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Frequently asked questions
Cancel Fireflies.Ai: The Right Way
How to cancel Fireflies.Ai and protect your refund rights in new zealand
What Fireflies.Ai is and why you might cancel
Fireflies.Ai is an artificial intelligence-powered meeting transcription and note-taking platform that records, transcribes and summarises your online meetings and calls across Zoom, Google Meet, Microsoft Teams and other video conferencing tools. The service automates note capture, generates searchable transcripts and integrates meeting data into your CRM or workflow systems.
Professionals, teams and businesses use Fireflies to reduce manual note-taking, maintain comprehensive meeting records and centralise communication data. The platform offers a Free tier alongside Pro, Business and Enterprise plans, each with varying storage limits, AI summary features, integrations and compliance capabilities.
You might decide to cancel Fireflies.Ai for several reasons: you have found a cheaper competitor, your team no longer requires meeting transcription, you want to reduce your software subscription stack, or you believe the service no longer delivers value. At Yafee, we help New Zealand consumers understand their legal cancellation options and protect their rights when leaving subscription services.
Common reasons to cancel Fireflies.Ai
Users often cancel because they have switched to competitors like Otter.Ai or Trint, discovered they do not use premium features frequently enough to justify the monthly cost, or realised the Free tier meets their needs. Budget pressures frequently trigger software reviews, and some users cancel when they discover critical integrations are unavailable on their current plan level.
What happens to your account and data after cancellation
After you cancel, your account, recordings and transcripts typically remain accessible, though your account downgrades to Free tier restrictions. Before cancelling, contact Fireflies support to understand data retention policies and arrange any necessary exports or permanent deletions. Yafee recommends requesting a data export confirmation in writing so you retain evidence of your actions.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (CGA) establishes your legal protections when you purchase services in New Zealand, including subscription software like Fireflies.Ai.
Consumer guarantees act protections in new zealand
Under the CGA, all services supplied to you must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Fireflies.Ai has failed to deliver what the company promised, or if the service is consistently faulty, unavailable or does not perform its core functions, you may claim a refund or compensation even outside the company's stated refund policy window.
You possess the legal right to cancel with reasonable notice if the service fails to meet these guarantees. This protection exists independently of Fireflies' own cancellation terms, providing you with a legal safety net if the company attempts to prevent cancellation.
Your legal position: You are protected by New Zealand consumer law regardless of what Fireflies' terms and conditions state. If the service is faulty, you can cancel and claim a refund. The CGA overrides any restrictive cancellation clauses in the company's contract with you.
What to do if fireflies refuses to cancel your account
If Fireflies does not respond to your cancellation request within 5 business days or actively refuses to process your cancellation, escalate your complaint to the Commerce Commission (comcom.govt.nz). The Commerce Commission is New Zealand's independent regulator for consumer protection and can compel Fireflies to comply with the CGA.
If billing continues after your cancellation request, contact your bank or credit card provider to dispute the charge. Document every cancellation attempt, including email confirmation numbers, dates, times and the names of support staff you spoke with. This evidence protects you if you need to lodge a dispute with your financial institution or the Commerce Commission.
How to cancel Fireflies.Ai step by step
Fireflies.Ai offers multiple cancellation paths depending on where you purchased your subscription and your account setup.
Cancel directly via the fireflies web app
This method is the fastest option if you subscribed through Fireflies' own website.
- Open the Fireflies web app at fireflies.ai and sign into your account using your email address and password.
- If you have forgotten your password, use the "Forgot password" link on the login page and follow the reset instructions sent to your email.
- Navigate to your account Settings menu, typically located in the top right corner of the dashboard or within your user profile dropdown.
- Look for a gear icon or profile icon to access Settings.
- Select Account Settings or Subscription Settings from the menu options.
- This section displays your current plan level, billing date and payment method.
- Locate and click Manage Subscription or Edit Subscription.
- A panel will display your active plan and renewal date.
- Click Cancel Subscription or Downgrade Plan.
- Fireflies may offer a discount or retention offer at this point. You can accept or decline.
- Select your cancellation reason from the dropdown menu provided.
- Fireflies uses this feedback to improve the service, but your reason does not affect your cancellation.
- Confirm your cancellation by clicking the final confirmation button.
- You will receive an email confirmation immediately. Save this email as proof of cancellation.
Cancel if you subscribed via a third-party marketplace
If you purchased your Fireflies subscription through Apple App Store, Google Play Store or another marketplace, you must cancel through that platform, not through Fireflies directly.
- Open the Apple App Store, Google Play Store or the relevant marketplace where you purchased Fireflies.
- Log in with your account credentials.
- Navigate to your Subscriptions or Purchases section.
- On Apple devices, this is located in Settings > [Your Name] > Subscriptions.
- On Android devices, open Google Play, tap your profile icon and select Payments and Subscriptions > Subscriptions.
- Find Fireflies.Ai in your active subscriptions list.
- Tap or click on the subscription to view details and options.
- Select Cancel Subscription or Remove Subscription.
- The marketplace will confirm your cancellation and provide a confirmation message.
- Screenshot the cancellation confirmation for your records.
- This proves to both the marketplace and Fireflies that you cancelled on a specific date.
Cancel by contacting fireflies support directly
If you cannot access the web app, have technical difficulties or prefer human assistance, contact Fireflies support via email or your account support portal.
- Visit the Fireflies support page or email [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, email address and the email associated with your Fireflies account.
- State clearly in the email: "I request cancellation of my Fireflies.Ai subscription effective immediately" (or state your preferred cancellation date).
- Clear, direct language prevents misunderstanding and creates a written record.
- Request written confirmation of your cancellation.
- Ask Fireflies to confirm the cancellation date, your final billing date and whether you will receive a refund or credit.
- Wait for Fireflies to respond within 5 business days.
- Yafee recommends sending your cancellation email using a service that tracks delivery and read receipts, such as Gmail's "Request read receipt" feature.
- Save the support team's confirmation email in a dedicated folder for your records.
- If Fireflies does not respond, forward your original email to [email protected] again with "Follow-up: Cancellation Confirmation Required" in the subject line.
Understanding Fireflies.Ai pricing and plan options
Fireflies offers tiered pricing to help you understand whether you are paying for features you actually use.
| Plan level | Monthly cost (NZD) | Key features | Best for |
|---|---|---|---|
| Free | $0 | 30 meeting minutes per month, basic transcription, 1 user | Individuals testing the service |
| Pro | $10-12 NZD | Unlimited recordings, AI summaries, CRM integrations | Individual professionals and small teams |
| Business | $20-25 NZD | Team collaboration, advanced analytics, priority support | Growing teams and departments |
| Enterprise | Custom pricing | Custom integrations, dedicated account manager, SLA guarantee | Large organisations with compliance requirements |
If you are paying for Pro or Business and only use Free-tier features, downgrading to Free eliminates your subscription charge while preserving your account. At Yafee, we recommend reviewing your usage logs before cancelling: if you use fewer than 30 minutes per month, the Free tier may meet your needs indefinitely.
When to cancel versus when to downgrade
Cancellation and downgrading serve different purposes and have different legal and financial consequences.
Downgrade instead of cancel if you might return
Downgrading moves you from a paid plan to the Free tier, preserving your account, data and transcripts while eliminating your subscription charge. You retain the option to upgrade again without losing your meeting history. This approach suits you if you think you may need Fireflies again in the future or want to maintain access to your transcripts.
To downgrade, follow the same steps as cancellation but select "Downgrade to Free" instead of "Cancel Subscription" in step 5 above.
Cancel if you want a complete break from the service
Cancellation terminates your subscription entirely. You lose access to paid features immediately, though your account and historical data typically remain available under Free tier limits for a limited period. Cancel if you have committed to a competitor, no longer need meeting transcription, or want to eliminate the service entirely from your workflow.
Refund entitlements and billing timelines
Your refund depends on when you cancel relative to your billing cycle and whether Fireflies' service has failed to meet consumer guarantees.
Refunds within the standard cancellation window
If you cancel within 14 days of your initial subscription purchase, Fireflies may offer a full refund under its standard refund policy. You must cancel within this window and request the refund explicitly in your cancellation communication. Yafee advises acting immediately if you decide to cancel; delays beyond 14 days may eliminate your refund eligibility.
After 14 days, your subscription is typically non-refundable unless you cancel before your next automatic renewal. Fireflies will not bill you again once you cancel, but you do not recover charges already paid.
Pro-rata refunds when you cancel mid-cycle
If you cancel mid-billing cycle (for example, on day 15 of a 30-day cycle), Fireflies may offer a pro-rata refund calculated on the unused portion of your subscription. However, this is at the company's discretion. Request a pro-rata calculation in your cancellation email and ask Fireflies to calculate the refund amount in writing.
Refunds under the consumer guarantees act
If Fireflies.Ai has failed to meet the CGA's guarantees (acceptable quality, fit for purpose, reasonable care and skill), you can request a refund regardless of the timeframe. This applies if the service was consistently unavailable, failed to record or transcribe meetings, experienced data loss, or did not integrate as promised. Document every instance of service failure before submitting your refund claim to the Commerce Commission.
What happens after your cancellation is processed
Once you receive written confirmation that Fireflies has cancelled your subscription, your cancellation is complete under New Zealand law.
Check your billing statements
Monitor your bank account and credit card statements for 30 days after cancellation to confirm that Fireflies has stopped billing. Subscription services sometimes continue charging due to system errors or customer service oversights. If you see a charge after your cancellation date, contact your bank immediately to dispute the transaction. Provide your cancellation confirmation email as evidence that you had cancelled the service.
Export and backup your data
Before or immediately after cancellation, download all your recorded meetings, transcripts and notes from Fireflies. Free tier access may expire within 30 to 90 days of cancellation, so retrieve your data promptly. Fireflies support can provide instructions on exporting data to CSV, PDF or other formats compatible with alternative platforms.
Delete your account permanently if desired
Cancellation does not automatically delete your account. If you want Fireflies to remove all your personal data and account information permanently, send a separate data deletion request to [email protected]. Under the Privacy Act 2020 and the New Zealand Privacy Commissioner's guidance, Fireflies must comply with your deletion request within 20 business days. Ask for written confirmation once deletion is complete.
Common mistakes to avoid when cancelling
Most cancellation difficulties arise from easily preventable errors, and Yafee can help you navigate these traps with confidence.
Mistake 1: cancelling through the wrong platform
If you subscribed through Apple App Store or Google Play but attempt to cancel via the Fireflies website, your cancellation will not process. The marketplace subscription and the Fireflies account are linked but controlled separately. Always cancel through the platform where you originally made your purchase.
Mistake 2: not requesting written confirmation
Verbal cancellations over chat or phone calls leave no paper trail. If Fireflies later claims you never cancelled, you have no evidence to dispute the charge with your bank. Always request and retain written confirmation of your cancellation, including the cancellation date and final billing date.
Mistake 3: assuming cancellation stops all billing immediately
Most subscription services complete the current billing cycle before stopping charges. If you are billed on the 15th and cancel on the 20th, you will likely be charged again on the 15th of the next month unless you explicitly request immediate cancellation. Ask Fireflies to confirm your "last billing date" to know exactly when charges will cease.
Mistake 4: deleting your account instead of cancelling your subscription
Removing your account does not cancel your subscription. Fireflies may continue billing a deleted account for months because the subscription and account systems operate independently. Always cancel the subscription first, receive confirmation, and only then request account deletion if desired.
Mistake 5: not checking the cancellation email for hidden terms
Read Fireflies' cancellation confirmation email carefully. Some services embed reactivation opt-ins, data retention terms or final billing information in dense paragraphs. Yafee recommends highlighting or copying key dates and refund amounts from the confirmation email so you can verify they match your expectations.
Comparing Fireflies.Ai to alternative meeting transcription services
Understanding how Fireflies compares to competitors helps you decide whether cancellation is the right choice and which service might suit you better.
| Service | Starting price (NZD/month) | Key strength | Best for |
|---|---|---|---|
| Fireflies.Ai | Free; Pro from $10 | AI summaries and CRM integrations | Sales and customer success teams |
| Otter.Ai | Free; Premium from $8.33 | High transcription accuracy and real-time captions | Individual professionals and journalists |
| Trint | $25-60 | Professional editing tools and collaboration features | Media production and content teams |
| Descript | Free; Pro from $24 | Video and audio editing integrated with transcription | Podcasters and video creators |
| Microsoft Teams (native) | $6-22 (via Teams subscription) | Deep Teams integration and compliance features | Organisations already using Microsoft 365 |
| Google Meet (native) | Free with Google Workspace | Native Google Workspace integration | Organisations using Google Workspace |
Each service has distinct strengths. If you are cancelling because Fireflies lacks specific integrations or features, research the alternative's trial period before fully switching. Many competitors offer Free tiers that let you test before committing to a paid subscription.
How yafee can help you cancel with confidence
Cancelling a subscription can feel complicated when you are uncertain of your legal rights or the company's obligations. At Yafee, we specialise in helping New Zealand consumers understand their contractual rights and navigate cancellations with precision.
Whether you need clarity on your entitlements under the Consumer Guarantees Act, help drafting a cancellation email to Fireflies, or support disputing a charge that continues after cancellation, Yafee has helped thousands of New Zealand consumers cancel subscriptions without losing money or data. Our contract law specialists translate legal frameworks into step-by-step guidance so you know exactly what to do and why you are protected.
Summary and next steps
Cancelling Fireflies.Ai is straightforward if you follow the correct procedure for your subscription type and document every step. You are protected by New Zealand consumer law, and Fireflies must honour your cancellation request within 5 business days.
Your action checklist:
- Identify where you purchased your subscription (Fireflies website, Apple App Store, Google Play or other marketplace).
- Export and backup all your meeting transcripts and recordings before you cancel.
- Submit your cancellation request using the method that matches your subscription platform.
- Request and save written confirmation of your cancellation, including the cancellation date and final billing date.
- Monitor your bank and credit card statements for 30 days to confirm billing has stopped.
- If Fireflies continues billing after your cancellation, dispute the charge with your bank and contact the Commerce Commission.
- If you want your account permanently deleted, send a separate data deletion request and keep the confirmation.
Fireflies.Ai does not maintain a public office in New Zealand. If you need to escalate a dispute, contact the Commerce Commission at comcom.govt.nz or phone 0800 943 600. You can also lodge a complaint with the Privacy Commissioner at privacy.org.nz if Fireflies fails to comply with the Privacy Act 2020 regarding your personal data.
Yafee is committed to ensuring you understand your rights and execute your cancellation safely. If you encounter resistance from Fireflies or need guidance tailoring these steps to your situation, visit yafee.com for additional contract law resources and specialist support. Yafee has built its reputation by helping consumers like you cancel subscriptions without losing money, data or peace of mind.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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