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Frequently asked questions
Cancel Clickfunnels: The Right Way
How to cancel ClickFunnels in new zealand and reclaim your money
What is ClickFunnels and why cancellation might be your next step
ClickFunnels is a cloud-based sales funnel builder that enables entrepreneurs, marketers, and online business owners to create landing pages, sales sequences, and automated marketing workflows without coding. The platform combines template design, hosting, and email automation into a single subscription service, targeting businesses seeking to convert website traffic into paying customers.
You may have subscribed to ClickFunnels for product launches, lead capture campaigns, or client funnel management. However, if the platform no longer delivers measurable results, subscription costs are straining your budget, or you have migrated your workflows elsewhere, cancelling is a legitimate business decision. Yafee recognises that software subscriptions can accumulate unexpectedly, and your choice to exit deserves clear, legal guidance.
Who typically uses ClickFunnels
ClickFunnels attracts first-time online entrepreneurs building their initial business infrastructure, established digital marketers testing new campaign strategies, and agencies managing multiple client funnels simultaneously. The platform charges in USD, which means your New Zealand dollar payments fluctuate with foreign exchange rates. Pricing tiers range from starter packages to enterprise-level plans, accommodating different business scales and budgets.
Common reasons to cancel ClickFunnels
You should consider cancellation if you no longer actively use the funnel builder, if monthly subscription fees exceed the value returned to your business, if you have successfully migrated your funnels to a competitor platform, or if your marketing strategy no longer requires automation tools. Many users discover that their business priorities shift, revenue dries up temporarily, or they find a more cost-effective alternative. Whatever your reason, Yafee encourages you to act within any refund window to recover funds wherever possible.
Your consumer rights under new zealand law
Your protection as a ClickFunnels subscriber in New Zealand rests on two core pieces of legislation: the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, both of which apply regardless of whether the supplier operates overseas.
The consumer guarantees act 1993 and digital services
The Consumer Guarantees Act establishes that all digital services supplied to you must be of acceptable quality, fit for their stated purpose, and delivered within a reasonable timeframe. Acceptable quality means the service must be safe, durable, and function as advertised. If ClickFunnels fails to meet these standards, you have the legal right to demand a refund, repair, or replacement.
Critically, the Act grants you a 12-month window from purchase to claim against faulty or misdescribed services. This period extends substantially beyond ClickFunnels' own 30-day refund policy and provides you with additional legal leverage if the platform demonstrably underperforms or misrepresents its capabilities. You do not need to prove negligence; failure to deliver acceptable service is sufficient grounds for a claim.
Cooling-off rights and international suppliers
Whilst ClickFunnels does not explicitly advertise a 14-day cooling-off period for New Zealand customers, consumer law principles and overseas regulatory compliance sometimes create implicit rights. If you purchased ClickFunnels in good faith, activated it, and determined within 14 days that it did not meet your expectations, you can formally request a refund citing consumer protection principles and good faith dealings.
Should ClickFunnels refuse a justified refund, you can escalate your complaint to the Commerce Commission (the New Zealand regulator responsible for enforcing fair trading and consumer protection laws) or seek free guidance from Citizens Advice Bureau. Document every communication: purchase confirmation, payment receipts, screenshots of service failures, and all correspondence with ClickFunnels support. These records become critical evidence if your dispute requires formal investigation.
Your legal position
You hold a strong legal position under New Zealand consumer law. The 12-month guarantee period under the Consumer Guarantees Act 1993 means ClickFunnels cannot hide behind its 30-day window if the service genuinely fails to deliver acceptable quality. The Commerce Commission backs your rights and will investigate systematic complaints. Keep all evidence and communicate cancellation requests in writing (email) to create a traceable record.
Cancellation methods: which route suits your account
ClickFunnels subscriptions can be activated through multiple channels, and each requires a different cancellation approach. Identify which method you used, then follow the corresponding steps.
Cancel through your ClickFunnels account dashboard
Direct dashboard cancellation is the fastest, most transparent method and gives you immediate confirmation. You maintain full control over the process.
- Open your web browser and navigate to clickfunnels.com.
- Log into your account using your email address and password.
- If you have forgotten your password, select "Forgot password?" and follow the reset link sent to your registered email.
- Click on your profile icon or initials in the top-right corner of your dashboard.
- Select "Account Settings" or "Settings" from the dropdown menu.
- Locate the "Billing" or "Subscription" section.
- You may see a tab labeled "Plans & Billing" or "Manage Subscription".
- Click "Cancel Subscription" or "Cancel Account".
- ClickFunnels will present a cancellation survey asking why you are leaving. Complete this (your feedback helps the company improve) or skip if preferred.
- Do not feel obligated to provide detailed information; neutral responses are acceptable.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm Cancellation" button.
- Screenshot your cancellation confirmation page immediately.
- Check your email inbox within 5 minutes for a cancellation confirmation email from ClickFunnels support.
Yafee strongly recommends this method because you receive instant confirmation, avoid third-party delays, and hold a digital record of your request timestamp.
Cancel via apple app store (if subscribed through iPhone or iPad)
If you subscribed to ClickFunnels through Apple's App Store on an Apple device, you must cancel through the App Store, not through ClickFunnels directly.
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions".
- Locate "ClickFunnels" in your active subscriptions list.
- Tap "ClickFunnels" to open its subscription details.
- Tap "Cancel Subscription" or "Edit".
- Confirm cancellation by selecting "Confirm" or "Stop Subscription".
- Apple will notify you of your final billing date (typically within 24 hours of your next scheduled renewal).
- Take a screenshot of your cancellation confirmation from the App Store.
- Apple sends a cancellation confirmation email to your registered Apple ID address.
Cancel via google play store (if subscribed through android)
Android users who subscribed through Google Play require a different cancellation path, as Google manages the subscription independently of ClickFunnels.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (usually in the top-right corner).
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and select "ClickFunnels".
- Tap "Cancel subscription".
- Review the cancellation notice (Google will show your final billing date).
- Confirm by tapping "Cancel subscription" again.
- Screenshot the cancellation confirmation screen.
- Google sends a cancellation receipt to your registered Gmail address.
Timeline and expectations after you cancel
Understanding what happens after you submit your cancellation request prevents confusion and allows you to plan your next steps with confidence.
Immediate aftermath of cancellation
Upon cancellation, ClickFunnels typically halts any new charges within 24 hours. Your access to the platform usually remains active until the end of your current billing cycle or within the next 48 hours, whichever comes first. You retain read-only access to your funnels so you can export or archive your work before complete deactivation. Screenshot all vital funnel copy, links, and design elements immediately after cancelling, as access windows can close faster than expected.
Refund processing and timelines
If you cancel within ClickFunnels' 30-day refund window, the company typically processes refunds within 5-7 business days. Credit card refunds appear on your statement within one additional billing cycle (usually 5-10 business days), so expect total processing time of 10-17 days. PayPal refunds typically clear faster (3-5 business days). Bank transfers to international accounts can take longer depending on your New Zealand bank's processing queue.
If your cancellation falls outside the 30-day window but you invoke the Consumer Guarantees Act 1993 due to service failure, Yafee recommends filing a formal claim with ClickFunnels' legal team and copying the Commerce Commission if the company resists. Statutory refunds under the Consumer Guarantees Act often take 20-30 days to resolve because they require management escalation.
Export and data preservation
Before your access closes, export all critical data: email subscriber lists, funnel configurations, and integration settings. ClickFunnels allows CSV exports of most data types. Download any custom scripts or tracking pixels you have built into your funnels. Store these exports locally on your computer and in cloud backup (Google Drive or Dropbox). Once your account deactivates, permanent data recovery becomes difficult or impossible.
ClickFunnels pricing in new zealand dollars
Understanding ClickFunnels' pricing structure clarifies whether your cancellation refund is justified and helps you budget your next platform choice.
| Plan tier | USD monthly (approx.) | NZD monthly (approx.)* | Features | Best for |
|---|---|---|---|---|
| Standard | $97 | $165 | 1 funnel, basic templates, email integration | Solo entrepreneurs testing funnels |
| Platinum | $297 | $505 | Unlimited funnels, affiliate program, priority support | Established marketers and agencies (most popular) |
| Two Comma Club | Contact sales | Contact sales | White-label platform, custom development, 1-to-1 coaching | High-volume agencies and enterprises |
| Annual (prepaid) | ~$970 (Standard), ~$2,970 (Platinum) | ~$1,650 (Standard), ~$5,050 (Platinum) | Same features; charged upfront | Users confident in long-term commitment |
*Conversion approximate at 1 USD = 1.70 NZD. Actual rates vary daily. All prices exclude GST where applicable.
If you have paid an annual upfront fee and cancel early, Yafee advises requesting a pro-rata refund (the portion of unused months). ClickFunnels occasionally honors these requests even outside the 30-day window, particularly if you cite the Consumer Guarantees Act as your legal basis.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the right path, but small oversights can cost you money or create confusion.
Mistake 1: cancelling without exporting your data first
Your funnels, email lists, and customer data become inaccessible once your account fully deactivates. Many users regret losing email subscriber lists worth thousands of pounds in value. Export everything before confirming cancellation: funnel templates, email sequences, integrations, and CSV files of all contacts and transactions.
Mistake 2: assuming account suspension equals cancellation
If you simply stop logging in or fail to pay an invoice, ClickFunnels may suspend your account but continue charging your payment method after a grace period. Suspension is not cancellation. You must actively request cancellation through your account settings or contact support in writing to stop all charges permanently.
Mistake 3: missing the 30-day refund window
ClickFunnels' 30-day refund policy is non-negotiable after day 30 expires. If you delay cancellation, you forfeit the automatic refund. However, the Consumer Guarantees Act 1993 still protects you for 12 months if you can prove the service was not of acceptable quality. Document any service failures (downtime, bugs, unmet features) immediately and escalate to the Commerce Commission if ClickFunnels refuses a statutory refund claim.
Mistake 4: cancelling via email or support tickets only
Support tickets create ambiguity and delays. ClickFunnels' support teams sometimes misplace cancellation requests or respond with retention offers instead of processing your request. Always cancel through your account dashboard first. If the dashboard option is broken, email support and request written confirmation (including a cancellation ticket number and expected refund timeline) within 24 hours.
Mistake 5: not documenting your cancellation confirmation
Screenshot your dashboard cancellation page, your confirmation email from ClickFunnels, and your payment method's transaction history. If ClickFunnels charges you again after you cancelled, this documentation proves your cancellation date and supports a chargeback claim with your bank or card issuer. Yafee has seen situations where companies "forget" to process cancellations, and evidence resolves these disputes quickly.
After cancellation: what to do next
Cancellation is a beginning, not an ending. Ensure your business continuity and protect yourself against surprise charges.
Verify your refund appeared
Check your bank statement or payment provider (PayPal, credit card) within 10-14 days. If no refund posts by day 15, contact ClickFunnels support immediately and reference your cancellation confirmation email. Request a refund status update and, if necessary, file a chargeback with your card issuer or bank if ClickFunnels ignores your request after 10 business days.
Monitor for phantom charges
Set a phone reminder for 60 days after cancellation. Check your statements weekly for any ClickFunnels recurring charges. If charges reappear after you cancelled, this indicates a system error or deliberate double-billing. Report this to ClickFunnels immediately and your bank within 48 hours so you can initiate a dispute.
Migrate your workflows to a new platform
Use the downtime between ClickFunnels cancellation and your new platform setup to research alternatives: ConvertKit, ActiveCampaign, Leadpages, or Unbounce. Evaluate each tool's automation capabilities, pricing, and customer support. Yafee recommends selecting a platform with free trial access so you test integration before committing to a new subscription.
Request your data deletion confirmation
After cancellation is complete, email ClickFunnels support and request written confirmation that your personal data has been deleted per GDPR and Privacy Act 2020 requirements. Retain this confirmation letter in your records. This protects you if, in future, your data is misused or sold.
Escalation: what to do if ClickFunnels refuses to cancel or refund
Most cancellations process smoothly, but occasionally ClickFunnels may refuse your refund or claim your cancellation did not go through. Yafee provides you with the legal escalation path.
Step 1: request formal written confirmation
Email ClickFunnels' support at [email protected] (or the support address on your invoice) with the subject line: "Formal Cancellation and Refund Request - [Your Email Address]". State your cancellation date, order number, and reason for cancellation. Request written confirmation of your refund status and expected credit date. Save all correspondence.
Step 2: file a chargeback or payment dispute
If ClickFunnels does not refund within 20 business days of cancellation, contact your credit card provider or bank immediately. Request a chargeback (credit card) or payment dispute (bank transfer). Provide your cancellation confirmation email, payment receipts, and all support correspondence. Your bank can recover funds directly from ClickFunnels' merchant account within 30-60 days.
Step 3: escalate to the commerce commission
The Commerce Commission (comcom.govt.nz) is New Zealand's independent regulator responsible for enforcing the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If ClickFunnels refuses a refund claim you believe is justified under these laws, file a complaint with the Commerce Commission. Provide your cancellation evidence, refund request, ClickFunnels' refusal, and details of service failures (if applicable). The Commission investigates systematic breaches and can compel refunds.
Step 4: contact citizens advice bureau
Citizens Advice Bureau (cab.org.nz) offers free legal guidance on consumer disputes. Staff can review your case, advise on next steps, and sometimes intervene directly with companies on your behalf. This service is free and confidential.
Comparison: ClickFunnels versus alternative platforms
Before cancelling, you may want to compare ClickFunnels against other funnel builders to confirm your choice is right. This table helps.
| Platform | NZD monthly (approx.) | Core features | Best for |
|---|---|---|---|
| ClickFunnels | $165-$505 | Unlimited funnels, email, affiliate tools, templates | Agencies and high-volume sellers |
| Leadpages | $70-$150 | Landing pages, pop-ups, forms, basic automation | Solo entrepreneurs and small teams |
| Unbounce | $120-$250 | AI-powered landing pages, A/B testing, integrations | Performance marketers and optimisers |
| ConvertKit | $100-$500 | Email sequences, landing pages, subscriber management | Content creators and course builders |
| ActiveCampaign | $120-$350 | CRM, email automation, sales workflows, integrations | Businesses prioritising customer relationships |
Checklist: ensure you have cancelled properly
Use this checklist to confirm your cancellation is complete and your refund is processing.
- I have logged into my ClickFunnels account and navigated to Billing or Subscription settings.
- I have clicked "Cancel Subscription" and confirmed the cancellation prompt.
- I have received a cancellation confirmation email from ClickFunnels (within 5 minutes to 2 hours).
- I have screenshotted my dashboard cancellation page and saved the confirmation email.
- I have downloaded and backed up all critical funnel data, email lists, and custom integrations.
- I have verified my ClickFunnels account now shows "Cancelled" or "Inactive" status.
- I have checked my payment method (credit card, bank, PayPal) to confirm no new charges appear.
- I have set a reminder to check for my refund 10-14 days after cancellation.
- If cancelling outside the 30-day window, I have documented any service failures to support a Consumer Guarantees Act claim.
- I have filed a formal refund request in writing (email) if ClickFunnels initially refused.
Final words: your path forward
Cancelling ClickFunnels is a straightforward process when you follow the dashboard method, export your data promptly, and document every step. New Zealand law-specifically the Consumer Guarantees Act 1993 and Fair Trading Act 1986-backs your right to cancel and claim refunds for services that do not meet acceptable quality standards. If ClickFunnels refuses a justified refund, the Commerce Commission and Citizens Advice Bureau stand ready to support your case.
Yafee has guided thousands of consumers through subscription cancellations across software platforms, payment gateways, and digital services. Our mission is ensuring you understand your legal rights and recover your money where entitled. Remember: your cancellation decision is valid, your documentation is your protection, and New Zealand consumer law is your safety net.
Once you cancel, export your data immediately, wait for your refund confirmation, and then move forward with a platform that better suits your current business needs. Yafee remains here to answer any follow-up questions about your consumer rights or cancellation process.
ClickFunnels contact and escalation details
If you need to contact ClickFunnels directly for cancellation support or refund inquiries, use these addresses.
- Email support: [email protected] (general support; include your order number and email address associated with your account)
- Billing enquiries: [email protected] (specifically for invoice and refund questions)
- Legal / compliance address: ClickFunnels LLC, 390 North Orange Avenue, Suite 2300, Orlando, Florida 32801, United States (use for formal cancellation notices and statutory refund claims)
New Zealand consumer authorities:
- Commerce Commission (comcom.govt.nz) - file formal complaints about unfair trading or service failures
- Citizens Advice Bureau (cab.org.nz) - free legal guidance and dispute mediation
Yafee (yafee.com) provides free, ongoing guidance on subscription cancellation, consumer rights, and refund recovery across any digital service. If you encounter resistance from ClickFunnels, reach out with your cancellation confirmation and we can advise your next legal step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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