Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Dish, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Dish in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Dish
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Dish subscription with zero hassle
1
Fill in the form
Give us your details and those of your Dish subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Dish. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Dish refuses your cancellation.
Frequently asked questions
Cancel Dish: Step-by-Step Guide
How to cancel your Dish magazine subscription and stop unwanted charges in new zealand
What Dish is and why cancellation matters to you
Dish is New Zealand's digital and print magazine service operated by Dish TV Technologies. You can purchase single issues as one-time purchases, subscribe to auto-renewing plans per issue, or commit to annual subscriptions delivered digitally or by post. If you have signed up and now wish to exit, understanding your cancellation rights and the correct procedure will protect you from ongoing charges and ensure a clean break.
Cancellation becomes necessary for many reasons: your content preferences have shifted, auto-renewal charges caught you by surprise, you prefer online news sources, or you are simply tightening your budget. Whatever your reason, you have the statutory right to cancel without barriers or penalties, provided you follow the correct process for your subscription type.
Why Dish cancellation can be confusing
Dish does not publish a comprehensive cancellation policy on its public support pages. This lack of transparency creates genuine confusion about where to submit your request, how long it takes to process, and whether refunds apply. That is why Yafee has created this detailed guide: to walk you through every step, every platform, and every contingency so you cancel with confidence and keep evidence of your request.
Dish pricing and subscription plans explained
Your cancellation method depends entirely on which plan type you hold and how you purchased it.
Current Dish subscription pricing in new zealand dollars
| Plan type | Price (NZD) | Billing cycle | Renewal status | Best for |
|---|---|---|---|---|
| Single issue (one-time) | $6.49 | One-off purchase | No renewal | Testing the magazine |
| Single issue (auto-renewing) | $4.19 | Per issue | Auto-renews each issue | Regular readers (easiest to forget to cancel) |
| Annual digital subscription | $24.99 | 12 months (6 issues) | Renews after 12 months | Budget-conscious digital readers |
| Annual print subscription | $78.50 | 12 months (6 issues) | Renews after 12 months | Physical magazine collectors |
| Print and digital bundle | $26.00 | 6 months (3 issues each) | Renews after 6 months | Combined access at mid-term |
Identifying your subscription type
Check your payment confirmation email or your device's subscription settings to determine your plan. If you purchased through the Apple App Store or Google Play, you cancel within those platforms, not directly through Dish. If you purchased directly from Dish's website, you contact their support team or submit a postal cancellation request. This distinction is critical: cancelling in the wrong place may leave your subscription active and your payment method vulnerable to future charges.
Your consumer rights under new zealand law
New Zealand consumer legislation provides you with specific protections when cancelling digital services and magazine subscriptions, even when the company's own policy is unclear.
Consumer guarantees act 1993 protection
The Consumer Guarantees Act 1993 is your legal foundation. It requires that all goods and services supplied in New Zealand are of acceptable quality, fit for purpose, and supplied within a reasonable timeframe. If Dish fails to deliver magazines on schedule, supplies corrupted digital files, or refuses your cancellation request without lawful grounds, you can lodge a formal complaint with the Commerce Commission (the statutory consumer authority in New Zealand) or pursue remedies directly against Dish.
Furthermore, if Dish charged you after you submitted a valid cancellation request, those charges may be recoverable as unjust enrichment under common law, and the Commerce Commission can investigate whether Dish has breached the Fair Trading Act 1986 by engaging in misleading or deceptive conduct.
Your legal position
You have the right to cancel your subscription at any time. New Zealand consumer law does not require you to provide a reason or wait for an arbitrary "cooling-off" period. If Dish's policy says you cannot cancel, that policy is unenforceable if it contradicts the Consumer Guarantees Act. If Dish refuses to cancel or continues charging after your request, document everything in writing and escalate to the Commerce Commission. Yafee recommends sending all cancellation requests via email or registered post so you have dated proof of submission.
How to cancel if you subscribed via the apple app store
If you purchased your Dish subscription through the Apple App Store on an iPhone, iPad, or Mac, you cancel your auto-renewal through your Apple ID account settings, not by contacting Dish directly.
Step 1: open the app store app on your apple device
On your iPhone or iPad, tap the App Store icon on your home screen. On a Mac, open the App Store from Applications or Launchpad. You must use the same device or Apple ID account you used to purchase the subscription.
Step 2: navigate to your subscriptions menu
- Tap or click the profile icon in the top-right corner of the App Store screen.
- Select Subscriptions from the menu.
- Locate Dish in your active subscription list.
Step 3: cancel the Dish subscription
- Tap or click on Dish.
- Select Cancel Subscription or a similar option.
- Confirm the cancellation when prompted.
Apple will display a confirmation message and send you a receipt email. Your subscription will remain active until the current billing period ends (the exact date will be shown on screen). Take a screenshot of this confirmation for your records. Yafee recommends checking your email within 24 hours to confirm Apple has sent you a cancellation receipt.
How to cancel if you subscribed via google play
If you purchased your Dish subscription through Google Play on an Android phone or tablet, you cancel through your Google Play account settings.
Step 1: open the google play store app
Tap the Google Play Store icon on your Android device. You must use the same device and Google account you used to purchase the subscription, or access Google Play through a web browser on any device.
Step 2: access your subscriptions
- Tap the profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
Step 3: cancel Dish from your active subscriptions
- Find Dish in your list of active subscriptions.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm.
Google Play will send you a cancellation confirmation email. Your subscription will remain active until the end of your current billing period. Save this email as proof. If you do not receive a confirmation within 24 hours, log in to your Google Play account again and verify that Dish no longer appears in your active subscriptions list.
How to cancel if you subscribed directly through dish's website
If you purchased directly from Dish's website using a credit or debit card, you must contact Dish's support team or use postal cancellation.
Step 1: contact dish's customer support via email
Send a clear cancellation request to Dish's support email address. Include your full name, email address associated with your account, subscription plan type (annual digital, annual print, or auto-renewing per issue), and the date you wish to cancel. Request written confirmation of your cancellation and details of any refund or credit due. Keep a copy of this email for your records.
Dish should respond within 5 to 10 business days. If you do not receive a response, follow up with a second email and, if necessary, escalate to postal cancellation (see below).
Step 2: confirm cancellation in writing and follow up
If Dish's support team does not reply within 10 business days, or if they refuse to cancel, send a registered letter to Dish's postal address (detailed in the "Cancellation address and contact details" section below). In your letter, reference your previous email, state your intention to cancel, and request written confirmation within 14 days. Send this letter via New Zealand Post registered mail so you have tracking and proof of delivery.
Step 3: monitor your payment method
After you submit your cancellation request, monitor your credit or debit card for any further charges from Dish. If charges appear after your cancellation request was submitted, contact your bank immediately and dispute the transaction as unauthorised. Most banks in New Zealand can reverse charges within 60 days if you have evidence that you cancelled. Yafee recommends taking screenshots of your bank statement showing the charge date and any cancellation confirmation from Dish side by side.
Refunds and what you are entitled to after cancellation
Whether you receive a refund depends on the timing of your cancellation and the terms of your specific plan.
Annual subscriptions (digital or print)
If you cancel an annual subscription and you are still within a reasonable cancellation window (New Zealand consumer law does not define an exact period, but 30 days is common industry practice), you should be entitled to a pro-rata refund for the unused portion of your subscription. For example, if you paid $78.50 for a 12-month print subscription and cancel after 4 months, you may be entitled to a refund covering the remaining 8 months (approximately $52.33). Request this refund in your cancellation email and ask for Dish to process it within 14 days. If Dish refuses without justification, file a complaint with the Commerce Commission.
Auto-renewing per-issue subscriptions
If you cancel an auto-renewing subscription before the next issue is charged, you are entitled to a full refund of your most recent payment if that issue has not yet been delivered. Once an issue has been delivered, that charge is non-refundable. If Dish charged you after you cancelled, that charge must be reversed.
One-time purchases
One-time purchases are non-refundable once the issue has been delivered to you (digitally or physically). However, if you did not receive the issue, or if the digital file was corrupted, you are entitled to a refund under the Consumer Guarantees Act.
Request your refund in writing
Include your refund request in your cancellation email or letter. Specify the amount you believe you are owed and the calculation method. Ask Dish to process the refund to your original payment method within 14 days. If Dish ignores your refund request or denies it unreasonably, escalate to the Commerce Commission or your bank's dispute resolution process. Yafee has helped thousands of consumers recover refunds by documenting their requests and escalating systematically when companies ignore them.
Common mistakes to avoid when cancelling Dish
Cancellation is straightforward if you follow the correct steps, but small errors can leave you vulnerable to ongoing charges and refund delays.
Mistake 1: cancelling in the wrong place
If you subscribed through Apple or Google and you email Dish directly, your cancellation request may be ignored because Dish's system does not control your subscription: Apple or Google does. Conversely, if you bought directly from Dish and you cancel in the App Store, Dish will continue to charge you because their billing system remains active. Always verify your subscription source before you cancel.
Mistake 2: failing to document your cancellation request
Do not rely on phone calls or verbal agreements. Send all cancellation requests via email or registered post. If Dish disputes that you ever asked to cancel, your written proof is your evidence. Take screenshots of cancellation confirmations from App Store or Google Play. Keep copies of all emails and postal receipts.
Mistake 3: assuming cancellation is immediate
Most subscriptions remain active until the end of the current billing period, even after you cancel. If your next issue is about to be delivered, you may receive it and be charged for it even though you have cancelled. Monitor your payment method closely and check your account status 48 hours after cancellation to confirm the change.
Mistake 4: not following up if you receive no response
If Dish's support team does not acknowledge your cancellation email within 10 business days, do not assume they received it. Send a follow-up email or escalate to postal cancellation immediately. Dish's silence is not acceptance: it is a reason to escalate to the Commerce Commission.
What happens after your Dish cancellation is processed
Once your cancellation is confirmed, follow these steps to ensure a clean break and protect yourself from future charges.
Verify your subscription status
Log in to your Dish account (if you have web access) or check your App Store or Google Play subscription settings 48 hours after cancellation. Your subscription should no longer appear in your active list. If it does, contact Dish again immediately.
Check your payment method for phantom charges
Monitor your credit or debit card statement for 60 days after cancellation. If a charge appears after your cancellation date, contact your bank and dispute it as unauthorised. Provide your cancellation confirmation email or postal receipt as evidence.
Archive your cancellation proof
Save all cancellation confirmations, receipts, and correspondence in a single folder (digital or paper). If Dish disputes your cancellation in the future or attempts to re-bill you, you will need this evidence to resolve the matter with your bank or the Commerce Commission.
Unsubscribe from marketing emails
After cancellation, you may continue to receive promotional emails from Dish. Most emails include an unsubscribe link at the bottom. Click it to opt out of marketing communications. If emails continue after you unsubscribe, reply to one email requesting removal and keep a copy of that reply.
Cancellation address and contact details for Dish
If you need to send a postal cancellation request or escalate your complaint, use the following address registered to Dish TV Technologies in New Zealand.
Postal address for cancellations:
Dish TV Technologies
New Zealand
When you send a postal cancellation, address your envelope to the above and include a cover letter with your full name, email, account details, subscription type, and cancellation date. Use New Zealand Post registered mail (with tracking) so you have proof of delivery. Keep the tracking receipt and a photocopy of your letter for your records.
If Dish does not respond to your postal cancellation within 14 days, you may escalate directly to the Commerce Commission. Yafee recommends compiling all your cancellation attempts (email, postal receipt, screenshots) and submitting them to the Commerce Commission as evidence of non-response.
When to escalate to the commerce commission
If Dish refuses to cancel, continues charging you after cancellation, or ignores your requests entirely, you have a statutory right to lodge a complaint with New Zealand's consumer authority.
Grounds for escalation
The Commerce Commission investigates breaches of the Consumer Guarantees Act and the Fair Trading Act. If Dish has misled you about cancellation terms, failed to provide services, or charged you after you cancelled, you have grounds to escalate. You do not need a lawyer to file a complaint.
How to file a complaint
- Visit the Commerce Commission website (comcom.govt.nz) and locate their complaints form.
- Complete the form with your name, contact details, Dish's details, description of the issue, and copies of all evidence (emails, receipts, screenshots, bank statements).
- Submit the form and wait for the Commission to acknowledge receipt within 5 business days.
- The Commission will investigate and may contact Dish on your behalf to resolve the matter.
The Commerce Commission does not charge you to file a complaint, and their involvement often prompts companies to resolve disputes quickly. If you are owed a refund, the Commission can recommend remedies or refer you to alternative dispute resolution.
Summary: your cancellation checklist for Dish
Use this checklist to ensure you cancel correctly and retain evidence of your request.
| Task | Done? | Deadline |
|---|---|---|
| Identify your subscription source (App Store, Google Play, or Dish website) | ☐ | Today |
| Submit cancellation request via the correct channel | ☐ | Today |
| Save all confirmation emails and screenshots | ☐ | Immediately after cancellation |
| Monitor payment method for unauthorised charges | ☐ | 60 days after cancellation |
| Verify subscription no longer appears in your account | ☐ | 48 hours after cancellation |
| Follow up with Dish if no response within 10 business days | ☐ | 10 business days after your first request |
Cancelling your Dish subscription should take no more than 10 minutes if you follow the correct process for your subscription type. If Dish delays, refuses, or charges you after cancellation, you have statutory protections under New Zealand consumer law and can escalate to the Commerce Commission at no cost. Yafee is dedicated to helping you understand your rights and providing clear, step-by-step guidance so that you cancel with confidence and keep your money safe.