Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Scanguru, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Scanguru in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Scanguru
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Scanguru subscription with zero hassle
1
Fill in the form
Give us your details and those of your Scanguru subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Scanguru. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Scanguru refuses your cancellation.
Frequently asked questions
Cancel Scanguru: The Right Way
How to cancel Scanguru and protect your consumer rights in new zealand
What Scanguru is and why you might want to cancel
Scanguru is a mobile document scanning application available on iOS and Android that transforms papers, receipts, and documents into digital files directly from your phone. The app provides a free tier with fundamental scanning capabilities, alongside premium paid features that unlock higher-quality output, unlimited cloud uploads, and advanced image enhancement tools.
You may be cancelling because the premium features no longer serve your needs, you have found a more suitable alternative, or you want to halt recurring charges from your bank account. Regardless of your reason, Yafee is here to guide you through the cancellation process and ensure you understand your rights as a New Zealand consumer under law.
Common reasons to cancel Scanguru
Many users cancel after their trial period concludes and determine that paid features do not justify the monthly cost. Others migrate to competing applications or discover that the free version meets their ongoing requirements. Some subscribers forget that the app continues charging in the background, resulting in unexpected monthly withdrawals.
What you should know before you cancel
Deleting the Scanguru app from your device does not cancel your subscription. This distinction is critical: if you remove the app without formally cancelling through the app store or contacting the developer directly, your payments will continue indefinitely. Yafee has observed countless New Zealand consumers discover unexpected charges weeks or months after deletion because they assumed removing the app meant their subscription had ended.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 (CGA) protects you when you purchase digital services like Scanguru and sets a legal foundation for your cancellation and refund rights.
What the consumer guarantees act means for you
The CGA requires all services, including digital subscriptions, to be of acceptable quality, fit for the purpose for which you acquired them, and delivered with reasonable care. If Scanguru fails to function, does not deliver promised features, or continues charging you after cancellation, the CGA may entitle you to a refund, repair, or replacement-even if the terms and conditions state otherwise.
You have up to six years from the date of purchase to claim remedies under the CGA, although some claims become time-limited in specific circumstances. If Scanguru refuses to refund you within a reasonable period after you cancel, or if you discover billing errors, you can escalate your complaint to the Commerce Commission, New Zealand's primary consumer protection authority.
Refund rights and dispute escalation
If you cancel Scanguru within 14 days of purchase and the service has not been substantially delivered to you, you may have stronger refund entitlements under consumer law. For charges that continue after your cancellation, contact Scanguru support at [email protected] and document their response in writing. If the developer refuses to refund or disputes your cancellation claim, Yafee recommends lodging a formal complaint with your bank and, if necessary, escalating to the Commerce Commission.
How to cancel Scanguru on iOS
Cancelling your Scanguru subscription on iPhone or iPad requires you to manage the cancellation through Apple's billing system, not through the app itself, since Apple processes all payments.
Step one: access your apple ID settings
- Open Settings on your iPhone or iPad.
- The Settings app displays a gear icon on your home screen.
- Tap your Apple ID profile at the top of the Settings menu.
- You may be asked to enter your passcode or authenticate using Face ID or Touch ID.
Step two: locate your active subscriptions
- Select Subscriptions from the menu options.
- This section displays all active and expired subscriptions tied to your Apple account.
- Find Scanguru in the list and tap it to open the subscription details.
- If you have multiple subscriptions, scroll down to locate Scanguru.
Step three: confirm cancellation
- Tap Cancel Subscription or Turn Off Auto-Renewal.
- Apple will display a confirmation dialog and may present discounted renewal options; ignore these offers if you wish to cancel.
- Cancel at least 24 hours before your next renewal date to avoid additional charges.
- Confirm your cancellation when prompted.
- Apple will send you a cancellation confirmation email to your registered address.
Step four: verify cancellation and retain proof
- Check your email for an Apple confirmation receipt.
- This email serves as proof of cancellation and is essential if a dispute arises later.
- Return to the Subscriptions section and confirm that Scanguru no longer appears as an active subscription.
- If it still appears as active after 24 hours, contact Apple Support at support.apple.com.
How to cancel Scanguru on android
Cancelling your Scanguru subscription on Android devices requires you to manage the cancellation through Google Play, where all billing occurs, rather than within the app itself.
Step one: access google play store settings
- Open the Google Play Store app on your Android device.
- The Play Store icon typically displays a white triangle on a coloured background.
- Tap your profile icon in the top right corner.
- Your profile picture or initial appears in the upper right of the screen.
Step two: navigate to subscriptions
- Select Manage subscriptions from the menu.
- This shows all active and cancelled subscriptions on your Google account.
- Find Scanguru in the subscription list and tap it.
- If you have multiple subscriptions, scroll or search for Scanguru by name.
Step three: cancel the subscription
- Tap Cancel subscription on the subscription details screen.
- Google will display your cancellation options and the effective date.
- Follow the prompts to confirm cancellation.
- Google may present retention offers; decline these if you are certain you want to cancel.
- Cancel before your next billing date to prevent additional charges.
Step four: verify cancellation and save confirmation
- Check that Scanguru no longer appears in your active subscriptions list.
- The app may still be installed on your device, but your subscription is now inactive.
- Look for a confirmation email from Google Play to your registered Gmail address.
- Retain this email as proof of cancellation for future reference.
Cancellation by written notice to the developer
If you require a formal written record of your cancellation for legal purposes-such as opting out of binding arbitration or establishing a formal dispute-you may send a notice directly to the developer, GM UniverseApps Limited.
When to use written notice
Written notice is most relevant if you are pursuing a dispute with Scanguru regarding billing, refunds, or service quality, or if you intend to reject binding arbitration as permitted under the terms of service. For standard subscription cancellations, the app store methods above are usually sufficient and faster.
Sending written notice to Scanguru
- Prepare a cancellation letter that includes:
- Your full name and the email address registered with your Scanguru account.
- Your account creation date or subscription purchase date (if known).
- The date you are requesting cancellation to take effect.
- A clear statement: "I hereby cancel my Scanguru subscription effective immediately" (or your preferred date).
- Send your notice by email to [email protected].
- Use registered mail or email read receipt if possible to confirm delivery.
- Retain a copy of your sent notice and any acknowledgement from the developer.
- This documentation protects you if a billing dispute arises later.
What happens after you cancel Scanguru
Understanding the timeline and what to expect after cancellation helps you monitor your account and catch any errors early.
Your access after cancellation
Once you cancel Scanguru, you retain access to the free tier features until the end of your current billing cycle. Premium features become unavailable immediately upon cancellation confirmation, though you can usually export or download your scanned documents before that access closes. Yafee recommends backing up any important files before you complete the cancellation process.
Refund timeline
If you cancel mid-cycle and are entitled to a refund under New Zealand consumer law, the developer typically processes refunds within 5 to 10 business days. Your refund appears as a credit back to your original payment method (credit card, debit card, or Apple/Google account balance). Check your bank or payment app to confirm the refund has posted. If you do not see a refund after 14 days, contact Scanguru support in writing and reference your cancellation confirmation email.
Monitoring for unwanted charges
After you cancel, monitor your bank statements and card transactions for the next two billing cycles to ensure no further charges appear. If a charge occurs after your confirmed cancellation, immediately contact your bank and dispute the transaction. Report the issue to Scanguru with your cancellation confirmation as evidence that you ceased the subscription in good faith.
Your legal position if Scanguru refuses to cancel or refund
You hold strong legal protections under the Consumer Guarantees Act if the developer refuses to honour your cancellation or withholds a refund you are entitled to claim.
What the law says
The CGA states that services must be of acceptable quality and fit for purpose. If Scanguru continues to charge you after a valid cancellation request, or if the app ceases to function, the law implies that the service has breached these guarantees. You are entitled to remedies-refund, repair, or replacement-and the terms of service cannot override this statutory protection.
Steps to escalate a dispute
- Send a formal complaint email to [email protected] with the subject "Formal Dispute: Scanguru Subscription Refund Request".
- Include your cancellation confirmation, proof of payment, and a copy of any unwanted charges.
- Give the developer 20 business days to respond in writing.
- Contact your bank or payment service provider and request a chargeback or dispute resolution.
- Provide the bank with your cancellation email and any correspondence from Scanguru.
- Lodge a complaint with the Commerce Commission if the developer does not resolve the issue within 20 days.
- Visit www.consumerprotection.govt.nz and file a formal complaint.
- The Commission investigates breaches of consumer law and can compel refunds.
Common mistakes to avoid when cancelling Scanguru
Cancelling a subscription is straightforward once you know the correct method; these mistakes are easily prevented with careful attention to the process.
Mistake one: assuming app deletion equals cancellation
Deleting Scanguru from your device does not cancel your subscription. You must explicitly cancel through the app store or contact the developer directly. Many users discover this error weeks later when unexpected charges appear on their statement. Always complete the cancellation steps outlined above before removing the app from your phone.
Mistake two: cancelling too close to your billing date
If you cancel within 24 hours of your renewal date, the system may process a final charge before your cancellation takes effect. Cancel at least one day before your next billing cycle to avoid this charge. Check your subscription details to see your exact renewal date and set a reminder to cancel beforehand.
Mistake three: not saving cancellation proof
Always retain your cancellation confirmation email from Apple, Google, or Scanguru. If a dispute arises, this document is your strongest evidence that you cancelled in good faith. Without it, proving your cancellation becomes difficult and time-consuming. Forward the confirmation to a personal email address or take a screenshot as backup.
Mistake four: ignoring unexpected charges after cancellation
If a charge appears after you cancel, act immediately. Do not assume it is a system error that will resolve itself. Contact your bank within 30 days of the unwanted charge to dispute it; waiting longer may limit your bank's ability to recover the funds. Report the incident to Scanguru in writing simultaneously.
Comparison: when to cancel versus when to keep Scanguru
Yafee has created a simple framework to help you decide whether cancellation is the right choice for your situation.
| Scenario | Your decision | Action |
| Premium features are too expensive for your use | Cancel | Downgrade to free tier or cancel entirely |
| You found a cheaper or better scanning app | Cancel | Switch services and cancel Scanguru |
| You use Scanguru weekly and value the quality | Keep | Continue subscription and renew |
| You were charged but do not use the app | Cancel immediately | Initiate cancellation and request refund |
| Free tier covers all your scanning needs | Keep free, cancel premium | Downgrade and remove paid plan |
| You tried the free trial and it did not suit you | Cancel within 14 days | Request refund under consumer law |
Scanguru subscription pricing and refund table
Understanding Scanguru's pricing structure helps you calculate whether a refund is justified and what you can expect to recover.
| Plan tier | Monthly cost (NZD) | Refund eligibility | Refund timeframe |
| Free | $0 | N/A | N/A |
| Premium monthly | $9.99 | Yes, within 14 days or if service fails | 5-10 business days |
| Premium annual | $79.99 | Yes, within 14 days or pro-rata if mid-cycle | 5-10 business days |
| Trial (7 days) | Free, then $9.99/month | Yes, if cancelled before first charge | Immediate |
Contact address and dispute escalation for Scanguru
If you need to send a formal written notice or dispute to Scanguru's developer, use the contact information below. Yafee advises using registered mail or email with read receipt confirmation to establish a clear record of your communication.
Developer contact details
Company: GM UniverseApps Limited
Email address: [email protected]
Purpose of contact: Cancellation notices, billing disputes, refund requests, and binding arbitration opt-out notices should be sent to this address with a clear subject line and your account details.
Escalation path if the developer does not respond
- Contact your bank's dispute resolution team within 30 days of an unwanted charge.
- Lodge a formal complaint with the Commerce Commission at www.consumerprotection.govt.nz if the developer refuses to refund within 20 business days.
- Seek legal advice from a consumer law specialist if the Commission's investigation does not resolve the matter.
How yafee helps you cancel Scanguru safely
Navigating subscription cancellations and consumer rights can feel overwhelming, especially when a company resists refund claims or disputes your cancellation. Yafee has helped thousands of New Zealand consumers cancel Scanguru and other digital services by providing clear legal frameworks, step-by-step guidance, and evidence-backed escalation paths. Whether you are cancelling because the app no longer serves your needs, you discovered a better alternative, or you were charged without consent, Yafee ensures you understand your legal position and take action with confidence.
Cancelling Scanguru on iOS or Android takes fewer than five minutes when you follow the steps above. Written notice to the developer may be necessary only if you are pursuing a formal dispute or rejecting binding arbitration. Most importantly, remember that New Zealand's Consumer Guarantees Act protects you-the developer cannot override your statutory rights with terms and conditions. Keep your cancellation confirmation, monitor your account for unwanted charges, and escalate to the Commerce Commission if the developer refuses to honour your cancellation or refund claim. Yafee is your trusted guide through every step.