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Frequently asked questions
Cancel Simplenursing: Step-by-Step Guide
How to cancel Simplenursing and stop automatic charges in the philippines
What Simplenursing is and why filipino users cancel
Simplenursing is a US-based nursing education platform that delivers video lessons, practice questions, and NCLEX exam preparation through recurring monthly subscriptions. You subscribe directly on the website, through Apple, or via Google Play, and the service converts a free 5-day trial into a paid membership automatically unless you cancel before the trial ends. For nursing students in the Philippines, this automatic renewal catches many users off guard, especially during intense exam preparation periods when cancellation feels like the last thing on your mind.
How simplenursing's billing model works for filipino customers
Simplenursing operates entirely in US dollars, which means your Philippine bank, GCash-linked card, or Maya card will apply its own conversion rate and cross-border fees on top of the advertised price. You do not see a native Philippine peso option at checkout, so the final amount you pay may differ significantly from the USD figure displayed. The platform's support team operates Monday to Friday, 7 am to 4 pm Pacific Standard Time, which translates to late evening or early morning in Manila, creating a genuine support gap for Filipino users with urgent billing issues.
The key thing to understand is the conversion burden. A PHP 1,921 monthly charge (USD 34 equivalent) compounds quickly, and once the trial ends, that charge hits your account automatically every month until you actively cancel. Users across the Philippines have reported cancellation complaints after missing the trial deadline by just one or two days and ending up paying for months they no longer needed.
What filipino users pay for on Simplenursing
Simplenursing's plans include access to 1,200+ animated videos, 1,000+ study guides, adaptive practice tests, and question banks focused on nursing school and NCLEX preparation. The service does not charge per course or per lesson; you pay for membership access to the entire library. Three main tiers exist, and a two-year prepaid option is available at a discounted rate.
| Plan name | Monthly cost (USD) | Approximate cost (PHP) | What you get |
|---|---|---|---|
| Essentials | USD 34.00 | PHP 1,921 | Core video library and study guides |
| Premium | USD 39.00 | PHP 2,204 | All videos, guides, and practice questions |
| Unlimited (monthly) | USD 19.00 | PHP 1,074 | Full library plus adaptive tests |
| Unlimited (2-year prepaid) | USD 13.00 per month | PHP 734 per month (PHP 17,628 upfront) | Same as Unlimited, locked-in rate for 24 months |
Your consumer rights when cancelling Simplenursing
As a Filipino consumer, you have explicit legal protections when cancelling subscriptions like Simplenursing.
The consumer act of the philippines protects your cancellation rights
You are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the explicit right to cancel recurring subscriptions, receive clear billing information, and claim refunds for unauthorized or erroneous charges. Simplenursing's automatic renewal model falls directly under this law's scope because it involves a subscription contract that renews without fresh, explicit consent from you each cycle.
The law states that merchants must inform you clearly about the terms of automatic renewal, the cancellation method, and your right to cancel. If Simplenursing makes cancellation deliberately difficult, charges you after you request cancellation, or fails to honor a cancellation request within 15 days, you have grounds to file a complaint with the Department of Trade and Industry (DTI) or demand a chargeback through your bank.
Your legal position: Under RA 7394, you have the right to cancel Simplenursing without penalty, receive a full refund of any charges made after your cancellation request, and escalate to the DTI if the company refuses to comply within 15 days. Keep a copy of your cancellation request and any confirmation emails as evidence.
What to do if Simplenursing refuses to cancel
If you cancel Simplenursing but the company continues to charge you, or if they refuse to acknowledge your cancellation request, you have multiple escalation routes. First, contact your bank or card issuer and file a chargeback dispute within 60 days of the unauthorized charge. Second, file a formal complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or visit your local DTI consumer protection office. The DTI has the authority to investigate merchant practices and order refunds on your behalf. Yafee recommends keeping records of every communication you have with Simplenursing and your bank.
How to cancel Simplenursing step by step
Cancellation methods depend on how you subscribed; follow the correct path for your sign-up channel.
Cancel if you subscribed directly on the Simplenursing website
- Log in to your Simplenursing account at simplenursing.com.
- Go to "Account Settings" or "Billing" in your user dashboard.
- Look for "Subscription" or "Cancel Subscription" option.
- Select "Cancel Subscription" and follow the on-screen prompts.
- Simplenursing may ask why you are cancelling; this is optional feedback.
- Confirm the cancellation when prompted.
- Check your email for a cancellation confirmation from Simplenursing within 24 hours.
- If you do not receive confirmation, log back in and verify the subscription shows as "Cancelled".
- Take a screenshot of the cancelled status for your records.
- Contact Simplenursing support if the online cancellation fails.
- Email: send a written cancellation request to the address listed in the "Why you may need to cancel Simplenursing" section below.
- Include your full name, account email, and subscription plan.
- Request written confirmation of cancellation.
Cancel if you subscribed via apple app store
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon (top right corner).
- Select "Subscriptions".
- Find Simplenursing in your active subscriptions list.
- Tap "Simplenursing" to view your subscription details.
- Tap "Cancel Subscription" and confirm.
- Apple will ask for a reason; this is optional.
- Confirm the cancellation to complete the process.
- Verify cancellation by returning to Subscriptions and checking that Simplenursing no longer appears in your active list.
- Your access will remain active until the end of your current billing cycle.
- Take a screenshot of your subscription list as proof of cancellation.
Cancel if you subscribed via google play store
- Open the Google Play app on your Android device.
- Tap the profile icon (top right corner).
- Select "Payments and subscriptions".
- Tap "Subscriptions" and find Simplenursing.
- Tap the Simplenursing subscription to open its details page.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask for feedback; this is optional.
- Confirm cancellation.
- Confirm the cancellation is complete.
- You will see a message confirming your subscription has been cancelled.
- Screenshot this confirmation for your records.
- Access continues until the end of your current billing period.
What happens after you cancel Simplenursing
Cancellation takes effect immediately, but your access period depends on when you subscribed and your billing cycle.
Access after you cancel
After you cancel Simplenursing, you retain access to the full platform until the end of your current billing cycle. If your next charge was scheduled for 15 March, cancellation on 10 March means you can continue using the service until 15 March. On 16 March, your account will be locked, and you will no longer be able to access videos, practice questions, or study materials. Yafee advises using your remaining access time to download or screenshot any study materials you may need later.
What to expect from your payment method
No further charges will appear on your card, bank account, or mobile wallet after the current billing cycle ends. If a charge appears after your cancellation deadline, this indicates Simplenursing failed to process your cancellation; report this to your bank immediately and file a chargeback dispute. In accordance with RA 7394, the company is required to process your cancellation within 15 days and refund any charges made after your request.
Can you reactivate your account
Yes, you can reactivate a cancelled Simplenursing account by logging back in and selecting "Restart Subscription" or by subscribing again from scratch. If you choose to restart, you may be offered a promotional rate or discount. Nevertheless, this creates a new subscription contract, so verify the terms and renewal date before confirming.
Refunds and chargebacks for Simplenursing charges
Your refund rights depend on when you cancel and your reason for the request.
Full refunds within the trial period
If you cancel Simplenursing during the free 5-day trial, you are entitled to a full refund of any charges if the trial was converted to a paid subscription without your explicit, separate consent. Under RA 7394, automatic renewal charges that occur without clear advance notice are refundable. Contact Simplenursing support immediately and request a refund of trial charges; provide the dates you subscribed and cancelled.
Refunds after the trial period
Once your trial ends and the first paid charge hits your account, your refund eligibility depends on how quickly you cancel. If you request cancellation within 3 to 7 days of the first charge, Simplenursing may issue a partial or full refund at its discretion; however, you have no statutory right to a refund under RA 7394 for the initial billing cycle. Consequently, most platforms issue refunds only for unauthorized charges or billing errors.
If Simplenursing charges you after you have already cancelled, file a chargeback with your bank immediately. Provide your bank with proof of your cancellation request (email confirmation, screenshots, or correspondence) and the date of the unauthorized charge. Your bank will investigate and recover the funds within 30 to 60 days.
How to file a chargeback for unauthorized Simplenursing charges
- Contact your bank or card issuer by phone, email, or online banking as soon as you discover the unauthorized charge.
- Ask to speak with the Disputes or Chargebacks department.
- Provide the transaction date, amount, and merchant name (Simplenursing).
- Submit a chargeback dispute form.
- Your bank will provide a form; fill it out completely and sign it.
- Attach copies of your cancellation confirmation, email receipts, and account screenshots.
- Explain that you cancelled before the charge was applied.
- Wait for your bank's investigation (typically 30 to 60 days).
- Your bank will contact Simplenursing for a response.
- If the bank rules in your favor, the charge will be reversed and credited back to your account.
- Document everything for DTI escalation if needed.
- Keep the chargeback case number and all bank correspondence.
- If your bank denies the chargeback, file a complaint with the DTI with this documentation attached.
Common mistakes to avoid when cancelling Simplenursing
Cancelling a subscription can feel urgent, but a few preventive steps protect you from repeated charges and billing disputes.
Assuming the trial cancellation happened automatically
The biggest mistake Filipino users make is assuming that their Simplenursing trial cancellation was processed because they clicked "Cancel" during the trial week. Simplenursing requires you to confirm cancellation by email or to verify it in your account dashboard; clicking a button does not always complete the process. Always log back into your account 24 hours after cancellation and verify that your subscription status shows "Cancelled" or "Inactive". Screenshot this for evidence.
Cancelling in the wrong place
If you subscribed through Apple or Google Play, you must cancel through that app store, not through the Simplenursing website. Cancelling only on the Simplenursing website while your subscription is still active on Apple will result in continued charges from Apple. Check all three channels (website, Apple, Google Play) to ensure no active subscriptions remain under your email.
Not keeping cancellation proof
Do not rely on memory or a fleeting email; take screenshots of every cancellation screen you see, including the confirmation message, the date, and the time. Save the confirmation email from Simplenursing or your app store in a folder labeled "Simplenursing Cancellation" and back it up. If you later dispute a charge, Yafee recommends having this evidence immediately available for your bank and the DTI.
Ignoring charges after cancellation
If you see a charge appear on your statement after cancellation, act within 60 days by filing a chargeback. The longer you wait, the harder it is to dispute the charge. Furthermore, if you ignore repeated unauthorized charges and only complain months later, your bank may deny the chargeback on the grounds that you did not act promptly.
When to cancel Simplenursing and when to keep it
Your decision to cancel depends on your study timeline, budget, and alternative resources.
| Consider cancelling if... | Consider keeping if... |
|---|---|
| Your NCLEX exam is finished or you passed | You are actively preparing for the NCLEX within 3 months |
| You have exhausted the video library and need new content | You are still working through the 1,200+ videos and practice questions |
| The PHP conversion fees exceed your budget (PHP 1,074+ monthly for Unlimited) | The cost fits your monthly study budget and you use it weekly |
| You found a local Philippine nursing prep platform with peso pricing | No local alternative offers equivalent NCLEX-focused content |
| You are switching to a cheaper plan (e.g., from Premium to Essentials) | Your current plan covers all the resources you need |
| You have not logged in for 30+ days | You log in at least twice per week for active study |
Contact Simplenursing to cancel via mail
If online or app-based cancellation fails, or if you prefer a formal written record, you can send a cancellation request by mail to Simplenursing's official address.
Mailing address for cancellation requests
Send your cancellation letter to:
Simplenursing
Attn: Billing Department
911 Cherokee Street
Denver, Colorado 80204
United States of America
What to include in your written cancellation request
- Your full name as it appears on your Simplenursing account.
- Your registered email address.
- Your subscription plan name (e.g., Unlimited, Premium, Essentials).
- The date you wish your cancellation to take effect.
- A clear statement: "I request immediate cancellation of my Simplenursing subscription effective [date]. Please confirm this cancellation in writing and cease all charges to my account."
- Your contact phone number or email for Simplenursing's response.
- A copy of your account confirmation or most recent billing statement (optional but helpful).
How to send your cancellation letter
Print your cancellation letter and mail it via registered courier or international mail service (e.g., FedEx, DHL, or Philippine postal service). Use a service that provides tracking and proof of delivery, as this proves you sent the request by the correct date. In accordance with RA 7394, Simplenursing must respond to written cancellation requests within 15 days and cease charging you immediately upon receipt of your letter. Keep the tracking number and delivery proof in your records.
Your next steps and yafee's support
Cancelling Simplenursing protects your budget and prevents unwanted charges from a subscription you no longer use. Follow the correct cancellation method for your subscription channel, verify your cancellation within 24 hours, and keep proof of every step. If Simplenursing charges you after cancellation, escalate to your bank or the DTI without delay. Yafee has helped thousands of consumers cancel subscriptions and dispute unauthorized charges by providing clear, legally grounded guidance and practical, step-by-step procedures. Visit Yafee at yafee.com to access additional contract cancellation guides, chargeback templates, and consumer rights resources tailored to Filipino subscribers. Whether you are cancelling Simplenursing today or preparing to cancel another recurring service in the future, Yafee is your trusted resource for navigating merchant contracts and protecting your consumer rights under Philippine law.