Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Beer52, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Beer52 in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Beer52
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Beer52 subscription with zero hassle
1
Fill in the form
Give us your details and those of your Beer52 subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Beer52. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Beer52 refuses your cancellation.
Frequently asked questions
Cancel Beer52: Your Step-by-Step Guide
How to cancel Beer52 in new zealand: your complete guide to ending your subscription
What is Beer52 and how does it work for new zealand customers
Beer52 is a United Kingdom-based craft beer subscription service that delivers carefully curated selections of beers and related products to your door on a monthly basis. The company ships internationally, including to New Zealand, and manages all customer service, billing and support from Edinburgh, Scotland. When you subscribe as a New Zealand customer, you receive shipments priced in British pounds sterling (GBP), though your bank or payment provider will convert these amounts to New Zealand dollars (NZD) at their current exchange rate.
All terms of service, cancellation policies and customer support channels are administered from the United Kingdom. This means you remain protected by both Beer52's own terms and New Zealand consumer law, specifically the Consumer Guarantees Act 1993 (CGA). Yafee has helped thousands of consumers in New Zealand understand their rights when cancelling overseas subscriptions, and Beer52 is no exception.
Why new zealand customers choose Beer52
Craft beer enthusiasts in New Zealand often choose Beer52 because it offers access to hand-picked international brews they cannot easily find locally. The subscription model eliminates the need to hunt for new beverages each month; instead, Beer52 curates selections for you. However, if your tastes shift, your budget changes or the service fails to meet your expectations, you need a straightforward cancellation pathway. Yafee is here to provide that clarity.
Key things to know before you cancel
Beer52 does not provide an online cancellation button in your account dashboard. This is intentional: the company requires you to contact them directly by phone, email or through their Help Centre channels. Consequently, you must take active steps to initiate cancellation, but this also gives you a direct touchpoint with their support team to ensure your request is properly documented and processed without delay.
Your consumer rights under new zealand law
Understanding your legal position strengthens your ability to cancel on your own terms and dispute unfair charges or refusals.
Consumer guarantees act 1993 protections
The Consumer Guarantees Act is your primary legal shield as a New Zealand consumer, and it applies even when you purchase from overseas businesses like Beer52. This Act guarantees you the right to goods that are of acceptable quality, safe, fit for purpose and as described. If Beer52 delivers damaged beer, incorrect orders or items that do not match their description, you have the statutory right to a refund, replacement or repair regardless of what Beer52's terms state about no returns for change of mind.
Furthermore, you have the right to cancel a subscription within a reasonable timeframe if the terms are unfair or if the service fails to deliver as promised. If Beer52 continues to charge your payment method after you have requested cancellation, this constitutes a breach of contract that the Consumer Guarantees Act recognises and protects against. In accordance with the CGA, the burden falls on the merchant to prove they have properly ceased charging you.
Your legal position
You hold these rights automatically: (1) Right to cancel at any time with reasonable notice; (2) Right to a refund if the service is not of acceptable quality or fails to deliver as described; (3) Right to escalate disputes to the Commerce Commission if Beer52 refuses a valid cancellation or refund claim; (4) Right to document all communications and use them as evidence in a dispute.
How to invoke your rights when cancelling
When you contact Beer52 to cancel, explicitly mention that you are invoking your rights under New Zealand's Consumer Guarantees Act 1993. Keep a dated copy of this communication, whether it is an email, call recording or written confirmation. If Beer52 disputes your cancellation or refuses a refund you believe you are entitled to, you can escalate the matter to the Commerce Commission (the New Zealand government agency that enforces consumer protection law) or pursue a dispute through your bank's chargeback process. Yafee recommends documenting every step of the process so you have evidence should escalation become necessary.
Beer52 cancellation methods: which route to choose
Beer52 provides multiple channels through which you can request cancellation, each with varying response times and formality levels.
Direct phone contact (fastest response)
Calling Beer52 directly is the quickest way to cancel because you speak with a support team member who can process your request immediately and confirm it verbally in real time. The Beer52 customer service line is +44 131 285 2684, available Monday to Friday, 9:00am to 5:00pm UK time. Note that this corresponds to 9:00pm to 5:00am New Zealand time (during UK winter); you will need to adjust for daylight saving when it applies. If you cannot reach the team during UK business hours, use email or the Help Centre instead.
Email cancellation (recommended for documentation)
Sending an email to Beer52's customer support team creates a permanent written record of your cancellation request, which strengthens your position if a dispute arises later. Address your email to [email protected] and include your account details, subscription ID (found on your invoice or account page) and a clear statement that you wish to cancel effective immediately. Request written confirmation of the cancellation date and any refund due. Email responses typically arrive within 2 to 3 business days. Yafee advises saving this email thread for your records.
Beer52 help centre (secondary option)
Beer52 maintains a Help Centre on their website where you can submit a support ticket regarding cancellation. This method generates an automatic ticket number, which you can reference in future communications. However, response times via the Help Centre can vary between 3 and 5 business days. Use this option if phone and email channels are unavailable, but follow up with a direct email to [email protected] to ensure your request is prioritised.
Step-by-step cancellation procedure
Follow these steps in order to cancel your Beer52 subscription safely and ensure you receive confirmation of the cancellation date.
-
Gather your account information before contacting Beer52.
- Log into your Beer52 account and locate your subscription ID (shown on invoices or in your account settings).
- Note the email address and payment method you registered with Beer52.
- Write down the date of your last shipment and any upcoming billing dates.
- Check your account for any outstanding balance or credits.
-
Choose your cancellation method and initiate contact.
- If you require immediate cancellation, call +44 131 285 2684 during UK business hours (9:00am to 5:00pm Monday to Friday).
- For documented cancellation, email [email protected] with the subject line "Request to cancel subscription [your subscription ID]".
- In your message, include your full name, subscription ID, email address and a clear statement: "I request immediate cancellation of my Beer52 subscription effective [date or "today"]."
-
Explicitly reference your consumer rights.
- Add this statement to your communication: "I am exercising my rights under New Zealand's Consumer Guarantees Act 1993 and request immediate cessation of all charges."
- This legal reference signals that you understand your position and will reduce the likelihood of disputes or delays.
-
Request written confirmation of the cancellation date.
- Ask Beer52 to confirm in writing (email) the exact date your subscription ends and when all charges will cease.
- Request confirmation of any refund due if you have paid for a period you will not receive.
- Ask for the name of the support agent who processed your cancellation.
-
Monitor your payment method for ongoing charges.
- Check your bank or credit card statement in the 5 to 10 days following cancellation to confirm no additional charges appear.
- If a charge is made after your confirmed cancellation date, contact your bank immediately and reference your cancellation confirmation email.
-
Escalate if Beer52 does not respond within 5 business days.
- If you do not receive a response to your cancellation request within 5 business days, send a follow-up email with "URGENT: Cancellation Request - No Response" in the subject line.
- Include a copy of your original cancellation request.
- State that if you do not receive confirmation within 2 further business days, you will file a complaint with the Commerce Commission.
Refund eligibility and timelines
Your refund entitlements depend on the status of your subscription and when you cancel within your billing cycle.
When you are entitled to a refund
If you cancel before your next billing date, Beer52 must not charge you further. If you have already paid for a subscription period you will not receive due to early cancellation, you are entitled to a pro-rata refund (a refund calculated based on the unused portion of your billing period). For example, if your next shipment is scheduled 30 days away and you cancel after 10 days, you are entitled to a refund covering the remaining 20 days. This right is enshrined in the Consumer Guarantees Act 1993, which states that consumers are entitled to fair value for money paid.
Refund processing timelines
Beer52 typically processes refunds within 5 to 7 business days of your cancellation request. The refund will be returned to the original payment method you used (your bank account or credit card). Depending on your bank, the funds may take a further 2 to 5 business days to appear in your account due to international processing delays. If you do not see a refund within 10 business days of your cancellation confirmation, contact Beer52 again and request a refund status update with a reference number.
Non-refundable charges and exceptions
Beer52's standard terms may state that certain shipping or administrative fees are non-refundable. However, the Consumer Guarantees Act overrides unfair contract terms. If you believe a fee is excessive or the terms are unreasonable, you may dispute it. Yafee recommends referencing the CGA in your dispute and asking Beer52 to justify why the fee should not be refunded.
Pricing and subscription tiers at a glance
| Subscription tier | Frequency | Approximate NZD cost (converted from GBP) | What you receive |
|---|---|---|---|
| Standard monthly | 1 box per month | $65 to $85 | 4 to 5 craft beers plus snacks or merchandise |
| Two-monthly | 1 box every 2 months | $130 to $170 | 8 to 10 craft beers plus extras |
| Gift subscription | Variable | $55 to $200 | Boxes delivered to a recipient for a set duration |
| One-off purchase | Single order | $60 to $120 | Curated beer selection without ongoing commitment |
Prices are approximate and converted from GBP to NZD at current exchange rates. Actual costs will vary based on your bank's conversion rate and any promotional discounts applied at the time of subscription.
What happens after cancellation
Once Beer52 has processed your cancellation, your subscription ends and your obligations are complete, but certain actions on your part will protect your position.
Confirming the end of your subscription
After you receive written confirmation of your cancellation (via email), log into your Beer52 account to verify that your subscription status shows as "cancelled" or "inactive". If your account still displays an active subscription after 3 business days, contact Beer52 immediately and provide your cancellation confirmation email as evidence. This simple step ensures that no confusion exists in their system.
Monitoring for unauthorised charges
Continue to review your bank or credit card statements for 30 days after your cancellation date. Authorised recurring charges after the confirmed cancellation date constitute fraud and a breach of contract. If you identify any unauthorised charge, contact your bank's fraud department immediately and provide your cancellation confirmation email. Your bank can initiate a chargeback on your behalf, and the burden falls on Beer52 to prove the charge was authorised.
Retaining documentation
Keep all cancellation-related emails, phone call records (if you recorded them), bank statements and screenshots of your Beer52 account status for at least 12 months. These documents are your evidence if a dispute arises, and they will be essential if you need to escalate to the Commerce Commission or your bank's dispute resolution team.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel straightforward, but small oversights can complicate the process. Yafee has guided thousands of New Zealand consumers through subscription cancellations, and these pitfalls come up repeatedly.
Mistake 1: assuming deletion from the app means cancellation
Deleting the Beer52 app from your phone does not cancel your subscription. You must contact Beer52 directly using one of the official channels (phone, email or Help Centre). Uninstalling the app only removes your access to view your account; it does not stop recurring charges.
Mistake 2: cancelling mid-billing cycle without confirming the effective date
If you cancel partway through a billing period without confirming whether the cancellation is effective immediately or at the end of the cycle, you may be charged for another full month. Always clarify with Beer52 in writing the exact date your subscription ends and confirm there will be no further charges after that date.
Mistake 3: relying on verbal confirmation alone
If you cancel by phone, always request that Beer52 send a written (email) confirmation within 24 hours. Verbal confirmation alone is difficult to prove if a dispute arises. A written email from Beer52's support team is your legal record.
Mistake 4: failing to reference the consumer guarantees act
If Beer52 resists your cancellation or refund claim, explicitly state in writing that you are exercising your rights under the Consumer Guarantees Act 1993. This shifts the legal dynamic and signals that you understand New Zealand consumer law. Many companies become more cooperative once they realise you are informed.
Mistake 5: ignoring post-cancellation charges
If Beer52 charges you after your confirmed cancellation date, do not assume it is a mistake or temporary glitch. Contact your bank within 30 days and dispute the charge. After 30 days, many banks' chargeback windows close, and you may lose the ability to recover the money. Act promptly.
Should you cancel Beer52 or keep your subscription
Before you commit to cancellation, consider whether pausing or modifying your subscription is a better fit for your situation.
Reasons to cancel
- You no longer drink or enjoy craft beer regularly.
- The subscription cost no longer fits your budget.
- You have received multiple shipments that did not meet your expectations or taste preferences.
- You are moving house and cannot receive deliveries for an extended period.
- You prefer to purchase beer from local New Zealand breweries or retailers.
- You believe the service does not represent acceptable quality or value under the Consumer Guarantees Act 1993.
Reasons to keep your subscription (or modify it)
- You enjoy the discovery aspect and value learning about new craft beers each month.
- International beers are difficult to find in New Zealand, and the convenience outweighs the cost.
- You plan to entertain guests regularly and the subscription provides variety.
- You are satisfied with the product quality and the monthly surprise element appeals to you.
- You can pause your subscription temporarily instead of cancelling permanently.
Pause option as an alternative
Contact Beer52 to ask whether you can pause your subscription for 1 to 3 months instead of cancelling entirely. If you anticipate wanting to resume later (for example, after a house move or budget adjustment), pausing may be simpler than cancelling and restarting. Ask in writing whether pausing incurs any fees or penalties.
If Beer52 refuses to cancel or disputes your refund
If Beer52 does not respond to your cancellation request or disputes your right to cancel or receive a refund, escalate your complaint through formal channels.
Step 1: formal written notice to Beer52
Send a final email to [email protected] and their billing department stating that you are exercising your statutory rights under the Consumer Guarantees Act 1993 and formally demand that your subscription be cancelled immediately with a full refund of any unearned charges. State that if you do not receive a response within 5 business days, you will file a complaint with the Commerce Commission. Keep a copy of this email.
Step 2: file a complaint with the commerce commission
If Beer52 does not respond or refuses your cancellation, visit the Commerce Commission website (www.comcom.govt.nz) and submit a formal consumer complaint. The Commission will investigate and can compel Beer52 to comply with New Zealand consumer law. There is no fee to file a complaint, and the Commerce Commission has enforcement powers that Beer52 must respect.
Step 3: initiate a chargeback with your bank
Contact your bank or credit card provider and dispute any charges made after your cancellation request date. Provide your cancellation confirmation email and the Commerce Commission complaint reference number as evidence. Your bank can reverse unauthorised charges through the international dispute resolution system, and the burden falls on Beer52 to prove the charge was valid.
Common questions about Beer52 cancellation in new zealand
| Question | Answer |
|---|---|
| Do I have to call Beer52 to cancel, or can I email? | You can email [email protected]. Email is recommended because it creates a written record. Always request written confirmation of the cancellation date. |
| What if I cancel mid-month? Do I get a refund? | Yes, if you have paid for a full period and cancel before receiving your shipment for that period, you are entitled to a pro-rata refund under the Consumer Guarantees Act 1993. |
| How long does it take for a refund to appear in my bank account? | Beer52 typically processes refunds within 5 to 7 business days. Your bank then takes 2 to 5 additional business days. Total time is usually 10 to 14 days. |
| What if Beer52 continues to charge me after I cancel? | Contact your bank immediately and dispute the charge as unauthorised. Provide your written cancellation confirmation email to your bank. The bank can reverse the charge through the chargeback system. |
| Can I pause my subscription instead of cancelling? | Ask Beer52 directly by emailing [email protected]. If pausing is available and free, it may be simpler than cancelling if you plan to resume later. |
Why yafee helps thousands of new zealand consumers cancel subscriptions
Yafee specialises in contract law and consumer rights across subscription services, ecommerce platforms and digital memberships. Our mission is to translate complex legal frameworks into clear, actionable steps so you regain control of your finances and commitments. Whether you are cancelling Beer52 or any other recurring service, Yafee provides the legal grounding and procedural clarity you need to resolve disputes quickly and fairly.
How yafee can support your cancellation
Yafee's contract law guides are designed to arm you with both legal knowledge and practical next steps. When you understand your rights under the Consumer Guarantees Act 1993 and the specific cancellation process for your service, you are far less likely to encounter delays, refund disputes or unauthorised charges. Yafee has helped thousands of consumers navigate overseas subscriptions, payment disputes and escalations to regulatory bodies like the Commerce Commission.
Your cancellation address and contact details for Beer52
If you need to send formal written notice to Beer52 (for example, if email and phone are unresponsive), use the registered business address below. In accordance with Scottish business registration law, this address is the official contact point for legal correspondence.
| Contact method | Details |
|---|---|
| Email (primary) | [email protected] |
| Phone | +44 131 285 2684 (Monday to Friday, 9:00am to 5:00pm UK time) |
| Registered office address (legal correspondence) | Beer52, Unit 5, 50 Lothian Street, Edinburgh, EH1 1HB, United Kingdom |
| Help Centre | Visit the Beer52 website and select "Contact Us" to submit a support ticket |
| Escalation: Commerce Commission | www.comcom.govt.nz (file a consumer complaint if Beer52 refuses cancellation or refund) |
Final summary: your path to cancelling Beer52
Cancelling Beer52 as a New Zealand customer is straightforward when you follow these steps: (1) Gather your subscription ID and account details; (2) Contact Beer52 by email or phone with a clear cancellation request; (3) Explicitly reference your rights under the Consumer Guarantees Act 1993; (4) Request and retain written confirmation of your cancellation date; (5) Monitor your payment method for any unauthorised charges; (6) Escalate to the Commerce Commission if Beer52 refuses to comply.
You hold consumer rights automatically as a New Zealand resident, even when purchasing from overseas businesses. The Consumer Guarantees Act 1993 protects you, and you do not need to accept unfair contract terms or unauthorised charges. If you encounter resistance or delays, reference the Act in writing and escalate to the Commerce Commission. Yafee has helped thousands of consumers cancel subscriptions successfully by combining legal knowledge with clear procedural steps. Follow the guidance in this article, document every communication and you will regain control of your subscription and finances.