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Frequently asked questions
Cancel Jetpack: The Right Way
How to cancel Jetpack in new zealand and protect your data
Understanding Jetpack and why cancellation matters
Jetpack is a comprehensive WordPress plugin and service suite developed by Automattic that combines security, backups, performance optimisation and content creation tools into tiered subscription plans. You purchase Jetpack through WordPress.com, the WordPress mobile app, or integrate it directly into self-hosted WordPress installations. If your site's needs have shifted, you have found a more cost-effective alternative, or you simply want to streamline your toolkit, you need to understand your cancellation rights and the exact process for your platform. At Yafee, we specialise in helping consumers navigate subscription cancellations with clarity and confidence.
What Jetpack includes across plan tiers
Jetpack's feature set scales by plan level. Lower-tier plans focus on automated cloud backups and essential security tools. Mid-tier and premium plans add web application firewalls, advanced malware scanning, performance optimisation, AI-assisted content creation and media hosting. Each plan tier is designed for different site sizes and security requirements, and understanding what you are paying for is the first step toward making an informed cancellation decision.
Common reasons to cancel Jetpack
You may choose to cancel because you have switched to standalone backup or security plugins, found that Jetpack's pricing no longer aligns with your budget, consolidated tools with a different vendor, or determined that the feature set no longer matches your WordPress strategy. Whatever your reason, Yafee is here to guide you through every step of the cancellation process, including your refund options and legal protections under New Zealand consumer law.
Jetpack pricing in new zealand dollars
Jetpack displays all charges in New Zealand dollars at checkout, and understanding the pricing structure helps you assess plan value and refund eligibility before you cancel.
Current plan pricing and billing cycles
All prices below reflect standard annual billing rates and are current estimates. Final charges at checkout may vary slightly due to currency fluctuations or active promotional codes. You can verify your exact current rate by logging into your WordPress.com account or checking the Jetpack section of your WordPress admin dashboard.
| Plan name | Estimated NZD price | Billing cycle | Core features |
|---|---|---|---|
| Backup | NZ$7.90 per month | Monthly (annual discount available) | Real-time cloud backups, 10 GB storage, 30-day archive, one-click restore |
| Security | NZ$15.90 per month | Monthly (annual discount available) | All Backup features plus web application firewall, malware scanning, activity log, spam filtering |
| Complete | NZ$39.90 per month | Monthly (annual discount available) | All Security features plus performance tools, video hosting, AI assistants, advanced SEO tools, priority support |
| Free plan | Free | Ongoing | Basic site statistics, site protection, essential WordPress features, limited backups |
How billing and refund windows work
Jetpack bills monthly or annually, depending on your chosen cycle. If you pay upfront for an annual plan and cancel within the refund window, you retain access to paid features until your renewal date and may receive a partial refund for unused months. Monthly subscriptions renew automatically on the same day each month. You will not receive a refund for the current month if you cancel mid-cycle, but you stop all future charges immediately. Yafee recommends checking your billing date and refund eligibility before you submit a cancellation request.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect your rights as a consumer when purchasing any software or digital service in New Zealand, including Jetpack subscriptions.
What the consumer guarantees act protects you for
Under the Consumer Guarantees Act 1993, you have the right to a refund, remedy or replacement if Jetpack fails to perform as described, is faulty, or is fundamentally misrepresented. This protection is separate from any refund window or company cancellation policy. If Jetpack fails to deliver automated backups, malware scanning repeatedly does not function, or the service is down for an unreasonable period, you may be entitled to a remedy under this Act, even outside the standard refund window. The Fair Trading Act 1986 also prohibits misleading or deceptive conduct, which applies to how Jetpack and its resellers describe features, pricing and cancellation terms.
Your legal position when cancelling
You have the unconditional right to cancel your Jetpack subscription at any time. Jetpack must process your cancellation within a reasonable timeframe and cease all future billing. If Jetpack refuses to cancel or continues to charge after you request cancellation, you can lodge a complaint with the Commerce Commission (New Zealand's consumer regulator) or dispute the charges through your payment provider. Many credit card companies will reverse unauthorised charges if Jetpack persists in billing after you have requested cancellation in writing.
Cancellation methods by platform
The cancellation process differs depending on whether you purchased Jetpack through WordPress.com, the mobile app, or a third-party WordPress hosting provider. Yafee recommends identifying your purchase platform before you begin.
Cancelling a Jetpack subscription via WordPress.com
If you purchased Jetpack directly through WordPress.com or set up your subscription via WordPress.com dashboard, follow these steps to cancel.
- Log in to your WordPress.com account at wordpress.com using your email and password.
- Navigate to "Purchases" or "Billing" in the left-hand menu (exact location varies by dashboard version).
- Look for "Manage Purchases" or "My Subscriptions" link.
- Locate your Jetpack plan in the list of active subscriptions.
- You will see the plan name (Backup, Security or Complete), the monthly cost in NZD, and the next renewal date.
- Click on the Jetpack plan row to open the plan details page.
- Select "Cancel subscription" or "Cancel plan" (the button text varies by WordPress.com interface version).
- Do not select "Pause" or "Suspend" unless you want to retain access but temporarily stop charges.
- Review the cancellation summary, which shows your final access date and any refund eligibility.
- If you paid for an annual plan and cancel within the refund window, the summary will specify whether a partial refund will be issued.
- Confirm your cancellation by clicking "Cancel subscription" again when prompted.
- You will receive a confirmation email at the address registered to your WordPress.com account within 2-4 hours.
Cancelling via the WordPress mobile app
If you activated or manage your Jetpack subscription through the WordPress mobile app (iOS or Android), you must cancel through the app or your phone's native app store, depending on how you paid.
- Open the WordPress mobile app and log in with your WordPress.com credentials.
- Tap the menu icon (three horizontal lines, typically in the top-left corner).
- Select "Settings" or "Account" depending on your app version.
- Tap "Purchases" or "Subscriptions".
- Find your Jetpack plan and tap it to open the subscription details page.
- Select "Cancel subscription" and follow the on-screen confirmation prompts.
- If the app does not offer a cancellation option, you may need to cancel through your phone's app store settings (see below).
- You will receive a confirmation email within 2-4 hours.
Cancelling an app store subscription (Apple or google play)
If you purchased Jetpack through the Apple App Store or Google Play Store, you must cancel through your app store account, not the app itself.
For Apple App Store (iPhone or iPad):
- Open the App Store app on your device.
- Tap the profile icon (top right of the screen).
- Select "Subscriptions".
- Find "Jetpack" in the list and tap it.
- Select "Cancel Subscription" and confirm.
- Your access will continue until the end of your current billing period.
For Google Play Store (Android):
- Open Google Play Store on your device.
- Tap the profile icon (top right).
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Jetpack" and select "Cancel subscription".
- Confirm the cancellation when prompted.
- Your access continues until the end of your current billing period.
Cancelling if you purchased through a third-party hosting provider
If your hosting provider bundled Jetpack with your hosting plan (for example, if you purchased through Bluehost, SiteGround or another WordPress-certified host), you must cancel through that provider's account dashboard, not through WordPress.com or Jetpack directly. Contact your hosting provider's support team and request that they remove or cancel your Jetpack add-on. They will process the cancellation and may issue a refund based on their own refund policy.
Understanding your refund eligibility and timeline
Jetpack's refund policy is clear, and Yafee recommends verifying your eligibility before you cancel to avoid surprises.
Refund window and eligibility
Jetpack offers a 30-day money-back guarantee from the date you activate your paid plan. If you cancel within 30 days of purchase and have not downloaded backups or used significant service resources, you are eligible for a full refund to your original payment method. After 30 days, refunds depend on your billing cycle. If you paid for an annual plan upfront, you may receive a pro-rata refund for unused months if you cancel after the 30-day window, provided your subscription is less than one year old. Monthly subscriptions do not qualify for refunds after the 30-day period; you simply stop future charges when you cancel.
Processing time for refunds
Refunds are issued to your original payment method (credit card, debit card or PayPal account). Processing time varies: credit and debit card refunds typically appear within 5-10 business days, while PayPal refunds may process within 2-3 business days. Bank-specific processing times may add an additional 2-5 business days depending on your New Zealand bank. You can check your refund status by logging into WordPress.com and reviewing your billing history, or by contacting Jetpack support if the refund does not appear within the expected timeframe.
What happens to your data after cancellation
When you cancel Jetpack, your access to paid features stops immediately (or at the end of your billing period if you pause instead of cancel). Your existing backups remain accessible for download within 30 days of cancellation; after 30 days, Jetpack removes backup archives from its servers. If you need to retain your data, Yafee recommends downloading a full backup of your site before you confirm cancellation. You can request a backup download through your WordPress.com Jetpack dashboard, which may take 24-48 hours to prepare if your site is large.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, and a few simple precautions will protect you from unnecessary complications. Many consumers inadvertently lose access to important backups or miss refund windows by skipping a single step, so read carefully.
Mistake 1: cancelling without downloading your backups first
Once your Jetpack subscription ends and the 30-day grace period expires, all cloud backups are deleted permanently. If you may need to restore your site later, download a full backup before you cancel. You can request a backup download from your Jetpack dashboard; large sites may require 24-48 hours to generate the file.
Mistake 2: ignoring your refund window
The 30-day money-back guarantee is your strongest refund protection. If you purchase Jetpack on a whim and realise it is not right for you, cancel within 30 days to secure a full refund. After 30 days, refund eligibility becomes much more limited, particularly for monthly subscriptions.
Mistake 3: cancelling through the wrong platform
If you purchased through the Apple App Store but try to cancel through WordPress.com, your cancellation request will fail. Always cancel through the same platform where you purchased. If you are unsure, check your confirmation email or your WordPress.com billing history to see where the charge originated.
Mistake 4: forgetting to confirm the cancellation
Cancellation requests often require a final confirmation step (a second button click or email confirmation link). Do not assume your cancellation is complete until you see a "Cancellation successful" message and receive a confirmation email. If you cancel but do not confirm, your subscription will remain active and continue to renew.
Mistake 5: continuing to use Jetpack features after cancellation
Once your paid plan ends, you revert to the free Jetpack plan automatically. Advanced features like real-time backups, malware scanning and AI tools will no longer function. Your site will continue to operate normally, but you lose the paid protections. If you decide to reactivate paid features within your grace period, you may be able to restore your subscription before it is completely cancelled.
What to do after cancellation
Cancellation is not the end of the process; a few follow-up actions will ensure you have successfully exited your subscription and protected your site.
Verify your cancellation in your billing history
Log into your WordPress.com account 24 hours after cancellation and check your "Purchases" or "Billing" section. Your Jetpack plan should now show as "Cancelled" or "Expired", and there should be no upcoming renewal date. If it still shows as active, contact Jetpack support immediately to escalate the cancellation request.
Confirm that future billing has stopped
Check your bank or credit card statement 7-10 days after the expected renewal date. You should not see any charge from Jetpack or Automattic. If a charge appears after you have cancelled, contact your bank or card provider and request a chargeback while you simultaneously escalate the issue with Jetpack support.
Download any remaining site data
If you have not already done so, download a final backup of your WordPress site in case you need to migrate to another hosting provider or backup solution. Most WordPress hosting providers include a native backup tool; alternatively, you can use a free plugin like UpdraftPlus to create a local backup.
Switch to an alternative security or backup solution
If you cancelled Jetpack because you found a better alternative, ensure that your replacement tool is fully activated and running before you lose access to Jetpack's protection. Verify that automated backups are scheduled, malware scanning is enabled (if applicable), and your new security tool is protecting your site.
Comparison: Jetpack vs alternatives in new zealand
Before you cancel, Yafee recommends comparing Jetpack with standalone alternatives to ensure you are making the best decision for your site and budget.
| Tool or service | Backup function | Malware scanning | Estimated NZD cost | Best for |
|---|---|---|---|---|
| Jetpack Complete | Real-time cloud backups | Advanced scanning and firewall | NZ$39.90 per month | All-in-one WordPress protection and growth tools |
| UpdraftPlus (standalone) | Cloud or local backups | Not included; use with Wordfence | NZ$5-15 per month | Backup-only users seeking low cost |
| Wordfence Security | Not included; use with UpdraftPlus | Malware scanning and firewall | NZ$12-25 per month | Security-focused sites needing advanced threat detection |
| Kinsta or SiteGround hosting | Automated daily backups included | Basic protection included | Included in hosting plan (from NZ$20 per month) | New sites or migrations; integrated infrastructure protection |
| ManageWP (multi-site management) | Backups plus site monitoring | Malware scanning via partner tools | NZ$15-50 per month for multiple sites | Agencies managing 10+ WordPress sites |
Next steps and contacting Jetpack support
If you encounter problems during cancellation, need to request a refund outside the standard window, or have questions about your data after cancellation, you can contact Jetpack support directly. Yafee has supported thousands of consumers through subscription cancellations, and we recommend always attempting resolution with Jetpack first before escalating to the Commerce Commission.
How to contact Jetpack support
Jetpack support is available through your WordPress.com dashboard. Log in, navigate to "Help" or "Support", and submit a ticket describing your cancellation issue or refund request. Response time is typically 24-48 hours. You can also email support directly if your WordPress.com account provides a contact email address in your account settings. Include your WordPress.com username, the date you attempted cancellation, and a clear description of the issue.
Escalating to the commerce commission if Jetpack refuses to cancel
If Jetpack fails to cancel your subscription after you have submitted a formal cancellation request, continues to bill you after cancellation, or refuses to issue a refund you are entitled to under the Consumer Guarantees Act 1993, you can lodge a complaint with the Commerce Commission (New Zealand's independent consumer regulator). You can submit a complaint online at comcom.govt.nz or by phone at 0800 94 6800. The Commission will investigate whether Jetpack has breached consumer protection law and can require the company to refund you or take corrective action.
Disputing charges through your bank or payment provider
If Jetpack continues to charge your credit card, debit card or PayPal account after you have requested cancellation in writing, contact your bank or payment provider immediately. You have the right to dispute the charge as unauthorised and request a chargeback. Most banks will reverse the charge within 5-10 business days if you provide evidence of your cancellation request (a screenshot of the cancellation confirmation email or account page showing the cancellation status).
Checklist for cancelling Jetpack in new zealand
Use this checklist to ensure you have completed every step of the cancellation process correctly.
| Step | Action | Completed |
|---|---|---|
| 1 | Log in to your WordPress.com account and locate your Jetpack subscription | ☐ |
| 2 | Download a full backup of your site before cancelling | ☐ |
| 3 | Confirm you are cancelling through the correct platform (WordPress.com, app store, or hosting provider) | ☐ |
| 4 | Click "Cancel subscription" and complete the final confirmation step | ☐ |
| 5 | Receive and save your cancellation confirmation email | ☐ |
| 6 | Verify cancellation status in your billing history 24 hours later | ☐ |
Final summary and getting help from yafee
Cancelling Jetpack in New Zealand is a straightforward process once you understand which platform you purchased through and what protections New Zealand consumer law provides. You have the unconditional right to cancel at any time under the Fair Trading Act 1986, access to a 30-day refund window under Jetpack's own policy, and stronger protections under the Consumer Guarantees Act 1993 if Jetpack fails to perform as described.
Download your backups before you cancel, confirm that your cancellation has been processed within 24 hours, verify that future charges have stopped on your bank statement, and do not hesitate to contact Jetpack support or escalate to the Commerce Commission if the company refuses to honour your cancellation request. Yafee has helped thousands of consumers navigate subscription cancellations across software, SaaS and digital services, and we are here to ensure you understand your rights and complete the cancellation process with confidence. Visit yafee.com for more guides on cancelling subscriptions and protecting your consumer rights in New Zealand.
Important warning
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