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Frequently asked questions
Cancel Murf: The Right Way
How to cancel Murf in new zealand and recover your refund
What is Murf and why you might cancel
Murf is an artificial intelligence voice generation and text-to-speech service that converts written text into natural-sounding audio narration. You can use it to create voiceovers, professional narration, and audio content directly from your browser or mobile application. The service operates as a subscription product with integrations for exporting and editing your audio projects.
Murf is distributed through multiple channels: directly via its website, through the Apple App Store, Google Play, and through regional resellers. Each sales channel operates under different cancellation rules, so your cancellation method depends on where you purchased your subscription. Consequently, understanding which platform you used is your first step towards securing a refund.
You might want to cancel if you have completed your project, discovered a competitor tool that suits your workflow better, or simply no longer require the service. Whatever your reason, Yafee has helped thousands of New Zealand consumers navigate subscription cancellations and recover refunds they were entitled to. In this guide, we walk you through the same process with Murf, grounding each step in your consumer rights under New Zealand law.
Common reasons to cancel Murf
Many New Zealand users cancel because the service no longer fits their workflow, or they find they do not use it frequently enough to justify ongoing subscription fees. Others discover that free alternatives like natural voice generators meet their basic needs without the cost. Some cancel when their project ends or when they realise they have overcommitted to an annual plan they do not actually need. Stopping the drain on your account is the most urgent step.
When you should cancel right away
If you are certain you will not use Murf in the coming month or year, cancel immediately rather than waiting. Unused subscriptions drain your account month after month, and the longer you delay, the further into a non-refundable period you move. The sooner you submit your cancellation, the stronger your position when claiming a refund.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act protects you when you purchase goods or services, including digital subscriptions like Murf.
What the consumer guarantees act covers
The Consumer Guarantees Act requires that services are of acceptable quality, fit for purpose, and supplied with proper care. If Murf fails to deliver a working service, crashes frequently, or does not function as advertised, you have grounds to request a refund or replacement under consumer law, regardless of what Murf's terms say. This is a legal right, not a favour.
Additionally, if you were misled about the cancellation terms, refund window, or how the service works, you can escalate your complaint to the Commerce Commission, which enforces consumer rights across New Zealand. Yafee recommends keeping all confirmation emails, receipts, and correspondence with Murf as evidence if you need to pursue a formal complaint. Documentation is your strongest defence.
Cancellation periods and your legal position
While Murf sets its own refund windows, those terms must not contradict consumer law. If Murf refuses a refund you are legitimately entitled to under the Consumer Guarantees Act, you can dispute the charge with your bank or escalate to the Commerce Commission. Your legal right to a remedy exists independent of the company's stated policy.
Your legal position: You have the right to cancel any subscription and request a refund if the service does not perform as promised, or if Murf has misrepresented its cancellation terms. The Consumer Guarantees Act gives you this protection automatically. The Commerce Commission can investigate if Murf refuses a valid claim.
Where and how to cancel Murf
Cancelling Murf requires you to identify which platform you used, then follow the specific cancellation method for that channel.
Cancellation method for web subscriptions
If you subscribed directly via Murf's website, you must submit your cancellation request by email. Murf does not provide an automated account deletion button in the online interface; you must contact the company directly to end your subscription. This is the only official method available to New Zealand customers cancelling web subscriptions.
Email address for cancellation requests
Submit your cancellation email to [email protected]. This is the designated contact point for cancellation requests from New Zealand and Australian customers. Yafee advises you to send your email at least three business days before your next billing date if you wish to avoid the next charge.
Cancellation method for app store purchases
If you subscribed via the Apple App Store, you must cancel through your Apple ID account settings, not by contacting Murf directly. Similarly, if you subscribed via Google Play, you must cancel through Google Play. Each platform manages its own billing cycle independently, so cancelling with the app store provider is mandatory.
Step-by-step cancellation process
Follow these steps to submit your cancellation request and secure evidence of your action.
Step 1: gather your account details
- Log into your Murf account and locate the following information:
- Your registered email address
- Your account ID or username (usually found in account settings or your most recent invoice)
- Your subscription plan type (monthly or annual)
- The date you joined or last renewed your subscription
- Your current billing date (the date your next charge is scheduled)
- Take a screenshot of your account settings page showing your subscription status and plan type.
- Retrieve your most recent invoice or subscription confirmation email from your inbox.
Step 2: compose your cancellation email
- Open your email client and create a new message to [email protected].
- In the subject line, write: "Subscription cancellation request - [Your email address]".
- In the email body, include the following information:
- Your full name
- Your account email address associated with Murf
- Your account ID or username
- Your subscription plan type and renewal date
- The date you wish your cancellation to take effect (ideally immediately or before your next billing date)
- A brief reason for cancellation (optional but recommended)
- A request for written confirmation of cancellation from Murf
- Keep your email clear, professional, and factual. Do not include threats or emotional language; focus on your request and the information Murf needs to process it.
Step 3: send your cancellation email
- Send your email to [email protected].
- Send the email from the same email address associated with your Murf account whenever possible.
- Send it at least three business days before your scheduled billing date to prevent the next charge from going through.
Step 4: save evidence of your request
- Screenshot the "sent" confirmation page of your email, showing the recipient address, date, and time sent.
- Move your cancellation email to a dedicated folder for safekeeping.
- Save a copy of the email you sent to a separate location (cloud storage, another email account, or your computer).
- This evidence will protect you if Murf disputes whether you submitted a cancellation request.
Step 5: wait for murf's written confirmation
- Murf should respond to your cancellation email within 3-5 business days with a confirmation message.
- The confirmation should state your subscription has been cancelled and the effective date of cancellation.
- If you do not receive a response within 5 business days, send a follow-up email referencing your original request and the date you submitted it.
- Save the cancellation confirmation email as your proof of cancellation.
Understanding refund eligibility and timelines
Your refund eligibility depends on when you purchased your subscription and how long ago your billing cycle began.
Refund windows and conditions
Murf offers a 7-day refund window from the date of purchase for direct web subscriptions. However, this window applies only to new subscriptions, not to annual renewals. If you purchased your subscription more than 7 days ago, you fall outside Murf's standard refund window. Nevertheless, you may still have grounds for a refund under the Consumer Guarantees Act if the service does not perform as promised.
If you subscribed via the Apple App Store or Google Play, you can request a refund through the app store's own refund mechanism, which offers a 24-hour window from purchase for monthly plans. Yafee advises you to act quickly if you are within this window, as the clock starts from your purchase date, not from when you first used the service.
Refund processing after cancellation
- Once Murf confirms your cancellation, the company will process your refund if you are within the refund window or have grounds under consumer law.
- Refunds typically appear in your original payment method (credit card, debit card, or PayPal account) within 5-10 business days.
- Check your bank statement or payment account regularly to confirm the refund has been received.
- If the refund does not appear after 10 business days, contact Murf again with your cancellation confirmation email and request a status update.
What to do if Murf refuses your refund request
- If Murf denies your refund request, ask the company in writing to explain which specific policy or condition disqualifies you from a refund.
- If the reason is that you are outside the 7-day window, respond by citing the Consumer Guarantees Act and requesting that Murf reconsider your claim on consumer law grounds.
- If Murf still refuses, contact your bank or credit card issuer and dispute the charge as unauthorised or for non-delivery of service.
- If the dispute fails, escalate your complaint to the Commerce Commission, which can investigate whether Murf has breached consumer law.
Pricing and refund comparison table
The table below summarises Murf's plans, pricing in New Zealand dollars, and the refund window that applies to each.
| Plan type | Price (NZD) | Billing cycle | Refund window | Notes |
|---|---|---|---|---|
| Monthly web subscription | Approx. $20-$30 | Monthly | 7 days from purchase | Standard option for casual users |
| Annual web subscription | Approx. $180-$250 | Annual | 7 days from purchase | Better value if you plan to use Murf year-round |
| Apple App Store monthly | Approx. $20-$30 | Monthly | 24 hours from purchase | Shorter refund window; cancel immediately if unsure |
| Google Play monthly | Approx. $20-$30 | Monthly | 24 hours from purchase | Managed through Google Play, not Murf directly |
What to do after your cancellation is confirmed
Cancellation is only half the job; you must monitor your account and refund to ensure the company follows through on its promise.
Monitor your billing to confirm cancellation took effect
After you receive Murf's cancellation confirmation, watch your payment method closely. Your next scheduled billing date should pass without a charge. If a charge appears after your cancellation confirmation date, contact Murf immediately with your cancellation email as evidence. Take a screenshot of the unauthorised charge for your records and dispute it with your bank if necessary.
Check your refund status
Log into your bank account or payment provider and verify that your refund has been processed. Refunds can take up to 10 business days to appear, depending on your bank. Yafee advises you not to assume silence means the refund has failed; check your statement directly. If the refund has not arrived after 10 business days, send a follow-up email to Murf requesting a refund status update and the date the refund was issued.
Request cancellation confirmation in writing
If Murf's cancellation confirmation email is vague or does not clearly state the effective date of cancellation, respond to Murf asking for a more detailed confirmation that includes your account details, the cancellation effective date, and the refund amount and expected processing date. This clarity protects you if a dispute arises later.
Common mistakes to avoid when cancelling Murf
Cancellation is straightforward if you follow the correct steps, but small oversights can cost you time and money.
Mistake 1: assuming the cancellation is automatic
Murf does not send a reminder email when your cancellation is processed, and the company does not automatically confirm receipt of your cancellation request. If you do not receive a response within 5 business days, do not assume your cancellation went through. Send a follow-up email immediately. Silence is not confirmation.
Mistake 2: cancelling through the wrong contact address
New Zealand and Australian customers must use [email protected]. Sending your cancellation to a general customer service address or social media message may result in delays or loss of your request. Use the official email address only.
Mistake 3: cancelling less than three business days before billing
If you submit your cancellation request fewer than three business days before your scheduled billing date, Murf may not process it in time, and you could be charged for another month. Calculate your billing date carefully and submit your cancellation request at least three business days in advance. If you miss this window and are charged, request an immediate refund by email, citing the short notice period.
Mistake 4: not keeping evidence of your request
Save every email you send and receive related to cancellation. Screenshots of your account status, confirmation pages, and all correspondence with Murf form your legal record. If a dispute arises, this evidence is your protection. Without it, you have no proof you submitted a cancellation request.
Mistake 5: requesting a refund verbally or through chat
Only cancellation requests submitted by email to the official address are recorded and traceable. If you contact Murf via live chat or phone and request cancellation, follow up with a formal email immediately. Email creates a permanent record; chat and phone conversations do not.
Escalation process if Murf refuses to cooperate
If Murf does not respond to your cancellation request or refuses to cancel your subscription, you have legal remedies available in New Zealand.
Escalation step 1: send a formal written demand
- Send a second email to [email protected] with "FORMAL CANCELLATION DEMAND" in the subject line.
- Reference your original cancellation email (include the date you sent it) and state that you have not received a response or confirmation.
- Provide a clear deadline for Murf to respond (e.g., "Please confirm cancellation and refund eligibility within 5 business days of this email").
- Copy and paste the Consumer Guarantees Act section that protects you: "Under the Consumer Guarantees Act 1993, services must be of acceptable quality and fit for purpose. I am requesting cancellation and a refund under this legal protection."
Escalation step 2: dispute the charge with your bank
- Contact your bank or credit card issuer and explain that you requested cancellation but Murf did not honour the request.
- Provide your bank with your cancellation email as evidence of your request.
- Ask your bank to dispute the charge as "service not provided" or "unauthorised charge" and request a refund.
- Your bank will investigate and can recover the money on your behalf if the dispute is valid.
Escalation step 3: lodge a complaint with the commerce commission
- If Murf continues to refuse and your bank dispute fails, you can lodge a formal complaint with the Commerce Commission (the New Zealand government agency that enforces consumer law).
- Visit the Commerce Commission website and fill out the online complaint form at www.comcom.govt.nz.
- Include your cancellation email, Murf's response (or lack thereof), your bank dispute details, and a clear description of why you believe Murf has breached the Consumer Guarantees Act.
- The Commerce Commission will investigate and can enforce a refund if it finds in your favour.
Protecting yourself: best practices for future subscriptions
Yafee recommends these steps to avoid cancellation headaches in the future.
Before you subscribe
Read Murf's cancellation policy before you purchase. Check whether the service offers a free trial; if so, use it to test the software before committing to a paid plan. Note the exact refund window and cancellation deadline in your calendar. If the company requires email-based cancellation, verify the correct email address on their website.
After you subscribe
Save your subscription confirmation email and invoice in a dedicated folder. Set a calendar reminder for 6 days after your purchase if you are within the 7-day refund window; this gives you time to test the service and request a refund if needed. If you subscribe to annual plans, set a reminder 30 days before renewal so you can cancel in advance if you no longer need the service.
Ongoing account management
Review your active subscriptions every month. Many people forget they have signed up for services and lose money to unused subscriptions. Yafee has helped thousands of consumers recover hundreds of dollars by cancelling forgotten subscriptions. A few minutes of account housekeeping each month can prevent costly oversights.
Checklist for cancelling Murf successfully
Use this checklist to ensure you complete every step correctly and protect your refund claim.
| Step | Action | Completed? |
|---|---|---|
| 1 | Gather your account details (email, account ID, plan type, renewal date) | |
| 2 | Calculate your billing date and confirm you can cancel at least 3 business days in advance | |
| 3 | Compose your cancellation email with all required information | |
| 4 | Send email to [email protected] and screenshot the sent confirmation | |
| 5 | Save a copy of your sent email in a separate folder or cloud storage | |
| 6 | Wait for Murf's written cancellation confirmation (5 business days) | |
| 7 | Verify that your next billing date passes without a charge | |
| 8 | Confirm your refund has been processed (5-10 business days) |
Contact information for cancellation
Submit all cancellation requests to the official Murf contact address for New Zealand and Australian customers.
Cancellation email address: [email protected]
Information to include in your cancellation email: Your full name, account email address, account ID, subscription plan type, renewal date, and desired cancellation effective date.
Expected response time: 3-5 business days from the date you submit your cancellation email.
If you need to escalate: Contact the Commerce Commission at www.comcom.govt.nz to lodge a formal complaint if Murf refuses your cancellation request or denies a refund you are entitled to under the Consumer Guarantees Act.
Final summary: your path to cancelling Murf
Cancelling Murf in New Zealand is straightforward if you submit your request by email at least three business days before your next billing date. Gather your account details, compose a clear cancellation email to [email protected], and save all correspondence as evidence. You are protected by the Consumer Guarantees Act, which guarantees you a remedy if Murf fails to deliver a working service or misrepresents its cancellation terms. If the company refuses to honour your cancellation or refund request, dispute the charge with your bank or escalate to the Commerce Commission.
Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds they were entitled to. By following the steps in this guide, you will navigate your Murf cancellation with confidence and protect your legal rights. Submit your cancellation email today, monitor your account closely, and do not hesitate to escalate if Murf does not respond. Your money is yours to claim.