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Frequently asked questions
Cancel iFax: The Right Way
How to cancel iFax in new zealand and protect your consumer rights
What iFax is and why cancellation matters
iFax is a digital faxing platform that allows you to send and receive faxes directly from your mobile device or web browser, eliminating the need for a physical fax machine. You manage contact numbers within the app, maintain your account across multiple devices, and select between monthly subscriptions, annual plans, or pay-per-use billing models. If you have decided to cancel, Yafee is here to guide you through every step and ensure you understand your legal rights under New Zealand consumer law.
How iFax operates in practice
You download the iFax application from your device's app store (Apple App Store or Google Play) or access the service via the iFax website. Once logged in, you send faxes using your stored contact details, receive incoming faxes in your digital inbox, and manage your subscription settings. Most users opt for monthly or annual subscription plans, though pay-as-you-go options exist depending on your platform and billing preference.
Common reasons for cancelling iFax
You may cancel because you no longer require regular faxing capabilities, you have discovered a more cost-effective alternative, the service does not align with your workflow expectations, or you are consolidating applications to reduce monthly outgoings. Cancellation decisions often reflect changing business needs rather than dissatisfaction with the provider itself.
Your consumer rights and what they mean for you
New Zealand consumer law provides you with significant protections before, during, and after your subscription. Understanding these rights ensures you are not locked into unfair terms or charged unlawfully.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, iFax must provide services that are of acceptable quality, fit for the purpose you reasonably expect, and safe to use. This protection applies regardless of whether you are in a free trial or a paid subscription period. If the service fails to meet these standards-for instance, if iFax charged you during an advertised free trial period, or the service has been unavailable for extended periods-you have grounds to request a full refund.
Your legal position: You do not have to accept iFax's "non-refundable" policy if the service itself breaches its basic Consumer Guarantees Act obligations. You retain the right to seek a refund, repair, or replacement service at no additional cost.
Fair trading act and misleading conduct
The Fair Trading Act 1986 protects you against misleading representations about pricing, trial periods, automatic billing, or cancellation terms. If iFax made it intentionally difficult to cancel, hid cancellation options, or misrepresented how the trial period works, you can lodge a complaint with the Commerce Commission. Yafee recommends saving screenshots of any confusing billing language, cancellation barriers, or misleading promotional terms for future reference.
Your withdrawal right during free trials
When you start a free trial, you have the right to cancel and avoid any charge, provided you cancel before the trial period ends. Once you voluntarily continue past the trial end date-even by a single day-iFax treats this as acceptance of the paid subscription terms. Cancel within the trial window to prevent the first charge from appearing on your account.
Cancellation methods across all platforms
Your cancellation process depends entirely on which platform you used to subscribe to iFax. Each platform operates its own cancellation flow, and Yafee has separated the steps for Apple App Store, Google Play Store, and direct web-based cancellations.
Cancel iFax via the apple app store
- Open the Settings application on your iPhone or iPad.
- Ensure you are using the device on which you subscribed to iFax.
- Tap your Apple ID profile picture or name at the top of the Settings menu.
- This opens your Apple account overview.
- Select Subscriptions from the menu list.
- You will see all active and recently cancelled subscriptions.
- Find and tap iFax in your active subscriptions list.
- This displays your current plan, renewal date, and price.
- Tap Cancel Subscription (or Delete Subscription on older iOS versions).
- Apple will ask you to confirm your reason for cancellation.
- Confirm the cancellation when prompted.
- Apple sends you a confirmation email immediately to your registered Apple ID email address.
Critical timing: You must cancel at least 24 hours before your next billing date to prevent the next charge from processing. Check your renewal date under the subscription details before you tap cancel.
Verification step: Apple sends you a cancellation confirmation email. Save this email and take a screenshot of your Subscriptions screen showing iFax no longer listed as active. These records protect you if you are charged again in error.
Cancel iFax via google play store
- Open the Google Play Store application on your Android device.
- Ensure you are logged into the Google account associated with your iFax subscription.
- Tap your profile icon in the top right corner.
- This is usually your account avatar or initial.
- Select Payments and Subscriptions from the menu.
- This opens your account management page.
- Tap Subscriptions.
- You will see all currently active subscriptions.
- Find and tap iFax in your subscriptions list.
- This shows your plan details and next billing date.
- Tap Cancel Subscription.
- Google will ask you to confirm your cancellation and may offer a retention discount.
- Confirm the cancellation when prompted.
- Google sends you a confirmation email to your registered Google account email address.
Timing requirement: You must cancel before your billing date to avoid the next charge. Google Play Store typically processes cancellations immediately, though your access may continue until the end of your current billing cycle.
Access confirmation: After cancellation, log back into iFax within 24 hours to confirm your subscription is no longer active. Save a screenshot showing no active iFax subscription in your Google Play Store account.
Cancel iFax via the iFax website
- Visit the iFax website and log into your account using your email and password.
- Use the same email address registered to your billing account.
- Navigate to Account Settings or Subscription Settings.
- This is typically found in your account menu, often labelled "Settings," "Manage Account," or "Billing."
- Locate your active subscription or plan section.
- This displays your plan type, renewal date, and payment method.
- Select Cancel Subscription or similar cancellation option.
- iFax may ask you to provide feedback on why you are cancelling.
- Confirm the cancellation when prompted.
- You will receive a confirmation message on the website and a confirmation email.
- Save your confirmation email and take a screenshot of the Account Settings page showing the cancellation is complete.
- These documents prove you cancelled and protect you if iFax charges you after cancellation.
Direct cancellation advantage: Cancelling via the iFax website gives you immediate control and a clear record from the service provider itself, independent of app store intermediaries. Yafee recommends this method if you are having difficulty with app store cancellation processes.
What happens after you cancel iFax
Cancellation does not happen instantly across all systems, and understanding the timeline prevents confusion and unwanted charges.
Your access after cancellation
After you cancel, your iFax access continues until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your billing date is the 30th, you can still use iFax until the 30th. After that date, your account becomes inactive and you cannot send or receive faxes.
Refund eligibility and next steps
iFax operates a generally non-refundable policy for subscription fees already charged. However, you have stronger grounds for a refund if you cancelled within the free trial period before any charge was applied. If you paid for a subscription and are entitled to a refund under the Consumer Guarantees Act (because the service failed to meet acceptable quality standards), contact iFax directly with evidence of the service failure and request a refund. Yafee recommends sending this request in writing (email) and keeping a copy for your records.
If iFax refuses your refund request and you believe you have grounds under the Consumer Guarantees Act or Fair Trading Act 1986, escalate your complaint to the Commerce Commission, which investigates unfair trading practices and consumer disputes across New Zealand.
Preventing unexpected charges
Once your cancellation is processed, monitor your bank or credit card statement for 30 days after your billing cycle end date. If iFax charges you after your subscription has been cancelled, contact your bank or card issuer immediately and request a chargeback or reversal. Provide your cancellation confirmation email as evidence. Simultaneously, lodge a complaint with the Commerce Commission if the charge was unauthorised.
IFax pricing and plan structure
Understanding your iFax plan helps you assess whether cancellation is the right choice and ensures you are not paying more than necessary.
| Plan type | Monthly cost (approx.) | Annual cost (approx.) | Best for |
|---|---|---|---|
| Pay-per-use | NZD $0 upfront | NZD $0 upfront | Infrequent faxing; no commitment |
| Lite subscription | NZD $4-$6 | NZD $40-$65 | Light users; basic faxing needs |
| Standard subscription | NZD $8-$12 | NZD $85-$130 | Most common; moderate volume faxing |
| Professional subscription | NZD $15-$25 | NZD $160-$270 | High-volume business faxing; advanced features |
| Enterprise plan | Custom pricing | Custom pricing | Large organisations; dedicated support |
Annual plans typically offer 10-15% savings compared to month-to-month billing. If you are cancelling because of cost, review whether switching to a lower-tier plan or pay-as-you-go billing might suit your needs better.
Common cancellation mistakes and how to avoid them
Cancellation missteps are frustrating, but most are easily prevented with the right information and documentation.
Mistake 1: cancelling only within the app, not through the app store
Many users delete the iFax app from their device, assuming this cancels the subscription. It does not. Deleting the app leaves your subscription active and your payment method linked to the platform. You must cancel through your app store (Apple, Google) or the iFax website directly. Yafee strongly advises confirming cancellation through the same platform where you originally subscribed.
Mistake 2: cancelling too close to your billing date
If you cancel fewer than 24 hours before your renewal date, the next charge may process before your cancellation takes effect. Check your billing date first. If you are within 24 hours, contact iFax support or your app store support team immediately and request an emergency cancellation or a charge reversal.
Mistake 3: not saving your confirmation email
Your cancellation confirmation email is your proof that you cancelled and the date you cancelled. Without it, you have no defence if iFax later claims you never cancelled. Save this email in a dedicated folder and screenshot your account settings page showing no active subscription.
Mistake 4: assuming your refund is automatic
Cancellation and refunds are separate actions. Cancelling stops future charges but does not automatically refund previous charges. If you believe you are entitled to a refund under the Consumer Guarantees Act, you must request it separately and in writing. Provide evidence of the service failure and reference the relevant legislation.
Your legal position and enforcement routes
If iFax refuses to honour your cancellation, charges you after you cancelled, or breaches the Consumer Guarantees Act 1993 or Fair Trading Act 1986, you have formal remedies under New Zealand law.
Commerce commission complaints
The Commerce Commission investigates breaches of the Fair Trading Act 1986 and enforces consumer rights across New Zealand. If iFax misrepresented its cancellation terms, made cancellation unreasonably difficult, or charged you unlawfully after cancellation, lodge a complaint at www.comcom.govt.nz. The Commission can issue infringement notices, negotiate settlements, or take enforcement action on your behalf.
Disputes tribunal or small claims court
If your dispute with iFax involves a refund or compensation below NZD $15,000 (or NZD $20,000 if both parties agree), you can apply to the Disputes Tribunal. This is a free, informal process that does not require a lawyer. Alternatively, you can file a claim in the District Court (claims up to NZD $350,000) or the High Court for larger disputes. Yafee recommends attempting written resolution with iFax first, then escalating to the Disputes Tribunal if the company does not respond within 20 working days.
Chargeback and bank protection
If iFax charged you after you cancelled and the charge was unauthorised, contact your bank or credit card issuer within 120 days of the transaction and request a chargeback. Provide your cancellation confirmation email and any evidence of the unauthorised charge. Your bank will investigate and may reverse the charge while the dispute is being resolved.
Comparing iFax with alternative services
Before you cancel, you may wish to evaluate whether another service better meets your needs.
| Service | Monthly cost (approx.) | Key features | Best for |
|---|---|---|---|
| iFax | NZD $4-$25 | Cloud faxing; mobile app; multi-device sync | Flexible, mobile-first faxing |
| Metrofax | NZD $5-$15 | Cloud faxing; email integration; API access | Business integration; automated workflows |
| Fax.plus | NZD $3-$12 | Browser-based faxing; no app required | Minimal setup; simplicity priority |
| RingCentral Fax | NZD $10-$30 | Unified communications; fax + voice + video | Integrated business communications |
| Twilio Fax | Variable (pay-per-use) | Developer-friendly; API-first; scalable | Developers; high-volume automated faxing |
If you are cancelling because of cost, switching to a lower-tier iFax plan may be sufficient. If you require integrated communication tools, RingCentral may offer better value. Yafee recommends comparing your actual monthly fax volume against each provider's pricing before committing to a new service.
Cancellation checklist
Follow this checklist to ensure your iFax cancellation is complete and protected.
- Note your billing date and ensure you cancel at least 24 hours before it.
- Confirm which platform you subscribed through (Apple App Store, Google Play, or iFax website).
- Log into that platform and navigate to Subscriptions or Billing.
- Find iFax and tap Cancel Subscription.
- Confirm the cancellation when prompted.
- Save your confirmation email in a dedicated folder.
- Take a screenshot of your account settings showing no active iFax subscription.
- Wait 24 hours, then log back into iFax to confirm the subscription is inactive.
- Monitor your bank or credit card statement for 30 days after your billing cycle end date.
- If an unauthorised charge appears, contact your bank immediately and request a chargeback.
- If iFax disputes your cancellation, escalate to the Commerce Commission with your confirmation email as evidence.
Contact information for iFax and escalation
The primary public address for iFax (operated by Chillisoft Ltd in New Zealand) is not currently listed on the company website. Cancellation is handled exclusively through the Apple App Store, Google Play Store, or the iFax website account settings. If you cannot locate a cancellation option within these platforms, contact iFax support through the help or support section of your app or website account. Yafee recommends requesting a response in writing (email) so you have a record of your communication.
If iFax does not respond within 20 working days or refuses to cancel your subscription without legal grounds, escalate your complaint to the Commerce Commission (www.comcom.govt.nz) or the Disputes Tribunal (www.disputes.govt.nz). Both agencies are funded by the New Zealand Government and investigate consumer complaints free of charge.
Yafee has helped thousands of consumers cancel subscriptions across New Zealand by providing clear, legally grounded guidance and practical step-by-step instructions. Whether you are cancelling iFax, reviewing your consumer rights, or preparing to escalate a dispute, Yafee ensures you understand exactly what you are entitled to under New Zealand consumer law. Your cancellation is not final until you have saved your confirmation email and verified your subscription is inactive. Act with confidence, document everything, and remember that the Commerce Commission and Disputes Tribunal are available if the provider refuses to honour your rights.
Important warning
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