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Frequently asked questions
Cancel Keeper: The Right Way to Manage Your Subscription
How to cancel Keeper password manager in new zealand: your legal rights and step-by-step procedure
Understanding Keeper and why you might cancel
Keeper is a password manager and secure vault service that stores your passwords, files, and sensitive data while synchronising them across your devices. If you no longer need this service, you have the right to cancel-and Yafee is here to walk you through exactly how to do it under New Zealand law.
What Keeper offers
Keeper provides subscription plans for individuals and families, with optional add-ons for breach monitoring and secure file storage. You access your vault across iPhone, iPad, Android, Mac, Windows, and web browsers. The service emphasizes encryption and emergency access features, allowing trusted contacts to reach your passwords if needed.
Common reasons to cancel
You might cancel because you are switching to a different password manager, your budget has changed, or you no longer need the advanced features. Whatever your reason, Keeper should allow you to cancel without unnecessary friction. Under New Zealand consumer law, your right to cancel is protected regardless of what Keeper's terms state.
Your consumer rights under new zealand law
Before you cancel, understand what legal protections apply to your subscription under New Zealand legislation.
Consumer guarantees act 1993 protections
Under the Consumer Guarantees Act 1993 (CGA), you have the right to receive services that are of acceptable quality, fit for purpose, and delivered with reasonable care. If Keeper fails to provide secure password storage, experiences repeated outages, or misrepresents its features, you may have grounds to request a refund or compensation-even if Keeper's own terms claim subscriptions are non-refundable. The CGA applies to all consumer transactions in New Zealand and cannot be contracted out of.
Consequently, if you discover that Keeper does not meet these guarantees, you can escalate your complaint to the Commerce Commission (the New Zealand consumer authority responsible for enforcing the CGA and Fair Trading Act).
Fair trading act 1986 and unfair contract terms
The Fair Trading Act 1986 (FTA) prohibits misleading or deceptive conduct in trade. If Keeper uses unclear language to lock you into automatic renewal, makes false claims about cancellation rights, or imposes unfair terms designed to prevent you from leaving, the FTA may allow you to challenge those terms and recover fees paid. The Commerce Commission enforces the FTA and can take action against companies that breach it.
Your legal position
You always have the right to stop paying for a subscription. Cancelling Keeper stops automatic renewal charges from your next billing date. In most cases, you retain access to your account until the end of your current paid period-though the exact terms depend on whether you subscribed through Apple App Store, Google Play, or directly with Keeper. No provision in Keeper's terms can override your statutory right to cancel.
How to cancel Keeper: step-by-step by platform
Where you purchased your Keeper subscription determines exactly how you cancel; follow the method for your platform.
Cancel Keeper if you subscribed through apple app store
If you buy or renew Keeper on your iPhone or iPad through the App Store, Apple manages your subscription and billing entirely. You cannot cancel inside the Keeper app or on Keeper's website-you must cancel through Apple Settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Keeper in your list of active subscriptions.
- Tap Keeper to open its subscription details.
- Tap Cancel Subscription (or the red cancel button).
- Confirm the cancellation when prompted.
- Check your email for Apple's cancellation confirmation.
- Save this email-it proves you cancelled on a specific date and is your legal evidence of cancellation.
Important: Apple processes cancellations immediately. Your access continues until the end of your current billing cycle, but you will not be charged again after you cancel.
Cancel Keeper if you subscribed through google play
Google Play manages Keeper subscriptions purchased on Android devices. Like Apple, Google handles all cancellations and refunds-not Keeper directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions.
- Find Keeper in your list of active subscriptions.
- Tap Keeper to open its subscription details.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm your cancellation.
- Check your email for Google's cancellation confirmation.
- Retain this email as proof of your cancellation date.
Important: Google processes cancellations immediately. You retain access until the end of your current billing period and will not be charged again.
Cancel Keeper if you subscribed directly with Keeper
If you subscribe directly through Keeper's website (keeper.io) or by contacting Keeper directly, you must cancel through your Keeper account or by contacting Keeper's customer support.
- Log into your Keeper account at keeper.io.
- Go to Settings or Account.
- Select Subscription or Billing.
- Look for Cancel Subscription or Manage Subscription.
- Click Cancel Subscription and confirm.
- Keeper will ask for a reason (optional).
- Complete the cancellation process.
- Check your email for Keeper's cancellation confirmation.
- This email confirms your cancellation date and access end date.
- If you cannot find a cancellation option online, contact Keeper's customer support directly.
- Email [email protected] or visit keeper.io/support.
- Request written confirmation of your cancellation.
Important: When you cancel a direct subscription, Keeper should stop charging you from the next billing date. However, if they continue to charge you after cancellation, you have grounds to dispute the charge with your bank under the Consumer Guarantees Act.
What happens after you cancel Keeper
Cancelling Keeper is only the beginning; understanding what occurs next protects your data and your rights.
Access after cancellation
After you cancel, you retain access to your Keeper vault until the end of your current billing period. This means if you cancel mid-cycle, you can still view and use your passwords until your subscription expires. Once your subscription ends, Keeper may limit or remove access to your vault-though the exact terms depend on Keeper's policy.
Data access and recovery
Before your access ends, download or export any data you wish to keep. Keeper should provide a method to export your passwords in a standard format (such as CSV). If Keeper does not allow you to export your data after cancellation, contact support and request that they provide your data in a portable format. Under consumer law, denying you access to your own data may constitute unfair conduct under the Fair Trading Act.
Automatic renewal charges
Once you cancel, Keeper must not charge you again. If you receive a charge after your cancellation date, dispute it immediately with your bank or credit card company. In New Zealand, you can request a chargeback under your card's dispute procedures or contact your bank's complaints team. Furthermore, you can report the charge to the Commerce Commission if Keeper refuses to refund it.
Refunds and what you can claim
Your right to a refund depends on when you cancel and the reason for cancellation.
Refunds for cancellations within cooling-off period
If you cancel within 14 calendar days of purchase and have not substantially used the service, you may be entitled to a full refund under general consumer protections. However, if you have used Keeper extensively, the refund may be reduced. Yafee recommends requesting a refund within this window if you are unsure about the service.
Refunds for non-performance or breach
If Keeper fails to deliver the promised service-for example, if your passwords are compromised due to a security breach, or Keeper's service is unavailable for an extended period-you can claim a refund under the Consumer Guarantees Act. Contact Keeper and request a refund in writing, citing the failure. If Keeper refuses, escalate your complaint to the Commerce Commission.
Refunds for direct subscriptions cancelled mid-cycle
If you cancel a direct Keeper subscription mid-cycle, Keeper is not obliged to refund the remainder of your billing period under common law. However, if you cancel because Keeper has breached its obligations (for example, a security failure), you can claim a refund under the Consumer Guarantees Act. Request the refund in writing and keep copies of all correspondence.
Refunds for app store subscriptions
Apple and Google have their own refund policies. Apple typically allows one refund per subscription per 12 months if you request it within 45 days of the charge date. Google's policy is similar. If you request a refund through Settings (before cancelling), both platforms may approve it. Yafee advises requesting a refund through your app store before cancelling if you believe the service did not meet your expectations.
Pricing structure and subscription costs
Understanding Keeper's costs helps you decide whether cancellation makes financial sense.
| Plan | Price (annual) | Price (monthly) | Key features | Best for |
|---|---|---|---|---|
| Individual (Basic) | NZD $40-$60 | NZD $4-$6 | Password storage, sync across devices | Single users |
| Individual (Plus) | NZD $80-$120 | NZD $8-$12 | Basic features plus breach monitoring | Security-conscious users |
| Family (Up to 5 users) | NZD $150-$200 | NZD $15-$20 | Shared vaults, admin controls | Families |
| Business (Teams) | Contact Keeper | Contact Keeper | Unlimited users, advanced compliance | Small businesses |
Note: Prices are indicative NZD equivalents and may vary by region and currency fluctuations. Always check Keeper's website for current pricing.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few pitfalls can create headaches-stay informed and avoid these traps.
Deleting the Keeper app without cancelling your subscription
Uninstalling the Keeper app does not cancel your subscription. Your subscription continues, and Keeper will charge you at the next billing date. You must explicitly cancel through your app store or Keeper's website before deleting the app. Yafee strongly recommends cancelling in writing first, then deleting the app only after you receive confirmation.
Assuming cancellation has processed immediately
Cancellations can take between one and five business days to process fully, depending on your platform and payment method. Do not assume you are cancelled until you receive written confirmation from your app store or Keeper. Check your email and your account settings to confirm the cancellation is complete.
Failing to save cancellation confirmation
The email or screenshot confirming your cancellation is your legal proof. If Keeper charges you after cancellation and you have no evidence of the cancellation date, disputing the charge becomes difficult. Save and store all confirmations in a safe location.
Cancelling through the wrong platform
If you subscribe through Apple App Store but try to cancel directly with Keeper, your cancellation may not process. Yafee recommends cancelling through the exact platform where you purchased the subscription. If you are unsure where you subscribed, check your email receipts or your app store account first.
Checklist for cancelling Keeper
Use this checklist to ensure you cancel Keeper correctly and protect your rights.
- Identify where you purchased your Keeper subscription (Apple App Store, Google Play, or direct).
- Log into your account or app store and locate your active subscriptions.
- Click Cancel Subscription and confirm the cancellation.
- Check your email for a cancellation confirmation message.
- Take a screenshot or save the confirmation email as proof.
- Download or export any passwords or data you wish to keep before access ends.
- Verify that you are not charged on your next billing date.
- If you are charged after cancellation, dispute the charge with your bank immediately.
- If Keeper refuses to refund or continues charging, report the issue to the Commerce Commission (see below).
Escalating a complaint if Keeper refuses to cooperate
If Keeper ignores your cancellation request, continues to charge you, or refuses a refund you are entitled to, you can escalate your complaint under New Zealand consumer law.
Step one: formal written complaint to Keeper
Send a formal letter to Keeper's registered address (listed below) requesting cancellation and/or a refund. State the reason for your request and cite the Consumer Guarantees Act 1993 or Fair Trading Act 1986 if applicable. Request a response within 10 working days. Keep a copy of this letter for your records.
Step two: dispute with your bank or card issuer
If Keeper continues to charge you after cancellation, contact your bank or credit card company immediately. Report the charge as unauthorized and request a refund. Your bank can dispute the charge on your behalf, and Keeper must then prove that the charge was authorized.
Step three: complaint to the commerce commission
If Keeper refuses to refund or ignores your cancellation, you can lodge a formal complaint with the Commerce Commission (the New Zealand consumer authority). Visit www.comcom.govt.nz or call 0800 943 600 to report the issue. The Commerce Commission can investigate whether Keeper has breached the Consumer Guarantees Act or Fair Trading Act and can pursue enforcement action if necessary.
Step four: dispute resolution and small claims
If the amount disputed is significant, you may pursue a claim through the Disputes Tribunal (for claims under NZD $3000 without agreement) or the District Court. Yafee recommends consulting a lawyer if your claim exceeds NZD $1000, as the cost of pursuing it may outweigh the refund.
Cancelling through postal mail
If Keeper does not respond to email or online requests, you can cancel by post to Keeper Limited's registered address in New Zealand.
Postal address for cancellation
Send a letter requesting cancellation to:
Keeper Limited
New Zealand (NZBN: 9429033056449)
[Address to be confirmed via Keeper's contact page or Companies House registry]
Include the following in your letter:
- Your full name and Keeper account email address.
- Your subscription plan and billing date.
- A clear statement: "I request immediate cancellation of my Keeper subscription, effective today."
- Your signature and the date.
- A request for written confirmation of cancellation within 10 working days.
Send the letter via registered post and keep the receipt as proof of posting. This creates a documented record of your cancellation request and protects you legally if Keeper later claims they never received it.
Compare Keeper to alternatives
If you are cancelling because you want a different password manager, consider these alternatives available in New Zealand.
| Service | Annual cost (NZD) | Key strength | Cancellation ease |
|---|---|---|---|
| Bitwarden | NZD $15 | Open-source, cheapest option | Easy (online) |
| 1Password | NZD $60-$100 | Apple ecosystem integration | Easy (online) |
| LastPass | NZD $40-$80 | Family sharing | Easy (online) |
| Dashlane | NZD $80-$150 | VPN and password manager combined | Easy (online) |
| NordPass | NZD $30-$60 | NordVPN integration | Easy (online) |
All of these services allow straightforward online cancellation, and most comply with New Zealand consumer law by processing cancellations within 5 business days.
Final checklist and summary
Cancelling Keeper in New Zealand is your legal right, protected by the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Cancel through the platform where you subscribed (Apple, Google, or Keeper directly), save your confirmation, and verify you are not charged again. If Keeper refuses to cooperate, escalate to the Commerce Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions and protect their rights under New Zealand law. Whether you cancel today or later, remember that you have absolute legal protection-no company can lock you into a subscription against your will.
For further assistance or guidance on cancelling Keeper, consult Yafee's comprehensive guides at yafee.com, where you will find detailed instructions for over 500 services, all grounded in local consumer law.