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Frequently asked questions
Cancel Hellofax: The Right Way
How to cancel Hellofax and stop unwanted USD charges today
What Hellofax is and why you might want to cancel
Hellofax is a cloud-based fax service that allows you to send and receive faxes online without owning physical fax equipment. The platform targets small businesses and professionals who need electronic signatures and integration with other business tools. You access everything through a web browser or mobile app rather than traditional fax hardware.
The core appeal is convenience: no paper, no cables, and no equipment cluttering your desk. However, many Filipino users sign up for the free 30-day trial, send one or two test faxes, then forget the account exists. When that trial window closes, Hellofax converts your account to a paid subscription and starts charging automatically each month. If you fall into that category, cancelling now will prevent future charges and put your money back where it belongs.
How Hellofax pricing works in the philippines
Hellofax publishes prices in US dollars, not Philippine pesos. When you get billed, your bank applies its own exchange rate on top, so your actual charge in PHP varies slightly depending on your card issuer and the day you were charged. Most Filipino users pay via credit card because local payment methods like GCash or Maya are not clearly advertised as accepted options.
This creates a second hidden cost: foreign transaction fees. Your bank may charge an extra 1 to 3 percent for processing a USD payment. Over a year, that adds up significantly. If you barely use the service, cancelling makes financial sense immediately.
The trial-to-paid trap and why it catches so many users
Hellofax's business model relies on people forgetting to cancel. You get 30 days free, the service works smoothly during that window, then when the trial ends, the system automatically downgrades or upgrades your account into a paid plan without a second confirmation email. Some users report they never received a clear "trial ending soon" reminder, which is frustrating and unfair.
Under the Consumer Act of the Philippines (Republic Act No. 7394), a company must give you clear, honest information about billing before you agree to charges. Hellofax's trial-to-paid conversion should be transparent and easy to stop. If you missed a warning or received no warning at all, that is a legitimate complaint you can raise with Hellofax support or escalate to the National Telecommunications Commission (NTC) or Department of Trade and Industry (DTI).
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with services like Hellofax. You have the right to clear information about pricing, billing dates, and cancellation procedures before you agree to pay.
What the law guarantees you
Section 10 of the Consumer Act states that sellers and service providers must provide truthful, non-deceptive information in advertisements and contracts. This means Hellofax cannot hide cancellation steps or billing terms in tiny print at the bottom of a page. You have the right to find that information easily and prominently displayed.
You also have the right to cancel any subscription without penalty if you no longer want the service. Hellofax states there is no cancellation fee or minimum contract period, which aligns with fair consumer practice. However, if you cancel after your trial ends and a paid cycle has already started, they may not refund that current cycle, though your access continues until the cycle ends.
If Hellofax refuses to process your cancellation, continues to charge you after you cancel, or provides contradictory billing information, you can file a complaint with the DTI Consumer Complaints and Advocacy Division. The DTI handles disputes between consumers and service providers and can compel companies to explain their billing practices or issue refunds.
Your legal position
You are legally entitled to cancel your Hellofax subscription at any time. The Consumer Act of the Philippines requires that Hellofax provide you with a straightforward cancellation method and process your request without delay. If they fail to do so, you have grounds to escalate to the DTI or your credit card issuer's chargeback department. You should receive written confirmation of your cancellation, either by email or dashboard notification, within 24 to 48 hours.
Hellofax pricing and billing breakdown
Understanding what you are paying each month helps you decide whether to cancel or keep the service active.
| Plan | Monthly cost (USD) | Faxes per month | Best for |
|---|---|---|---|
| Free trial | 0 | Unlimited (30 days only) | Testing the service |
| Starter | 9.99 | 50 faxes | Light occasional use |
| Professional | 19.99 | 200 faxes | Regular small business use |
| Business | 39.99 | 500 faxes | High-volume operations |
At current exchange rates, the Starter plan costs approximately PHP 540 to 560 per month, depending on your bank's USD conversion rate. Most Filipino cancellations happen in the Starter or Professional tiers, where users discover they are paying for features they no longer need or never used in the first place.
How to cancel Hellofax in four clear steps
Cancelling your Hellofax account is straightforward if you follow the correct procedure and keep records of your cancellation request.
Step one: log in to your Hellofax account
Visit the Hellofax website and enter your email address and password. If you have forgotten your password, click the "Forgot Password" link and follow the email recovery process. You must have access to your registered email address to complete this step. Do not proceed to the next step until you can see your account dashboard.
Step two: navigate to your account settings and billing section
Once you are logged in, locate the account menu or settings icon, typically found in the top right corner of the dashboard. Look for an option labelled "Account Settings," "Billing," "Subscription," or "Manage Plan." Click on that option to open your billing and subscription preferences. You should see your current plan, billing date, and renewal amount displayed clearly.
Step three: find and select the cancel or downgrade option
Within the billing section, you will see a button or link for "Cancel Subscription," "Downgrade Plan," or "End Service." Click on this option. Hellofax may ask you to confirm why you want to leave, offering a survey or feedback form. You are not required to provide detailed feedback, but doing so helps the company improve. Select your reason and proceed to the next screen.
Step four: confirm your cancellation and save your confirmation email
Hellofax will ask you to confirm that you want to cancel. Click the final "Confirm Cancellation" or "Cancel My Subscription" button. Within seconds, you should see a confirmation message on your screen stating that your subscription has been cancelled. Immediately take a screenshot of this confirmation or note the cancellation reference number if one is provided. You will also receive a confirmation email from Hellofax at your registered email address within 2 to 4 hours. Save this email in a folder dedicated to cancellations for your records.
What happens after you cancel
Cancelling your Hellofax subscription does not immediately cut off your access or delete your data. Understanding the post-cancellation timeline prevents confusion and protects you if billing disputes arise later.
Your access and billing after cancellation
After you cancel, your Hellofax account enters a "cancelled" status. You retain access to your account and any stored faxes until the end of your current billing cycle. For example, if you cancel on the 15th of the month and you were charged on the 1st, you can still use Hellofax until the end of that month. Hellofax will not charge you again when the next billing cycle begins.
This grace period gives you time to export any faxes or data you need to keep. Log in to your account, download any faxes or attachments, and save them to your local computer or cloud storage. Hellofax retains deleted accounts for 90 days, so if you change your mind and want to reactivate, you can contact support within that window and request a restoration, though you may be charged a reactivation fee.
Checking your credit card statement
After your billing cycle ends, monitor your credit card statement to ensure Hellofax does not charge you again. The charge should cease immediately. If you see a charge appear 30 or more days after your cancellation was confirmed, contact Hellofax support immediately and provide your cancellation confirmation email as evidence. If Hellofax refuses to refund the erroneous charge, escalate the issue to your credit card issuer and file a dispute. Most credit card companies reverse fraudulent or duplicate charges within 7 to 14 business days.
Refunds and what you can recover
Refund policies vary depending on when in your billing cycle you cancel. Yafee advises users to understand these rules before submitting a cancellation request.
Refunds for unused subscription time
Hellofax does not refund subscription fees for unused time within the current billing cycle. If you cancel on the 5th of the month and were charged on the 1st, you lose the fees for days 5 through the end of the month. This is standard practice across cloud services and aligns with the Consumer Act of the Philippines, which permits companies to retain payment for services delivered up to the cancellation date.
However, if you cancelled your account during the free trial period (within 30 days of sign-up) and Hellofax charged you before the trial officially ended, you have grounds to request a refund. Contact Hellofax support with your account creation date and cancellation date, and request that they refund any charges incurred before the trial period ended. Yafee recommends keeping all emails and receipts as proof of the timeline.
Disputing unauthorized or duplicate charges
If Hellofax continued charging you after you cancelled, or charged you more than once in a single billing cycle, contact them immediately. Email Hellofax support with your cancellation confirmation number and a screenshot of the erroneous charge on your credit card statement. Request a refund within 14 days of discovering the charge.
If Hellofax does not respond or refuses to refund, escalate to your credit card company. Call the number on the back of your card, explain that you cancelled the subscription but were charged anyway, and request a chargeback. Your bank will investigate and typically refund the amount while the investigation proceeds. Yafee has helped thousands of consumers recover unauthorized charges through this process.
Common cancellation mistakes and how to avoid them
Most cancellation problems are preventable. Take these precautions to protect yourself from billing surprises or account recovery issues.
Mistake one: cancelling without saving confirmation
Many users click "confirm cancellation," see the confirmation message, and assume they are done. However, screenshot or print the confirmation page and save the confirmation email Hellofax sends you within hours. These documents are your proof of cancellation if a dispute arises. Without them, Hellofax may claim no cancellation request was received, and your credit card company will side with the company unless you provide evidence.
Mistake two: cancelling a few days before billing
If your billing date is the 28th and you cancel on the 25th, Hellofax will still charge you on the 28th. You will then have access until the end of that cycle. Instead, cancel immediately after your bill is processed so you maximize the time before your next charge. Alternatively, contact Hellofax support and ask them to align your billing date with your cancellation so you can receive a partial refund for unused days.
Mistake three: assuming you must contact customer support to cancel
Hellofax allows self-service cancellation through your account dashboard. Do not assume you must email support or call a phone number to cancel. Using the self-service option provides you with an immediate on-screen confirmation and a documented email trail, which is stronger evidence than a support email conversation that may get lost or misinterpreted.
Mistake four: not checking for promotional subscriptions or linked accounts
If you signed up for Hellofax through a partner website or third-party app, cancelling your main Hellofax account may not cancel the linked subscription. Log in to the original platform where you created the account (for example, a business suite or app bundle) and check whether a separate Hellofax subscription exists there. Cancel both to prevent phantom charges.
How yafee helps you cancel with confidence
Yafee is a specialist platform that guides Filipino consumers through the cancellation process for cloud services, subscriptions, and digital products. Yafee offers step-by-step instructions tailored to your country's consumer protection laws, including the Consumer Act of the Philippines. When you use Yafee, you gain access to verified cancellation routes, legal frameworks, and escalation procedures specific to services like Hellofax.
Unlike generic cancellation guides, Yafee cross-references your rights under Republic Act No. 7394 and explains what to do if a company ignores your cancellation request. Yafee also maintains a database of cancellation addresses and support email addresses for thousands of services, so you always have the correct contact method. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by combining legal knowledge with practical, step-by-step guidance.
Comparison table: keep or cancel Hellofax
Use this table to decide whether cancelling is the right choice for your situation.
| Scenario | Keep Hellofax | Cancel Hellofax |
|---|---|---|
| You send faxes weekly and use all features | Keep it | |
| You signed up for a trial, sent one test fax, never logged in again | Cancel immediately | |
| You receive 5 or fewer faxes per month and rarely send | Cancel | |
| You need electronic signatures and integration with your business tools | Keep it | |
| You switched to a different fax service and no longer need Hellofax | Cancel now | |
| You want to avoid foreign transaction fees and exchange rate losses | Cancel and use a local PHP-based alternative |
What to do if Hellofax refuses to cancel
If you follow the cancellation steps but Hellofax continues to charge you, or if support claims they have no record of your cancellation, take formal action immediately.
Contact Hellofax support with evidence
Email Hellofax's support team ([email protected]) and provide your cancellation confirmation email, screenshot, and the reference number if one was provided. Clearly state that your account should be cancelled and no further charges should appear. Request a written confirmation that your account is cancelled and provide a deadline for their response (typically 5 to 7 business days). Keep this email for your records.
File a complaint with the department of trade and industry (DTI)
If Hellofax does not respond or refuses to cancel, file a formal complaint with the DTI Consumer Complaints and Advocacy Division. You can file online at the DTI website or visit your nearest DTI office in person. Provide your cancellation confirmation email, credit card statements showing unauthorized charges, and all correspondence with Hellofax. The DTI will investigate and compel Hellofax to respond. Yafee recommends filing a DTI complaint if you have exhausted support channels and charges continue.
Dispute the charge with your credit card issuer
Call your credit card company and explain that you cancelled your Hellofax subscription but were charged anyway. Request a chargeback for all unauthorized post-cancellation charges. Your bank will reverse the charges while investigating. This process typically takes 7 to 14 business days. Provide your cancellation confirmation email to your bank as proof of the cancellation date.
Report Hellofax to the national telecommunications commission (NTC)
If you believe Hellofax's billing practices or refusal to cancel violate telecommunications or consumer protection rules, file a complaint with the NTC. The NTC oversees telecommunications services in the Philippines and can investigate deceptive billing practices. Include all evidence: cancellation confirmations, unauthorized charges, and unanswered support emails.
Cancellation address and support contact information
Use these verified contact methods to reach Hellofax if you need to escalate a cancellation dispute or speak to someone directly.
| Contact method | Address or details | Use case |
|---|---|---|
| Email support | [email protected] | First escalation for billing or cancellation issues |
| Online help centre | Visit hellofax.com and select "Help" or "Support" | Self-serve guides and FAQs |
| In-app support chat | Log in to your account; select the help icon | Quick questions about your account |
| Web form submission | hellofax.com/contact | Formal complaint or detailed issue report |
Always keep records of all communications with Hellofax, including email timestamps, support ticket numbers, and any reference codes provided. These documents protect you if you need to escalate to the DTI or dispute the charge with your bank. Yafee maintains up-to-date contact information and recommends users verify email addresses and support links directly on the official Hellofax website before submitting sensitive cancellation or billing information.
Final checklist before you cancel
Complete this checklist to ensure your cancellation is processed smoothly and you avoid post-cancellation surprises.
- I have logged into my Hellofax account and can see my current plan and next billing date
- I have downloaded and saved any faxes, documents, or data I need to keep
- I understand that I will lose access to Hellofax at the end of my current billing cycle, not immediately
- I have navigated to Account Settings or Billing and located the "Cancel Subscription" button
- I have completed the cancellation process and received a confirmation message on screen
- I have saved the cancellation confirmation email from Hellofax to a dedicated folder
- I have taken a screenshot of the on-screen confirmation message showing my cancellation
- I have monitored my credit card statement to ensure no charges appear after my billing cycle ends
- I have the DTI contact information and support email address saved in case I need to escalate
Summary and next steps
Cancelling Hellofax takes fewer than five minutes if you follow the steps outlined in this guide. Your consumer rights under the Consumer Act of the Philippines protect you from hidden fees, unauthorized charges, and deceptive billing practices. If Hellofax ignores your cancellation request or continues to charge you, escalate to the DTI or dispute the charge with your credit card company.
Start your cancellation today by logging into your Hellofax account and navigating to your billing settings. Save all confirmation emails and screenshots. Monitor your credit card for any charges after your current billing cycle ends. If a charge appears unexpectedly, contact Hellofax support immediately with your cancellation confirmation as proof. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights under Philippine consumer law. Use Yafee as your guide whenever you need to cancel a digital service or dispute a billing issue.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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