How to cancel Jobscan and take control of your job search in new zealand

What Jobscan does and why you might want to cancel

Jobscan is an online resume and LinkedIn optimisation tool designed to help job seekers align their applications with applicant tracking systems (ATS). The platform scans your resume against job descriptions, highlights gaps, and suggests improvements to increase your chances of passing automated screening.

If Jobscan no longer fits your job search strategy, cancelling promptly prevents unwanted charges and protects your subscription investment. This guide walks you through every cancellation method available in New Zealand, what happens next, and your consumer rights under New Zealand law. At Yafee, we specialise in helping consumers navigate subscription cancellation with confidence and clarity.

Common reasons to cancel Jobscan

You might cancel if you've landed a new role, prefer alternative career tools, want to reduce subscription costs, or feel the ATS optimisation isn't delivering interview invitations. Whatever your reason, Yafee empowers you to cancel without guilt or delay.

Jobscan pricing in new zealand dollars

Jobscan publishes pricing in USD, and your billing will be converted to NZD at the current exchange rate.

Exchange rates fluctuate daily, so your actual NZD charge may vary. Check your billing statement or account dashboard for your exact conversion rate at the time of charge.

When to lock in your cancellation decision

To avoid the next billing cycle, cancel before your renewal date. Yafee recommends setting a calendar reminder one week before your billing date so you don't accidentally renew.

Your consumer rights in new zealand

New Zealand's consumer protection laws give you important safeguards when you subscribe to services like Jobscan.

Consumer guarantees act and fair trading act protections

The Consumer Guarantees Act 1993 requires that all services are supplied with reasonable care and skill, fit for purpose, and match any description provided. The Fair Trading Act 1986 prevents misleading or deceptive conduct by traders. Jobscan cannot contract out of these statutory rights, which means you retain full protection even if Jobscan's terms state otherwise.

If Jobscan's service is faulty, not delivered as described, or unfit for purpose, you have grounds to request a refund regardless of Jobscan's stated cancellation or refund policy.

Cooling-off and change of mind

New Zealand does not require a mandatory 14-day cooling-off period for digital subscription services. Change-of-mind refunds are not legally required unless the service is genuinely faulty or misrepresented. However, many providers do offer short refund windows as a courtesy.

If Jobscan's service does not match what was advertised, you have stronger grounds to escalate your cancellation request to the Commerce Commission, the official consumer authority in New Zealand.

Your legal position

You have the right to cancel your Jobscan subscription at any time. If you believe the service is faulty or misrepresented, the Consumer Guarantees Act gives you the right to a refund, repair, or replacement, regardless of when you purchased it. If Jobscan refuses to honour this right, you can lodge a complaint with the Commerce Commission.

How to cancel Jobscan on the web

Cancelling via the Jobscan website is the most direct route and gives you the best chance of capturing any available refund.

1. Visit jobscan.co in your web browser and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and follow the reset link sent to your email.
2. Navigate to your account settings.
   • Look for a "Settings," "Account," or "Billing" link, typically in the top right menu or dashboard sidebar.
3. Locate your subscription and billing information.
   • Select "Manage subscription" or "View plan details" to see your current plan and renewal date.
4. Select "Cancel subscription" or "Downgrade to free plan."
   • Jobscan may ask you to confirm your cancellation or provide feedback on why you're leaving.
5. Confirm your cancellation.
   • You should receive a confirmation email within minutes. Keep this email as proof of your cancellation date.

Cancelling by email

If the web cancellation option is unavailable or you prefer written confirmation, contact Jobscan's support team directly by email.

1. Send an email to Jobscan's support address (typically [email protected] or found in the help section of their website).
   • Include your full name, registered email address, and the date your subscription renews.
   • Write: "I request cancellation of my Jobscan subscription effective immediately" or "effective before my next billing date on [DATE]."
2. Request written confirmation.
   • Ask Jobscan to confirm your cancellation in writing and the date it takes effect. This protects you if they continue charging after your request.
3. Wait for a response.
   • Jobscan typically responds within 24-48 hours. If you don't receive confirmation, follow up with a second email marked "Follow-up: Cancellation Request."
4. Check your next billing date.
   • Monitor your credit card or bank account to confirm Jobscan does not charge you after the agreed cancellation date.

Timeline and what happens after you cancel

Understanding what happens after you click "cancel" helps you avoid surprises and plan your job search continuity.

Immediate cancellation

If you cancel before your next billing date, your account access will remain active until the current billing period ends. You can use Jobscan for the remainder of your paid period and then lose access. This applies whether you cancel mid-month or one day before renewal.

Access after cancellation

After your current billing period expires, you automatically revert to Jobscan's free plan. Your saved resume scans and Resume Manager data remain accessible under the free plan's limitations. You retain access to basic tools but lose premium features like unlimited scans and LinkedIn optimisation.

Charges and refunds

Jobscan does not refund payment for the current billing period, even if you cancel mid-cycle. If you cancel on day 10 of a 30-day cycle, you forfeit the remaining 20 days. However, Yafee recommends checking Jobscan's full refund policy before confirming cancellation; some providers offer refunds within the first 7-14 days of purchase if you haven't used the service significantly.

How to request a refund from Jobscan

If you believe you deserve a refund under New Zealand's Consumer Guarantees Act or Jobscan's own refund policy, follow these steps.

Refund eligibility

You may qualify for a refund if:

• The service is faulty or doesn't work as advertised.
• You purchased within the last 7-14 days and Jobscan explicitly offers a money-back guarantee.
• The service is unfit for purpose and you can demonstrate this to the Commerce Commission.

Requesting a refund by email

1. Send a refund request email to Jobscan's support team.
   • Use the same email address as your cancellation (typically [email protected]).
   • Subject line: "Refund Request for Jobscan Subscription."
2. Explain your reason clearly and cite consumer law if applicable.
   • Write: "I request a refund of NZ$[amount] charged on [DATE] under the Consumer Guarantees Act 1993 because [reason: service is faulty / not as described / unfit for purpose]."
   • Attach screenshots of the issue or evidence that the service didn't perform as promised.
3. Include your order number and billing email.
   • Provide the transaction ID from your bank or credit card statement so Jobscan can locate your account quickly.
4. Set a reasonable response deadline.
   • Write: "I expect a response within 10 business days. If I don't hear from you, I will escalate this to the Commerce Commission."
5. Keep all communications.
   • Save every email, screenshot, and confirmation in a folder. If you need to escalate, this evidence is critical.

Escalating to the commerce commission

If Jobscan refuses your refund request within 10 business days, you can lodge a complaint with the Commerce Commission, which enforces the Consumer Guarantees Act and Fair Trading Act in New Zealand.

1. Visit the Commerce Commission website (comcom.govt.nz).
   • Navigate to "Make a complaint" and select "Consumer complaint."
2. Complete the complaint form.
   • Provide your name, contact details, Jobscan's details, the amount disputed, and a description of the issue.
   • Attach all evidence: cancellation emails, refund requests, screenshots, and bank statements.
3. Submit your complaint.
   • The Commerce Commission will assess your case and contact Jobscan to attempt resolution.
   • If the dispute cannot be resolved, it may proceed to mediation or formal investigation.

Common mistakes to avoid when cancelling

Cancelling a subscription may feel straightforward, but missteps can lead to unwanted charges and frustration. Yafee has identified the most common errors so you can cancel cleanly the first time.

Mistake 1: cancelling via a third-party payment platform only

If you signed up through Apple App Store, Google Play, or PayPal, cancelling your payment method alone does not cancel your Jobscan subscription. Jobscan will still attempt to collect payment through a backup method or flag your account as delinquent. Always cancel directly through Jobscan's website or email support, even if you also want to remove payment authority from the third party.

Mistake 2: not obtaining written confirmation

Verbal cancellations over the phone (if available) or verbal confirmation from chat support leave no paper trail. If Jobscan charges you again, you have no proof you requested cancellation. Always insist on written confirmation by email, and keep that email permanently.

Mistake 3: cancelling too close to your billing date

If you cancel on your billing date or after a charge has posted, you've already paid for the next period. Jobscan may not refund that charge unless the service is faulty. Cancel at least 5-7 days before your renewal date to ensure your cancellation is processed before the next charge.

Mistake 4: assuming free trial auto-cancellation

If you're on a free trial, your account will automatically convert to a paid plan unless you cancel before the trial ends. Cancelling after conversion requires a full refund request. Yafee advises setting a phone alarm 3 days before your free trial ends so you don't accidentally become a paying subscriber.

Mistake 5: not monitoring your bank account after cancellation

Even after you receive a cancellation confirmation, monitor your card or bank account for the next two billing cycles. If Jobscan charges you after your cancellation date, you have evidence of breach and grounds for a dispute with your bank or the Commerce Commission.

Comparison: should you cancel or downgrade to the free plan?

Before you cancel entirely, consider whether downgrading to Jobscan's free plan meets your needs.

Downgrading costs you nothing and preserves your account data. If you downgrade and then decide you need premium features within 12 months, upgrading is immediate. Yafee recommends downgrading unless you're certain you won't need Jobscan again.

After cancellation: what to do next

Cancelling Jobscan doesn't mean your job search ends; it's an opportunity to reassess your strategy and explore alternatives.

Export your data

Before your free plan access expires, export any saved resume scans, feedback reports, or notes from Jobscan. Use the "Download" or "Export" feature in your Resume Manager to save PDFs of your scans and recommendations to your computer.

Update your resume independently

If Jobscan identified gaps in your resume, use those insights to refine your document yourself. Many job seekers find that manual ATS optimisation (using keywords from job descriptions, formatting for scanners, and removing graphics) is free and equally effective.

Monitor your billing for 60 days

Check your credit card and bank statements for the next two billing cycles (typically 60 days) to confirm Jobscan has not charged you. If you spot an unexpected charge, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence.

Explore free or cheaper alternatives

Resume optimisation tools like Jobseeker (free), CV Library (free tier), or LinkedIn (free resume reviews) offer similar features without subscription costs. Yafee recommends testing free alternatives before paying for premium tools again.

Contacting Jobscan in new zealand

Jobscan does not maintain a physical office or postal address in New Zealand. All cancellation and support requests must be submitted by email.

Email contact

Send all cancellation, refund, and support requests to: [email protected]

Include "New Zealand" in the subject line to ensure your request is handled correctly if Jobscan has regional support teams.

Response times

Jobscan typically responds to support emails within 24-48 business hours. If you don't receive a response within 3 business days, send a follow-up email marked "Follow-up" so it's flagged as urgent.

International payment disputes

Because Jobscan is a US-based company, billing disputes may take longer to resolve. Always keep your cancellation email and any refund correspondence. If Jobscan continues to charge you after cancellation, you can dispute the charge with your bank or credit card company, citing your cancellation confirmation as evidence.

Summary: your cancellation checklist

Use this checklist to ensure you cancel Jobscan cleanly and protect yourself against unwanted charges.

Why cancel through yafee

Cancelling a subscription may feel like a small task, but protecting your rights and securing refunds where appropriate requires legal knowledge and persistence. Yafee specialises in helping New Zealand consumers navigate subscription cancellations with confidence. Our guides reference the Consumer Guarantees Act, Fair Trading Act, and Commerce Commission procedures so you understand your rights and can escalate disputes if the company refuses to cooperate.

Yafee has helped thousands of consumers cancel subscriptions and recover unwanted charges by providing step-by-step guidance, legal frameworks, and templates for formal cancellation and refund requests. Whether you're cancelling Jobscan or any other SaaS service, Yafee ensures you're armed with the information and confidence to cancel fairly and legally.

If Jobscan refuses to honour your cancellation or refund request, Yafee recommends you escalate to the Commerce Commission using the formal complaint process detailed in this guide. You are not alone, and New Zealand law is on your side.