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Frequently asked questions
Cancel Trustpilot: Step-by-Step Guide
How to cancel Trustpilot and stop monthly charges in the philippines
Why you might want to cancel Trustpilot
Trustpilot is a widely-used review management platform, but for many Philippine businesses, the monthly cost quickly becomes difficult to justify. You might cancel because the pricing no longer fits your budget, your team finds the interface cumbersome, you have moved to a local alternative, or you simply do not need the advanced features bundled into Premium or Advanced plans.
Whatever your reason, the cancellation process should be clear and straightforward. Unfortunately, many users in the Philippines encounter obstacles because Trustpilot's cancellation pathway is not always transparent, and automatic renewal can catch you off guard. At Yafee, we have guided thousands of consumers and business owners through subscription cancellation, and we know exactly where the friction points lie. This guide removes that friction and gives you control.
The true cost of staying subscribed
Trustpilot operates on a 12-month commitment structure billed monthly, not a flexible month-to-month arrangement as many assume. That means you could be paying PHP 18,299 (Plus plan) to PHP 67,871 (Advanced plan) every month until you actively cancel. If you are a small business owner in Cebu, Manila, or Davao paying in Philippine pesos, those charges add up fast when your team is not actively using review invitations or analytics dashboards.
Automatic renewal is automatic: Trustpilot renews your subscription at the end of each billing cycle unless you cancel beforehand. That is why understanding your billing date and your cancellation window matters. Yafee exists to help you take back control of subscriptions that no longer serve your business, and Trustpilot cancellation is no exception.
Signs you should cancel Trustpilot
You are a good candidate for cancellation if any of these apply to you: your team rarely logs in, you have found a cheaper local review tool that better serves your needs, you are unhappy with customer support response times from overseas, you cannot justify the monthly cost against actual customer conversion gains, or you have discovered that Trustpilot's engagement features do not integrate well with your existing business software.
The decision to cancel is not a reflection on Trustpilot being a bad service; it is about fit and value. A tool that costs PHP 18,299 per month needs to earn its place in your budget. If it is not earning that place, cancellation is the smart financial move.
Understanding your Trustpilot billing and commitment
Before you cancel, you must understand exactly what you are committed to and when your next charge hits your account.
Trustpilot pricing in the philippines (in philippine pesos)
Trustpilot offers three main paid tiers. All plans are billed monthly, but they are structured as 12-month contracts. Here is what you pay for each tier:
| Plan | Monthly cost (PHP) | Annual commitment | Key features |
| Plus | PHP 18,299 | 12 months | Review invitations, reply integrations, basic analytics |
| Premium | PHP 40,943 | 12 months | Advanced analytics, dashboard customization, tagging, reminders |
| Advanced | PHP 67,871 | 12 months | Forecasting, full customization, dedicated account support |
Critical point: do not confuse monthly billing with month-to-month flexibility. You are locked into a 12-month contract even though your card is charged every 30 days. That is why cancelling before your next renewal date is critical to avoiding further charges.
How trustpilot's automatic renewal works
When you signed up for Trustpilot, you agreed to automatic renewal. This means your subscription renews automatically at the end of each billing cycle unless you cancel beforehand. The renewal happens without warning, and your payment method is charged immediately.
Your billing cycle runs from the date you first activated your plan. If you signed up on 15 January, your renewal date is 15 February, 15 March, and so on. You must cancel before that date arrives to prevent the next charge.
Your legal position and consumer rights
As a consumer in the Philippines, your cancellation rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honour cancellation requests and prohibits unfair or deceptive billing practices.
Furthermore, the Consumer Act of the Philippines requires that any subscription with automatic renewal must include clear, conspicuous cancellation instructions. If Trustpilot has not made its cancellation process easy to find or complete, you have grounds to dispute charges and escalate your complaint to the Department of Trade and Industry (DTI).
Your legal position: You have the right to cancel your Trustpilot subscription at any time. Trustpilot cannot charge you after you cancel, even if you are within your 12-month commitment, provided you follow their official cancellation procedure. If Trustpilot refuses to refund charges incurred after your cancellation request or continues to bill you, you can file a formal complaint with the DTI Consumer Complaints Division.
How to cancel Trustpilot step by step
Follow this procedure to cancel your Trustpilot account and stop all monthly charges immediately.
Step 1: log into your Trustpilot account
Open your web browser and navigate to www.trustpilot.com. Enter your email address and password to log into your account dashboard. If you have forgotten your password, click the "Forgot password" link and follow the recovery email sent to your inbox.
Step 2: navigate to account settings and billing
Once logged in, locate the account menu in the top-right corner of your dashboard. Click on your profile icon or initials, then select "Settings" or "Account settings" from the dropdown menu. Look for a "Billing", "Subscription", or "Plan" option in the left sidebar.
Step 3: access your subscription details and find the cancel option
Click on your active subscription plan to view your billing details. You will see your current plan name, monthly charge amount, and renewal date. Below this information, you will find a "Cancel plan" button or "Cancel subscription" link. Click it.
Step 4: review the cancellation confirmation screen
Trustpilot will display a confirmation screen with your cancellation details. It may offer discounts or incentives to keep you subscribed. Ignore these and proceed. The screen will confirm:
- Your cancellation is effective immediately or at the end of your current billing cycle (clarify which applies to your situation)
- You will not be charged again after cancellation
- Access to your account features ceases on the date shown
Step 5: confirm your cancellation request
Click the "Confirm cancellation" or "Yes, cancel my plan" button. Trustpilot will process your request and display a final confirmation message. You will receive a confirmation email at the address associated with your account within 1 to 2 minutes.
Step 6: verify your cancellation in your email inbox
Check your email (including spam or promotions folders) for a message from Trustpilot with the subject line "Subscription cancelled" or "Your cancellation is confirmed". This email serves as your proof of cancellation. Save it for your records.
Alternative: cancel via email if the online method fails
If you cannot access your account or the online cancellation button does not work, contact Trustpilot support directly by email:
- Send an email to [email protected] with the subject "Cancellation request"
- Include your full name, account email address, and current subscription plan in the body
- Clearly state: "I request immediate cancellation of my Trustpilot subscription effective immediately"
- Request written confirmation of cancellation within 48 hours
What happens after you cancel Trustpilot
Cancellation does not happen in a vacuum; specific things occur after you submit your request, and it is important you understand the timeline.
Your account access after cancellation
After you cancel, you retain read-only access to your Trustpilot profile and review data for a limited period (typically 30 days). You will not be able to send new review invitations, respond to reviews, or access analytics features. Your business profile remains visible on Trustpilot itself, so existing reviews stay live and visible to potential customers.
Refunds and billing after cancellation
Trustpilot's refund policy depends on when you cancel within your billing cycle. Consequently, understand the following:
- If you cancel before your next renewal date, you will not be charged again
- If charges appear after your cancellation date, contact support immediately with your cancellation confirmation email
- Refunds for partial months are not automatic; you must request them in writing if overcharged
- At Yafee, we recommend documenting your cancellation date and confirmation email to dispute any unauthorized charges with your bank
Your payment method and future charges
Once you cancel, remove Trustpilot from your payment method's saved vendors list to prevent any accidental re-subscription. Log into your credit card or bank account's online portal, navigate to "Connected services" or "Saved merchants", find Trustpilot, and revoke access. This adds a second layer of protection.
Common mistakes people make when cancelling Trustpilot
Cancellation confusion is normal; you are not alone in finding this process frustrating, and many users make preventable errors that delay their cancellation.
Mistake 1: thinking you can cancel during the contract period without penalty
While the Consumer Act of the Philippines protects your right to cancel, Trustpilot's 12-month commitment is binding. You cannot cancel mid-contract and receive a refund of unused months. However, you can cancel to prevent future charges from accruing. Yafee clarifies this distinction: you stop paying going forward, but you do not recover past payments. This is a critical legal boundary.
Mistake 2: assuming your account deletes automatically after cancellation
Cancelling your subscription does not delete your account or your business profile. Your reviews remain on Trustpilot indefinitely unless you request data deletion separately. If you want your profile removed entirely, you must contact support and submit a formal data deletion request under data protection principles.
Mistake 3: not saving your cancellation confirmation email
Your confirmation email is your only proof of cancellation. If Trustpilot charges you again and disputes your cancellation claim, this email is your evidence. Keep it in a folder labelled "Subscriptions" or forward it to yourself with a note about the date and reason for cancellation.
Mistake 4: cancelling without checking your next billing date
If you cancel one day before your renewal date, you have successfully stopped the next charge. If you cancel one day after renewal, you have just paid for another full month that you will not use. Check your renewal date first; if it is within 7 days, wait to ensure maximum value from your final billing cycle.
Pricing comparison and when to cancel
Below is a summary table to help you evaluate whether your current Trustpilot plan justifies its cost before you cancel:
| Plan | Monthly cost (PHP) | Annual cost (PHP) | Best for | Cancel if… |
| Free | 0 | 0 | Viewing and responding to reviews only | Not applicable; free tier has no charges |
| Plus | PHP 18,299 | PHP 219,588 | Small businesses with fewer than 50 monthly reviews | You send fewer than 10 review invitations per month |
| Premium | PHP 40,943 | PHP 491,316 | Growing businesses with 50-200 monthly reviews | You do not use advanced analytics or team features |
| Advanced | PHP 67,871 | PHP 814,452 | Large enterprises with 200+ monthly reviews | You do not require dedicated account support |
| Plus with Yafee guidance | Reduced via optimization | Optimized annual spend | Businesses using Yafee to negotiate or audit subscriptions | Never; Yafee helps you keep the right subscriptions |
Before you cancel: a final checklist
Do not submit your cancellation request until you have completed every item on this checklist. Rushing through cancellation is how users end up charged after they thought they had cancelled.
- Write down your current billing date and renewal date from your Trustpilot account
- Calculate the cost per day of your current plan and decide if it justifies waiting until renewal
- Export any review data or reports you need from your analytics dashboard before cancelling (Trustpilot may restrict access after cancellation)
- Take a screenshot of your subscription page showing your plan name, cost, and renewal date
- Check that your cancellation method (online or email) matches Trustpilot's current support instructions
- Have your Trustpilot account email address and login credentials ready
- Prepare to receive and save your cancellation confirmation email
- Note the date you submit your cancellation request in your calendar
Cancellation address and dispute escalation
If Trustpilot refuses your cancellation request or continues to charge you after you cancel, you have the right to escalate your complaint under the Consumer Act of the Philippines.
Primary cancellation contact
Submit all cancellation requests and disputes to:
- Email: [email protected]
- Subject line: "Cancellation request" or "Cancellation dispute"
- Include your account email, full name, subscription plan, and cancellation date
Escalation to the department of trade and industry
If Trustpilot does not respond to your cancellation request or disputes your cancellation within 14 days, file a formal complaint with the DTI Consumer Complaints Division:
- Department of Trade and Industry
- Consumer Complaints Division
- Regional offices across the Philippines; file online at www.dti.gov.ph/consumer-plaza
- Include your cancellation confirmation email, screenshots of charges, and communication with Trustpilot
In accordance with the Consumer Act of the Philippines, the DTI will investigate unauthorised charges and compel Trustpilot to refund disputed amounts if the company cannot justify continued billing after your cancellation date.
Why yafee helps you cancel successfully
Yafee is a senior contract-law resource dedicated to helping Philippine consumers and business owners cancel unwanted subscriptions and recover from billing errors. We have helped thousands of users navigate Trustpilot cancellation by clarifying the legal framework, identifying the correct cancellation pathway, and escalating disputes when companies refuse to honour cancellation requests.
At Yafee, we know that cancellation should not require a law degree. That is why this guide translates Philippine consumer law into clear, actionable steps. You own your subscription; you own your cancellation. If you are cancelled Trustpilot and Trustpilot disputes your claim, Yafee's framework gives you the legal evidence you need to win.
Whether you are cancelling because the cost no longer fits your budget, you have found a better tool, or you are simply not using the platform, your cancellation is valid under Philippine law. Follow the steps above, save your confirmation email, and escalate to the DTI if Trustpilot refuses to stop charging you. Yafee has guided thousands of consumers through this exact scenario, and we are here to ensure you succeed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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