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Cancel Yippee: Step-by-Step Guide
How to cancel Yippee in new zealand and protect your consumer rights
What is Yippee and why families subscribe
Yippee is a subscription streaming service designed for families seeking faith-based, educational content for children without advertising. The platform delivers shows including VeggieTales, Superbook, and Danny Go!, alongside carefully curated family-friendly programming. You can access Yippee through the web at yippee.tv, via the Apple App Store on iOS devices, or through Google Play on Android phones and tablets.
The service positions itself as an alternative to mainstream streaming platforms by emphasising values-driven, religiously-inspired entertainment in a safe, ad-free environment. If your family has outgrown the content, switched to another provider, or found the library doesn't match your needs, understanding how to cancel properly-and knowing your rights under New Zealand law-is essential.
Content library and target audience
Yippee's strength lies in its safety features and curated content for younger children. The platform focuses on educational programming with religious themes, though some parents report the library becomes limited as children age into their teenage years. If you're cancelling because the service no longer suits your family's viewing habits, Yippee makes the process straightforward.
Current subscription pricing in new zealand dollars
| Plan type | Cost (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | $9.99 | 30 days | Full library access, ad-free viewing |
| Annual subscription | $99.99 | 12 months | Best value-saves $20 per year |
Your consumer rights under new zealand law
Before you cancel, understand the legal protections the Consumer Guarantees Act 1993 provides when dealing with digital subscription services like Yippee.
What the consumer guarantees act protects
Under New Zealand consumer law, Yippee must ensure the streaming service meets basic standards: it must work as described, be fit for its intended purpose, and be delivered with reasonable care. If Yippee fails-for instance, if the app crashes repeatedly, content is unavailable, or the service is inaccessible-you may have grounds for a refund or compensation, even if you're outside any standard cooling-off period.
The Consumer Guarantees Act does not automatically grant you a 14-day cooling-off right for digital subscriptions purchased directly from Yippee. However, if you subscribed through the Apple App Store or Google Play, those platforms may offer their own refund windows (typically 48 hours for Apple, up to 48 hours for Google Play on first-time requests). Yafee recommends checking the terms of your original purchase to understand which refund policy applies.
When you can claim a refund or remedy
You have legal grounds to contact Yippee if the service is faulty, misleading, or fails to perform as promised. Gather evidence: take screenshots of error messages, note dates when the service failed, and keep your original receipt or confirmation email.
If Yippee refuses to resolve your complaint and you believe you have a valid claim under the Consumer Guarantees Act, escalate to the Commerce Commission (the primary enforcement body for consumer law in New Zealand) or contact Consumer NZ for guidance. Yafee advises documenting all interactions with customer support so you have a clear record if you need to pursue the matter through formal channels.
Your legal position
You are protected under the Consumer Guarantees Act 1993 against faulty goods and services. If Yippee fails to deliver the service as described or renders it unfit for purpose, you can seek remedies directly from Yippee before escalating to the Commerce Commission. This protection applies regardless of whether you're in a paid billing cycle or have already submitted a cancellation request.
How to cancel Yippee on each platform
Your cancellation method depends on where you originally signed up, and each platform follows slightly different steps. The good news is that cancelling takes just a few minutes on any device, and you'll retain full access until the end of your current billing period.
Cancel if you subscribed via apple app store
Apple controls the billing for App Store subscriptions, which means you must cancel through Apple's settings rather than through Yippee directly.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions from the available options.
- Find Yippee in your active subscriptions list.
- Tap Yippee and select Cancel Subscription.
- Apple will ask you to confirm the cancellation and may offer a discount to retain your subscription.
- Confirm that you wish to proceed with cancellation.
- You will receive a confirmation message indicating your subscription has been cancelled.
- Check your email for a cancellation confirmation from Apple; keep this for your records.
Once you cancel, you retain access to Yippee until the end of your current billing cycle. Apple will not charge you again after that date.
Cancel if you subscribed via google play
Similar to Apple, Google Play handles billing for subscriptions purchased through Android devices, so you cancel within Google's system rather than through Yippee.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions from the menu.
- Find Yippee in your active subscriptions list.
- Tap Yippee and select Cancel subscription.
- Google Play will prompt you to confirm the reason for cancellation (optional).
- Select your reason if you wish, then proceed.
- Confirm the cancellation when prompted.
- Look for a confirmation email from Google confirming your subscription has ended.
You will continue to have access to Yippee until the last day of your current billing period. Google Play will stop charging you after that date automatically.
Cancel if you subscribed directly through yippee's website
If you signed up directly via yippee.tv and provided your payment card details, you must cancel through Yippee's account settings.
- Visit yippee.tv and log in to your account using your email and password.
- Navigate to Account Settings or Manage Subscription (the exact label may vary).
- Locate your active subscription and select Cancel Subscription or similar option.
- Yippee may ask you to confirm the cancellation or select a reason (this is optional).
- Confirm your cancellation request.
- You should receive an on-screen confirmation and a confirmation email shortly after.
- Save or print this confirmation for your records.
Access to Yippee continues through the end of your current billing cycle. No further charges will be applied after cancellation.
What happens after you cancel Yippee
Cancelling Yippee does not immediately terminate your access; instead, you enter a "paid-through" period where you can continue watching until the end of your billing cycle.
Access and viewing after cancellation
After you submit your cancellation request, Yippee maintains your account access for the remainder of your current paid period. If you cancelled mid-cycle, you can keep watching until that billing period ends. On the final day of your billing cycle, your account will be deactivated and you will no longer be able to log in or stream content.
Data and account information
Yippee may retain some account information (such as your email and viewing history) after cancellation unless you request full deletion. If you wish to have your account permanently deleted, contact Yippee's support team directly. Yafee recommends requesting written confirmation of any data deletion to ensure your privacy is protected under New Zealand privacy law.
Reactivating your subscription
If you cancel but later decide you want to resubscribe, you can log back into yippee.tv or re-add the subscription through the App Store or Google Play. You will not have your previous account restored; you'll be treated as a new subscriber.
Refunds and what you're entitled to
Refund eligibility for Yippee depends on how recently you paid and the circumstances of your cancellation.
Standard cancellation refunds
If you cancel Yippee mid-cycle (for example, 10 days into a 30-day billing period), you typically do not receive a pro-rata refund for unused time. This is because you retain full access to the service until the end of your billing cycle. Yippee's terms of service generally do not provide refunds for partial months of unused subscription time.
Refunds for faulty service
If the service was faulty, unavailable, or failed to meet the standards set out in the Consumer Guarantees Act 1993, you have stronger grounds for a refund. Contact Yippee's support team immediately with evidence of the fault, and if they refuse, escalate to the Commerce Commission. Yafee has helped thousands of consumers pursue refunds by documenting service failures and citing consumer protections.
Refunds via third-party platforms
If you subscribed through Apple App Store or Google Play, those platforms offer their own refund processes separate from Yippee. Apple typically allows refund requests up to 48 hours after purchase (though they may consider requests beyond this timeframe on a case-by-case basis). Google Play permits refund requests within 48 hours for first-time requests on a subscription. Contact Apple Support or Google Play Support directly to initiate a refund if you believe you're entitled to one.
Common mistakes to avoid when cancelling Yippee
Cancelling a subscription can feel stressful, but knowing what to avoid will ensure your cancellation is processed correctly and your rights are protected.
Not cancelling on the correct platform
The most frequent error is attempting to cancel through the wrong channel. If you subscribed via the Apple App Store, cancelling through yippee.tv will not work-you must cancel through Apple's Settings. Similarly, Google Play subscriptions must be cancelled in the Google Play app, not on Yippee's website. Verify where you originally subscribed by checking your email confirmation or payment method, then follow the corresponding cancellation steps above.
Assuming immediate account deletion
Many users believe that submitting a cancellation request immediately terminates their account. In reality, you retain full access until the end of your current billing cycle. If you need to stop viewing immediately, you can delete the Yippee app from your device, but your account will remain active (and charged) until the end of the paid period.
Not keeping cancellation confirmation
Failing to save your cancellation confirmation email can complicate matters if Yippee incorrectly charges you after cancellation. Always screenshot or print your confirmation and store it for at least three months. This evidence is essential if you need to dispute a charge with your bank or escalate a complaint to the Commerce Commission.
Ignoring unexpected charges after cancellation
Occasionally, Yippee or payment processors may charge you after cancellation due to system errors. If this happens, contact Yippee's support team immediately with your cancellation confirmation and request a refund. If Yippee does not respond within 10 business days, file a dispute with your credit card company or bank. Yafee advises monitoring your bank statements for 60 days after cancellation to catch any erroneous charges early.
Should you cancel or keep Yippee
Before finalising your cancellation, consider whether the service still meets your family's needs or if modifications might improve your experience.
Reasons to keep Yippee
Yippee remains valuable if your children regularly watch the available content, you appreciate the ad-free environment, and the values-based programming aligns with your family's preferences. The annual subscription ($99.99) offers better value than the monthly plan ($9.99 per month), saving you $20 per year. If you're cancelling purely for cost reasons, switching to an annual plan might reduce your monthly outlay.
Reasons to cancel Yippee
Cancel if your children have outgrown the content library, if the app consistently crashes or fails to work, if you've switched to another streaming platform that better suits your needs, or if the $9.99 monthly cost no longer fits your budget. If Yippee has failed to deliver the service as described under the Consumer Guarantees Act 1993, you have both grounds to cancel and potential grounds for compensation.
Comparison: alternatives to Yippee in new zealand
| Service | Focus | NZD pricing | Ad-free |
|---|---|---|---|
| Disney Plus | Family and general entertainment | $13.99/month | Yes (standard plan) |
| Netflix | General entertainment, some kids content | $10.99-$22.99/month | Yes (all paid tiers) |
| Yippee | Faith-based children's content | $9.99/month | Yes |
| YouTube Kids | Curated children's videos | Free (ad-supported) or $8.99/month | Yes (paid plan) |
How to contact Yippee for support or escalation
If you encounter issues cancelling Yippee or believe you're entitled to a refund, contact Yippee's support team or escalate through formal channels.
Yippee customer support
Yippee does not maintain a dedicated New Zealand postal address. According to their privacy policy and contact listings, the corporate address is located in the United States. You can reach Yippee support through the following methods:
- Contact form: Visit yippee.tv and look for a "Contact Us" or "Support" link to submit a support ticket.
- Email: Check your account or the Yippee website for the current support email address.
- In-app support: Open the Yippee app on your device and navigate to Settings or Help to find support options.
When contacting Yippee, include your subscription type (monthly or annual), the platform you subscribed through (App Store, Google Play, or website), your account email, and details of your issue or cancellation request. Yafee recommends sending all communications via email to create a record of your correspondence.
Escalation to the commerce commission
If Yippee fails to respond to your cancellation request or refund claim within 10 business days, escalate to the Commerce Commission, New Zealand's primary consumer protection enforcement agency. You can lodge a complaint online at comcom.govt.nz or contact them by phone.
Consumer NZ guidance
Consumer NZ is an independent not-for-profit organisation that provides consumer advice and mediation services. If you're unsure about your rights or need guidance on how to proceed with a complaint, visit consumernz.org.nz for free information. Yafee recommends consulting Consumer NZ if you believe Yippee has breached the Consumer Guarantees Act 1993 or engaged in unfair contract practices.
Dispute resolution with your bank or payment provider
If you believe Yippee has charged you incorrectly or refused a legitimate refund claim, you can file a chargeback or dispute with your credit card company or bank. Contact your financial institution and provide your cancellation confirmation and any evidence of the incorrect charge. Yafee emphasises that this step should be taken after you've given Yippee a reasonable opportunity to respond (typically 10 business days).
Checklist: cancelling Yippee safely and protecting your rights
Use this checklist to ensure your cancellation is processed correctly and your consumer rights are protected:
- Identify your subscription platform: Confirm whether you subscribed via Apple App Store, Google Play, or yippee.tv directly.
- Follow the correct cancellation steps: Use the platform-specific instructions above for your device.
- Confirm your cancellation: Wait for and screenshot the on-screen confirmation and confirmation email.
- Save all documentation: Keep your cancellation confirmation, original receipt, and any support correspondence for at least three months.
- Monitor for charges: Check your bank or payment app statements for 60 days after cancellation to ensure no erroneous charges occur.
- Request a refund if entitled: If the service was faulty or you cancelled within your platform's refund window, contact Yippee or the relevant app store within the specified timeframe.
- Escalate if necessary: If Yippee doesn't respond within 10 business days or refuses a valid claim, contact the Commerce Commission or Consumer NZ.
- Know your Consumer Guarantees Act rights: You are protected under New Zealand law if the service fails to meet guaranteed standards.
Final summary: cancelling Yippee with confidence
Cancelling Yippee is a straightforward process, but understanding where you subscribed and knowing your consumer protections under New Zealand law ensures a smooth experience. Whether you signed up through the Apple App Store, Google Play, or yippee.tv directly, you can cancel in just a few minutes. You'll retain full access until the end of your current billing cycle, and further charges will not apply.
If the service was faulty or failed to meet the standards outlined in the Consumer Guarantees Act 1993, you have grounds to pursue a refund or compensation. The Commerce Commission and Consumer NZ are your escalation points if Yippee refuses to help. Yafee has helped thousands of consumers understand their rights and successfully cancel subscriptions while protecting their interests. Taking the time to document your cancellation and keep confirmation records ensures you're protected if any disputes arise.