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Frequently asked questions
Cancel Chrisco: Step-by-Step Guide
How to cancel your Chrisco order in new zealand within 21 days free, or pay a modest fee
What Chrisco is and why you might need to cancel
Chrisco is a New Zealand-based seasonal hamper company that allows you to spread the cost of premium gift hampers across multiple instalments. You select your hamper online or through a catalogue, choose your payment plan, and receive your order closer to the festive season. The system works well until circumstances change and you need to cancel. That is where Yafee steps in to clarify your position and guide you through a straightforward process.
You may cancel because your budget has shifted, you placed an order in error, or the delivery date no longer aligns with your needs. Whatever your reason, New Zealand consumer law protects you. Yafee has built this guide to help you navigate cancellation without confusion or unexpected charges.
Why the 21-day window is critical
Chrisco's cancellation fees hinge entirely on timing. Cancel within 21 calendar days of your order confirmation, and you receive a full refund with zero cancellation fee. Cancel after 21 days, and Chrisco can charge you up to 20 percent of the amount you have paid, capped at NZD $250. If you paid by Mastercard, you also face an additional NZD $20 per card fee, with a quarterly maximum of NZD $120. This window demands immediate action once you decide to cancel.
Your consumer rights under new zealand law
New Zealand consumer law gives you robust protections when dealing with Chrisco and similar companies.
Fair trading act 1986 and consumer guarantees act 1993
These two pieces of legislation form the foundation of your rights. The Fair Trading Act 1986 prohibits misleading or deceptive conduct, unfair contract terms, and pressure selling. The Consumer Guarantees Act 1993 ensures that goods and services meet acceptable standards of quality, fitness for purpose, and safety. Crucially, Chrisco cannot override these rights through its standard terms and conditions.
You hold the right to cancel, the right to transparent information about all fees, and the right to a refund if goods do not match the description or quality promised. If Chrisco refuses a legitimate refund or applies unfair charges, you can escalate to the Commerce Commission, New Zealand's peak consumer regulator, or seek resolution through the Disputes Tribunal for claims under NZD $15,000.
Your legal position
You are entitled to cancel your Chrisco order at any time before delivery. Within 21 days of order confirmation, you have an absolute right to a full refund with no penalty. After 21 days, Chrisco may apply a cancellation fee, but only if that fee is genuine, proportionate, and clearly disclosed before you confirm cancellation. The company cannot refuse to process your cancellation or impose fees that lack legal justification.
Cancellation methods available to you
Chrisco provides two primary routes to cancel your order: online through your account, or by post to their Auckland office.
Online cancellation is fastest
The Chrisco website allows you to manage your order in real time. You log in, locate your order, and submit a cancellation request. This method leaves you with an immediate digital record and automatic email confirmation. Online cancellation typically takes minutes and costs nothing beyond any applicable cancellation fee.
Postal cancellation as a backup
If you do not have an online account or prefer to cancel in writing, you can send a cancellation letter to Chrisco using their Freepost address. This method creates a paper trail and suits those who want documented proof of their request. Postal cancellation takes longer because it depends on mail delivery times, but it remains valid and legally binding under the Fair Trading Act 1986.
How to cancel your Chrisco order online
Online cancellation is your fastest and most transparent route. You receive immediate confirmation and can track your refund status from your account. Follow these steps precisely.
Step 1: log in to your Chrisco account
- Visit the Chrisco website and click "Log In" or "My Account".
- Enter your email address and password.
- If you have forgotten your password, click "Forgotten password?" and follow the reset link sent to your email inbox.
- If you do not have an online account, skip to the postal cancellation method below.
- Complete any two-factor authentication if prompted.
Step 2: locate your order in the order history
- Once logged in, navigate to "My Orders", "Order History", or a similar section in your account dashboard.
- Find the order you wish to cancel. It will display the order date, order number, and total amount.
- Check the order status to confirm it is still cancellable (i.e., it has not already been dispatched or delivered).
- Note the order confirmation date, as this determines your 21-day window.
Step 3: select the cancel option and review the fee
- Click the "Cancel Order" button or equivalent cancellation link next to your order.
- Chrisco may ask you to select a cancellation reason. This is optional feedback and does not affect your right to cancel.
- Review the cancellation fee summary on the confirmation screen.
- If you are within 21 days of order confirmation, the fee will show as zero.
- If you are beyond 21 days, the system will display the fee amount, calculated as up to 20 percent of amounts paid, capped at NZD $250, plus any Mastercard fees.
Step 4: confirm and submit your cancellation
- Review all details one final time, then click "Confirm Cancellation" or "Submit".
- The system will display a confirmation message with your cancellation reference number.
- Screenshot or write down this reference number immediately.
- Note the date and time of your cancellation submission.
- Chrisco will send a confirmation email to your registered address within 24 hours. This email serves as your official cancellation receipt.
Step 5: track your refund
- Return to your account dashboard and check your order status, which should now show "Cancelled".
- Monitor your original payment method for the refund.
- Refunds typically process within 5 to 10 working days, depending on your bank or credit card issuer.
- Your bank may add an additional 1 to 3 working days to credit the funds to your account.
- If no refund appears within 15 working days, contact Chrisco customer service with your cancellation reference number and ask for a refund status update.
How to cancel by post if you lack an online account
Postal cancellation is valid and legally binding under the Fair Trading Act 1986. Use this method if you do not have online access or prefer a paper-based record.
Prepare your cancellation letter
- Write a clear, short letter or email that includes:
- Your full name and current address.
- Your Chrisco customer or order number (if you have it).
- The order date or approximate date.
- A clear statement: "I wish to cancel my Chrisco order effective immediately."
- The date you are writing the letter.
- Keep a copy for your records before sending.
Send your letter via freepost
- Address your letter to:
- Chrisco
- Freepost 140717
- PO Box 100688
- North Shore Mail Centre
- Auckland 0745
- New Zealand
- Use a standard envelope with no postage required; the Freepost number ensures Chrisco covers the cost.
- Post your letter at any NZ Post letterbox or post shop.
Follow up if needed
- Allow 7 to 10 working days for your letter to reach Chrisco's office.
- If you do not receive cancellation confirmation within 15 working days of posting, call Chrisco customer service and provide your letter's posting date.
- Ask them to search their incoming mail for your cancellation request.
- Request written confirmation of cancellation by email or post.
Understanding chrisco's cancellation fees and refund timeline
Yafee believes transparency around fees is essential to your decision-making. This table shows exactly what you will pay based on timing and payment method.
| Cancellation timing | Cancellation fee | Mastercard fee (if applicable) | Total deduction |
|---|---|---|---|
| Within 21 days of order confirmation | Zero | Zero | Full refund |
| 22 to 60 days after order confirmation | Up to 20% of amount paid, capped at NZD $250 | NZD $20 per card (max NZD $120 per quarter) | Combined deductions apply |
| 61+ days after order confirmation | Up to 20% of amount paid, capped at NZD $250 | NZD $20 per card (max NZD $120 per quarter) | Combined deductions apply |
| Order already dispatched or delivered | Non-refundable unless faulty or misdescribed | Not applicable | Return goods for assessment |
When you will receive your refund
Chrisco processes refunds within 5 to 10 working days of approving your cancellation. Your bank then credits the funds, which typically takes a further 1 to 3 working days. Total time from cancellation approval to funds in your account: 6 to 13 working days. If your cancellation occurs within 21 days, no fee deduction delays the process. If a fee applies, Chrisco deducts it before processing the refund.
What to do after your cancellation is confirmed
Once Chrisco confirms your cancellation, your part of the process is largely complete. However, taking a few final steps ensures you have a clear record and can escalate if problems arise.
Keep all cancellation records
Retain copies of every communication with Chrisco: your cancellation confirmation email, your order confirmation email, screenshots of the online cancellation, and your refund receipt from your bank statement. These documents are your evidence if a dispute arises later.
Monitor your refund status
Check your bank or credit card statement 10 to 15 working days after Chrisco approves your cancellation. If the refund has not appeared by the 15-day mark, contact your bank first to confirm the payment has not been delayed in transit. If your bank has no record, contact Chrisco with your cancellation reference number and request a status update.
Check for unexpected charges
Review your next statement carefully. Some Mastercard payments trigger their NZD $20 fees automatically. If Chrisco charged you a fee but you cancelled within 21 days, this is an error. Contact Chrisco and request a reversal, citing the Fair Trading Act 1986 Consumer Guarantees Act 1993 protections.
Common mistakes to avoid when cancelling
Cancelling is straightforward once you know the rules. These mistakes can delay your refund or cause unnecessary frustration.
Waiting beyond 21 days
Your cancellation fee threshold is not flexible. The 21-day window runs from the date of your order confirmation, not from the date you received your hamper. Mark your calendar on day one so you do not miss the cutoff. If you are close to day 21, cancel immediately rather than waiting.
Assuming your order is cancellable after dispatch
Once Chrisco has dispatched your hamper, you can no longer cancel it to avoid fees. You must accept delivery and then pursue a return or complaint if the goods are faulty or misdescribed. Check your order status before cancelling to confirm it is still in "pending" or "confirmed" status, not "dispatched" or "in transit".
Not keeping your cancellation reference number
Chrisco's system generates a unique reference number when you cancel online. This number is your key to proving you cancelled on a specific date. Write it down immediately, screenshot it, or forward the confirmation email to yourself. Without it, you may struggle to prove cancellation if there is a dispute.
Cancelling via phone without written follow-up
If you cancel over the telephone, always request written confirmation by email or post within 24 hours. Verbal cancellations lack documentary proof. A customer service representative may note your request in their system, but that record is internal to Chrisco and not visible to you. Always get it in writing.
Comparing your options: online versus postal cancellation
Yafee recommends online cancellation as the faster, more transparent method. This table compares both routes so you can choose what suits your situation.
| Factor | Online cancellation | Postal cancellation |
|---|---|---|
| Speed | Minutes to 24 hours | 7 to 15 working days |
| Confirmation method | Automatic email within 24 hours | Manual email or letter (5 to 10 days) |
| Reference number | Generated immediately | None unless you create one yourself |
| Proof of timing | Timestamp in your account | Post office date stamp on envelope |
| Suitable if you lack online account | No | Yes |
| Recommended for disputes | Yes | Yes, but slower |
If Chrisco refuses to cancel or disputes your fee
Chrisco is obliged by law to honour valid cancellation requests. If the company refuses to process your cancellation or applies an unjustified fee, you have legal remedies.
Step 1: contact Chrisco directly in writing
Send a letter or email to Chrisco stating your order number, cancellation date, and the specific issue (e.g., "I cancelled within 21 days but was charged a fee"). Reference the Fair Trading Act 1986 and ask for the fee to be reversed within 10 working days. Keep a copy of your letter.
Step 2: escalate to the commerce commission
If Chrisco does not respond or refuses your request, lodge a complaint with the Commerce Commission, New Zealand's consumer regulator. The Commission investigates unfair contract terms and deceptive conduct. You can file a complaint online at www.comcom.govt.nz or by post. Include your cancellation confirmation, Chrisco's response (or lack thereof), and copies of all relevant order and payment documents.
Step 3: apply to the disputes tribunal
If your dispute is under NZD $15,000, you can apply to the Disputes Tribunal for free. The Tribunal will hear both sides and make a binding decision. This is faster and cheaper than taking Chrisco to court. Application forms are available at www.justice.govt.nz.
Summary of key dates and deadlines
Timing is everything in Chrisco cancellations. Here is a quick reference of critical dates.
| Event | Deadline or timeframe | Your action |
|---|---|---|
| Order confirmation received | Immediately | Note the date; this starts your 21-day window |
| Cancel with no fee | Within 21 calendar days | Cancel immediately once you decide to |
| Cancellation fee applies | Day 22 onwards | Avoid unless absolutely necessary |
| Chrisco sends cancellation confirmation | Within 24 hours (online) or 5 to 10 days (post) | Watch your email inbox or letterbox |
| Refund processes | 5 to 10 working days after approval | Monitor your bank statement |
| Funds reach your account | 6 to 13 working days total | Contact your bank if delayed beyond this |
Send your postal cancellation to this address
If you choose to cancel by post, use the Freepost address below. No stamp is required.
Chrisco
Freepost 140717
PO Box 100688
North Shore Mail Centre
Auckland 0745
New Zealand
Allow 7 to 10 working days for your letter to arrive and be processed. If you need faster confirmation, call Chrisco customer service and quote your letter's posting date.
Final thoughts on cancelling your Chrisco order
Cancelling a Chrisco order is straightforward once you understand the 21-day fee-free window and your consumer rights under the Fair Trading Act 1986 and Consumer Guarantees Act 1993. Online cancellation takes minutes and gives you instant confirmation. Postal cancellation works just as well if you lack an online account, though it takes longer. Yafee strongly recommends acting within 21 days to avoid any cancellation fee. Keep all your cancellation records, monitor your refund, and contact the Commerce Commission if Chrisco refuses to honour your request. Yafee has helped thousands of consumers cancel subscription and hamper orders by breaking down the legal framework and delivering clear, step-by-step procedures. Your cancellation is a right, not a favour. Exercise it with confidence.