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Frequently asked questions
Cancel Teamup: The Right Way
How to cancel Teamup in new zealand and protect your consumer rights
What Teamup is and why cancellation matters
Teamup is a cloud-based calendar and scheduling platform designed to help teams, organisations, and groups coordinate meetings and manage appointments without requiring every participant to create an account. You can share calendars via a simple link, making it ideal for appointment booking, resource scheduling, team coordination, and event management across small to large groups. The platform operates from Zurich, Switzerland, but serves customers worldwide, including New Zealand.
You might be reading this because Teamup no longer fits your workflow, your team has migrated to another tool, or you have discovered a more cost-effective alternative. Whatever your reason, understanding your cancellation rights under New Zealand consumer law is essential. At Yafee, we help thousands of consumers navigate subscription cancellations with confidence and clarity.
When to cancel Teamup
Cancellation makes sense if you have switched to a different scheduling tool your team prefers, you no longer need the premium features, or you have discovered the free plan covers everything you actually use. Some teams also cancel when they consolidate tools, for instance, moving calendar management into Microsoft Teams or Google Workspace. Additionally, if the service has not delivered what you expected, New Zealand consumer law may entitle you to a refund or credit.
The cost of delay
Every month you remain subscribed without active use represents a charge you will not recover. Yafee recommends cancelling immediately if you are not using the service, because your billing cycle continues until you take action. Under the Consumer Guarantees Act 1993, you have specific rights if the service fails to meet reasonable expectations of quality and fitness for purpose.
Your consumer rights under new zealand law
As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which guarantee that services you purchase are of acceptable quality and fit for purpose.
Your legal position
Teamup must provide a service that is of acceptable quality, is fit for the purpose you make known to the provider, and is delivered within a reasonable time. If Teamup fails to meet these standards (for example, if the platform is persistently unavailable, if your calendar data is lost, or if promised features do not function), you have the right to claim a remedy. This remedy may include a refund, repair of the service, or a credit towards future billing. The Commerce Commission enforces these rights on behalf of New Zealand consumers. If Teamup refuses to address your complaint, you can escalate your case to the Commerce Commission or seek assistance from an alternative dispute resolution service.
Refund eligibility under the consumer guarantees act
You may be entitled to a refund if Teamup has not provided a service of acceptable quality or fit for purpose, and you request this remedy within a reasonable timeframe. Yafee recommends documenting any service failures (downtime, data loss, feature malfunction) with screenshots and timestamps. If you cancel because the service does not meet your reasonable expectations, retain proof of your cancellation request and any correspondence with Teamup support.
How to cancel Teamup in new zealand
Cancellation methods depend on where you purchased your subscription and which platform you use to access Teamup.
Cancel through the Teamup web platform as a calendar administrator
This is the primary method and works if you manage the calendar subscription directly through Teamup's website.
- Log in to your Teamup account on the main website using your email and password.
- Visit the Teamup login page and enter your credentials.
- Open the calendar you want to cancel by clicking its name from your dashboard.
- Your dashboard displays all calendars linked to your account.
- Click the blue menu icon (three horizontal lines) in the top left corner of the calendar view.
- This icon appears next to the calendar name at the top of the screen.
- Navigate to Settings from the dropdown menu.
- The Settings option is located towards the bottom of the dropdown list.
- Select the Subscription tab within Settings.
- The Subscription tab displays your current plan, billing date, and payment method.
- Locate and click the button labelled Cancel Subscription.
- This button appears at the bottom of the Subscription section.
- Confirm your cancellation when prompted.
- Teamup will ask you to verify that you want to proceed. Click the confirmation button.
- Your calendar remains active and fully functional until the end of your current billing period.
- After your final billing date, your calendar automatically downgrades to the free plan.
- All paid features become unavailable once the free plan activates.
Pro tip: Take a screenshot of your calendar settings and your cancellation confirmation email before completing the process. This provides a record of your plan details and cancellation date, which is essential if you need to dispute charges or file a complaint with the Commerce Commission.
Cancel if you subscribed through the apple app store
If you purchased a Teamup subscription through the Apple App Store on iPhone or iPad, you must manage and cancel the subscription through your Apple account, not through Teamup directly.
- Open the Settings app on your iPhone or iPad.
- The Settings app appears on your home screen.
- Tap your name at the top of the screen to open your Apple ID account menu.
- Your Apple ID name appears at the very top of the Settings app.
- Select Subscriptions from the menu options.
- Subscriptions is located below Media & Purchases in your Apple ID settings.
- Find Teamup in your active subscriptions list.
- Scroll through the list to locate Teamup.
- Tap Teamup and then select Cancel Subscription.
- A confirmation prompt will appear on your screen.
- Confirm your cancellation by following the on-screen instructions.
- Apple will show you the exact date your subscription ends.
- You will receive a confirmation email from Apple at the address linked to your Apple ID.
Apple processes the cancellation immediately, and your access to Teamup's paid features on the Apple App continues until the end of your current billing cycle. You retain the ability to use Teamup's free features after cancellation.
Cancel if you subscribed through the google play store
If you purchased Teamup through the Google Play Store on an Android device, you manage the subscription through your Google account.
- Open the Google Play Store app on your Android device.
- The Google Play Store icon appears on your home screen or app drawer.
- Tap the profile icon in the top right corner of the screen.
- This opens your account menu.
- Select Manage subscriptions from the menu.
- You will see a list of all active subscriptions on your Google account.
- Find Teamup in your subscriptions list and tap it.
- Scroll through your subscriptions to locate Teamup.
- Tap Cancel subscription and confirm your choice.
- Google will display the date your subscription ends.
- You will receive a cancellation confirmation email.
Cancel by contacting Teamup support
If you cannot locate the cancellation option within your account or on the relevant app store, you can request cancellation directly from Teamup's support team. Yafee recommends using this method if you need to dispute charges or require a refund under the Consumer Guarantees Act.
- Visit the Teamup support page or contact form on their website.
- Teamup provides contact details through their help centre or support portal.
- Compose a clear cancellation request that includes the following information:
- Your full name and email address associated with the Teamup account.
- The calendar name or ID you wish to cancel.
- Your current billing date and subscription plan details.
- The date you would like the cancellation to take effect.
- If you are requesting a refund, explain your reason under the Consumer Guarantees Act (for example, service failure or non-conformity with reasonable quality standards).
- Send your cancellation request and wait for a response from Teamup support.
- Teamup typically responds within 1 to 3 business days.
- Save all correspondence in a dedicated email folder for reference.
- If Teamup refuses to cancel or does not respond within 10 business days, escalate your complaint to the Commerce Commission.
- The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act 1986.
What happens after you cancel
Cancelling Teamup is straightforward, but understanding what occurs after you click the confirmation button ensures you avoid surprise charges and manage your calendar transition smoothly.
Your access timeline after cancellation
Once you confirm cancellation, your account enters a transition phase. Your calendar and all paid features remain fully accessible until your current billing period ends. After this date, your calendar automatically downgrades to Teamup's free plan. The free plan allows you to view and edit events, but advanced features such as multiple event types, custom event fields, and priority support become unavailable. You retain read-only access to your calendar data, which you can export before the downgrade occurs.
Exporting your calendar data before downgrade
Before your subscription expires, export your calendar data in a format you can import into another platform (such as Google Calendar or Microsoft Outlook). Teamup allows you to export calendar events in iCalendar (ICS) format, which is compatible with most scheduling platforms. Perform this export during your final billing period to ensure you retain a backup of all event details, attendee information, and scheduling history.
No refund after the billing period ends
Cancellation is effective immediately, but you will not receive a pro-rata refund for unused time unless you can demonstrate a breach of the Consumer Guarantees Act. Under New Zealand consumer law, if you cancel mid-cycle through no fault of the provider, you have no automatic entitlement to a refund. However, if you cancel because Teamup failed to provide acceptable quality or fit for purpose, you may pursue a refund claim through the Commerce Commission or an alternative dispute resolution service.
Common mistakes when cancelling Teamup
Cancellation is a straightforward process, but several common errors can complicate your transition or prevent you from recovering funds to which you are entitled.
Failing to cancel the subscription separately from the account
Deleting your Teamup account does not automatically cancel your subscription. You must follow the explicit cancellation steps outlined above. Many users delete their account and assume the subscription has ended, only to discover unauthorised charges appearing on their statement weeks later. Always cancel the subscription first, receive a confirmation email, and then delete your account if you choose.
Not documenting service failures before cancelling
If you are cancelling because Teamup has failed to provide acceptable quality (persistent downtime, data loss, or feature malfunction), document all instances with screenshots, timestamps, and correspondence with support. The Commerce Commission requires evidence of the breach before it can order a remedy. Without documentation, you have no basis to claim a refund under the Consumer Guarantees Act.
Cancelling through the wrong platform
If you subscribed through the Apple App Store or Google Play Store, cancelling through the Teamup website will not stop app store charges. You must cancel through the specific platform where you purchased the subscription. Conversely, if you subscribed directly through Teamup's website, cancelling through an app store will not work. Verify your subscription method before initiating cancellation.
Ignoring your final billing date
After cancellation, mark your calendar with the date your subscription ends. This is crucial because Teamup will continue to charge your payment method until this date, and your access to paid features will terminate on this date. If you do not prepare for the downgrade, you may lose access to critical calendar functions without warning.
Pricing and refund policy summary
Understanding Teamup's pricing structure and refund terms helps you assess whether cancellation is the correct decision and what compensation you might pursue under New Zealand consumer law.
| Plan | Price (NZD) | Billing cycle | Refund eligibility |
|---|---|---|---|
| Free | $0 | N/A | N/A |
| Premium (monthly) | $7.99 per month | Monthly | Pro-rata refund if service fails quality standards |
| Premium (annual) | $79.99 per year | Annual | Full or partial refund if service fails quality standards |
| Premium Plus (monthly) | $19.99 per month | Monthly | Pro-rata refund if service fails quality standards |
| Premium Plus (annual) | $199.99 per year | Annual | Full or partial refund if service fails quality standards |
| Business (custom) | On request | Custom | Negotiated based on contract terms |
Why yafee recommends acting now
At Yafee, we understand that subscription management can feel overwhelming, particularly when you are unsure of your consumer rights or worried about hidden charges. Yafee has helped thousands of consumers cancel software subscriptions, recover refunds, and navigate disputes with international service providers. The longer you delay, the more you pay for a service you do not use. Yafee's step-by-step guides ensure you cancel correctly the first time, preserve your rights under the Consumer Guarantees Act, and document every interaction for future reference if a dispute arises.
Contact information and next steps
If Teamup does not respond to your cancellation request or refuses to honour a refund claim, you have escalation options under New Zealand consumer law. Contact the Commerce Commission (PO Box 1473, Wellington 6140, or through their website at comcom.govt.nz) to file a formal complaint. The Commerce Commission investigates breaches of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and can order remedies including refunds, credits, or compensation.
Yafee recommends keeping all correspondence with Teamup, including your cancellation confirmation email, payment receipts, and any service failure evidence. This documentation is essential if you escalate your case to the Commerce Commission or pursue alternative dispute resolution. Yafee's cancellation guides and template letters help you present a clear case to regulators and dispute resolution services. Take action today: cancel your subscription, export your calendar data, and ensure your consumer rights are protected. Yafee has helped thousands of consumers navigate this process with confidence.
Important warning
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