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Frequently asked questions
Cancel Speechify: Step-by-Step Guide
How to cancel Speechify and reclaim your subscription costs in new zealand
What Speechify is and why cancellation matters
Speechify is a text-to-speech application that converts written content-articles, PDFs, documents and web pages-into spoken audio using artificial intelligence voices. The Premium plan unlocks over 200 high-quality voices across 60+ languages, offline MP3 export, variable playback speeds and AI-powered summarisation tools.
Many New Zealand users subscribe expecting seamless productivity gains or accessibility features, only to discover the service doesn't integrate with their workflow or the cost exceeds their budget. Whether you've found a better alternative, downgraded to the free tier, or simply stopped using the application, understanding how to cancel promptly protects your financial interests and ensures you are not charged unexpectedly in your next billing cycle.
At Yafee, we specialise in helping New Zealand consumers navigate subscription cancellations across SaaS platforms. This guide walks you through every cancellation method Speechify offers, your refund rights under New Zealand consumer law, and the steps to confirm your cancellation is processed.
Common reasons new zealand users cancel Speechify
You may be cancelling because the voice quality does not meet your accessibility needs, you prefer reading physical books or screen text, or the monthly subscription cost no longer justifies your usage. Others cancel after realising they were charged through the wrong account, have downgraded to free features, or discovered a competing service that aligns better with their needs. Whatever your reason, you deserve clarity on how to exit your subscription without delay or hidden charges.
Speechify pricing and billing in new zealand
Understanding your current plan and billing cycle is essential before you cancel, as your refund eligibility and cancellation effectiveness date depend on whether you pay monthly or annually.
| Plan | Cost (USD equivalent) | Billing frequency | Key features |
|---|---|---|---|
| Premium (monthly) | US$29.00 | Monthly | 200+ voices, 60+ languages, offline MP3, 5x playback speed, AI summaries |
| Premium (annual) | US$11.58 per month (US$138.96 yearly) | Yearly | Same as monthly, discounted rate |
| Free | Free | No expiry | Limited voices, basic playback, watermark on exports |
How pricing affects your cancellation timeline and refund
Speechify displays prices in USD on their website. If you subscribed via the Apple App Store or Google Play Store, you were charged in New Zealand Dollars at the point of purchase, with the amount varying by exchange rate at transaction time and applicable Goods and Services Tax (GST).
Check your bank statement or app store receipt to confirm your actual billing amount in NZD. Your billing cycle determines when your cancellation takes effect: monthly subscribers lose access at the end of their current billing month, while annual subscribers may have grounds for a pro-rata refund if they cancel within 7 days of purchase or can demonstrate material breach of service terms.
Your legal position as a new zealand consumer
Your cancellation rights are protected by the Consumer Guarantees Act 1993, which applies to all goods and services sold to New Zealand consumers, including digital subscriptions.
Consumer guarantees act protections for Speechify
Under the Consumer Guarantees Act, Speechify must provide their service with due care and skill, and the service must be fit for purpose. If you can demonstrate that Speechify fails to deliver the advertised features, has material technical defects, or is not suitable for the purpose for which you purchased it, you may have grounds to reject the service and claim a refund or credit, even outside a standard refund window.
If Speechify refuses to cancel your subscription or process a refund you believe you are entitled to, you can escalate your complaint to the Commerce Commission (the New Zealand consumer protection authority) or seek assistance from a licensed dispute resolution service. Yafee recommends documenting all communication with Speechify-emails, screenshots of account settings, billing records-as evidence if you need to lodge a formal complaint.
Cooling-off rights for digital services
If you purchased Speechify within the last 7 days, you may have a cooling-off right to cancel without penalty, provided you have not made substantial use of the service. The Consumer Guarantees Act does not explicitly mandate a statutory cooling-off period for digital products, but Speechify's own terms may offer one. Check your original purchase confirmation email or Speechify's Terms of Service for their refund policy within 7 days of purchase.
Methods to cancel Speechify
Speechify subscriptions can be cancelled through one of three pathways depending on where you purchased the service. Identify your purchase method first, then follow the corresponding cancellation steps.
Cancellation method one: direct payment via Speechify website
If you signed up at app.speechify.com and pay Speechify directly (not through an app store), use this method to cancel.
- Open your web browser and navigate to app.speechify.com.
- Log in with the email address and password associated with your Speechify account.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email inbox.
- Locate your account icon or profile menu, typically positioned in the top-right corner of the screen.
- Click on it to reveal the dropdown menu.
- Select "Settings" or "Account settings" from the menu options.
- You may see alternative labels such as "Preferences" or "My account".
- Scroll down to the "Subscription" or "Billing" section.
- This section displays your current plan, next renewal date and payment method.
- Click the "Cancel subscription" or "Manage subscription" button.
- Speechify may prompt you to confirm your cancellation or offer a discount to retain your subscription.
- Select "Cancel subscription" again to confirm.
- A confirmation screen will appear stating your subscription has been cancelled.
- Screenshot or print this confirmation page as proof of cancellation.
- You will also receive a cancellation confirmation email at your registered address within 24 hours.
- Verify your cancellation by checking your email inbox and junk folder for the confirmation message.
- The email will specify the date your subscription ends and your final billing date.
Cancellation method two: apple app store subscription
If you subscribed to Speechify via the Apple App Store on an iPhone, iPad or Mac, manage your subscription through Apple's system.
- On your Apple device, open the "Settings" app or "App Store" app.
- On iPhone or iPad: Open "Settings" and tap your Apple ID name at the top.
- On Mac: Open the "App Store" app from your dock or Applications folder.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Speechify" in the subscriptions list and tap it.
- Review your subscription details, including the renewal date and billing amount in NZD.
- Tap "Cancel subscription" or "Edit subscription".
- If you see "Edit subscription", tap that option first, then select "Cancel subscription".
- Confirm the cancellation by selecting "Confirm" or "Yes, cancel".
- Apple will ask why you are cancelling; you can provide feedback or skip this step.
- A confirmation message will appear stating your subscription has been cancelled.
- You will retain access to Speechify Premium until your current billing period ends.
- After that date, your account will revert to the free tier automatically.
- Open the Speechify app on your device and verify that the premium features are no longer available after the expiration date.
- If premium features persist, log out of the app, clear the app cache, and log back in.
Cancellation method three: google play store subscription
If you subscribed to Speechify via Google Play Store on an Android device, manage your subscription through Google's billing system.
- On your Android device, open the "Google Play Store" app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- You will see a page titled "Manage your Google Play subscriptions".
- Tap "Subscriptions" to view all active subscriptions linked to your Google account.
- A list of your active subscriptions will appear.
- Find "Speechify" in the list and tap it.
- Review the subscription details, including your next renewal date and the billing amount in NZD.
- Tap "Cancel subscription" at the bottom of the screen.
- Google may offer a discount or trial period to retain your subscription.
- Select "Cancel subscription" again to proceed.
- Answer the follow-up question about why you are cancelling (optional feedback).
- Tap "Yes, cancel" to confirm your cancellation.
- A confirmation screen will confirm that your subscription has been cancelled.
- You will retain access to Speechify Premium until your current billing period ends.
- After that date, your account will downgrade to the free tier automatically.
- Open the Speechify app and verify that premium features are no longer accessible after the expiration date.
- If premium features persist, sign out, clear the app data, and sign back in.
Timeline and what happens after cancellation
Once you cancel, your access and billing timeline depend on your payment method and billing cycle. Understanding this timeline ensures you are not surprised by unexpected charges or loss of service.
Immediate effect of cancellation
Your cancellation takes effect immediately after you confirm it on your chosen platform. However, you retain access to Speechify Premium features until the end of your current billing period. This means:
- If you subscribed to a monthly plan, you have access until the end of your current month.
- If you subscribed to an annual plan, you have access until the end of your current year.
- You will not be charged for a renewal after that date.
- Your account will automatically downgrade to the free tier when the subscription expires.
What to check after cancellation
Within 24 hours of cancelling, Speechify will send you a confirmation email to your registered address. This email will contain your cancellation date, your final access date and confirmation that no further charges will be applied. Yafee recommends saving this email as proof of cancellation in case of future disputes.
Monitor your bank account or app store billing statement for the next 4 weeks to ensure no unexpected charges appear. If you are charged after your cancellation date, contact Yafee or the Commerce Commission immediately with your cancellation confirmation and bank statement as evidence.
Refunds and your entitlements
Your refund eligibility depends on when you cancelled, your billing cycle and whether the service failed to meet your expectations under New Zealand consumer law.
Refunds for monthly subscribers
If you subscribed to a monthly plan and cancel during an active billing cycle, you will not receive a pro-rata refund for the unused portion of the month. Your cancellation will prevent future charges, but you will forfeit any unused time in your current month. This is standard practice for SaaS subscriptions in New Zealand, provided Speechify's terms were clearly disclosed at purchase.
Refunds for annual subscribers
If you subscribed to an annual plan and cancel within 7 days of purchase without having made substantial use of the service, you have a stronger claim for a full or pro-rata refund. Contact Speechify directly at [email protected] (their primary contact address) and cite the Consumer Guarantees Act 1993, requesting a refund within 7 days of purchase. Provide your order confirmation, proof of payment and evidence of minimal usage (such as a screenshot showing zero hours of listening or document conversions).
Refunds for service failures
If Speechify failed to deliver the advertised features-such as voices not working, offline export failing, or summarisation tools being unavailable-you can request a refund or credit under the Consumer Guarantees Act, regardless of when you cancel. Document the specific features that failed with screenshots, dates and times, and send this evidence to Speechify support. If they refuse, escalate to the Commerce Commission with copies of all correspondence.
Common mistakes when cancelling Speechify
Cancelling a subscription can feel straightforward, but many New Zealand users make avoidable errors that delay their cancellation or forfeit refunds. These mistakes are entirely preventable with the right information.
Mistake one: cancelling the app without cancelling the subscription
Deleting the Speechify app from your phone does not cancel your subscription. Charges will continue to your payment method every month or year. You must follow the cancellation steps above through the website or app store billing portal to actually stop the subscription. After cancelling the subscription, you can safely delete the app.
Mistake two: not confirming cancellation in writing
Relying on an on-screen confirmation message alone is risky. Take a screenshot of your cancellation confirmation page and save the confirmation email from Speechify. If you are charged unexpectedly after cancellation, you will need written proof that you cancelled on a specific date. Yafee recommends taking two forms of proof: the on-screen confirmation and the email receipt.
Mistake three: cancelling too late in the billing cycle
If you cancel on the 29th of a 30-day billing month, you will still be charged for the full month. Cancel as soon as you know you no longer want the subscription, even if you have weeks left in your cycle. Your access continues until the end of that cycle regardless of when you cancel, so there is no disadvantage to cancelling early.
Mistake four: ignoring the retention offer
After you click "Cancel subscription", Speechify may offer a discount, free trial extension or alternative plan to persuade you to stay. If you genuinely no longer want the service, do not accept these offers. Accepting a discount re-starts your billing cycle and you will need to cancel again. Proceed with your cancellation decisively.
Refund comparison table for different scenarios
Your refund eligibility depends on multiple factors. Use this table to identify your refund entitlement.
| Scenario | Billing type | Refund likely? | Next step |
|---|---|---|---|
| Cancelled within 7 days of purchase, minimal usage | Annual or monthly | Yes | Contact Speechify support with proof of purchase and usage |
| Cancelled after 7 days, heavy usage | Monthly | No | Cancel immediately to prevent future charges |
| Cancelled after 7 days, service failure (voices not working) | Annual or monthly | Yes (partial or full) | Contact Speechify with screenshots of the fault; escalate to Commerce Commission if refused |
| Cancelled mid-cycle, no fault | Monthly | No | Confirm cancellation; access continues to month-end |
| Charged after confirmed cancellation | Any | Yes (chargeback) | Contact your bank or app store immediately with proof of cancellation |
Next steps: after your cancellation is confirmed
Once Speechify has processed your cancellation, you still have important tasks to complete to protect yourself from unexpected charges and disputes.
Step one: mark your calendar for the final access date
Your cancellation confirmation email will state the exact date your Speechify Premium access expires. Set a calendar reminder for one day before that date. On that date, log into Speechify to confirm your account has downgraded to the free tier. If premium features are still active, contact Speechify support immediately with your cancellation confirmation.
Step two: monitor your billing statement
For the next three billing cycles after your cancellation date, check your bank statement and app store receipt to confirm no charges have been applied. If an unexpected charge appears, contact your bank or app store immediately with your cancellation confirmation as evidence. Your bank can issue a chargeback if Speechify violated the cancellation terms. Yafee recommends setting a calendar reminder for 30 days after your cancellation to double-check your statement.
Step three: explore alternatives to Speechify
If you are cancelling because Speechify did not meet your needs, consider these New Zealand-friendly alternatives: Natural Reader (offers free and premium text-to-speech with offline export), Google Play Books (integrates with Android devices), or Immersive Reader (free built-in feature in Microsoft Word). Yafee's team can help you compare cancellation terms before you sign up for a new service, so you avoid the same issues in future.
How to contact Speechify if cancellation fails
If you cannot cancel Speechify through the website or app store, or you are charged after cancellation, you must escalate the issue to Speechify support directly.
Speechify support contact details
Email your cancellation request to [email protected] with the following information in your message:
- Your full name and the email address associated with your Speechify account.
- Your subscription plan (Premium monthly or annual) and the date you subscribed.
- A clear statement: "I request immediate cancellation of my Speechify Premium subscription effective today" or the date of your choice.
- Proof of payment: a screenshot of your billing statement or app store receipt showing the charge.
- A copy of your on-screen cancellation confirmation (if you were able to reach that screen) or a screenshot stating the cancellation failed.
Speechify typically responds to support emails within 48 hours. If you receive no response within 5 business days, or if Speechify refuses to cancel your subscription, file a formal complaint with the Commerce Commission. Provide Speechify's response (or lack thereof), your cancellation request, and your cancellation confirmation as evidence.
Escalation to the commerce commission
If Speechify refuses to honour your cancellation or disputes the date you cancelled, escalate to the Commerce Commission at www.commissionerforairights.org.nz or by phone at 04 474 2001. The Commission can intervene on your behalf and enforce your Consumer Guarantees Act rights. Attach all email correspondence with Speechify, your cancellation confirmation, and a summary of the issue in writing.
How yafee can help you
Cancelling a subscription should be simple, but many SaaS providers-including Speechify-make the process deliberately obscure or resist cancellation attempts. Yafee has helped thousands of New Zealand consumers navigate subscription cancellations across digital services, and we understand the frustration of hidden billing and difficult exit processes.
If you encounter resistance from Speechify after following these steps, or if you are unsure whether your refund claim is valid under New Zealand law, contact Yafee directly. Our team specializes in consumer contract law and can review your Speechify terms, your cancellation correspondence and your refund entitlement. Yafee will draft a formal cancellation notice or refund demand letter on your behalf if necessary, significantly increasing the likelihood that Speechify will honour your request.
Furthermore, Yafee maintains a database of common cancellation issues with Speechify and other SaaS platforms. If your case reveals a pattern of unfair cancellation practices, Yafee can report this to the Commerce Commission and support broader investigations into misleading billing conduct. By using Yafee's service, you not only protect your own interests but also contribute to fairer subscription practices for all New Zealand consumers.
Key takeaways and final checklist
Before you complete your cancellation, confirm you have completed every item on this checklist. This final verification prevents the most common errors and ensures your cancellation is bulletproof.
| Action | Completed? | Notes |
|---|---|---|
| Identified your purchase method (website, Apple App Store or Google Play Store) | This determines which cancellation process you follow | |
| Followed the correct cancellation steps for your platform | Each platform has a different cancellation pathway | |
| Screenshotted the on-screen cancellation confirmation | Proof of cancellation is essential if Speechify disputes your claim later | |
| Saved the cancellation confirmation email from Speechify | This email specifies your final access date and confirms no future charges | |
| Marked your calendar for the final access date | Log in on that date to verify your account has downgraded to free | |
| Set a reminder to check your bank statement 30 days after cancellation | Ensures no unexpected charges appear after your cancellation date |
Final summary
Cancelling Speechify takes 5 to 10 minutes when you follow the correct pathway for your purchase method. Whether you subscribed through the Speechify website, Apple App Store or Google Play Store, your cancellation is processed instantly and you retain access until the end of your current billing cycle.
Your cancellation rights are grounded in the Consumer Guarantees Act 1993. If Speechify fails to deliver advertised features or resists your cancellation request, you can demand a refund, dispute the charge with your bank or app store, or escalate to the Commerce Commission. New Zealand law is firmly on your side.
Yafee specializes in consumer contract disputes and subscription cancellations. If Speechify refuses to cancel after you have followed these steps, or if you believe you are entitled to a refund that Speechify is denying, Yafee has helped thousands of New Zealand consumers recover their money or enforce their legal rights. Visit Yafee.com today to learn how we can help you, or contact us directly if you encounter any obstacles with your Speechify cancellation.