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Frequently asked questions
Cancel Worthpoint: The Right Way
How to cancel Worthpoint in new zealand and claim your refund
What Worthpoint is and why you might cancel
Worthpoint is a subscription-based research platform used by antique dealers, collectors, valuers, and resellers across New Zealand to access pricing data, historical sales records, and maker identification databases. The service combines multiple tools: a comprehensive Price Guide for estimated valuations, a MARKS database to verify signatures and maker credentials, The Vault for archival imagery, and WorthScore analytics to help you assess the true market value of collectibles and antiques you own or intend to sell.
You subscribe to Worthpoint because you need reliable, current data when buying, selling, or insuring valuable items. However, if the subscription no longer meets your needs, or if you were charged after a free trial without your explicit permission, Yafee is here to walk you through the cancellation process with full legal backing and practical steps.
Who uses Worthpoint and what for
Worthpoint serves collectors researching investment pieces, auctioneers verifying lot values, insurance assessors building claim justifications, and resellers checking market trends before purchasing second-hand items. You log in to compare historical sales, identify maker marks, and gather evidence for fair pricing in negotiations.
How the Worthpoint subscription model works
Worthpoint operates on monthly and annual subscription tiers. The platform typically offers a free trial lasting 7 days or 7 lookups, whichever you exhaust first. Many New Zealand subscribers report that their free trial converted to a paid subscription automatically without explicit confirmation before the charge appeared on their bank statement. This pattern is common across digital services, and Yafee has documented similar cases where users did not actively cancel the trial before renewal triggered a payment.
Your consumer rights under new zealand law
Your legal position in New Zealand is strong, and understanding these protections is essential before you initiate cancellation or pursue a refund.
Consumer guarantees act protections and what they mean for you
The Consumer Guarantees Act 1993 requires that all services, including digital subscriptions, meet a standard of acceptable quality, be fit for their intended purpose, and be provided with reasonable care and skill. If Worthpoint fails to deliver the pricing data, search functionality, or maker identification tools you reasonably expected, you have the right to a refund, credit, or replacement service within a reasonable timeframe.
Furthermore, the Fair Trading Act 1986 prohibits misleading or unfair conduct in commerce. If Worthpoint charged your account without your clear, written consent before the renewal date arrived, this may constitute unfair billing practice. Keep all emails, bank statements, screenshots of your account settings, and any trial terms you received as evidence of what was agreed and what actually occurred.
Your legal position: You are entitled to request a refund if the service was automatically renewed without explicit pre-renewal consent, or if it failed to meet acceptable quality standards. The burden to prove you consented to the charge rests with Worthpoint, not with you.
Escalation route if Worthpoint refuses your cancellation or refund
If Worthpoint declines your refund request, ignores your cancellation, or offers only a credit instead of a refund, you can lodge a formal complaint with the Commerce Commission (New Zealand's consumer protection regulator). You can also bring the dispute to the Disputes Tribunal, which hears claims under NZD 20,000 at no cost to you. Document every contact with Worthpoint: the date, time, name of staff member if provided, method of contact (email, phone, form), and the exact response you received. This record strengthens your position if you escalate.
How to cancel Worthpoint step by step
You have three primary methods to cancel: via the Worthpoint website contact form, by email, or by post to their US headquarters address.
Cancel via the Worthpoint website contact form (recommended)
The website contact form creates an immediate, timestamped record of your cancellation request, which is the most defensible approach if a billing dispute arises later.
- Visit the Worthpoint website homepage.
- Look for a "Contact Us" link, usually located in the footer of the page or in the main navigation menu under "Help" or "Support".
- Click the contact form link and fill in your details.
- Enter your full name, email address, and account email if different.
- Select "Subscription Cancellation" or "Account Support" from any available category dropdown.
- Write a clear, factual message in the body field.
- State: "I request immediate cancellation of my Worthpoint subscription effective today. Please confirm cancellation in writing and cease all future charges to my account."
- If you were charged without consent after a free trial, add: "I did not consent to automatic renewal after my trial expired, and request a full refund of all charges since [date]."
- Note the submission date and time before you click Submit.
- Screenshot the confirmation page or email you receive, as this serves as proof of your request date.
- Check your email (including spam and promotions folders) for a response from Worthpoint within 5-7 business days.
- If you receive no response, proceed to the email method below or escalate to the Commerce Commission.
Cancel by email
Email is equally valid and creates an auditable record for consumer protection purposes.
- Identify the correct contact email address from the Worthpoint website.
- This is typically [email protected] or a similar support-specific address.
- Compose a new email from your account email address.
- Subject line: "Request for Subscription Cancellation and Refund"
- Body: State your full name, account email, and the subscription plan you held (monthly or annual).
- Write: "I request immediate cancellation of my Worthpoint subscription effective today. Please confirm cancellation in writing and confirm that no further charges will be applied to my account."
- If applicable, add: "I was charged for a subscription following a free trial without my explicit written consent before the renewal date. I request a full refund of all charges incurred after [date]."
- Send the email and retain a copy in a folder dedicated to this cancellation.
- Note the sent date and time for your records.
- Expect a response within 5-7 business days.
- If Worthpoint asks you to call or use a form instead, politely insist on written confirmation of cancellation by email.
Cancel by post to the Worthpoint US headquarters
If the website form or email yield no response, you can send a formal cancellation notice by post to Worthpoint's registered address in the United States.
- Prepare a printed letter on plain paper.
- Include your full name, account email, postal address, and phone number.
- State: "I hereby request the immediate cancellation of my Worthpoint subscription, effective today. Please confirm cancellation in writing and cease all future charges to my account and payment method."
- If you claim the charge was unauthorised, add: "I did not consent to automatic renewal after my free trial expired on [date] and request a full refund of all charges since that date."
- Sign and date the letter.
- Send the letter by tracked post or courier to the address listed at the end of this guide.
- Use a method that provides proof of delivery.
- Keep the receipt and tracking number for your records.
- Allow 10-14 business days for a response after delivery.
- If you receive no confirmation, escalate to the Commerce Commission and provide the tracking proof.
What to do after you cancel Worthpoint
Cancellation is not the end of the process; verifying that your subscription has truly stopped and claiming any refund owed to you are equally important steps.
Verify that charges have stopped
After your cancellation request is confirmed, monitor your bank account for 1-2 billing cycles to ensure Worthpoint does not attempt another charge. Many subscriptions recur on the anniversary of the original sign-up date, so watch for any unexpected transactions. If a charge appears after you cancelled, contact your bank or credit card issuer immediately and reference your cancellation request date and confirmation number.
Request a refund if you were charged without consent
If your free trial converted to a paid subscription without your explicit written consent before renewal, you have grounds to request a refund under the Consumer Guarantees Act. Email Worthpoint a second time, stating: "I request a full refund of the subscription charge(s) dated [list specific dates], as I did not consent to automatic renewal after my free trial expired." Attach your original trial terms and any emails showing what you agreed to. Yafee recommends pursuing this within 60 days of the charge for the strongest legal position.
Escalate to the commerce commission if Worthpoint refuses
If Worthpoint denies your refund claim or does not respond to your cancellation within 10 business days, lodge a complaint with the Commerce Commission online at www.comcom.govt.nz/make-a-complaint/. Provide all dates, email records, cancellation request confirmations, and evidence that you did not consent to the charge. The Commerce Commission investigates automatically and can compel Worthpoint to refund you if they find the charges were unfair.
Worthpoint pricing and plan comparison
Understanding what you paid for helps justify your refund request and clarifies which charges to claim back.
| Plan type | Billing cycle | Approximate NZD cost | Features included | Free trial? |
|---|---|---|---|---|
| Free trial | 7 days or 7 lookups | NZD 0 | Full platform access during trial period | Yes (then converts to paid) |
| Monthly subscription | Monthly | NZD 30-50 approx. | Unlimited Price Guide searches, MARKS database, The Vault, WorthScore | No |
| Annual subscription | Annual | NZD 250-400 approx. | Same as monthly, plus priority support | No |
| Premium add-on | Monthly or annual | Variable | Advanced analytics, custom valuation reports | No |
Note: Prices fluctuate based on promotional codes and currency exchange rates. Verify exact charges on your bank statement against the Worthpoint invoice in your account.
Common mistakes when cancelling Worthpoint
Cancellation is straightforward, but a few common missteps can delay your refund or weaken your position if you need to escalate to the Commerce Commission.
Assuming account deletion equals cancellation
Deleting your Worthpoint account does not automatically cancel your subscription. You must explicitly request cancellation of the subscription itself. A deleted account can still have active billing attached, and charges may continue. Always request cancellation in writing before attempting to delete any account data.
Relying on verbal confirmation from phone support
If you cancel by phone, Worthpoint staff may verbally confirm cancellation, but this is not documented proof. Always follow up with an email confirming what was discussed: "This email confirms our phone call on [date] at [time] with [staff member name if given], in which my subscription was cancelled." This creates a paper trail that protects you if Worthpoint disputes the cancellation later.
Ignoring the distinction between pause and cancel
Some subscription platforms offer a "pause" option instead of true cancellation. Pausing a subscription temporarily stops access but does not end billing. If you intend to cancel permanently, explicitly request cancellation, not a pause. Yafee recommends writing: "I request permanent cancellation, not a pause or temporary suspension."
Failing to document the trial terms
If you claim your trial converted to a paid subscription without consent, save screenshots or PDFs of any trial terms you received at sign-up. If Worthpoint's website no longer displays those terms, your saved copy becomes crucial evidence. The Commerce Commission will ask for this documentation when you escalate.
After cancellation: next steps and what to expect
Once your cancellation is confirmed, the process continues with follow-up verification and refund pursuit.
Timeline for refund processing
Worthpoint typically processes refunds within 7-10 business days of confirming your cancellation. If you were charged for a full annual subscription but cancelled partway through, Yafee advises requesting a pro-rata refund (a partial refund reflecting the unused period). Many platforms resist this, but your legal right to a refund for goods or services not provided stands under the Consumer Guarantees Act. Monitor your bank account; refunds appear as credits to the original payment method you used.
What to do if the refund does not arrive
If no refund appears within 14 days of the confirmation email, send Worthpoint a second email marked "Final Notice Before Escalation to Regulator" and state: "I requested a refund on [date]. I have not received it. If I do not receive the refund within 5 business days, I will lodge a complaint with the Commerce Commission." Keep this email; it strengthens your regulator complaint. Then contact the Commerce Commission with all supporting documents.
Your checklist for successful Worthpoint cancellation
Use this checklist to ensure you have completed every step and have the evidence needed if you must escalate.
- Record the date you decide to cancel and the reason.
- Gather and save all trial terms, promotional emails, and account statements from the past 12 months.
- Take screenshots of your current subscription status and any active charges listed in your account.
- Submit your cancellation request via the website contact form, email, or post, and note the exact date and time.
- Save the confirmation email or form submission receipt immediately.
- Check your email daily for 7-10 days for Worthpoint's written cancellation confirmation.
- If no confirmation arrives, send a follow-up email referencing your original cancellation request date.
- Monitor your bank account for 1-2 billing cycles to verify no further charges appear.
- If a refund was promised, check your bank account 14 days after the cancellation confirmation date.
- If the refund has not arrived by day 14, prepare a complaint file and email it to [email protected] with a firm deadline.
- If Worthpoint ignores your refund request or denies it, open a Commerce Commission complaint with all email records, cancellation confirmations, and payment statements attached.
Contact address and escalation information
Worthpoint does not list a dedicated New Zealand postal address; all correspondence is directed to their US headquarters.
| Contact method | Address or email | Response time | Best for |
|---|---|---|---|
| Website contact form | worthpoint.com/contact | 5-7 business days | Cancellations (creates timestamped record) |
| Email support | [email protected] | 5-7 business days | Cancellations, refund requests, account queries |
| Post | Worthpoint Inc., [US address from website] | 10-14 business days post-delivery | Final formal notice of cancellation |
| Commerce Commission complaint | www.comcom.govt.nz/make-a-complaint/ | Investigation within 20 working days | Refused refunds, ignored cancellations, unfair charges |
| Disputes Tribunal | Apply via your local District Court | Hearing within 2-3 months | Disputes under NZD 20,000 (free to consumers) |
Consequently, if you need to send a cancellation letter by post, visit the Worthpoint website "Contact" or "About" page to obtain their current US office address, as Yafee cannot confirm the address may change. Include proof of postage with your records.
Why yafee helps you cancel Worthpoint with confidence
Worthpoint subscriptions are simple to initiate but deliberately difficult to cancel quietly. You may encounter delays, unanswered requests, or refusal of legitimate refund claims. Yafee has helped thousands of New Zealand consumers cancel digital subscriptions, understand their legal rights under the Consumer Guarantees Act and Fair Trading Act, and escalate to the Commerce Commission when companies refuse to cooperate.
Your right to cancel is not negotiable, and your right to a refund for charges you did not authorise is protected by law. Yafee provides the step-by-step guidance, legal framework, and escalation pathways you need to reclaim your money and move on. If Worthpoint resists, Yafee's structured approach ensures the Commerce Commission takes your complaint seriously.
Start with the website contact form today, keep every email, and escalate without hesitation if Worthpoint does not respond within 10 business days. Yafee recommends having all your trial terms, bank statements, and cancellation confirmations in one folder before you begin. Your subscription is yours to cancel, and your money is yours to reclaim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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