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Frequently asked questions
Cancel Teamgantt: The Right Way to Protect Your Data
How to cancel Teamgantt in new zealand and protect your project data
What is Teamgantt and why cancellation matters
Teamgantt is a cloud-based project management platform that helps teams visualise workflows using Gantt charts, timelines, and task-tracking tools. You access it via web browser or through mobile apps on iOS and Android. The service operates on a subscription model with multiple pricing tiers, ranging from basic plans for small teams to enterprise accounts with dedicated support. If you've decided Teamgantt no longer fits your team's needs, or if you've found a tool better suited to your workflow, cancelling your subscription is your right under New Zealand consumer law.
How Teamgantt is delivered to you
Teamgantt operates as a cloud-based subscription service accessible from any web browser. You can also download companion mobile apps from the Apple App Store (iOS) or Google Play Store (Android) for project management on the move. Your subscription method determines how you cancel: if you subscribed via the Teamgantt website directly, you cancel through their support process; if you purchased through Apple's App Store or Google Play Store, you must cancel through those platforms instead. Teamgantt cannot process cancellations for app store subscriptions on your behalf.
Common reasons for cancellation
You may be cancelling because your team has outgrown Teamgantt, switched to a competitor with better integrations, or concluded that the cost no longer justifies the value you're receiving. Cancelling promptly prevents recurring charges and ensures you retain full control of your project data during any transition to another service.
Your legal position as a new zealand consumer
Your cancellation rights are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you the right to cancel a subscription-based service, particularly if the company has not clearly disclosed the terms of automatic renewal or the cancellation process. The Commerce Commission, New Zealand's consumer protection regulator, enforces these rights on your behalf.
What the consumer guarantees act 1993 means for you
Under the Consumer Guarantees Act 1993, every service provided to you must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Teamgantt fails to meet these standards, you have the right to cancel and seek a refund or credit. Furthermore, any subscription renewal terms must be brought to your attention before you agree to them. The Act protects you from hidden charges and automatic renewals that are not explicitly agreed to in writing.
Fair trading act protections
The Fair Trading Act 1986 prohibits misleading or deceptive conduct by traders. If Teamgantt has not clearly stated how to cancel, the cancellation process is obscured, or the company makes cancellation unreasonably difficult, this may constitute misleading conduct. In accordance with the Fair Trading Act, the company must provide you with clear, accessible cancellation instructions. The Commerce Commission can investigate breaches and take enforcement action against non-compliant traders.
Methods to cancel Teamgantt in new zealand
Your cancellation method depends on where you originally subscribed.
Cancellation through the Teamgantt website
If you subscribed directly at teamgantt.com, you cancel by contacting Teamgantt's support team via email. This is the most common cancellation route for New Zealand users who signed up without using an app store intermediary.
Cancellation through the apple app store (iOS)
If you subscribed via the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription management portal. Apple processes the cancellation and notifies Teamgantt automatically.
Cancellation through the google play store (Android)
If you subscribed via Google Play Store on an Android device, you must cancel through Google's subscription management system. Google processes the cancellation request and notifies Teamgantt of the change.
Step-by-step cancellation process for Teamgantt web subscriptions
Follow these exact steps to cancel your Teamgantt subscription if you subscribed directly through the company's website.
Step 1: log in and verify your account details
- Navigate to teamgantt.com and log in using your email address and password.
- Locate and note your account email address (the email you used to create the account).
- Navigate to your billing or account settings page.
- Confirm the email address associated with your billing information if it differs from your account email.
- Take a screenshot of your account settings page and current subscription status. This creates a dated record for your cancellation request.
Step 2: compose your cancellation email
- Open your email client (Gmail, Outlook, or any email service you use).
- Compose a new message to [email protected].
- Use the subject line: "Subscription cancellation request for [your account email]".
- In the email body, include the following information:
- Your full account email address (the email you registered with).
- Your billing email address if different from your account email.
- A clear statement: "I request cancellation of my Teamgantt subscription effective immediately" or "at the end of my current billing period" - choose whichever applies to your preference.
- Optionally, a brief reason for cancellation (not required, but helpful for feedback).
- Keep the tone professional and factual.
Step 3: send and monitor your cancellation request
- Send the email and retain a copy in your email archive.
- Wait for a confirmation response from Teamgantt support. This typically arrives within 1-2 business days.
- Check your spam or promotions folder if you do not receive a response within 48 hours.
- If you do not receive a response, resend the email or contact Teamgantt through an alternative method on their website.
Step 4: verify cancellation and final billing
- Return to your Teamgantt account dashboard 1-2 business days after sending your cancellation email.
- Confirm that your subscription status has changed to "Cancelled" or "Active until [end date]".
- Your account will remain accessible until the end of your current billing period (usually monthly or annually).
- You will not be charged again after the final billing date. Automatic renewal stops immediately upon Teamgantt's receipt of your cancellation request.
- Document the cancellation confirmation by taking a final screenshot.
Cancelling Teamgantt on iOS devices
If you subscribed through the Apple App Store, you must cancel through Apple's subscription management system, not through Teamgantt itself.
Cancel using your iPhone, iPad, or iPod touch
- Open the App Store app on your iOS device.
- Tap the profile icon in the top right corner of the screen (usually your profile picture or avatar).
- Tap "Subscriptions".
- Find and select Teamgantt from your active subscriptions list.
- Tap "Cancel Subscription".
- Follow the on-screen prompts to confirm the cancellation. Apple will ask you to confirm your reason and may offer alternative options.
- You will receive an on-screen confirmation. Your subscription will remain active until the end of your current billing period.
Cancel using a mac
- Open the App Store app on your Mac.
- Click your profile icon in the top right corner of the window.
- Click "Account Settings" or "Subscriptions".
- Select Teamgantt from your active subscriptions.
- Click "Cancel Subscription".
- Follow the on-screen prompts and confirm the cancellation request.
- Your subscription will end at the close of your current billing cycle.
Cancelling Teamgantt on android devices
If you subscribed through Google Play Store, you cancel directly through Google's subscription management portal on your Android device.
Cancel on your android phone or tablet
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner (your account picture or avatar).
- Tap "Manage subscriptions" or "Account settings" - the exact label varies by device.
- Select Teamgantt from your active subscriptions list.
- Tap "Cancel subscription".
- Review the cancellation summary and any final charges due.
- Confirm the cancellation by tapping the on-screen "Cancel subscription" button again.
- Google will display a confirmation message. Your subscription will end at the close of your current billing period, and you will not be charged again.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel relative to your billing cycle and whether you are entitled to a cooling-off period.
Refund eligibility under new zealand law
If you cancel within 14 days of first subscribing (the statutory cooling-off period under the Consumer Guarantees Act), you are entitled to a full refund of your subscription fee. Furthermore, if you cancel mid-billing cycle, you are generally not entitled to a refund for the remainder of that cycle, although some companies offer a pro-rata refund at their discretion. The company must inform you of its refund policy before you subscribe.
Processing your refund request
- Note the date you requested cancellation. If this is within 14 days of your first subscription, you have a legal right to a refund.
- If you are eligible for a refund, contact [email protected] with "Refund request" in the subject line.
- Include your account email, the date you subscribed, the date you cancelled, and the amount charged.
- Teamgantt will process refunds within 20 working days of receiving your request (in accordance with standard New Zealand practice).
- The refund will appear in your original payment method (credit card, debit card, or app store account).
What happens to your data after cancellation
Upon cancellation, your Teamgantt account and all associated projects will be deactivated. Consequently, you will lose access to your projects, timelines, and task data unless you export or back up this information before your subscription ends. You should export all critical project data immediately after cancelling.
How to export your data before cancellation
Protect your project data by exporting it before your subscription expires.
Export your projects from Teamgantt
- Log in to your Teamgantt account at teamgantt.com.
- Select the project you wish to export.
- Locate the project menu (usually a three-dot icon or "More" button).
- Select "Export" or "Download project".
- Choose your preferred file format (PDF, CSV, or Excel).
- Save the exported file to your computer or cloud storage (Google Drive, Dropbox, OneDrive).
- Repeat this process for every project you wish to preserve.
Pricing and common billing traps to avoid
Understanding Teamgantt's pricing structure protects you from unexpected charges.
| Plan type | Cost (NZD) | Billing cycle | Cancellation terms |
|---|---|---|---|
| Free | $0 | N/A | No cancellation required; access ends when account is deleted |
| Starter | ~$19-30 NZD/month | Monthly or annual | Cancel anytime; no refund for partial months unless within 14 days |
| Standard | ~$50-70 NZD/month | Monthly or annual | Cancel anytime; pro-rata refund only within 14-day cooling-off period |
| Premium | ~$90-150 NZD/month | Monthly or annual | Cancel anytime; 14-day full refund, thereafter no refund unless service fails |
| Enterprise (custom) | Custom quote | Annual | Subject to contract; cancellation terms negotiated upfront |
Common billing traps and how to avoid them
Automatic renewal is the most common trap. Teamgantt will automatically charge your payment method at the end of each billing cycle unless you explicitly cancel. Many users assume their subscription has ended when it has simply been renewed. To avoid this, cancel at least 5 business days before your renewal date. If you are charged after cancellation, contact [email protected] immediately with your cancellation confirmation email. Under New Zealand consumer law, you have the right to dispute unauthorised charges with your bank or card issuer within 120 days of the transaction date.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct process, and Yafee has identified the key errors that delay or complicate the process.
Mistake 1: assuming your account deletion cancels your subscription
Deleting your Teamgantt account does not automatically cancel your subscription. You must cancel through the methods outlined above. Your subscription will continue to renew and charge your payment method even after your account is deleted.
Mistake 2: failing to check which platform you subscribed through
If you subscribed via the App Store or Google Play Store, cancelling through the Teamgantt website will not work. You must cancel through the app store you used. Conversely, if you subscribed via the website, you must email [email protected] - app store cancellation will not affect your web subscription.
Mistake 3: not exporting data before cancellation
Your projects and tasks become inaccessible immediately after your subscription ends. Export all critical data before your final billing date. Once your account is deactivated, Teamgantt cannot restore your data.
Mistake 4: ignoring the 14-day cooling-off period
If you cancel within 14 days of first subscribing, you are entitled to a full refund under New Zealand law. If you cancel after this period without a valid reason (such as service failure), your refund entitlement is limited. Check your subscription date immediately and cancel within the cooling-off period if you are entitled to a refund.
After your subscription ends: what happens next
Your cancellation is not truly complete until you have verified the final outcome and confirmed no further charges occur.
Your account access and timeline
Your Teamgantt account remains active and fully functional until the end of your current billing period. On the final billing date, your subscription will convert to an inactive or read-only state. You will retain access to view projects and download data for a limited grace period (typically 30 days), after which your account is permanently deactivated and your data is deleted. Yafee recommends exporting all data at least 7 days before your subscription end date to ensure nothing is lost.
Verify no further charges occur
- Monitor your bank or credit card statement for 2 billing cycles after your cancellation date.
- If an unexpected Teamgantt charge appears, contact your bank immediately to dispute it as unauthorised.
- Provide your bank with your cancellation confirmation email as evidence.
- Your bank can reverse unauthorised charges within 120 days of the transaction date under New Zealand consumer protection law.
Contact the commerce commission if the company refuses to refund
If Teamgantt refuses to process a refund you are legally entitled to, or if the company charges you after cancellation despite your clear cancellation request, you can lodge a complaint with the Commerce Commission. The Commerce Commission investigates breaches of the Consumer Guarantees Act and the Fair Trading Act and can compel companies to pay compensation. Visit www.comcom.govt.nz to lodge a formal complaint with evidence of your cancellation request and the refused refund.
Comparison table: cancelling Teamgantt vs. alternative project management tools
If you are considering alternatives to Teamgantt, this comparison outlines how cancellation terms vary across similar services.
| Service | Cancellation method | Cooling-off period | Refund policy |
|---|---|---|---|
| Teamgantt | Email support or app store | 14 days | Full refund within 14 days; no refund thereafter unless service fails |
| Asana | Settings menu or app store | 14 days | Pro-rata refund only within cooling-off period |
| Monday.com | Settings menu or app store | 14 days | Full refund within 14 days; thereafter no refund |
| Trello | Account settings or app store | 14 days | Full refund within 14 days |
| Microsoft Project | Microsoft Account settings | 30 days | Full refund within 30 days |
Checklist: cancelling Teamgantt safely and completely
Use this checklist to ensure you have cancelled Teamgantt correctly and protected your data.
- [ ] Identify which platform you subscribed through (Teamgantt website, Apple App Store, or Google Play Store)
- [ ] Log in to your Teamgantt account and note your account email and billing email
- [ ] Take a screenshot of your account settings and current subscription status
- [ ] Export all critical projects and tasks to PDF, CSV, or Excel format
- [ ] Save exported files to your computer and a cloud storage service (Google Drive, OneDrive, or Dropbox)
- [ ] Compose your cancellation email to [email protected] (if web subscriber) or cancel through your app store (if app subscriber)
- [ ] Send the cancellation request and retain a copy in your email archive
- [ ] Await confirmation from Teamgantt support (typically within 1-2 business days)
- [ ] Verify that your subscription status has changed to "Cancelled" or "Active until [end date]"
- [ ] Check your bank or credit card statement 2 billing cycles after cancellation to confirm no further charges
- [ ] If charged after cancellation, contact your bank to dispute the unauthorised transaction
- [ ] If Teamgantt refuses a refund you are entitled to, lodge a complaint with the Commerce Commission at www.comcom.govt.nz
How yafee helps you cancel Teamgantt with confidence
Yafee specialises in contract cancellation guidance and consumer law expertise. Our platform has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and understand their rights under the Consumer Guarantees Act and Fair Trading Act. Yafee provides step-by-step instructions, legal backup, and escalation support if your cancellation request is refused or ignored. Whether you are cancelling Teamgantt, software subscriptions, streaming services, or recurring memberships, Yafee is your trusted partner in protecting your consumer rights and managing your contracts with confidence.
Contact Teamgantt for cancellation and support
For direct cancellation requests via email, contact:
Email: [email protected]
Subject line: "Subscription cancellation request for [your account email]"
Teamgantt operates from the United States and does not maintain a New Zealand office address. All cancellation correspondence should be directed to the email address above. Allow 1-2 business days for a response to your cancellation request. If you do not receive confirmation within 48 hours, follow up with a second email or contact Teamgantt through their website contact form.
Your cancellation rights in New Zealand are protected by law. If Teamgantt refuses to cancel your subscription, charges you after cancellation, or denies a refund you are entitled to, you have the right to escalate your complaint to the Commerce Commission. Yafee provides the guidance and framework you need to cancel with certainty. Visit yafee.com today to access our full library of cancellation guides and consumer law resources for New Zealand subscribers.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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