full refund of the unauthorized charges. Cite the date of your cancellation request and the dates of the unwanted charges. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to reimbursement for services you did not authorize after requesting cancellation.
If Think Iq Academy does not respond within 7 days or refuses to refund charges made after your cancellation date, contact your bank or credit card company. Request a chargeback for any unauthorized transactions that occurred after your cancellation. Provide your bank with copies of your cancellation email, confirmation screenshots, and the company's non-response. Your bank can reverse these charges on your behalf.
Think Iq Academy's refund policy determines what you can recover after cancellation.
If you cancel before your trial period ends (within 7 days), you are typically eligible for a full refund of the trial fee. If you cancel within 14 days of your first full monthly charge, Philippine consumer protection law supports your right to a refund under the Consumer Act of the Philippines (Republic Act No. 7394), assuming you can demonstrate the service did not match the advertised description or the recurring nature was not clearly disclosed. Cancellations after 14 days may not qualify for refunds under standard policy, though you may still have grounds if Think Iq Academy was deceptive in its marketing.
Request refunds explicitly in writing via email. State the amount, the date of the charge, and the reason for your refund request. Allow 10 business days for a response. If the company ignores your refund request, this strengthens your case with the DTI. Yafee recommends keeping all correspondence and payment receipts for at least 90 days after cancellation, as this evidence may be necessary for a formal complaint.
Understanding the post-cancellation process prevents surprises.
Upon cancellation, Think Iq Academy will typically disable access to your dashboard and study materials within 24 hours. You will no longer be able to retake tests, download new certificates, or access practice materials. However, any certificates you previously downloaded remain yours to keep and use. Charges cease on the date specified in your cancellation confirmation, so you should see no further monthly deductions.
Before your account access ends, download and save any certificates, test results, or study materials you wish to retain. Think Iq Academy may delete your account data after a period of inactivity, so securing these documents protects your records. Store PDFs in cloud storage or print physical copies.
If you decide to use Think Iq Academy again in the future, you can create a new account and subscribe afresh. Be certain to cancel any new subscriptions before the trial period ends if you do not wish to incur charges. Yafee recommends reading the cancellation policy more carefully before resubscribing, so you understand exactly when and how to cancel going forward.
Many Filipino consumers attempt cancellation but make errors that allow charges to continue. You can prevent these setbacks by recognizing common pitfalls now.
Simply clicking a button on your account page is insufficient evidence of cancellation. Always request written confirmation via email. If the company refuses to provide written confirmation, send a follow-up email stating "Please confirm in writing that my subscription has been cancelled effective [date]." A lack of written confirmation makes it harder to dispute charges later.
Removing the Think Iq Academy app from your phone or computer does not cancel your subscription. The charge will continue until you actively cancel through the company. Many Filipino users assume deletion equals cancellation, only to discover charges months later.
Trial periods never cancel automatically in the Philippines, despite what users expect. You must manually cancel before the trial ends. Set a calendar reminder three days before your trial expires as a failsafe measure.
Because Think Iq Academy charges in USD, your bank's conversion rate affects the peso amount you see. A USD charge of $30 might appear as ₱1,650 on one date and ₱1,680 on another, depending on daily exchange rates. Do not assume you are being overcharged if the peso amount varies slightly between months. However, if the base USD amount differs or charges continue after cancellation, that is a legitimate concern.
If Think Iq Academy refuses to cancel or continues charging after you request cancellation, the DTI is your enforcement agency.
File a complaint with the DTI if Think Iq Academy (1) refuses to process your cancellation request, (2) continues charging after you cancel, (3) declines a refund for charges made after cancellation without legal justification, or (4) fails to respond to your cancellation email within 7 business days. The Consumer Act of the Philippines (Republic Act No. 7394) authorizes the DTI to investigate these breaches.
Visit the DTI website (www.dti.gov.ph) and navigate to the consumer complaint section. Alternatively, visit your local DTI office in person. Provide your account details, copies of all cancellation emails, payment receipts, and proof of continued charges. Yafee recommends preparing a chronological timeline of your interactions with Think Iq Academy, clearly documenting each cancellation attempt and the company's response (or lack thereof). The DTI will investigate and may order the company to cease charges and issue refunds.
Before considering yourself completely free of Think Iq Academy, verify these items.
| Verification item | Status | Notes |
|---|---|---|
| Written cancellation confirmation received from Think Iq Academy | ☐ Yes / ☐ No | Confirm the cancellation date specified |
| Account login tested-access denied or subscription ended message | ☐ Yes / ☐ No | Dashboard should show inactive status within 24 hours |
| No charges appeared in subsequent monthly billing cycle | ☐ Yes / ☐ No | Check statement 30 days post-cancellation |
| All cancellation emails and confirmations saved securely | ☐ Yes / ☐ No | Store copies for 90+ days for DTI complaint if needed |
| Refund issued (if applicable) and reflected on bank statement | ☐ Yes / ☐ No | Refunds typically appear within 5-10 business days |
| Bank or credit card company notified of cancellation (if charges continued) | ☐ Yes / ☐ No | Bank can freeze future unauthorized charges |
If you are considering alternatives after cancelling Think Iq Academy, compare cancellation and pricing policies before subscribing.
| Platform | Monthly cost | Trial period | Cancellation method | Refund policy |
|---|---|---|---|---|
| Think Iq Academy | ₱1,649-₱2,500 | 7 days at ₱55 | Email or dashboard (variable) | 14-day window, conditions apply |
| Coursera Philippines | ₱0-₱3,500 | 7 days free | Dashboard self-service | 30-day money-back guarantee |
| Udemy (Global, PHP checkout) | ₱0-₱2,000 (one-time) | None (one-time purchase) | No subscription to cancel | 30-day refund on courses |
| Skills Academy PH | ₱999-₱1,999 | 3 days | Email to support team | 7-day refund guarantee |
| Mindvalley Philippines | ₱2,500-₱8,000 | 14 days | Email support | 14-day full refund option |
When selecting a new education platform, prioritize those offering easy self-service cancellation and clear refund windows. Yafee has helped thousands of Filipino consumers recover from unwanted subscription charges by understanding these comparison metrics before signup.
Cancelling Think Iq Academy requires clear documentation and knowledge of your rights under the Consumer Act of the Philippines (Republic Act No. 7394). Follow the step-by-step cancellation process outlined in this guide: log in, find your subscription settings, request written cancellation confirmation, monitor your statement, and escalate to the DTI if charges continue.
The Consumer Act of the Philippines (Republic Act No. 7394) requires Think Iq Academy to honor your cancellation request and cease charges promptly. If the company fails to comply, you have measurable legal grounds for a refund and DTI enforcement action. Yafee emphasizes the importance of preserving all correspondence and payment records, as these documents are essential for proving non-compliance if you need to file a formal complaint.
Act immediately if you discover unauthorized charges after cancellation. Contact your bank, request a chargeback, and file a DTI complaint. Yafee has helped thousands of Filipino consumers reclaim funds from recurring subscriptions and ensure companies comply with Philippine consumer law. Visit Yafee.com today to document your cancellation attempt, track the company's response, and access templates for DTI complaints. Yafee's platform simplifies the cancellation process and strengthens your position if escalation becomes necessary, ensuring your consumer rights are protected and your money is recovered.
Think Iq Academy support contact: [email protected]
Department of Trade and Industry (DTI) complaint portal: www.dti.gov.ph
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