How to cancel IQ Test Academy and protect your money in the philippines

Why you might want to cancel IQ Test Academy

You enrolled in IQ Test Academy expecting a credible cognitive assessment tool, but the service no longer meets your needs or the monthly charges no longer justify the value. Whether the test results lack professional validation, alternative platforms offer better functionality, or unexpected renewal charges appeared on your account, cancelling your subscription is your consumer right in the Philippines. Yafee recognises that navigating opaque cancellation processes creates stress and uncertainty, which is why this guide walks you through every step with legal precision.

IQ Test Academy operates with minimal transparency. The company maintains no publicly verifiable physical address, publishes sparse cancellation instructions on their website, and deliberately obscures support contact methods. This deliberate opacity makes careful documentation of your cancellation essential, because disputes with the company require clear evidence of your cancellation request and any subsequent unauthorised charges.

Common reasons users cancel IQ Test Academy

Users typically cancel for three core reasons. First, many discover that IQ Test Academy's assessments lack independent professional accreditation or psychological validation. Second, the recurring monthly charge of approximately ₱2,000 to ₱2,500 appears excessive for users who test infrequently. Third, and most critically, users report being charged for subscriptions they believed were free trials or promotional introductory periods, with no clear confirmation email or opt-in mechanism documented before the first charge.

If you recognise yourself in any of these situations, Yafee has assisted thousands of consumers in the Philippines recover control over runaway subscriptions and reclaim unauthorised charges through systematic documentation and formal dispute processes.

What happens to your data and results after cancellation

Before you proceed with cancellation, understand the consequences for your account and stored information. IQ Test Academy does not publish a transparent data retention policy. Your test results, IQ score reports, and any certificates you downloaded may become inaccessible immediately after your subscription ends, or the company may delete them without warning after a fixed period.

Take action now: capture screenshots of all reports, certificates, and score details. Save them as PDF files to your personal computer or cloud storage account (Google Drive, OneDrive, or similar). This five-minute precaution prevents data loss and preserves evidence should you later dispute the quality of the service or need proof of your assessment history.

Understanding your consumer rights under philippine law

Philippine consumer law grants you explicit protections when entering into subscription agreements with companies like IQ Test Academy.

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) is the foundational statute governing your rights. This law mandates that businesses disclose all subscription terms, recurring charges, and cancellation procedures in plain language before you complete purchase. If IQ Test Academy failed to clearly explain how the free trial converts to a paid subscription, if the checkout process hid the renewal charge, or if cancellation instructions were deliberately obscured, the company violated your rights as a Philippine consumer.

Furthermore, Republic Act No. 7394 requires that companies obtain your express written consent before charging your payment method. If IQ Test Academy initiated charges without explicit, documented permission, the company committed an unlawful transaction. You retain the right to demand immediate cancellation, written confirmation, and a full refund of all unauthorised charges.

The law also protects you from being required to navigate unreasonable barriers to cancellation. If IQ Test Academy makes you call a foreign number, email an unresponsive address, or complete procedures more complex than the signup process, the company is obstructing your legal right to cancel.

Your legal position and escalation path

Your legal position: Under the Consumer Act of the Philippines, you have the unconditional right to cancel your IQ Test Academy subscription at any time. The company must acknowledge your cancellation request in writing, cease all charges within seven business days, and provide a refund of any charges incurred after your cancellation date.

If IQ Test Academy refuses to cancel your account, ignores your cancellation request, or continues charging you after you cancel, escalate immediately to the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a formal complaint in person at the DTI office in your province or submit a written complaint via registered mail to the DTI national office in Manila. Include copies of all emails, screenshots, payment receipts, and cancellation requests as evidence. The DTI will investigate the complaint and compel the company to refund unauthorised charges or face administrative penalties.

Step-by-step methods to cancel IQ Test Academy

Cancellation requires a methodical approach because IQ Test Academy operates with no official published cancellation portal.

Locate the correct cancellation contact method

Your first step is to identify the legitimate contact address for cancellation requests. IQ Test Academy maintains no transparent customer support page on its website. Consequently, you must gather contact information from the most reliable available sources:

1. Search your email inbox for the original confirmation or welcome email from IQ Test Academy. The sender address or footer may contain a support email or contact link.
2. Visit the IQ Test Academy website and check the footer section for "Contact Us," "Support," or "Legal" pages. If no such pages exist, look for an email address in the privacy policy or terms of service.
3. If the website contains a customer login portal, log in and look for a "Settings," "Billing," or "Support" section that may display cancellation options or a contact form.
4. If you registered using Facebook, Google, or another third-party account, attempt to access the IQ Test Academy account through that platform's login system and check for linked support contacts.
5. Document every contact method you discover, including email addresses, phone numbers, and web forms, along with the date and source you found each one.

Submit your written cancellation request

Once you have identified at least one reliable contact method, prepare and send a formal written cancellation request. Email is the strongest evidence method because it creates a timestamped record that survives disputed denials.

1. Compose a clear, professional email with the subject line: "Cancellation Request for IQ Test Academy Account - [Your Name]"
2. Include your full name, the email address linked to your IQ Test Academy account, and your account creation date (if known).
3. State clearly: "I am requesting immediate cancellation of my IQ Test Academy subscription effective today. Please confirm this cancellation in writing within five business days, confirm the date my subscription was cancelled, and confirm that no further charges will be applied to my account."
4. Request written confirmation of cancellation, not just a verbal acknowledgment or automated response.
5. Send the email to every contact address you discovered. If you used a web form, save a screenshot of the submitted form and the confirmation page (if any).
6. Send each email using a method that provides read receipts or delivery confirmation (Gmail's "Request read receipt" feature, registered mail, or a tracked delivery service).

Monitor your payment method and billing cycles

After submitting your cancellation request, monitor your payment method closely for the next 30 days. Most legitimate subscription services honour cancellations within 7 business days, but IQ Test Academy's opaque process may result in delays.

1. Check your credit card or bank statement every three to five days for charges from IQ Test Academy.
2. Note the exact date, amount, and merchant reference for any charge you observe.
3. If you see a charge after your cancellation date, send an immediate follow-up email to IQ Test Academy with the charge details and your original cancellation request. State: "I cancellation request has not been honoured. A charge of ₱[amount] appeared on [date]. I am escalating this to my bank and the DTI Consumer Protection Group if this charge is not reversed within five business days."
4. Contact your bank or credit card company immediately. Request that they reverse the unauthorized charge (called a chargeback or dispute) and freeze any recurring payment method associated with IQ Test Academy.

Pricing and subscription charges

Understanding the exact fees charged by IQ Test Academy helps you calculate refunds and strengthen disputes.

These charges are estimates based on user reports, as IQ Test Academy does not transparently display Philippine peso pricing on its website. Actual charges may vary depending on currency conversion and any promotions active when you enrolled. Collect your billing statements from your bank or payment provider to verify the exact amounts charged to you, because these figures form the basis of any refund demand or DTI complaint.

Refund rights and how to recover unauthorized charges

You have strong legal grounds to demand a refund if IQ Test Academy charged you without clear consent or after you submitted a valid cancellation request.

When you qualify for a refund

The Consumer Act of the Philippines requires refunds in these circumstances:

• You were charged without providing express written consent to a subscription (for example, a free trial converted to paid without prominent notice).
• You cancelled your subscription and the company continued charging you after your cancellation date.
• The service description on the website or in marketing materials did not match what you received (for example, you were promised "accredited IQ testing" but received an unaccredited self-assessment).
• You were charged a different amount than what was clearly advertised at checkout.
• The company failed to honour its published cancellation policy or made cancellation deliberately difficult.

How to demand a refund from IQ Test Academy

Send a formal refund demand using the same email method you used for cancellation. Structure your demand clearly:

1. State the exact dates you were charged and the amounts of each charge.
2. Explain why you believe each charge was unauthorised (for example: "I did not provide written consent to a recurring subscription" or "I cancelled on [date] and was charged again on [later date]").
3. Cite the relevant law: "Under the Consumer Act of the Philippines (Republic Act No. 7394), I am entitled to a refund of all unauthorised charges. I demand a full refund of ₱[total amount] within ten business days."
4. Provide your bank account details or request the refund be credited to the original payment method.
5. Set a firm deadline: "If this refund is not processed by [date ten business days away], I will file a formal complaint with the DTI Consumer Protection Group."
6. Send this demand to every contact address you have for the company and request read receipt confirmation.

If IQ Test Academy refuses or ignores your refund demand

In accordance with Philippine consumer protection procedures, your next step is escalation to the DTI. The DTI Consumer Protection Group investigates complaints of unfair or deceptive business practices and can compel refunds, cancel contracts, and impose administrative penalties on violating companies.

File a DTI complaint by:

1. Visiting the DTI office in your province or the national DTI office in Manila (Department of Trade and Industry, Trade and Industry Building, 361 Sen. Gil Puyat Ave., Makati City).
2. Submitting a written complaint describing your charges, cancellation attempts, and refund demand, along with copies of all supporting emails, screenshots, and payment receipts.
3. Including your full contact information and the specific refund amount you demand.
4. Requesting a copy of the complaint number for your records.
5. Alternatively, you can file a written complaint via registered mail to the DTI national office address above.

The DTI will typically investigate within 30 to 60 days. Yafee recommends keeping your DTI complaint number and all correspondence in a safe location, as you may need these documents if you later dispute a charge with your bank.

What happens after cancellation

Cancellation does not end instantly; understanding the post-cancellation timeline protects you from unexpected surprises.

Your immediate post-cancellation checklist

Once IQ Test Academy confirms your cancellation, take these protective steps:

• Save the cancellation confirmation email in a permanent folder (not your inbox, where it may be accidentally deleted). Print a hard copy and store it with your financial records.
• Update your payment method information. If you used a credit card, request a new card with a different number from your bank to prevent any future mismatches or fraudulent charges from the company.
• Unsubscribe from any promotional emails or newsletters from IQ Test Academy to confirm the relationship has ended and to prevent future re-enrollment attempts.
• Check your email for any "confirmation" or "account closed" message from the company. If you receive no such message within seven days, send a follow-up email to the company requesting written confirmation that your account closure was processed.

Monitoring your account in the weeks after cancellation

Your cancellation does not guarantee that charges will stop. Monitor your statements vigilantly:

• Check your credit card or bank statement every week for 60 days after the cancellation date.
• If a charge from IQ Test Academy appears after you cancelled, contact your bank immediately and request a chargeback (refund of the disputed charge). Provide your bank with copies of your cancellation request email and confirmation of cancellation.
• Report any post-cancellation charge to the DTI as evidence of the company's pattern of ignoring cancellation requests.

Common mistakes people make when canceling IQ Test Academy

You are not alone in struggling with this cancellation; thousands of Philippine consumers have faced similar obstacles with opaque subscription services.

Mistake 1: cancelling only through the website portal or app

Many users attempt to cancel by clicking a "Settings" or "Cancel" button within the IQ Test Academy platform. This method leaves no external record because the company controls all documentation. Consequently, the company can later claim you never cancelled, and you have no independent proof of your request.

Always cancel in writing via email sent to an official company address. Email creates a timestamped record that survives disputes and is admissible as evidence in DTI complaints.

Mistake 2: relying on verbal or chat support confirmations

If you reach someone at IQ Test Academy via a live chat, phone call, or messaging app, they may tell you "your account is cancelled," but no official cancellation occurs. Written confirmation is your legal protection.

Always request that support staff send you written cancellation confirmation via email, and do not accept verbal assurances as a substitute.

Mistake 3: assuming a charge reversal automatically cancels your subscription

If you dispute a charge with your bank and the bank refunds the money, your IQ Test Academy subscription remains active unless you separately cancel it with the company. The refund stops one charge, but the company will attempt to charge you again on the next billing cycle.

File both actions: dispute the charge with your bank and send a formal cancellation request to the company simultaneously.

Mistake 4: not saving all communications and receipts

If a dispute with IQ Test Academy escalates to the DTI, your emails, screenshots, and payment receipts are your only evidence. Users who delete emails or do not save confirmation numbers often find their DTI complaints dismissed due to insufficient documentation.

Create a folder on your computer or cloud storage now and save every document related to IQ Test Academy, including the original signup confirmation, all billing statements, and all cancellation-related emails. This archive becomes invaluable if you must formally escalate your complaint.

Mistake 5: allowing the cancellation deadline to pass without follow-up

Companies like IQ Test Academy depend on users becoming distracted and forgetting to verify cancellation confirmation. If you do not receive written confirmation within seven business days of your request, immediately send a follow-up email restating your cancellation demand and setting a new five-day deadline.

Comparison of cancellation scenarios

Your specific cancellation pathway depends on how IQ Test Academy responds to your initial request.

Protecting yourself before signing up

If you have not yet enrolled in IQ Test Academy, these protective measures reduce your cancellation risk substantially.

Red flags in IQ Test academy's terms

Before you enter payment details, review the IQ Test Academy website for these warning signs:

• No published physical address or verified business registration number (you can check business registrations on the Bureau of Internal Revenue website).
• Vague or absent cancellation instructions on the website or in the terms of service.
• A "free trial" that converts to a paid subscription with no prominent notice at checkout.
• An unusually high monthly charge relative to competitor services (IQ Test Academy charges ₱1,999 to ₱3,999 monthly; many accredited IQ testing services charge once per test, not recurring monthly).
• No independent professional accreditation or validation (legitimate psychological assessment tools display credentials from the Philippine Psychological Association or equivalent international bodies).

Your essential cancellation checklist

Before you contact IQ Test Academy, gather these materials and complete these steps:

Contact information and escalation addresses

If IQ Test Academy does not respond to your cancellation request within ten business days, escalate immediately using these official channels.

IQ Test Academy contact information

IQ Test Academy maintains no published physical address or verified customer support phone number in the Philippines. This opacity is itself a violation of the Consumer Act of the Philippines. Consequently, you must use email as your primary contact method. Search your original signup confirmation email for any official address listed, and use that as your primary escalation contact. If no official address is listed, document this failure to publish contact information in your DTI complaint, as it constitutes evidence of deceptive business practices.

DTI consumer protection group contact details

File your formal complaint with the Department of Trade and Industry Consumer Protection Group:

• Physical address: Department of Trade and Industry, Trade and Industry Building, 361 Sen. Gil Puyat Ave., Makati City 1200, Philippines
• Phone: +63 2 7724-2000 or +63 2 7724-2060
• Email: [email protected] or submit complaints through the DTI online portal at www.dti.gov.ph
• Regional offices: Visit www.dti.gov.ph to locate the DTI office in your province
• What to submit: Copies of cancellation request emails, cancellation confirmation (if any), payment receipts, and a written statement describing your attempts to cancel and any charges incurred after cancellation

The DTI will investigate the complaint at no cost to you and can compel IQ Test Academy to refund unauthorised charges or face administrative penalties. In accordance with Philippine consumer protection law, the DTI has authority to suspend or revoke the business licence of companies that systematically ignore cancellation requests.

Bank and payment provider dispute procedures

If IQ Test Academy continues charging you after cancellation, contact your payment provider immediately:

• Credit card: Call the customer service number on the back of your card and request a "chargeback" or dispute of each unauthorized IQ Test Academy charge. Your card issuer will typically process this within 30 days and return the money to your account pending investigation.
• Debit card or bank account: Visit your bank branch or call the fraud department and report the unauthorized recurring charge. Request that your bank block all future transactions from IQ Test Academy and reverse all unauthorized charges.
• Digital wallets (GCash, PayMaya, etc.): Contact the wallet provider's customer service and report the unauthorized transaction. Request that the merchant subscription be terminated and the charge reversed.

Summary and next steps

Cancelling IQ Test Academy requires persistence because the company deliberately obscures its cancellation process. Nevertheless, you possess clear legal rights under the Consumer Act of the Philippines, and systematic documentation of your cancellation request creates an irrefutable record that protects you in disputes.

Begin immediately: save your test results, identify the company's contact methods, and send a formal written cancellation request via email today. Monitor your statement vigilantly for 60 days. If the company ignores your request or continues charging, dispute the charges with your bank and file a formal complaint with the DTI Consumer Protection Group within 30 days of discovering unauthorized charges.

Yafee recognises that subscription cancellations create frustration precisely because companies like IQ Test Academy rely on customer inertia and confusion to retain revenue. Yafee has helped thousands of consumers recover unauthorized charges and regain control of their subscriptions through clear legal pathways and strategic documentation. Your cancellation is legally valid; your refund is justified; and your DTI complaint is your most powerful tool. Yafee stands ready to guide you through every step, and the DTI stands ready to enforce your rights if the company refuses to comply. Act today, document meticulously, and escalate firmly if the company does not honour your cancellation within ten business days.