Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Trustpilot, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Trustpilot in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Trustpilot
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Trustpilot subscription with zero hassle
1
Fill in the form
Give us your details and those of your Trustpilot subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Trustpilot. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Trustpilot refuses your cancellation.
Frequently asked questions
Cancel Trustpilot: The Right Way
How to cancel your Trustpilot subscription in australia and protect your refund
What Trustpilot is and why you might need to cancel
Trustpilot is a global review management platform that enables businesses to collect customer feedback, monitor their online reputation and display star ratings across digital properties. You can post reviews on Trustpilot for free as a consumer, but business owners typically subscribe to paid plans to unlock features such as automated review invitations, detailed performance analytics and customised review widgets.
Trustpilot's subscription tiers range from Plus through to Enterprise level, with pricing starting at approximately A$209 per month for foundational features and reaching A$899 per month or higher for premium functionality. Most business subscriptions operate under a 12-month commitment period, meaning your account auto-renews automatically unless you actively cancel before the renewal date. If you have concluded that Trustpilot no longer delivers value for your business, or if you have identified a more suitable alternative, cancelling promptly prevents unexpected charges and clarifies your refund position. Yafee specialises in helping Australian consumers navigate these cancellation obligations with confidence and clarity.
Trial, monthly and annual contract types explained
Your cancellation rights and obligations depend entirely on which subscription tier you activated. Some plans include a 14-day trial period that automatically converts to paid billing once the trial expires. Monthly subscriptions renew each calendar month unless you submit a cancellation request, while 12-month contracts lock you into an extended commitment with specific termination windows. Identifying your exact contract type is the essential first step before you initiate cancellation. You should check your Trustpilot invoice or account dashboard immediately to confirm which plan structure you signed.
Why the 30-day notice requirement matters
Trustpilot requires you to submit written cancellation notice at least 30 days before your subscription renews to prevent automatic billing. If you miss this deadline, Trustpilot will charge you for another full term, and obtaining a refund becomes substantially more difficult and time-consuming. This is precisely why documenting your cancellation request and acting well in advance protects your financial position. Yafee recommends submitting your cancellation email immediately upon deciding to exit the service.
Your consumer rights under australian consumer law
The Australian Consumer Law (ACL) provides you with enforceable protections when cancelling a subscription, irrespective of what Trustpilot's standard terms state.
Unfair contract terms and automatic renewal transparency
Under the ACL, subscription services must not impose unfair contract terms, and automatic renewal clauses must be transparent, fair and clearly communicated before you commit. The Australian Competition and Consumer Commission (ACCC) has actively investigated "subscription traps" where businesses deliberately hide cancellation options or provide vague renewal notifications. If Trustpilot's cancellation process is deliberately obscured, or if you were not given clear, prominent information about your renewal date and the precise cancellation method prior to purchase, you may have grounds to dispute the charge under ACL consumer protection provisions.
Refund rights for defective or unfit services
Whilst the ACL does not automatically grant a cooling-off period for digital services (as it does in some jurisdictions), it does protect you if the service fails to perform as described or is substantially unfit for the purpose you relied upon when purchasing. If Trustpilot failed to deliver the analytics reporting you purchased, or if the automated review invitation system malfunctioned or performed below standard, you may dispute the charge and claim a refund. Yafee advises documenting any service failures or defects in writing before you request a refund, as this evidence strengthens your case considerably.
Escalation to the ACCC and state regulators
If Trustpilot refuses your cancellation request, denies your refund claim without justification or delays refunding your money beyond 30 days, you hold the right to lodge a formal complaint with the ACCC or your relevant state fair trading office. These regulatory bodies possess enforcement authority and can compel Trustpilot to honour your consumer protections. You must retain all email correspondence and transaction records as evidence of your cancellation attempt, as these documents are essential if formal escalation becomes necessary. The ACCC maintains an online complaint portal and investigates subscription disputes as a priority consumer issue.
How to cancel your Trustpilot subscription
Cancellation is straightforward if you purchased your subscription directly from Trustpilot, but requires a different approach if you bought through a partner or reseller.
Check your subscription source and contract details
Before you submit a cancellation request, you must confirm whether you purchased directly from Trustpilot or through an authorised partner. Log into your Trustpilot account and navigate to your billing or account settings section. If you purchased directly, Trustpilot holds responsibility for processing your cancellation and refund. If you bought through a partner, reseller or enterprise agreement, you must contact that partner according to the terms of your specific purchasing agreement. Yafee emphasises this distinction because the cancellation procedure differs significantly depending on your purchase route, and contacting the wrong party will delay your exit.
Prepare your cancellation email
You must submit your cancellation request in writing (email) to ensure you have a documented record. Your email should include the following information:
- Your full name and registered email address on the Trustpilot account
- Your Trustpilot account ID or company name
- Your current subscription plan tier (e.g., Plus, Professional, Enterprise)
- A clear statement that you wish to cancel the subscription
- Your preferred cancellation date (which must be at least 30 days before renewal)
- A request for written confirmation of your cancellation and any applicable refund
Keep the language professional and factual. You do not need to provide extensive justification for your cancellation decision.
Send your cancellation request to Trustpilot
You must send your cancellation email to [email protected]. This is the official cancellation address that Trustpilot monitors and processes. You should send your email from the email address associated with your Trustpilot account to ensure proper identity verification. Yafee recommends using registered email delivery or taking a screenshot of your sent message as proof of submission. Allow 2 to 3 business days for Trustpilot to acknowledge receipt and confirm your cancellation in writing.
Retain all correspondence and confirmations
Once you send your cancellation email, save a copy of your sent message, the full email thread and any confirmation email you receive from Trustpilot. You should also take a screenshot of your account settings showing your current plan and renewal date before cancellation is processed. These documents form your evidence trail if Trustpilot attempts to charge you after cancellation or if you need to escalate a dispute to the ACCC. Do not delete any email correspondence for at least 12 months after cancellation is finalised.
Verify cancellation in your account
After Trustpilot confirms your cancellation by email, log back into your account and verify that your subscription status has changed to "Cancelled" or "No Active Subscription." You should see a clear notification that your access will expire on a specified date. If this confirmation does not appear within 5 business days of receiving Trustpilot's cancellation confirmation email, contact [email protected] again and reference your original cancellation request. You retain full platform access until your subscription end date, meaning you can continue to view and manage your reviews during this wind-down period.
Pricing and subscription comparison
Understanding Trustpilot's pricing structure helps you assess whether cancellation is the right decision and what financial impact your cancellation may have.
| Plan tier | Monthly cost (AUD) | Contract term | Review invitations | Analytics detail | Support level |
|---|---|---|---|---|---|
| Plus | A$209 | 12 months | Limited | Basic reporting | |
| Professional | A$499 | 12 months | Moderate | Advanced analytics | Email + phone |
| Business | A$699 | 12 months | Automated | Detailed insights | Dedicated account manager |
| Enterprise | A$899+ | Custom | Fully automated | Custom reporting | Dedicated support team |
Most Australian businesses operate on the 12-month contract cycle, meaning you are obligated to pay for the full term even if you cancel early. However, Yafee has helped thousands of consumers recover partial refunds by demonstrating service failures or by invoking unfair contract term protections under the ACL.
What to expect after your cancellation
Cancellation does not happen instantaneously, and understanding the post-cancellation timeline protects you from unexpected charges or access loss.
Access retention during the wind-down period
Once Trustpilot confirms your cancellation, you retain full platform access until your subscription officially ends on the date specified in the cancellation confirmation. You can continue to collect reviews, respond to feedback and monitor your reputation during this period. You do not lose access suddenly; the platform gradually transitions to read-only access after your subscription expires. You should export any review data, analytics reports or customer response templates you wish to retain before your final access date.
Refund timelines and payment processing
If you are entitled to a refund (for example, due to service failure or unfair contract terms), Trustpilot must process this refund within 30 days of your cancellation request. In most cases, refunds are credited back to your original payment method within 5 to 10 business days. If Trustpilot does not refund you within 30 days, escalate your complaint immediately to the ACCC by lodging a formal dispute through their online complaint system. Yafee recommends checking your bank statement carefully to confirm the refund appears within the specified timeframe.
Stopping future automatic charges
Once your cancellation is confirmed, Trustpilot must not attempt to renew your subscription or charge your payment method. If a charge appears on your credit card or bank statement after your cancellation confirmation date, contact your bank immediately and dispute the charge as unauthorised. Provide your bank with a copy of your cancellation confirmation email from Trustpilot as evidence that you cancelled before the charge date. Your bank has a responsibility to reverse unauthorised charges and pursue the matter with Trustpilot on your behalf.
Common mistakes that delay cancellation
The cancellation process is straightforward, but a few missteps can complicate your exit and cost you money unnecessarily. Remaining vigilant at each stage ensures your cancellation proceeds smoothly.
Assuming cancellation happens automatically
Many users believe that simply stopping use of Trustpilot constitutes a cancellation. This is incorrect. Trustpilot will continue to charge your payment method every month until you submit explicit written cancellation notice. The platform does not monitor inactivity, and the default position is automatic renewal. You must always send a formal cancellation email; silence does not cancel your subscription.
Missing the 30-day notice deadline
Trustpilot's 30-day notice requirement is strict and non-negotiable for annual contracts. If your subscription renews on 15 May, you must send your cancellation email by 15 April. If you send cancellation notice on 16 April, Trustpilot will charge you for another 12 months. Calculate your renewal date carefully by checking your account dashboard or your most recent invoice. Set a calendar reminder 35 days before renewal to give yourself a 5-day buffer.
Contacting the wrong department or email address
Some users email Trustpilot's general support address instead of the official cancellation address. General support responses may be slow or may not trigger the formal cancellation workflow. Always send your cancellation request directly to [email protected], even if you have a dedicated account manager. This ensures your request enters the correct processing queue and generates a cancellation case number.
Failing to document the cancellation request
If you call Trustpilot or chat with a support agent verbally without following up in writing, you have no proof of your cancellation request if a charge appears later. Always submit your cancellation in writing via email and retain the confirmation response. Verbal cancellation requests are not enforceable and may result in additional charges.
Not checking your account after cancellation confirmation
After Trustpilot sends you a cancellation confirmation email, log into your account within 7 days and verify that your subscription status has changed. If the status still shows "Active" or "Renewal Pending," contact Trustpilot again immediately. A small percentage of cancellations fail to process due to system errors, and catching this problem early prevents an unwanted charge.
Your legal position: rights and protections
Under Australian Consumer Law, you hold specific enforceable rights when cancelling a subscription service. These protections exist independently of Trustpilot's terms and conditions.
You have the right to:
- Cancel your subscription at any time by providing written notice, subject to reasonable notice periods (typically 30 days)
- Demand a refund if the service was not delivered as described or was substantially unfit for purpose
- Challenge unfair contract terms that make cancellation unreasonably difficult or hide renewal obligations
- Escalate disputes to the ACCC or your state regulator if Trustpilot refuses to honour these protections
- Claim damages if Trustpilot breaches consumer law (for example, by charging you after a confirmed cancellation)
Trustpilot cannot:
- Charge you after you submit valid written cancellation notice (unless the notice period has not yet expired)
- Refuse to cancel your subscription without documented cause
- Hide or obscure cancellation options in your account settings
- Impose penalty fees or early termination charges that constitute an unfair contract term under the ACL
- Require you to provide extensive justification for your cancellation decision
If Trustpilot violates any of these protections, you may file a complaint with the ACCC, which can investigate and compel the company to refund you plus statutory interest.
Checklist for successful cancellation
Use this checklist to ensure your Trustpilot cancellation proceeds without error or delay.
| Step | Action | Deadline | Status |
|---|---|---|---|
| 1 | Log into Trustpilot and confirm your subscription plan and renewal date | Immediately | ☐ |
| 2 | Check whether you purchased directly or through a partner | Same day | ☐ |
| 3 | Draft your cancellation email with all required details | Same day | ☐ |
| 4 | Send cancellation email to [email protected] from your registered account email | At least 30 days before renewal | ☐ |
| 5 | Save a copy of your sent email and Trustpilot's confirmation response | Within 2 business days of sending | ☐ |
| 6 | Log back into your account and verify subscription status changed to "Cancelled" | Within 7 days | ☐ |
Deciding whether to cancel or keep your subscription
Before you submit your final cancellation request, consider whether cancellation is truly the right decision or whether you might benefit from downgrading to a lower tier instead.
| Reason to cancel | Reason to downgrade instead | Financial impact |
|---|---|---|
| Service is not delivering measurable business value | You value some features but find your current plan too expensive | Cancellation: pay remaining term. Downgrade: pay lower rate immediately |
| You have found a better competitor platform | You want to trial the competitor without losing Trustpilot data | Cancellation: lose access. Downgrade: maintain Trustpilot presence at lower cost |
| Your business is downsizing or closing | Your business is growing and will need robust review tools again | Cancellation: full refund claim if appropriate. Downgrade: pause spend temporarily |
| You receive poor customer support or encounter persistent bugs | Your primary issue is cost, not functionality | Cancellation: dispute charge. Downgrade: save A$200+ per month immediately |
If you decide to downgrade instead of cancelling, contact Trustpilot's account team and request a plan change to a lower tier. This typically takes effect within 5 business days and does not reset your contract renewal date. Yafee advises considering downgrade as your first option if you simply wish to reduce costs, as this preserves your review history and ratings without the administrative burden of full cancellation.
Final steps and next actions
After you have submitted your cancellation request and received confirmation from Trustpilot, your main responsibility is to monitor your bank account and ensure no further charges appear after your subscription end date.
If a charge does appear after cancellation, immediately:
- Contact your bank or credit card issuer and dispute the charge as unauthorised
- Provide your bank with a copy of your cancellation confirmation email from Trustpilot
- Request that your bank reverse the charge and pursue recovery from Trustpilot
- Lodge a formal complaint with the ACCC using their online complaint portal (accc.gov.au)
- Reference your cancellation confirmation and the unauthorised charge in your ACCC complaint
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following this exact procedure and invoking their rights under Australian Consumer Law. The process is straightforward when you submit written notice in advance, retain evidence and escalate promptly if issues arise. Your cancellation is your legal right, and Trustpilot must honour it without delay or dispute.
For personalised guidance on your specific situation, visit Yafee.com today. Our contract law specialists can review your Trustpilot agreement, assess your refund eligibility and represent your interests if Trustpilot refuses to process your cancellation.
