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Frequently asked questions
Cancel Senses: Step-by-Step Guide
How to cancel Senses in new zealand and protect your consumer rights
What Senses is and how your subscription works
Senses is a digital subscription platform that delivers personal development courses and wellness content to your device. You access the service through the Apple App Store, Google Play Store, or directly via the Senses website. Your subscription renews monthly or annually depending on which plan you choose, and the platform that processes your payment (Apple, Google, or Senses directly) determines how you later cancel. Understanding this split responsibility is essential before you attempt to cancel, which is why Yafee has prepared this guide to walk you through each pathway with legal precision and practical clarity.
Subscription channels and how they affect cancellation
Your purchase channel determines your cancellation route. If you subscribed through Apple or Google, those platforms manage your billing and renewal-which means you must cancel through them, not through Senses itself. If you purchased directly on the Senses website using PayPal, Stripe, or credit card, Senses handles your account and cancellation. This distinction is critical. Attempting to cancel through the wrong pathway will not work, and your subscription will continue to renew.
What your Senses membership includes
Your subscription grants you unlimited access to personal development courses, meditation programs, and wellness plans. Content remains identical whether you pay monthly or annually, though the annual option reduces your per-month cost significantly. You can access everything through your app or web account once your subscription is active and remains accessible until your cancellation takes effect.
Senses pricing in new zealand
Pricing varies by currency and platform, so understanding the cost structure helps you decide whether Senses justifies continued subscription. Below is the current pricing, converted to New Zealand dollars where applicable.
Current subscription plans and costs
| Plan type | Cost (NZD approximate) | Billing cycle | Cost per month | Best for |
|---|---|---|---|---|
| Monthly subscription | $24.99 NZD | Monthly | $24.99 | Testing the service |
| Annual subscription | $115.99 NZD | Annual | $9.67 per month | Long-term commitment |
Prices displayed in the New Zealand App Store are converted from USD at the time of purchase and may fluctuate. Direct website purchases may differ slightly depending on your payment method and regional billing settings. Yafee recommends checking your invoice for the exact amount charged.
Your consumer rights under new zealand law
Your right to cancel is protected by the Consumer Guarantees Act 1993 (NZ), which establishes your legal position when dealing with subscription services. Understanding these rights strengthens your position if you encounter resistance from Senses or the platform you subscribed through.
What the consumer guarantees act protects
The Consumer Guarantees Act 1993 requires that services be of acceptable quality, fit for purpose, and delivered with due care. If Senses fails to meet these standards-for example, if the service is unavailable, the content is materially misrepresented, or the platform repeatedly fails-you have grounds to cancel and claim a refund under the Act. Furthermore, you have the right to cancel at any time, though early termination may involve a short notice period. Your right to cancel applies regardless of whether you subscribed directly or through Apple or Google.
Your legal position on cancellation
You have the legal right to cancel your Senses subscription at any time without providing a reason. Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, Senses and any third-party platform (Apple, Google) must facilitate cancellation within a reasonable timeframe. If you cancel, your subscription should terminate at the end of your current billing period or immediately, depending on the platform's terms. You are not obligated to continue paying for a service you no longer use. If Senses or the payment platform refuses to cancel after you have submitted a valid cancellation request, you may escalate to the Commerce Commission (New Zealand's consumer enforcement body) or seek assistance through Yafee's resources.
Why you might choose to cancel
Before you proceed, assess whether cancellation genuinely suits your situation or whether alternative action might serve you better.
Common reasons people cancel Senses
You might cancel if you do not use the courses regularly, if the content does not align with your learning style, if you have completed your program and achieved your goals, or if the monthly cost strains your budget. Some subscribers find the content too generic for their specific needs, while others lose momentum after initial enthusiasm fades. That is entirely normal, and your decision to cancel is valid.
Reasons to consider keeping your subscription
Retain your subscription if you actively engage with the courses, if you plan to revisit the content later, or if the monthly cost is negligible in your budget. Annual subscribers often maintain their plans because the cost spreads across twelve months, making it feel minimal. If you are early in a program and uncertainty is the issue, Yafee recommends pausing rather than cancelling first, as some services offer pause functionality without forfeiting your progress.
How to cancel your Senses subscription
Your cancellation process depends entirely on which platform processed your subscription. Yafee strongly recommends identifying your purchase channel first, since cancelling through the wrong pathway will fail silently and your subscription will renew.
Cancel through the apple app store
If you subscribed on iPhone, iPad, or iPod touch via the Apple App Store, you must cancel through Apple's subscription management system, not through Senses itself.
- Open the Settings app on your Apple device.
- Scroll down and tap "Subscriptions" (or navigate to your Apple ID settings first if using older iOS versions).
- Select "Manage Subscriptions" and locate "Senses" in your active subscriptions list.
- Tap on Senses to open your subscription details.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm; select "Confirm Cancellation."
- You will receive an on-screen confirmation message and a confirmation email from Apple.
- Your subscription will terminate at the end of your current billing period.
- You retain access to Senses content until that date.
- No refund is issued for the current billing period unless you cancel within the applicable grace period.
Cancel through google play store
If you subscribed on an Android device via Google Play Store, you cancel through Google's subscription management portal.
- Open Google Play Store on your Android device or visit play.google.com in a web browser.
- Log in with the Google account associated with your Senses subscription.
- Navigate to "Manage your subscriptions" (usually found under your account or profile menu).
- Scroll to find "Senses" in your active subscriptions.
- Tap on Senses and select "Cancel subscription."
- Google will present a reason screen; you may select a reason or skip this step.
- Confirm your cancellation by tapping "Cancel subscription" again.
- Your access terminates at the end of your current billing cycle.
- Google sends a confirmation email to your registered account.
- Refunds are typically not issued unless you fall within Google's refund window (usually 48 hours of purchase for new subscriptions).
Cancel a direct website subscription
If you subscribed directly on the Senses website using PayPal, Stripe, or credit card, you must contact Senses directly to cancel.
- Log in to your Senses account on their website using your email and password.
- Navigate to your Account Settings or Subscription Management section (usually located under a "Billing" or "Account" menu).
- Look for a "Cancel Subscription" or "Manage Billing" button.
- If the option is not visible, contact Senses support via email or the contact form on their website.
- Follow the on-screen prompts or, if contacting support, clearly state: "I request cancellation of my Senses subscription effective immediately" and provide your account email.
- Request written confirmation of your cancellation request and the effective date.
- Verify your cancellation by checking your account status within 24 to 48 hours.
- Confirm that your subscription no longer shows as "active" and that no renewal is scheduled.
What happens after you cancel
Cancellation does not happen instantly; understanding the timeline and your access rights protects you from unexpected charges or loss of access.
Your access and billing after cancellation
Once you cancel, your access to Senses continues until the end of your current billing period. You will not be charged again. If you cancel mid-cycle, you do not receive a refund for the unused portion unless your jurisdiction's consumer law or the platform's terms permit it. Senses and Apple/Google do not issue prorated refunds as standard practice. Your subscription will not renew on the next billing date.
Confirming your cancellation was processed
Within 24 to 48 hours of cancelling, verify that your subscription is no longer active. Log back into your account (Apple Settings, Google Play, or Senses website) and confirm that Senses no longer appears in your active subscriptions. Check your email for a cancellation confirmation from Apple, Google, or Senses. If you do not receive confirmation or if your subscription appears still active after 48 hours, contact the relevant platform immediately. Yafee recommends taking a screenshot of your cancellation confirmation for your records.
Refunds and what you can recover
Refund eligibility depends on when you cancelled, which platform processed your subscription, and whether you meet any exceptions under New Zealand consumer law.
When you are entitled to a refund
You are entitled to a refund under the following circumstances. If Senses is not of acceptable quality, not fit for purpose, or materially misrepresented, you can claim a refund under the Consumer Guarantees Act 1993. If you cancel within the platform's grace period (Apple allows 14 days after first purchase; Google may allow 48 hours), you qualify for a full refund. If you cancelled within your statutory cooling-off period and you subscribed directly through the Senses website, you may claim a refund under the Fair Trading Act 1986. Beyond these circumstances, refunds are not standard; most platforms consider the subscription delivered once payment clears.
How to claim a refund
Contact the platform where you subscribed. For Apple, navigate to your purchase history in the App Store, select the Senses transaction, and request a refund with a reason code. For Google Play, visit play.google.com, find your Senses transaction, and select "Request refund" within the applicable window. For direct Senses subscriptions, email their support team with your account details and request a refund, citing the Consumer Guarantees Act 1993 if quality issues exist. Provide clear evidence: screenshots of failed features, dates of unavailability, or documentation of misrepresentation. The platform will respond within 10 to 15 business days.
Common mistakes when cancelling Senses
Cancellation is straightforward once you know your platform, but several missteps delay the process or fail entirely. Yafee wants you to avoid these pitfalls.
Cancelling through the wrong platform
The most frequent error is attempting to cancel through Senses if you subscribed via Apple or Google. Emailing Senses support will not work if Apple or Google controls your subscription. Similarly, logging into the Senses website and expecting a cancellation button is futile if you subscribed through an app store. Always verify your original purchase receipt or check your App Store/Play Store account first.
Assuming automatic cancellation
Deleting the Senses app does not cancel your subscription. Your payment method will continue to be charged unless you explicitly cancel through the subscription management system. You must take active steps to cancel through Settings (Apple), Google Play (Google), or the Senses website (direct). Passive actions have no effect.
Not requesting written confirmation
If you cancel via the app or website, take a screenshot of the confirmation page. If you contact support by email, ask for written confirmation of your cancellation and the effective date. This protects you if Senses or the payment platform claims they never received your request or if your subscription renews unexpectedly.
Comparison: cancel vs. pause vs. stay
Below is a quick comparison to help you decide whether cancellation is the right choice or whether alternatives serve you better.
| Action | Cost | Access | Best if |
|---|---|---|---|
| Keep subscription | Monthly/annual charge continues | Full ongoing access | You actively use the content and value it |
| Pause (if available) | No charge during pause period | Preserved progress, access frozen | You need a temporary break but may return |
| Cancel | No future charges | Access ends at billing period end | You no longer use the service and do not plan to return |
How yafee can assist with your cancellation
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear legal guidance and step-by-step procedures. If you have cancelled Senses and been charged again, or if the platform refuses to cancel despite your request, Yafee offers resources to escalate your complaint. Contact the Commerce Commission (New Zealand's consumer enforcement authority) if you believe Senses or the payment platform has breached the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Yafee's guide ensures you understand your rights and possess documented evidence of your cancellation request, which strengthens your position in any dispute. Whether you cancel today or need further assistance, Yafee remains your trusted legal resource for subscription management and consumer protection in New Zealand.