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Frequently asked questions
Cancel Lawcrossing: The Right Way
How to cancel Lawcrossing and stop unwanted charges: your complete philippines guide
Understanding Lawcrossing and what you're paying for
Lawcrossing is a legal recruitment platform that connects lawyers, paralegals, law students and other legal professionals with job opportunities across various practice areas. You subscribe to access their comprehensive database of law-related positions rather than searching individual listings manually. The service operates from the United States with headquarters in Pasadena, California, but remains accessible to Philippine users-though the cancellation process demands careful attention to timing and procedure.
What Lawcrossing actually delivers
Your subscription grants you full access to regularly updated law-related job postings. You are not purchasing job placement services, interview coaching or career guarantees. The platform simply provides visibility into available positions so you can apply directly to employers. Many users initially sign up because introductory rates appear affordable, but the automatic renewal system often catches subscribers off guard when their trial period concludes.
Pricing breakdown for philippine users
Lawcrossing advertises an introductory rate of $1.25 (approximately ₱71 at current exchange rates) weekly for the first 12 weeks, then converts to the standard rate of $25.00 (approximately ₱1,412) every four weeks. Since the service charges in US dollars, your actual peso amount fluctuates with exchange rates at each billing date. Automatic renewal occurs whether you actively use the platform or not, which is the primary source of cancellation complaints.
| Plan type | Introductory rate | Trial duration | Standard rate | Billing frequency |
|---|---|---|---|---|
| Trial subscription | $1.25 (₱71) | 12 weeks | $25.00 (₱1,412) | Weekly, then every 4 weeks |
| Full access | $25.00 (₱1,412) | Ongoing | Same as standard | Every 4 weeks |
When you should cancel Lawcrossing
Identifying your reasons for cancellation clarifies whether you should exit immediately or wait until a strategic date. Yafee has guided thousands of Philippine users through subscription assessments to determine whether services still align with their professional needs. Common cancellation reasons include securing employment, discovering superior job boards, unauthorized charges, or recognizing insufficient platform usage to justify ongoing costs.
Reasons to cancel immediately
You should cancel right away if you have obtained employment and no longer require active job searching. Cancel immediately if you notice charges appearing on your bank statement without authorization, if posted job listings do not match your legal practice area or location, or if you have not logged into your account or submitted applications within the past 30 days. If you signed up impulsively and now realize Lawcrossing does not fit your job search strategy, cancelling before your next billing cycle prevents unnecessary expenditure.
Situations where you might wait before cancelling
Keep your subscription active if you are actively job searching and the platform listings genuinely lead to interviews or applications. If you have pending applications for positions discovered through Lawcrossing, waiting until those opportunities conclude prevents interruption of your prospects. Additionally, if your trial period expires soon and you have already decided to cancel, timing your request strategically ensures the company processes it before your next charge posts to your account.
How to cancel Lawcrossing step by step
Lawcrossing operates as a US-based service with no online self-service cancellation portal, so you must contact their support team directly by phone. This process remains straightforward once you understand the exact procedure and have your account information ready. Yafee recommends preparing your account details and subscription history before making your call to ensure efficiency and create documentation of your cancellation request.
Step 1: gather your account information
Retrieve your Lawcrossing account details before contacting support. You will need your full name, email address associated with the account, and the phone number or payment method you registered with the service. Locate your most recent billing statement or confirmation email-this shows your subscription start date and current plan status. Having these details ready prevents delays and ensures the support representative can immediately access your account and process your cancellation without requiring follow-up calls.
Step 2: contact Lawcrossing support by phone
Call Lawcrossing's customer support team during US business hours. The service operates from Pasadena, California, so contact them between 8:00 AM and 5:00 PM Pacific Time, Monday through Friday. Yafee recommends calling early in the week to avoid queue delays. When you reach the representative, clearly state that you wish to cancel your subscription and request written confirmation of your cancellation after the call concludes. Ask the representative for the specific date your access will terminate and confirm that no further charges will be applied.
Step 3: request written cancellation confirmation
During your call, explicitly request that Lawcrossing send you written confirmation of your cancellation via email. This documentation protects you if disputes arise later regarding unauthorized charges or cancellation timing. The confirmation email should include your account number, cancellation date, and explicit confirmation that no renewal charges will be applied. If the representative hesitates to provide this, escalate your request by asking for the Consumer Privacy Department contact information, which operates from the Ephraim, Utah mailing address listed in their company records.
Step 4: verify no future charges appear
Monitor your bank statement or credit card for 30 days after your cancellation confirmation date. Verify that no charges from Lawcrossing appear during this monitoring period. If an unauthorized charge posts to your account after cancellation, gather your cancellation confirmation email and dispute the charge with your bank or credit card issuer immediately. This protection falls under Philippine consumer law protections that Yafee will explain in the following section.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protections when cancelling subscription services and disputing unauthorized charges. Understanding your legal standing strengthens your position if Lawcrossing refuses to cancel or continues charging after you request termination.
Your statutory consumer rights
Under the Consumer Act of the Philippines, you have the right to accurate information about all subscription terms, including automatic renewal conditions and cancellation procedures. Lawcrossing must clearly disclose renewal dates, billing amounts, and cancellation methods before you authorize payment. If the company failed to clearly present these terms or made cancellation deliberately difficult, this constitutes deceptive practice under Section 4 of the Consumer Act.
Furthermore, you retain the right to cancel any subscription service, and companies cannot impose unreasonable barriers to cancellation. Lawcrossing cannot require you to provide verbal notice only, cannot ignore written cancellation requests, and cannot continue charging after you cancel. If unauthorized charges appear after cancellation, you have the right to dispute them through your bank and demand refunds.
Your legal position if Lawcrossing refuses cancellation
If Lawcrossing declines your cancellation request or continues charging after you cancel, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Arbitration Council. Yafee advises documenting all communications-save your cancellation confirmation email, note the dates and times of your calls, and retain bank statements showing unauthorized charges. The DTI Consumer Arbitration Council can compel the company to cease charges and issue refunds within prescribed timelines. Your written documentation becomes essential evidence in disputes.
How to request a refund from Lawcrossing
Philippine law permits refunds for services you did not use or for charges incurred after cancellation. The timeline and method depend on whether you cancelled during your trial period or after conversion to the standard rate.
Refunds within the trial period
If you cancel Lawcrossing within 14 days of your initial subscription and request a refund, the company should return your payment under consumer protection principles. However, Philippine law does not guarantee automatic trial refunds-the company's cancellation policy and their terms of service control this outcome. Yafee recommends requesting the refund explicitly during your cancellation call: "I am cancelling my subscription and requesting a full refund of all charges incurred." Request written confirmation of whether your refund will be processed and the expected timeline.
Refunds after standard billing begins
Once Lawcrossing begins charging your standard rate of $25.00 every four weeks, obtaining refunds becomes more challenging. You can request a refund for the most recent charge if you cancel before using the service during that billing cycle. For earlier charges, you must demonstrate non-use or that the service failed to deliver as promised. If Lawcrossing refuses a reasonable refund request, dispute the charge through your bank or credit card issuer. Banks typically reverse charges within 30 to 60 days if you can demonstrate that the company continued charging after you requested cancellation.
Common cancellation mistakes and how to avoid them
Most cancellation problems stem from easily avoidable errors-rest assured that understanding these traps positions you to cancel smoothly without complications.
Mistake 1: failing to document your cancellation request
The most frequent error is cancelling by phone without requesting or retaining written confirmation. If no email record exists, Lawcrossing can later claim you never requested cancellation and continue billing. Always ask the support representative to send a confirmation email after your call. If they refuse, escalate to a manager and insist on documentation. This single step eliminates 80 percent of post-cancellation billing disputes.
Mistake 2: cancelling too close to your billing date
If your next billing date arrives within hours of your cancellation call, the automated system may process your renewal charge before the cancellation takes effect. Yafee advises cancelling at least two business days before your next scheduled charge. Review your billing history or cancellation confirmation email for the exact renewal date, then schedule your cancellation call accordingly. If a charge posts after cancellation due to timing, dispute it immediately through your bank with your cancellation confirmation email as evidence.
Mistake 3: assuming online chat or email cancellation options exist
Lawcrossing does not maintain a user portal where you can cancel online, nor do they reliably process cancellations submitted via email. Relying on these channels delays your cancellation and may result in continued charges while your request sits in an email queue. Always confirm that you have spoken directly with a support representative who accessed your account and processed your cancellation in real time. Verbal cancellation followed by written confirmation remains the only reliable method.
Mistake 4: not monitoring your account after cancellation
Your responsibility continues after you cancel. Many users assume their work is finished once they hang up the phone, then discover unwanted charges weeks later. Monitor your bank or credit card statement for 60 days after your cancellation date. If any charge from Lawcrossing appears, immediately contact your bank to dispute it. Yafee recommends setting a calendar reminder to check your statement on day 30 and day 60 post-cancellation-this simple action catches problems while they remain easy to resolve.
After you cancel: what happens to your account
Understanding your post-cancellation timeline clarifies when your access ends and when your financial obligation ceases.
Access termination
Lawcrossing typically terminates your account access on the date your current billing cycle was scheduled to end. If you cancelled during week 6 of your 12-week trial, you retain access through the end of that trial period unless you specifically requested immediate termination. Request immediate termination during your cancellation call if you prefer instant access revocation. Confirm the exact termination date with your support representative so you understand your final access window.
Final billing and charge timeline
No charges should post to your account after your cancellation confirmation date, except for the current billing cycle if it had already been processed. If your next billing date has not yet arrived when you cancel, that charge must not occur. If a charge does appear after cancellation, this constitutes unauthorized billing and you have grounds to dispute it. Retain your cancellation confirmation email indefinitely-you may need it months later if a dispute arises.
Comparing Lawcrossing to alternative legal job platforms
Before cancelling, consider whether alternative platforms might better serve your job search needs. Yafee has compiled this comparison to help Philippine legal professionals evaluate available options.
| Platform | Cost structure | Key features | Best for |
|---|---|---|---|
| Lawcrossing | $1.25/week (trial), then $25/month | Comprehensive database, automated alerts | Nationwide US legal job search |
| LinkedIn Jobs | Free with optional premium | Social networking, employer profiles, networking | Networking-focused professionals |
| Indeed Legal | Free job posting search | Broad listings, review platform, mobile app | Wide geographic reach, flexible search |
| Local bar association job boards | Free or nominal membership | Vetted employers, regional focus | Local practice area opportunities |
Lawcrossing contact information and mailing address
To cancel Lawcrossing by phone, contact their US-based support team during business hours. The company maintains offices in multiple locations. For consumer privacy inquiries and formal complaints, direct your correspondence to their Consumer Privacy Department.
Mailing address for cancellation requests and complaints:
Lawcrossing Consumer Privacy Department
Ephraim, Utah (mailing address)
Principal headquarters:
Pasadena, California
When you mail a formal cancellation request to this address, send it via registered mail or courier service that provides tracking and delivery confirmation. Include your full name, account email address, subscription start date, and explicit cancellation request. Retain your proof of mailing as evidence that you submitted your cancellation in writing. This creates a documented trail that protects you if future disputes arise regarding billing or service access.
If Lawcrossing continues charging after your cancellation request, immediately contact your bank or credit card issuer to dispute the charges. Provide your cancellation confirmation email and mailing address proof as evidence. Your financial institution can reverse unauthorized charges and investigate Lawcrossing's billing practices on your behalf.
Key takeaways and next steps
Cancelling Lawcrossing requires direct phone contact with US support, written confirmation of your cancellation request, and ongoing monitoring of your bank statement. Prepare your account details, call during US business hours, request email confirmation, and verify that no charges appear for 60 days post-cancellation. Under the Consumer Act of the Philippines, you retain the right to cancel any time and dispute unauthorized charges through your bank. If Lawcrossing refuses to cease billing, file a complaint with the Department of Trade and Industry Consumer Arbitration Council.
Yafee has helped thousands of Philippine consumers navigate subscription cancellations and recover refunds through documented procedures and legal protections. Whether you are cancelling due to employment success, discovering better platforms, or simply reducing expenses, following these steps ensures your cancellation processes smoothly and protects your financial interests. Visit Yafee.com to access cancellation templates, sample dispute letters, and step-by-step guides for other subscription services. Your clear exit from Lawcrossing strengthens your control over recurring charges and reinforces your consumer rights under Philippine law.
Important warning
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