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Frequently asked questions
Cancel Scanguru: The Right Way
How to cancel Scanguru and stop recurring charges in canada
What is Scanguru and why cancellation matters
Scanguru is a mobile document-scanning application that converts photographs into PDF files with a single tap, available on iOS, Android, and via the developer's website. The premium subscription unlocks unlimited scans, enhanced processing, and advanced features designed for professionals and frequent users. If you've signed up for a trial or recurring plan and discovered the app doesn't align with your workflow, or if the weekly, monthly, or annual charges no longer fit your budget, you have the legal right to cancel cleanly.
At Yafee, we understand that subscription management can feel overwhelming. This guide walks you through your cancellation options, your consumer rights under Canadian law, and the steps to ensure you stop paying without unnecessary friction. Whether you're cancelling after a trial period or ending a long-term subscription, Yafee has helped thousands of Canadian consumers take control of their digital spending with confidence and clarity.
Why Scanguru cancellation requires immediate action
Timing is critical when you cancel Scanguru. The app's auto-renewal feature charges you automatically at the end of each billing cycle unless you disable it at least 24 hours beforehand. If you miss this window, you will be charged for another period, and recovery of that charge requires a separate refund request. The longer you delay, the more cycles you'll pay for. Consequently, acting as soon as you decide to cancel protects your account balance and simplifies the refund process if needed.
Common reasons canadian users cancel Scanguru
You might be considering cancellation because the premium features don't justify the recurring cost relative to your actual usage. Many users discover that free alternatives such as Adobe Scan, Microsoft Lens, or native device scanning capabilities serve their needs equally well. Others cancel after the trial period when they realize auto-renewal charges catch them off guard. Some users reduce subscription overhead as part of a broader financial review. Whatever your reason, cancelling is your right as a Canadian consumer, and Yafee is here to guide you through the process without delay.
Scanguru pricing and subscription tiers in canada
Understanding your current plan and pricing helps you assess the financial impact of cancellation and strengthens your position if you pursue a refund claim.
| Plan | Price (CAD) | Billing cycle | What you receive |
|---|---|---|---|
| Unlimited Access (weekly) | C$9.40 to C$9.50 | Weekly renewal | Unlimited scans, premium processing |
| Premium access (monthly) | C$13.40 to C$13.50 | Monthly renewal | Full premium features; most common choice |
| Premium access (annual) | C$67.00 to C$70.00 | Annual renewal | Full premium access for 12 months; best long-term value |
| Lifetime Access | C$81.00 | One-time purchase | Permanent access; no further charges |
Why price matters to your cancellation decision
The billing frequency directly affects how urgently you need to cancel. Weekly subscriptions renew every seven days, meaning you could be charged again within days if you do not act. Monthly and annual plans allow more breathing room, but the principle remains constant: disable auto-renewal before your next billing date. If you're on an annual plan at C$67 to C$70, the financial impact of missing the cancellation deadline is significant. Yafee recommends checking your current subscription plan and billing date immediately, as this information determines your cancellation deadline.
Your consumer rights and legal framework in canada
Canadian consumer protection law grants you specific rights regarding subscription cancellation, automatic renewal, and refunds.
What canadian consumer law says about automatic renewal
Under the Competition Act (Canada) and provincial consumer protection legislation, including Ontario's Consumer Protection Act and similar statutes across Canada, companies must obtain your clear, informed consent before charging you on a recurring basis. Furthermore, they must provide a simple, easy-to-use mechanism to cancel auto-renewal. If Scanguru fails to provide a straightforward cancellation method or charges you after you've attempted to cancel, you have grounds to file a complaint with your provincial consumer protection authority.
Your legal position: You have the right to cancel your subscription at any time. The company cannot impose penalties or lock-in periods for cancellation, nor can they charge you for periods after you've submitted a valid cancellation request. If you cancel before your billing date, you should not be charged again.
Where to escalate if Scanguru refuses to cancel
If Scanguru ignores your cancellation request or continues to charge you after cancellation, you can lodge a complaint with your provincial consumer protection authority. In Ontario, contact the Government of Ontario's Consumer Protection Office. In British Columbia, contact the British Columbia Office of the Consumers' Advocate. In Alberta, the Fair Trading Act is enforced by the Government of Alberta's Ministry of Service Alberta. These bodies have the authority to investigate, mediate disputes, and compel refunds if the company has violated consumer law. Yafee advises documenting all cancellation attempts, confirmation emails, and unauthorized charges before escalating to enforcement authorities.
How to cancel Scanguru step by step
Follow these platform-specific steps to disable auto-renewal and stop recurring charges.
Cancel Scanguru on iOS via the app store
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Locate Scanguru in your active subscriptions list.
- If you do not see it, the subscription may already be inactive or cancelled.
- Tap on Scanguru to view your plan details.
- Tap "Cancel subscription" or "Edit" depending on your iOS version.
- Confirm the cancellation when prompted.
- The App Store will display a confirmation message and your final billing date.
- Check your email for a cancellation confirmation from Apple.
- Save this email as proof of cancellation.
- Your access will end on the date shown in your confirmation.
Cancel Scanguru on android via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions" to view all active recurring charges.
- Look for Scanguru in the list.
- Tap on it to view your billing details.
- Select "Cancel subscription."
- Google Play will ask if you want to continue or cancel.
- Confirm that you want to cancel.
- Review the final billing date and any prorated refund information.
- Google Play will send a confirmation email to your associated account.
- Retain this email as your cancellation proof.
Cancel Scanguru via the developer's website or app settings
- Open the Scanguru app on your device.
- Navigate to Settings or Account menu (typically represented by a gear icon).
- Look for "Subscription," "Billing," or "Manage Subscription" options.
- Select "Manage Subscription" or "Cancel Subscription" if available within the app.
- Some developers provide in-app cancellation as a backup option.
- Follow the on-screen prompts to confirm cancellation.
- If no in-app option exists, visit the Scanguru developer's website or contact page.
- Send an email to their support address requesting cancellation of your account and subscription.
- Include your account email address and the subscription plan you wish to cancel.
- Request written confirmation of cancellation from the developer.
- Yafee recommends using registered mail or email to create an auditable record.
- Retain all correspondence for refund disputes or regulatory complaints.
Contact scanguru's developer directly for additional support
If you encounter difficulties cancelling through your app store or the app itself, you can contact Scanguru's developer office directly. The developer is located in Cyprus and does not maintain a listed postal address in Italy or Canada. Consequently, registered mail (raccomandata A/R - receipt requested) sent to the Cyprus office is the most secure method of creating a legal record of your cancellation request. Include your name, registered email address, subscription details, and a clear statement that you are requesting immediate cancellation and cessation of all charges. Request written confirmation by return mail or email. Keep copies of all correspondence for use in refund claims or regulatory complaints.
After you cancel: what to expect
Cancellation is not instantaneous, and understanding the timeline prevents confusion and unwanted charges.
Your subscription access period after cancellation
When you cancel, you retain access to premium features until the end of your current billing cycle. If you cancel on the fifth day of a monthly subscription, you can continue using the premium features until the first day of next month, when access automatically downgrrades to the free tier. You will not be charged for any period after cancellation is confirmed. Yafee recommends testing your access 24 hours after cancellation to confirm the subscription has been disabled.
How to verify your cancellation was successful
Log into your App Store or Google Play account and check your active subscriptions list. Scanguru should no longer appear, or it should display as "Cancelled" or "Expires [date]." Check your email for a cancellation confirmation from Apple, Google, or Scanguru's developer. If you do not receive confirmation within 48 hours, follow up with the relevant app store or the developer's support address. Yafee advises keeping all confirmation emails indefinitely, as they are proof of your cancellation request and protect you in refund disputes.
Requesting a refund for Scanguru charges
If you were charged after you cancelled, or if you cancel within your billing cycle and believe you deserve a refund, you have legal options in Canada.
Refund eligibility and deadlines
Most app stores allow refunds for subscription charges within 48 hours of the charge date, and some extend this to 14 or 30 days depending on your account history and reason for the refund request. If Scanguru continued to charge you after you requested cancellation, you are entitled to a refund for those unauthorized charges, regardless of the app store's standard refund window. Yafee recommends submitting refund requests immediately upon discovering the unauthorized charge, as delays can complicate the process. Include evidence of your cancellation attempt and written communication from the app store or developer confirming the subscription should have been cancelled.
How to request a refund from apple
- Visit reportaproblem.apple.com or log into your Apple ID account on a web browser.
- Navigate to "Purchase History" and find the Scanguru charge.
- Click the charge to view its details.
- Select "Report a Problem" or "Report Concern" next to the charge.
- Choose the reason: "Accidental purchase," "Duplicate charge," or "Unauthorized charge."
- If you cancelled and were still charged, select "Unauthorized charge."
- Provide a detailed explanation of your situation.
- Include the date you cancelled and evidence (screenshot of cancellation confirmation).
- Explain why you believe the charge should be refunded.
- Submit your request and wait for Apple's response.
- Apple typically responds within 24 to 72 hours.
- Refunds are processed to your original payment method within 5 to 10 business days.
How to request a refund from google play
- Visit play.google.com on a web browser and log into your Google account.
- Navigate to "Payments and subscriptions" and then "Subscriptions."
- Find the Scanguru charge in your purchase history.
- Click on the charge to view its details and select "Request refund."
- Choose the reason that applies: accidental charge, duplicate charge, or unauthorized charge.
- Provide a detailed explanation of why you are requesting the refund.
- Include evidence of your cancellation attempt in your explanation.
- Attach or describe screenshots of your cancellation confirmation email or app store notification.
- Reference the cancellation date and the charge date to demonstrate the timeline.
- Submit your refund request and monitor your account for updates.
- Google Play aims to respond within 24 to 48 hours for clear-cut cases.
- Approved refunds appear in your Google Play balance or original payment method within 5 to 10 business days.
Escalating a refund denial to provincial authorities
If Apple or Google Play denies your refund request, and you believe the charge was unauthorized or the app store failed to honour your cancellation, file a complaint with your provincial consumer protection authority. Provide copies of your cancellation request, the app store's denial, and evidence that the charge occurred after cancellation. Furthermore, if you paid by credit card, you can dispute the charge directly with your credit card issuer, who has the authority to reverse unauthorized or fraudulent transactions. In accordance with the Competition Act and provincial consumer laws, merchants cannot charge you for services after you have cancelled, making this a strong basis for a chargeback with your bank.
Common mistakes when cancelling Scanguru
Cancellation is straightforward, but small missteps can delay the process or leave you vulnerable to continued charges.
Uninstalling the app without disabling auto-renewal
Deleting the Scanguru app from your device does nothing to stop auto-renewal charges. The subscription continues to renew independently through your app store account. Many users make this mistake, thinking deletion equals cancellation. Yafee strongly advises: always disable auto-renewal through your App Store or Google Play account settings before uninstalling the app. Only then is your subscription truly cancelled.
Missing the 24-hour cancellation window before your billing date
Scanguru's system requires you to cancel at least 24 hours before your billing date for the cancellation to take effect before the next charge. If you cancel only six hours before your billing date, you will be charged again, and recovery requires a refund request. Set a reminder for at least 48 hours before your next billing date to ensure you cancel in time. Consequently, do not assume cancellation takes effect immediately; always verify your billing date and work backward to establish your cancellation deadline.
Failing to retain confirmation emails
Deleting your cancellation confirmation email is a costly mistake. These emails are your proof that you cancelled, and they protect you if Scanguru continues to charge or if you need to dispute charges with your credit card company. Yafee recommends creating a dedicated folder in your email client for subscription cancellations and refund correspondence. Keep these records for at least one year after cancellation, as refund disputes or regulatory complaints can take months to resolve.
Not checking your billing history after cancellation
Do not assume your cancellation was successful without verification. Log into your App Store or Google Play account within 48 hours of cancelling and confirm that Scanguru no longer appears in your active subscriptions. Furthermore, check your next bill from your credit card or payment method to ensure no charge appears on the expected billing date. If an unexpected charge occurs, document it immediately and contact Apple, Google, or Scanguru's developer without delay. The faster you act, the stronger your refund claim.
Should you cancel or keep Scanguru? a decision framework
Before you cancel, consider whether Scanguru genuinely fails to serve your needs or whether you simply haven't integrated it into your workflow.
| Reason to keep | Reason to cancel |
|---|---|
| You regularly scan documents (more than twice per week) | You rarely or never use the premium features |
| The quality and speed save you time on other tasks | Free alternatives (Adobe Scan, Microsoft Lens) meet your needs equally well |
| The OCR and cloud integration justify the cost | The monthly or weekly charges strain your budget |
| You use it for professional work and need reliability | You cancelled a trial period but forgot to disable auto-renewal |
If you've kept Scanguru longer than intended out of inertia or forget-fulness, cancellation is the right choice. Yafee encourages regular audits of all subscriptions to ensure you are paying only for tools you genuinely use and value.
Checklist: completing your Scanguru cancellation
Use this checklist to ensure your cancellation is complete and documented.
- Identify your app store (iOS App Store, Google Play, or Scanguru website).
- Log into your subscription account and locate Scanguru's subscription details.
- Note your next billing date and calculate your 24-hour cancellation deadline.
- Submit your cancellation request through your app store or contact Scanguru's developer directly.
- Wait for confirmation and screenshot or save the confirmation email.
- Verify cancellation by checking your app store account 48 hours later.
- Monitor your billing statements for the next 30 days to confirm no charge appears.
- If an unauthorized charge occurs, submit a refund request within 48 hours of discovering it.
- File a complaint with your provincial consumer protection authority if refund requests are denied.
- Store all confirmation, denial, and correspondence emails for one year.
Customer reviews and user experiences with Scanguru cancellation
Canadian users frequently report that Scanguru's cancellation process is straightforward when completed through the App Store or Google Play, but some have experienced delayed response times when contacting the developer directly. Reviews highlight that the 24-hour cancellation window is sometimes missed because users are not informed of the deadline at the time of subscription purchase. Yafee notes that users who retain confirmation emails and contact app store support promptly recover refunds successfully. Conversely, users who delete confirmation emails and wait weeks to address unauthorized charges often encounter difficulty recovering funds.
Contact information for Scanguru developer
If you need to reach Scanguru's developer directly for cancellation, billing inquiries, or disputes, use the following approach: the developer's primary office is located in Cyprus. No publicly listed postal address in Canada or Italy is available. To send a cancellation notice with legal documentation, use registered mail (raccomandata A/R - return receipt) addressed to the developer's known Cyprus office. Include your full name, the email address associated with your subscription, the subscription plan details, and a clear statement requesting immediate cancellation and cessation of all charges. Request written confirmation by return mail or email. Retain copies of your letter, tracking receipt, and any developer response.
Alternatively, attempt to contact the developer through the app itself by navigating to "Settings," "Support," or "Contact Us" within Scanguru. Complete all in-app or email contact attempts before escalating to your app store's support team or your provincial consumer protection authority.
Final steps and your next action
Cancelling Scanguru is a straightforward process that takes five to ten minutes when completed through your app store. The key to success is acting before your next billing date, retaining all confirmation emails, and verifying cancellation within 48 hours. If Scanguru continues to charge you after cancellation, you have multiple paths to recovery: you can request refunds directly from Apple or Google Play, dispute the charge with your credit card issuer, or file a complaint with your provincial consumer protection authority. In accordance with Canadian consumer law, companies cannot charge you after you cancel, making your legal position strong.
Yafee has helped thousands of Canadian consumers cancel subscriptions, recover refunds, and regain control of their recurring charges. Whether you're cancelling Scanguru today or auditing all your subscriptions, Yafee provides clear, legally grounded guidance every step of the way. Start your cancellation now by logging into your app store, and check back to verify success within two days. If you encounter resistance or unauthorized charges, Yafee's framework equips you to escalate confidently to enforcement authorities.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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