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Frequently asked questions
Cancel Worthpoint: The Right Way
How to cancel Worthpoint and protect your subscription investment
What Worthpoint is and why you might cancel
Worthpoint is a subscription-based platform that serves antique dealers, collectors, and appraisers across Canada. The service aggregates auction records, price guides, and reference databases-particularly the MARKS database-to help you estimate the value of collectibles, memorabilia, and antiques. You access Worthpoint through its website or iOS mobile application, depending on where you originally activated your subscription.
The critical issue many Canadian subscribers encounter is that Worthpoint operates through multiple purchase channels, each with distinct cancellation procedures. A subscription purchased directly through the iOS App Store functions under Apple's billing rules, whereas a subscription acquired on Worthpoint's website operates under the company's own renewal terms. This fragmentation creates confusion and unintended renewals. Yafee exists to clarify these distinctions and ensure your cancellation takes effect correctly.
Why subscription type determines your cancellation method
Your cancellation pathway depends entirely on where you signed up. Did you purchase through the Worthpoint website directly, or through Apple's App Store on your iPhone or iPad? Many subscribers attempt to cancel in the wrong location and discover weeks later they remain charged. Yafee walks you through both scenarios so you cancel once and remain cancelled.
Common reasons canadians cancel Worthpoint
Subscribers typically cite subscription fatigue after a free trial expires, overlapping tools that duplicate Worthpoint's functionality, frustration with restricted database access, or pricing perceived as excessive for occasional use. Some collectors determine they benefit more from in-person expert appraisal than automated estimates. Others sign up during promotional campaigns and realize the service does not align with their collecting practice. Whatever your reason, your cancellation right is absolute under Canadian consumer protection law.
Pricing structure and plan comparison
Worthpoint offers tiered plans across its iOS App Store presence in Canada, each combining different price points with access levels to its core databases.
| Plan name | Billing cycle | Database access | Typical Canadian price |
|---|---|---|---|
| Price guide monthly | Monthly | Price guide only | CAD $9.99 |
| Price guide annual | Annual | Price guide only (discounted) | CAD $79.99 |
| Price guide plus MARKS monthly | Monthly | Price guide and MARKS database | CAD $19.99 |
| Price guide plus MARKS annual | Annual | Price guide and MARKS database | CAD $149.99 |
| MARKS premium monthly | Monthly | MARKS database only | CAD $14.99 |
| MARKS premium annual | Annual | MARKS database only (discounted) | CAD $99.99 |
When you cancel your Worthpoint subscription, your access typically continues until the end of your current billing cycle. An annual subscriber who cancels in month three retains access until the anniversary of their original subscription date. Confirm this access window when you submit your cancellation so you understand your final day of service.
Your consumer rights and legal protections in canada
Canadian consumer protection legislation creates enforceable rights for digital subscription cancellations, though the framework differs by province.
Consumer protection frameworks that apply to your cancellation
Under the Competition Act (federal jurisdiction) and provincial consumer protection statutes such as Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act, digital services occupy a defined but restricted category. Most provinces do not grant an automatic 14-day cooling-off period for digital subscriptions once you access the service. However, your provincial law protects you if Worthpoint fails to clearly disclose its cancellation method, renewal terms, or billing frequency before charging your card.
Worthpoint's free trial window (typically 7 days or 7 database lookups, whichever expires first) creates a risk-free cancellation period. If you cancel during the trial, no charge should appear on your account. Save all confirmation emails and receipt records as proof of your trial-period cancellation.
Your legal position
Under Canadian consumer protection law, you retain the right to cancel Worthpoint at any time without penalty, provided the company has clearly disclosed its cancellation procedure. The company cannot require you to justify your cancellation or impose cancellation fees. If Worthpoint continues billing after you submit a valid cancellation request, you may file a complaint with your provincial consumer protection authority. For Ontario residents, contact the Ontario Ministry of Government and Consumer Services. British Columbia residents escalate to Consumer Protection BC. Yafee advises documenting every communication with Worthpoint to support a complaint if required.
How to cancel Worthpoint through the iOS app store
If you purchased your Worthpoint subscription through Apple's App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through Worthpoint's website.
Step 1: open your iOS device settings
On your iPhone or iPad, unlock your device and open the Settings application. Tap your Apple ID profile picture at the top right of the Settings menu.
Step 2: navigate to subscriptions
Tap "Subscriptions" from the menu that appears. You see a list of all active and expired subscriptions linked to your Apple ID.
Step 3: locate and select Worthpoint
Scroll through your subscriptions list until you find "Worthpoint" or the plan name you recognize (such as "Price guide monthly" or "MARKS premium annual"). Tap on it to open the subscription details.
Step 4: cancel your subscription
On the Worthpoint subscription details screen, tap "Cancel Subscription" at the bottom of the screen. Apple displays a confirmation message explaining that your access continues until the end of your current billing period.
Step 5: confirm cancellation and save your receipt
After you confirm the cancellation, Apple displays a cancellation confirmation screen. Screenshot this screen or note the cancellation date for your records. You receive a confirmation email at the address linked to your Apple ID within minutes.
How to cancel Worthpoint through direct website purchase
If you subscribed directly on the Worthpoint website using your credit card or Canadian payment method, you must cancel by sending a registered letter to Worthpoint's corporate address.
Step 1: prepare your cancellation letter
Write a clear, dated letter that includes the following information:
- Your full legal name as it appears on your Worthpoint account
- The email address associated with your Worthpoint subscription
- Your subscription plan name and type (monthly or annual)
- The date you wish cancellation to take effect
- A direct statement: "I request cancellation of my Worthpoint subscription effective immediately" or "effective [date]"
Step 2: address your letter to the cancellations department
Yafee recommends addressing your letter as follows to ensure it reaches the correct department:
Worthpoint
Cancellations Department
[Corporate headquarters address to be obtained from Worthpoint's website or support contact page]
You may contact Worthpoint directly before sending your letter to confirm the current corporate mailing address and whether the company accepts email cancellations or requires registered mail only.
Step 3: send your letter by registered mail with return receipt
Visit your nearest Canada Post branch or post office box and request registered mail service with a return receipt (A/R service). This service costs approximately CAD $12 to $15 and provides proof that Worthpoint received your cancellation letter. Hand your letter to the postal clerk and request a tracking number and proof of mailing.
Step 4: retain all postal documentation
Keep your Canada Post receipt, tracking number, and return receipt. Yafee emphasizes this step because postal proof establishes a clear cancellation date if you later dispute a charge or file a complaint with a consumer protection authority.
Step 5: verify cancellation and monitor your account
Allow 5 to 10 business days for Worthpoint to process your registered letter. After that period, log into your Worthpoint account to confirm your subscription status shows as "cancelled" or "inactive." Check your credit card statement for your next billing date. If a charge appears after your documented cancellation date, proceed to the refund and dispute section of this guide.
What happens after you cancel Worthpoint
After cancellation is confirmed, your Worthpoint access terminates according to your subscription's renewal cycle and your provincial consumer protection framework.
Access termination timeline
Your access ends on your next scheduled billing date. If you cancelled a monthly subscription on the 15th and your billing date is the 20th, you retain access until the 20th. If you cancelled an annual subscription in month six of a 12-month cycle, access continues until the annual renewal date. Worthpoint's confirmation email typically specifies your final access date.
Refund eligibility and timelines
Worthpoint generally does not refund fees for used subscription periods unless you cancelled during your free trial window or within the trial's 7-day window. If you cancelled during an active trial before any charge occurred, you face no charge and require no refund. If a charge appeared on your account despite a trial-period cancellation, you may request a refund by contacting Worthpoint's customer service with your cancellation confirmation and postal receipt. Yafee advises pursuing this claim within 30 days of the erroneous charge to maximize your likelihood of resolution.
Retrieve your data before final access expiration
Download or export any appraisals, saved searches, price comparisons, or collectible valuations you created during your subscription. After your access expires, Worthpoint does not guarantee your data remains retrievable. Some appraisers export their valuation history as PDF files or screenshots before cancellation takes effect.
Common mistakes to avoid when cancelling Worthpoint
Cancellation is straightforward once you understand the correct procedure, but several missteps create unnecessary delays or continued charges.
Mistake 1: cancelling in the wrong location
Do not attempt to cancel an App Store subscription on the Worthpoint website, and vice versa. App Store subscriptions exist in Apple's billing system, not Worthpoint's. Emailing Worthpoint to cancel an iOS subscription does not reach Apple and produces no cancellation. Conversely, attempting to cancel a website subscription through the App Store fails silently. Identify your purchase channel first.
Mistake 2: assuming password removal equals cancellation
Deleting the Worthpoint app from your iPhone or changing your Worthpoint password does not cancel your subscription. Both actions are separate from subscription management. Your subscription remains active and renews on schedule until you explicitly cancel through Apple or send a registered letter to Worthpoint's corporate office.
Mistake 3: failing to keep cancellation proof
If you cancel through the App Store, screenshot the confirmation screen immediately. If you cancel by registered mail, retain your Canada Post receipt and return receipt permanently. Without documentation, you cannot prove cancellation if a disputed charge appears 60 days later. Yafee recommends storing all cancellation confirmations in a dedicated email folder or cloud storage file.
Mistake 4: cancelling immediately before a billing date without confirming access terms
Before you cancel, determine your exact billing date and whether Worthpoint prorates refunds. If you cancel one day before your annual renewal date, you might lose access immediately rather than retain it through the renewal date. Contact Worthpoint customer service to confirm the access timeline after cancellation before you submit your request.
Checklist for cancelling Worthpoint successfully
Use this step-by-step checklist to ensure your cancellation completes without error.
| Task | Complete? |
|---|---|
| Identify your subscription purchase location (App Store or website) | ☐ |
| Log into your Worthpoint account and confirm your plan name and billing date | ☐ |
| For App Store: Open iOS Settings and navigate to Subscriptions | ☐ |
| For website: Research Worthpoint's current corporate mailing address | ☐ |
| Submit your cancellation (App Store tap or registered letter sent) | ☐ |
| Save all confirmation emails, screenshots, and postal receipts | ☐ |
| Monitor your credit card statement for 30 days after cancellation | ☐ |
| Confirm access has terminated on your final access date | ☐ |
When to escalate and file a complaint
If Worthpoint continues billing after you submit a documented cancellation request, file a formal complaint with your provincial consumer protection authority.
File a complaint if charges continue after cancellation
If you cancelled through App Store and Apple confirms the cancellation but Worthpoint continues charging, contact Apple Support with your cancellation confirmation. Apple may issue a refund directly. If you cancelled by registered mail and Worthpoint charges you again after receiving your letter, file a complaint with your provincial consumer protection authority. Ontario residents contact the Ontario Ministry of Government and Consumer Services at 1-800-889-9768. British Columbia residents contact Consumer Protection BC at 1-888-564-9963. Include your postal receipt, cancellation confirmation, and credit card statement showing the erroneous charges.
Request a chargeback through your financial institution
If Worthpoint refuses to honour your cancellation and does not respond to escalation complaints, contact your Canadian bank or credit card issuer and request a chargeback for unauthorized charges. Provide your cancellation proof and all correspondence with Worthpoint. Your bank investigates and may recover the disputed amount directly.
Summary and next steps
Cancelling Worthpoint requires you to follow the correct procedure for your subscription type: App Store subscriptions cancel through iOS Settings, while website subscriptions require a registered letter to Worthpoint's corporate office. Your cancellation becomes effective on your next scheduled billing date, at which point your access terminates. Canadian consumer protection law protects you from unauthorized charges and requires Worthpoint to clearly disclose its cancellation method before billing. If Worthpoint continues charging after your documented cancellation, escalate to your provincial consumer protection authority or request a chargeback through your bank.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions by clarifying the correct procedure, preserving cancellation proof, and escalating disputes efficiently. Whether you subscribed through the App Store or Worthpoint's website, this guide ensures your cancellation takes effect immediately and remains permanent. For additional support navigating complex subscription services, visit Yafee at yafee.com, where contract specialists provide guidance on cancellation rights, refund claims, and consumer protection remedies across digital platforms. Yafee's expertise in Canadian consumer law positions you to cancel with confidence and protect your financial interests.