How to cancel Find My Kids and stop unwanted charges

What is Find My Kids

Find My Kids is a location-tracking mobile application designed to help parents monitor their children's whereabouts in real time. The service, operated by Letem Ltd (a Cyprus-registered company), sends you alerts when your child leaves a designated safe zone, displays their live location on an interactive map, and allows you to trigger sound or alarm notifications on their device from a distance. The app functions on both iOS and Android platforms, though features and functionality may vary between systems due to operating system limitations and technical restrictions.

Core features and functionality

Find My Kids operates on a subscription model, requiring monthly or annual payment to unlock premium capabilities. The service includes live location tracking, geofencing (virtual boundary notifications), device battery level alerts, and SOS signal management. Feature availability depends on whether your child's phone runs Android or iOS, and whether location services remain enabled on their device. A free version provides limited tracking functionality, but full feature access requires an active paid subscription.

Why parents cancel Find My Kids

Parents discontinue Find My Kids for several reasons: unexpected recurring charges appearing on their bank or credit card statements, children outgrowing the need for active location monitoring, switching to a competitor application, or dissatisfaction with technical performance or customer service responsiveness. If you have decided the app no longer meets your family's requirements, Yafee is here to guide you through cancellation across every platform and help you recover any charges you should not have paid.

Your consumer rights in new zealand

New Zealand consumer law provides robust protections for digital service purchases, including mobile applications like Find My Kids.

Consumer guarantees act protection

The Consumer Guarantees Act 1993 gives you strong legal protections when you purchase digital services. The law requires services to be of acceptable quality, fit for purpose, and safe to use. If Find My Kids fails to deliver what was promised, stops functioning correctly, or continues to charge you after cancellation, you have clear grounds to dispute the charge with your bank, credit card provider, or the app platform itself.

You have up to six years from the date of purchase to claim under the Consumer Guarantees Act if a fault existed at the time you bought the service. If Find My Kids charged you after you cancelled, or if the app did not work as advertised, document everything (screenshots, email confirmations, transaction records) and escalate your complaint to the Commerce Commission, New Zealand's independent regulator.

Your rights with apple and google

Both Apple (App Store) and Google (Google Play) operate under New Zealand consumer law and must comply with the Consumer Guarantees Act. If you believe a charge was unfair or unauthorised, you can request a refund directly through the app platform. Apple and Google are legally required to consider your complaint within a reasonable timeframe and respond in writing.

Yafee recommends filing your dispute in writing (via email or the app platform's official support channels) and keeping copies of all communication. Document when you cancelled, screenshots of the cancellation confirmation, and evidence of any charges that occurred after cancellation. If the app store refuses your refund, you can escalate to the Commerce Commission, which oversees consumer protection across New Zealand and has power to enforce refunds and penalty orders.

How to cancel Find My Kids on iOS

Cancelling your Find My Kids subscription through the Apple App Store is the only method that stops recurring charges on iOS devices.

Step-by-step cancellation via iPhone or iPad

Deleting the Find My Kids app from your home screen does not cancel your subscription. You must follow these steps to ensure your subscription ends and charges stop immediately:

1. Open the Settings app on your iPhone or iPad.
   • Tap the grey settings icon on your home screen.
2. Tap your name at the top of the screen.
   • This opens your Apple ID profile menu.
3. Select Subscriptions from the menu options.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Find My Kids in the list and tap it.
   • Tap the app name, not the checkbox or toggle.
5. Tap Cancel Subscription or Edit Subscription (wording varies by iOS version).
   • A red button will appear; this is your cancellation trigger.
6. Confirm the cancellation by tapping the red button labelled Cancel Subscription.
   • Apple may ask you to confirm your reason for cancellation; select any reason.
7. Take a screenshot of the confirmation screen.
   • The screen will display "Subscription Cancelled" or "Your subscription ends on [date]".
   • Save this screenshot as proof of cancellation for your records.

Important warnings and common mistakes

Many users make the critical error of deleting the Find My Kids app without cancelling the subscription first. Deleting the app does not stop your recurring charges; Apple will continue to bill you monthly or annually until you actively cancel through Settings. Some parents also cancel the subscription but forget to remove the app, then later see the charge and assume it failed to work. The app will cease functioning when your subscription period ends, which Apple will show as a future date on your cancellation confirmation screen.

Your legal position: Once you cancel through Settings, Apple becomes the seller's agent responsible for stopping billing. If charges continue after your cancellation date, you have the right to dispute the charge with Apple directly and escalate to the Commerce Commission if Apple refuses to refund you. Keep your cancellation screenshot to prove the date you cancelled.

How to cancel Find My Kids on android

Cancelling your Find My Kids subscription through Google Play is the method that stops recurring charges on Android devices.

Step-by-step cancellation via android device

Google Play's cancellation process differs slightly from Apple's, but the outcome is identical. Follow these steps to cancel your subscription immediately:

1. Open the Google Play Store app on your Android device.
   • Tap the multicoloured Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This icon shows your first initial or profile photo.
3. Select Payments and subscriptions.
   • A menu will appear with options for Payment methods and Subscriptions.
4. Tap Manage subscriptions.
   • You will see a list of all subscriptions linked to your Google account.
5. Find Find My Kids and tap it.
   • The app name will appear with your next billing date and renewal amount.
6. Tap Cancel subscription.
   • Google may ask you why you are cancelling; answer honestly to help improve the service.
7. Confirm the cancellation.
   • Tap Cancel subscription again on the confirmation screen.
8. Take a screenshot of the final confirmation.
   • Google will display "Subscription cancelled" or show that your subscription ends on a specific date.
   • Screenshot this screen for your cancellation proof.

Important warnings for android users

Android users often experience delays in cancellation confirmation because Google Play can take up to 24 hours to update its backend systems. Your cancellation is effective immediately, but the confirmation email from Google may arrive after a delay. Do not re-cancel your subscription if you do not receive an email within 24 hours; this will cause errors and confusion. Instead, log back into Google Play and check Manage subscriptions; if Find My Kids no longer appears in your active subscriptions list, cancellation has completed successfully.

Your legal position: Google is the seller's agent for Android subscriptions. Once you cancel, Google is legally required under New Zealand consumer law to stop all charges on your next billing date. If charges continue after the end date shown on your cancellation confirmation, you have the right to dispute the charge with Google and escalate to the Commerce Commission. Keep your cancellation screenshot and any confirmation emails from Google as evidence.

Pricing and subscription costs

Understanding Find My Kids' cost structure helps you calculate any refunds you may be owed.

Pricing is set by Letem Ltd and may change without notice. New Zealand Goods and Services Tax (GST) is included in the displayed NZD amounts. If you were charged in a different currency (GBP, USD, EUR), your bank will have applied a currency conversion fee; these are not recoverable from Find My Kids but may be recovered from your bank if the fee was excessive.

How to request a refund after cancellation

If Find My Kids charged you after you cancelled, or if you were charged without authorisation, you have the right to request a full refund.

Refund request through apple app store

Apple allows refund requests for subscriptions charged within the past 90 days. To request a refund on iOS:

1. Open the Settings app and go to your Apple ID profile.
   • Follow the same steps as cancellation, but this time tap Purchase History.
2. Find the Find My Kids charge you want to refund.
   • Identify the date and amount of the unwanted charge.
3. Tap the charge and select Report a Problem.
   • Apple will open a refund request form in your web browser.
4. Select I was charged incorrectly or I do not recognise this charge.
   • Provide a brief explanation: "I cancelled my subscription on [date] but was charged on [date]."
5. Submit the request and wait for Apple's response.
   • Apple typically responds within 5-7 working days.

Refund request through google play

Google allows refund requests for subscriptions charged within the past 48 hours. To request a refund on Android:

1. Open Google Play Store and go to your profile menu.
   • Tap your profile icon, then Payments and subscriptions.
2. Tap Manage subscriptions and find Find My Kids.
   • Look for the charge you want to refund in the subscription history.
3. Tap the unwanted charge and select Request refund.
   • Google will ask for your reason; select Charged by mistake or Similar issue.
4. Submit the refund request immediately.
   • Google usually processes refunds within 2-3 working days.

Direct refund request from Find My Kids

If Apple and Google refuse your refund, you can contact Letem Ltd (Find My Kids' parent company) directly. However, Letem Ltd is not required to process refunds beyond the app store terms of service. Nevertheless, you can still submit a formal complaint:

• Email Find My Kids support with your cancellation screenshot, transaction receipt, and a clear statement: "I cancelled on [date] but was charged on [date]. I request a full refund of NZD [amount]."
• Keep a copy of every email you send.
• If Letem Ltd does not respond within 20 working days, escalate your complaint to the Commerce Commission.

What happens after you cancel

Cancelling your subscription does not produce immediate results; you should understand the timeline and what to expect.

Immediate effects of cancellation

When you cancel Find My Kids through Apple or Google, your subscription ends on your next billing date, not immediately. For example, if you cancel on 15 March and your next billing date is 20 March, your subscription remains active until 20 March, and no charge will occur on that date. You retain full access to the app and all premium features until your subscription period expires. After that date, the app will cease to function, and you will see a message asking you to renew your subscription.

Billing and account status after cancellation

After your subscription ends, your account will transition to the free version if you do not delete the app. Letem Ltd will no longer bill you for any reason unless you manually reactivate a paid subscription. Your child's location data may be retained by Letem Ltd for a period determined by their privacy policy; check their website for details on data retention and deletion requests.

Recovering your account or reactivating later

If you cancel but later decide to reactivate Find My Kids, you can do so through Apple or Google at any time. Your account data (such as saved locations and alert settings) may still exist if you reactivate within a short timeframe, but Letem Ltd does not guarantee data preservation. Yafee recommends taking screenshots of any important locations or settings before you delete the app permanently.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but many parents unknowingly fail to cancel and continue paying.

Deleting the app without cancelling the subscription

The most common error is removing Find My Kids from your device and assuming the charges will stop. They will not. Apple and Google bill subscriptions independently of the app installation status. You must cancel through Settings (iOS) or Google Play (Android) before you delete the app, or charges will continue until you manually cancel months or even years later.

Cancelling a free trial but forgetting to cancel the paid subscription

If you started with a free trial, remember that Apple and Google will automatically charge you when the trial ends unless you cancel before the trial period expires. Check your cancellation confirmation screen to verify the exact date your subscription ends.

Confusing cancellation with pausing

Some subscription services offer the option to pause billing without cancelling. Find My Kids does not have a pause function; you must either cancel (and stop all charges) or remain actively billed. There is no middle ground.

Ignoring confirmation screens

After you tap Cancel Subscription, both Apple and Google display a confirmation screen. Many users fail to screenshot this screen or read the end date. This confirmation is your proof of cancellation and your legal protection if Letem Ltd or the app store continues to charge you. Save it to your phone's photo library or email it to yourself immediately.

When to escalate to the commerce commission

If Apple or Google refuses your refund, or if charges continue after cancellation, you have the right to escalate your complaint to New Zealand's regulator.

Filing a complaint with the commerce commission

The Commerce Commission is an independent statutory authority that enforces consumer protection law in New Zealand. You can file a complaint free of charge if:

• You were charged after you cancelled your subscription.
• You were charged without your authorisation.
• The app failed to work as advertised, and the seller refused to refund or repair it.
• Apple or Google refused to process your refund without reasonable explanation.

To lodge a complaint, visit the Commerce Commission's website (www.comcom.govt.nz) and use their online complaints form. You will need to provide your name, contact details, a clear description of what went wrong, dates of charges, transaction screenshots, and copies of any communication with Apple, Google, or Letem Ltd. The Commission will assess your complaint and may take enforcement action if Find My Kids or the app stores have breached consumer law.

Checklist before and after cancellation

Use this checklist to ensure you have completed every step correctly and protected your legal rights.

Contact details and address for letem ltd

If you need to contact Find My Kids' parent company directly (for complaints, refund requests, or data deletion), use the following address:

Letem Ltd
Cyprus-registered company
(No specific New Zealand postal address published)

You may contact Letem Ltd via the official Find My Kids support portal on their website or through the app's Help or Contact Us section. If you do not receive a response within 20 working days, file a complaint with the Commerce Commission as described above. In the meantime, Yafee recommends documenting every email you send and every response (or non-response) you receive from Find My Kids' support team.

Final summary and next steps

Cancelling Find My Kids is a straightforward process, but it requires you to follow the correct steps through Apple (Settings) or Google (Google Play). Deleting the app is not enough; you must actively cancel your subscription to stop charges. Once you cancel, your subscription ends on your next billing date, not immediately, but no charge will occur on that date.

If you were charged after cancellation, you have the legal right to request a refund under New Zealand's Consumer Guarantees Act. Both Apple and Google are required to respond to refund requests within a reasonable timeframe. If they refuse, escalate your complaint to the Commerce Commission, which has power to enforce refunds and penalty orders.

Yafee has helped thousands of consumers cancel unwanted app subscriptions and recover unauthorised charges. Whether you need step-by-step guidance through the cancellation process or support in drafting a refund request, Yafee provides clear, legally-grounded advice tailored to New Zealand consumer law. Visit Yafee today to access your free cancellation guide, template letters, and direct links to Apple, Google, and the Commerce Commission. Yafee makes cancellation simple, transparent, and effective.