Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vimeo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vimeo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vimeo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vimeo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vimeo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vimeo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vimeo refuses your cancellation.
Frequently asked questions
Cancel Vimeo: The Right Way to Stop Unwanted Charges
How to cancel Vimeo and recover control of your video hosting account in the philippines
What Vimeo is and why it matters to philippine creators
Vimeo is a professional video hosting and creator platform founded in 2004 and headquartered in New York. Unlike YouTube, Vimeo prioritises creator control - you choose who sees your videos, how they appear, and whether ads appear on your content. You host your videos on Vimeo's servers, control the player design with your own branding, and access detailed viewer analytics. For agencies, businesses, and independent creators in the Philippines, Vimeo offers team collaboration tools, live streaming, password protection, and professional playback features.
Vimeo operates on a freemium subscription model. Your free account includes limited storage and uploads; paid plans unlock larger storage quotas, advanced analytics, live event streaming, branded players, and team seats. The catch: your subscription renews automatically every month or year unless you cancel before your renewal date. This automatic-renewal system is where many Philippine users face unexpected charges.
How automatic renewal works and why it catches you off guard
When you sign up for a paid Vimeo plan, you agree to automatic renewal. Your payment method is charged on the same day each month (or year) until you cancel. Vimeo sends you a renewal notice before the charge, but emails can be missed or filtered. By the time you realise you have been charged, 14 to 30 days may have passed. Under Philippine consumer law, you have rights around this process - which Yafee will explain in detail below.
Vimeo's pricing structure in philippine pesos
Vimeo displays all prices in US dollars on their website, which creates confusion for Philippine subscribers who pay in pesos. Here is the current pricing breakdown, converted at a representative exchange rate of approximately ₱56 per USD (rates fluctuate daily):
| Plan | USD monthly | Estimated PHP monthly | Annual cost (upfront) |
|---|---|---|---|
| Starter | $13 | ₱728 | $130 (₱7,280) |
| Standard | $25 | ₱1,400 | $250 (₱14,000) |
| Advanced | $75 | ₱4,200 | $750 (₱42,000) |
| Premium | $240 | ₱13,440 | $2,400 (₱134,400) |
Annual plans cost less per month but require you to pay the full amount upfront. If you pay ₱42,000 for an annual Advanced plan and cancel after two months, Vimeo typically offers a prorated refund - though this depends on their refund policy and when you cancel. More on refunds below.
Your consumer rights in the philippines and what Vimeo must do
The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a subscription buyer and sets clear rules for companies like Vimeo.
What the consumer act of the philippines guarantees you
The Consumer Act mandates that Vimeo must present all subscription terms clearly before you pay. You have the right to cancel without unreasonable penalties or hidden barriers. The law prohibits "negative option" billing practices - charging you without your explicit, informed consent. If Vimeo makes cancellation deliberately difficult to find or requires you to call a foreign number during restricted hours, they violate Philippine consumer protection law.
Furthermore, Republic Act No. 7394 requires Vimeo to honour cancellation requests within 14 days of receiving them. If you submit a cancellation request and Vimeo continues to charge you, you have grounds to dispute the charge with your bank or credit card company, citing consumer law violations.
Your legal position when cancelling Vimeo
You have the right to:
- Cancel your subscription at any time, with no penalty or lock-in period.
- Receive a refund for any charges incurred after your cancellation request is submitted, if Vimeo continues to bill you.
- Access your account data and videos before or after cancellation (for a reasonable period).
- Dispute fraudulent or erroneous charges with your bank or card issuer if Vimeo ignores your cancellation.
- File a complaint with the Department of Trade and Industry (DTI) Consumer Assistance Arbitration Service (CAAS) if Vimeo refuses to comply.
Yafee recommends you keep a record of your cancellation request - screenshot or email confirmation - as proof of when you cancelled. This evidence is crucial if you need to escalate to your bank or the DTI.
Step-by-step guide to cancelling your Vimeo account
Vimeo offers several cancellation methods; the fastest is through your account settings online.
Step 1: sign in to your Vimeo account
Visit vimeo.com and enter your email address and password. If you have enabled two-factor authentication, complete that step. Once logged in, you see your dashboard with your uploaded videos and account menu.
Step 2: navigate to account settings and billing
Click your profile icon in the top right corner of the Vimeo dashboard. A dropdown menu appears. Select "Settings" or "Account Settings" from the menu. On the Settings page, locate the "Billing" or "Subscription" tab on the left sidebar.
Step 3: locate your active subscription
Under the Billing section, you see your current plan, renewal date, and payment method. Vimeo displays the exact date your subscription renews (for example, "Renews on 15 March 2025"). This is critical information: you must cancel before this date to avoid the next charge.
Step 4: click "Cancel subscription" or "Manage subscription"
Near your active plan, you find a button or link labeled "Cancel subscription," "Downgrade," or "Manage subscription." Click it. Vimeo may prompt you with a survey asking why you are cancelling - this is optional, but your feedback helps them improve.
Step 5: confirm your cancellation
Vimeo displays a confirmation screen outlining what happens next. Read it carefully. Vimeo confirms the cancellation date and whether you retain access to your videos until then. Click "Confirm cancellation" or "Yes, cancel my subscription." Vimeo sends you a confirmation email immediately.
Step 6: verify the cancellation email
Check your inbox (and spam folder) for a cancellation confirmation from Vimeo. This email includes your cancellation date and any refund details. Save this email as proof. If you do not receive a confirmation within 24 hours, log back into your account and verify that the subscription shows as "cancelled" or "downgraded."
If the online method does not work - for example, if you encounter a technical error or your account is locked - you can cancel by postal letter. Send your cancellation request to Vimeo's registered address:
Vimeo, Inc.
330 West 34th Street, 5th Floor
New York, NY 10001
USA
In your letter, include your full name, email address associated with your Vimeo account, current plan, and a clear statement: "I hereby request immediate cancellation of my Vimeo subscription effective immediately." Send it via registered mail (para sa patunay ng delivery) and keep a copy. Yafee recommends this method only if the online cancellation fails, as postal correspondence takes 7 to 14 days to reach Vimeo in New York.
What happens after you cancel Vimeo
Cancellation is not instant deletion; it is a transition. Understanding what occurs in the days and weeks after you click "confirm cancellation" protects you from confusion or unexpected charges.
Your access to videos and data after cancellation
Once you cancel, Vimeo downgrades your account to free tier immediately or on your renewal date (depending on when you cancel within your billing cycle). You retain access to your videos and account for a limited period - typically 30 to 60 days - to download or export them. After that window, Vimeo may delete your videos if you do not upgrade back to a paid plan. Consequently, if you have videos you wish to keep, download them before the grace period ends. Vimeo provides an export or download tool in your account settings.
Refunds and final charges
Whether Vimeo refunds your money depends on two factors: how much of your billing cycle remains and Vimeo's refund policy. If you paid ₱14,000 for an annual plan and cancel after one month, Vimeo calculates a prorated refund for the remaining 11 months and credits it to your original payment method within 5 to 10 business days. If you cancel mid-month on a monthly plan, Vimeo typically issues a refund covering the unused portion of the month.
However, some accounts are ineligible for refunds - for example, if you used Vimeo's credits or promotional discounts. Check Vimeo's refund policy in your account or in the cancellation confirmation email.
Final charge and billing cycle confirmation
If you cancel before your renewal date, Vimeo does not charge you again. If you cancel after your renewal date has already passed and a charge has already been processed, that charge stands, but you receive a refund within 5 to 10 business days. Log into your account and verify that the Subscription status reads "Cancelled" or "Inactive." If it still shows as "Active," contact Vimeo support immediately.
What to do if Vimeo continues to charge you after cancellation
Occasionally, Vimeo's system fails or a support agent makes an error, and charges continue after you have cancelled. Here is how to fight back.
Step 1: request a refund from Vimeo support
Email Vimeo support at [email protected] with the subject line "Refund request: unauthorized charge after cancellation." Include your account email, the charge date, amount, and your cancellation confirmation email. Vimeo support responds within 24 to 72 hours. In most cases, they issue a refund immediately or escalate to their billing team.
Step 2: dispute the charge with your bank or credit card company
If Vimeo does not respond within 7 days or refuses the refund, contact your bank or credit card issuer and file a dispute. Tell them you cancelled your subscription and were charged without consent. Provide your cancellation confirmation email as evidence. In the Philippines, your bank has a mandatory dispute resolution window of 30 to 45 days. They investigate and either reverse the charge or require Vimeo to prove the charge was authorised.
Step 3: file a complaint with the department of trade and industry (DTI)
If the bank dispute fails or Vimeo ignores you, file a complaint with the DTI Consumer Assistance Arbitration Service (CAAS). You can lodge a complaint online at www.dti.gov.ph or visit your nearest DTI office. Include copies of your cancellation confirmation, any emails from Vimeo, and your bank dispute record. The DTI can compel Vimeo to refund you and may impose penalties if they find Vimeo violated the Consumer Act of the Philippines.
Yafee advises that escalation to the DTI is effective and free; many companies settle unauthorized charges quickly when they receive a formal complaint.
Common mistakes to avoid when cancelling Vimeo
Cancellation is straightforward, but a few missteps can delay your cancellation or leave you charged. You are not alone in making these errors - thousands of Philippine users face them.
Mistake 1: confusing "downgrade" with "cancel"
Vimeo offers two options: downgrade to the free plan or cancel entirely. If you click "Downgrade," your account remains active on the free tier, and no refund is issued. If you want a refund and to end your subscription, you must select "Cancel subscription," not downgrade. Check the button label carefully.
Mistake 2: cancelling too late in your billing cycle
If your renewal date is 25 March and you cancel on 24 March, Vimeo processes the charge on 25 March first, then cancels. You will receive a refund, but it takes 5 to 10 days. To avoid a charge altogether, cancel at least 2 to 3 days before your renewal date. Mark your renewal date in your calendar immediately.
Mistake 3: not keeping your cancellation confirmation
The email confirmation Vimeo sends is your legal proof of cancellation. If you delete it or lose it, you have no evidence if Vimeo charges you again. Save the cancellation email to a folder labeled "Subscriptions" or take a screenshot. Yafee recommends screenshotting your Billing page after cancellation, showing the subscription status as "Cancelled."
Mistake 4: assuming you lose access to your videos immediately
Many users panic after cancelling, thinking their videos vanish instantly. In reality, you have 30 to 60 days to download or export them. If you need your videos, do not cancel in a panic. Download them first, then cancel. Most creators lose videos not because Vimeo deletes them after cancellation, but because they forget the 60-day grace period exists and fail to download in time.
Mistake 5: cancelling without checking your refund eligibility
Not every charge qualifies for a refund. If you purchased Vimeo credits (used to buy additional services) or a promotional discount was applied, the refund may be partial or zero. Read Vimeo's refund policy in your account settings before you cancel. If you are unsure, email [email protected] and ask, "Am I eligible for a refund if I cancel today?" Get a written answer before you proceed.
Comparing Vimeo to alternative video hosting platforms
If you are cancelling because you found a cheaper or better-suited platform, here is how Vimeo stacks up against common alternatives available to Philippine creators.
| Platform | Starting price (USD) | Storage (free tier) | Best for |
|---|---|---|---|
| Vimeo | $13/month | 500 MB free | Professionals, branded playback |
| YouTube | Free (ads) | Unlimited | Mass audience, monetisation |
| Bunny Stream | $0.01/min viewed | Pay-per-view | Budget-conscious, live streaming |
| Wistia | $99/month | 1 video free | Marketing, lead capture |
| Self-hosted (WordPress) | $5-15/month | Depends on plan | Full control, no middleman |
If you are moving to YouTube, note that YouTube videos are publicly indexed by Google unless you mark them private or unlisted - different from Vimeo's privacy controls. If you are moving to self-hosted WordPress, you gain control but lose Vimeo's professional playback and analytics features. Choose based on your creator goals, not just cost.
Checklist: before and after cancelling Vimeo
Use this checklist to ensure you cancel smoothly and recover any refunds owed to you.
Before you cancel
- Note your renewal date (visible in Billing section).
- Download or export any videos you want to keep.
- Screenshot your current plan and pricing.
- Check Vimeo's refund policy in Account Settings or via support.
- Verify your bank account or credit card is correct (for refunds).
- Confirm you have access to the email address linked to your account.
During cancellation
- Log in to vimeo.com with your primary account credentials.
- Go to Settings > Billing > Subscription.
- Click "Cancel subscription" (not "Downgrade").
- Read the confirmation screen carefully.
- Click "Confirm cancellation."
- Screenshot the confirmation page.
After you cancel
- Check your email for Vimeo's cancellation confirmation within 24 hours.
- Save the confirmation email and screenshot together.
- Log back in 24 hours later and verify the subscription status is "Cancelled."
- Check your bank account 5 to 10 days later for any refund.
- If no refund appears, contact Vimeo support with your cancellation confirmation.
- If Vimeo continues to charge you, dispute the charge with your bank.
Final summary: cancelling Vimeo safely and reclaiming your money
Cancelling Vimeo in the Philippines is your right under the Consumer Act of the Philippines. The process takes under five minutes if you use the online method, and Vimeo is obligated to honour your cancellation immediately and process any eligible refunds within 5 to 10 business days.
The most important steps are: (1) cancel before your renewal date; (2) save your confirmation email; (3) download your videos within the 60-day grace period; and (4) verify the cancellation in your account the next day. If Vimeo continues to charge you after cancellation, you have two escalation paths - dispute the charge with your bank, or file a complaint with the DTI Consumer Assistance Arbitration Service (CAAS).
Yafee has guided thousands of Philippine consumers through subscription cancellations like this one. Our mission is to ensure you understand your rights, take control of your billing, and recover unauthorised charges when they occur. If you encounter resistance from Vimeo or need clarification on your consumer rights, Yafee.com offers free resources and detailed guides on Philippine consumer protection law.
Cancelling is painless. Your videos are safe. Your refund is protected by law. Act now, and you will reclaim control of your subscriptions today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Vimeo?
Join over 30,000 users who already trust us.