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Frequently asked questions
Cancel Fusion: The Right Way
How to cancel Fusion in new zealand and protect your refund rights
Understanding Fusion and why you might want to cancel
Fusion is Autodesk's cloud-connected 3D design and manufacturing software, used by product designers, engineers, makers and small-to-medium manufacturers across New Zealand. It combines CAD (computer-aided design), CAM (computer-aided manufacturing) and simulation tools in a single subscription-based application, with billing options across monthly, annual or three-year terms.
If you've decided Fusion no longer aligns with your workflow or budget, you deserve a straightforward cancellation process and clarity on your refund entitlements. At Yafee, we help thousands of New Zealand consumers navigate subscription cancellations confidently, and Fusion is no exception. Your cancellation method depends on where you purchased the software, so locating your original receipt or order confirmation is your first step.
When cancellation makes sense
You might cancel Fusion if you've moved to a competing design platform, completed a project that no longer requires the software, or found the subscription cost incompatible with your current business needs. You may also cancel if the software fails to deliver on its promised functionality-a situation where your consumer rights under New Zealand law provide additional protection. Cancelling promptly prevents unwanted auto-renewals and protects your budget.
Where you purchased Fusion
You may have purchased Fusion directly from Autodesk, through an authorised reseller, or via an app store (Apple or Google Play). Your purchase channel determines which cancellation method applies. If you purchased through a reseller or app store, contact that vendor first; if they cannot process your cancellation, you can escalate directly to Autodesk's support team.
Fusion pricing in new zealand
Understanding the cost structure helps you calculate potential refunds and confirm your billing cycle before you proceed with cancellation.
| Plan | Price (NZD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly subscription | $135 per month | Monthly renewal | Short-term projects or trial users |
| Annual subscription | $1,080 per year | Annual renewal | Full-year commitment with savings |
| Three-year subscription | $3,235 (three annual payments) | Three-year term | Long-term users seeking maximum discount |
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you cancel Fusion, regardless of whether you purchased directly, through a reseller or via an app store.
What the consumer guarantees act means for you
Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality, fit for purpose and delivered with reasonable care. If Fusion fails to deliver on these guarantees, you have the right to request a remedy such as repair, replacement or refund-even if the vendor or reseller refuses initially. This protection applies irrespective of the subscription length or how long you have used the software.
Your legal position: If you discover Fusion is faulty, unreliable, misrepresented or ceases to function after purchase, you can claim a refund within a reasonable timeframe under the Consumer Guarantees Act 1993. The Commerce Commission (comcom.govt.nz) enforces this legislation and will investigate complaints if Autodesk or a reseller refuses to acknowledge your claim.
When to invoke consumer protection
Document any software failure with screenshots, error messages, dates and descriptions of the fault. Contact Autodesk support first and request a remedy in writing (email is acceptable). If Autodesk refuses or fails to respond within 5 working days, escalate your complaint to the Commerce Commission or your local Citizens Advice Bureau. Yafee recommends retaining copies of all correspondence for your records.
How to cancel Fusion in new zealand
Cancellation steps depend on where you purchased your subscription; follow the method that matches your purchase channel to avoid delays and billing traps.
If you bought Fusion directly from autodesk
- Visit accounts.autodesk.com and sign in using your registered email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Navigate to "Manage Subscriptions" or "Products and Services" in your account dashboard.
- This section displays all active subscriptions linked to your account.
- Locate Fusion in your subscription list and click the "Cancel" or "Manage" button next to it.
- If you see a "Pause" option instead, Autodesk may allow you to suspend your subscription for up to 3 months without cancelling-useful if you plan to return later.
- Follow the on-screen prompts to confirm your cancellation request.
- Autodesk will ask for your reason for cancellation; this feedback helps but is not mandatory.
- Check your email for a cancellation confirmation within 24 hours.
- If you do not receive confirmation, contact Autodesk support at support.autodesk.com and reference your account email address.
- Verify that your next billing date has been removed from your account dashboard.
- If the next billing date still appears after 48 hours, your cancellation may not have processed; log a support ticket immediately.
If you purchased Fusion through an app store (Apple or google play)
- Open the app store on your device (Apple App Store or Google Play Store).
- Ensure you use the same device or account with which you purchased the subscription.
- Navigate to "Subscriptions" or "Manage Subscriptions" in your app store account settings.
- On Apple devices, go to Settings > [Your Name] > Subscriptions.
- On Android devices, open Google Play Store > Menu > Subscriptions.
- Find Fusion in your active subscriptions list and select it.
- The app store displays your billing date, renewal amount and subscription tier.
- Tap "Cancel Subscription" and confirm your choice.
- The app store will ask whether you want to continue using the app until the end of your current billing period (which you do).
- Check your email for a cancellation receipt from the app store within 24 hours.
- This receipt confirms the cancellation and documents your refund eligibility date.
If you purchased Fusion through an authorised reseller
- Locate your original invoice or order confirmation email from the reseller.
- Note the reseller's name, order reference number and purchase date.
- Contact the reseller's customer support team directly by phone or email.
- Most resellers process cancellations within their own portal; they do not pass requests directly to Autodesk.
- Request cancellation of your Fusion subscription in writing and ask for written confirmation.
- Include your order reference, account email and the reason for cancellation.
- If the reseller refuses or fails to respond within 5 working days, contact Autodesk support directly and provide proof of your original purchase.
- Autodesk can override a reseller's cancellation refusal if your claim is valid under the Consumer Guarantees Act 1993.
Refunds and billing after cancellation
Your refund eligibility depends on your billing cycle, the reason for cancellation and how long you have used the subscription.
Monthly subscriptions
If you cancel a monthly subscription before your next billing date, you will not be charged. Your access to Fusion will continue until the end of the current billing month, and you will receive no refund for the current month (as you have already paid and received service for that period). If you cancel after a charge has been processed, contact Autodesk support within 7 days to request a refund of that charge; they typically approve refunds for cancellations within 48 hours of billing.
Annual and three-year subscriptions
If you cancel an annual or three-year subscription, Autodesk's standard policy provides no refund for the time already used. Nevertheless, you retain the right to claim a refund under the Consumer Guarantees Act 1993 if the software is faulty, misrepresented or fails to perform as promised. Yafee recommends requesting a refund in writing within 30 days of cancellation if your claim falls into these categories. The Commerce Commission will support your claim if Autodesk's refusal is unreasonable.
Monitoring your account after cancellation
Check your billing statement and account dashboard 7 days after cancellation to confirm no further charges have been applied. If you observe an unexpected charge after cancellation, contact Autodesk support immediately and provide your cancellation confirmation. Most banks allow you to dispute unauthorised charges within 120 days; retain your cancellation receipt as evidence.
Common mistakes to avoid when cancelling Fusion
Many users delay cancellation or fail to verify their cancellation, leading to unnecessary charges and refund disputes. You can avoid these traps with one straightforward checklist.
Not cancelling before the next billing date
If you delay cancellation until after your next billing charge has been processed, you will be charged for a further subscription period. Check your account dashboard to identify your next billing date, then cancel at least 24 hours before that date. Set a phone reminder 5 days before renewal to ensure you do not miss the window.
Confusing "pause" with "cancel"
Autodesk allows you to pause your subscription for up to 3 months, which differs from cancellation. A paused subscription will resume automatically and bill you after the pause period ends. If you intend to cancel permanently, select "Cancel," not "Pause." Verify the cancellation confirmation email explicitly states "cancelled" rather than "paused."
Not verifying cancellation across all platforms
If you hold multiple Fusion licenses (e.g., one direct from Autodesk and one through an app store), you must cancel each separately. Cancelling one subscription does not affect the others. Log into each account and verify that all active Fusion subscriptions have been cancelled.
Forgetting to download your files
Your access to Fusion and your saved design files may be restricted after cancellation, depending on your subscription type. Download all active projects and export them in a neutral format (e.g., STEP, IGES or PDF) before you submit your cancellation request. This ensures you retain your work even if Autodesk's cloud access is revoked.
What happens after cancellation
Understanding the post-cancellation timeline helps you plan your transition to an alternative design platform or manage your workload accordingly.
Access during the notice period
If you cancel a monthly subscription, you retain full access to Fusion until the end of that billing month. If you cancel an annual or three-year subscription, you typically retain access until the end of the current billing period (usually 12 months from your purchase date, unless you cancel mid-cycle). Autodesk specifies this notice period in your cancellation confirmation email.
Data retention after access expires
After your access expires, Autodesk retains your design files and project data for up to 30 days. During this window, you can reactivate your subscription to retrieve your files. After 30 days, Autodesk may delete your account data; this is why downloading your work before cancellation is essential. Yafee recommends exporting all projects in a portable format at least 7 days before your access expiry date.
Reactivating your subscription
If you cancel but later decide to reactivate Fusion, you can log back into your Autodesk account and purchase a new subscription. Your previous work may be recoverable if reactivation occurs within 30 days of the original access expiry. After 30 days, Autodesk makes no guarantee that your files will be available.
Comparing Fusion to alternatives
If you are cancelling Fusion because the cost or feature set no longer matches your needs, you may find value in reviewing comparable design and manufacturing software available in New Zealand.
| Software | Pricing (NZD) | Billing model | Best for |
|---|---|---|---|
| Fusion (Autodesk) | $135/month or $1,080/year | Monthly or annual subscription | Professional product designers and manufacturers |
| FreeCAD | Free (open source) | One-time download | Hobbyists and students learning CAD |
| Onshape (PTC) | From NZ$120/month | Monthly or annual subscription | Cloud-based collaborative design teams |
| Solidworks (Dassault Systemes) | From NZ$200/month | Annual subscription or perpetual license | Mechanical engineers requiring advanced simulation |
Your legal position and escalation routes
If Autodesk or a reseller refuses to acknowledge your cancellation request or denies a refund you believe you are entitled to, you have clear escalation pathways under New Zealand consumer law.
Step 1: request written acknowledgment
Send a formal cancellation request to Autodesk in writing (email is acceptable). Include your account email, order reference, subscription start date and the date of your cancellation request. Autodesk must respond within 5 working days. If they refuse, proceed to step 2.
Step 2: file a complaint with the commerce commission
The Commerce Commission (comcom.govt.nz) enforces the Consumer Guarantees Act 1993 and investigates breaches of consumer rights. You can lodge a complaint online at no cost. Provide copies of your original purchase receipt, cancellation request, Autodesk's response (or proof of non-response) and evidence of any charges incurred after cancellation. The Commerce Commission typically investigates within 10-15 working days.
Step 3: escalate to citizens advice bureau or seek legal advice
If the Commerce Commission investigation does not yield a satisfactory outcome, contact your local Citizens Advice Bureau (cab.org.nz) for free legal guidance. You may also lodge a dispute with your bank (if the charge was made by credit or debit card) or file a claim in the District Court if the amount exceeds NZ$100. Yafee recommends retaining all correspondence and receipts for these processes.
Cancellation checklist
Before you submit your cancellation request, run through this checklist to ensure a smooth process.
| Task | Completed |
|---|---|
| Located your original purchase receipt or order confirmation | [ ] |
| Identified your billing cycle (monthly, annual or three-year) | [ ] |
| Checked your next billing date and noted the cancellation window | [ ] |
| Downloaded and exported all active design projects in a portable format | [ ] |
| Submitted your cancellation request via the correct platform (Autodesk account, app store or reseller) | [ ] |
| Received written cancellation confirmation within 24 hours | [ ] |
How yafee can help you cancel Fusion
Cancelling a subscription can feel administrative and time-consuming, especially when you want to verify your refund rights and avoid unexpected charges. Yafee has helped thousands of consumers cancel software subscriptions in New Zealand by providing clear, legally-grounded guidance tailored to your specific purchase channel and billing cycle. Our contract law specialists understand the Consumer Guarantees Act 1993 and can help you build a strong claim if Autodesk refuses to acknowledge your cancellation or denies a refund you are entitled to. Visit Yafee (yafee.com) today to access templates for formal cancellation requests, refund claim letters and escalation routes to the Commerce Commission. Yafee's mission is to place consumer rights at the centre of every subscription decision-so you cancel with confidence, not stress.
Contact information for autodesk and escalation
If you need to contact Fusion support or escalate your complaint, use the following details.
Autodesk support channels
Email: support.autodesk.com (or contact form at autodesk.com/support). Phone: Autodesk does not maintain a direct customer phone line in New Zealand; use the online support form for fastest response. Account management: Visit accounts.autodesk.com to manage your subscription, view billing history and track cancellation status.
Registered office for service (Fusion NZ limited)
If Autodesk's support channels do not resolve your issue, you may serve formal legal notice on the registered office. Fusion NZ Limited, the legal entity operating Fusion in New Zealand, maintains a registered office; however, Yafee recommends escalating to the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (cab.org.nz) before pursuing legal action, as these routes are free and typically faster.
Commerce commission (escalation)
Phone: 0800 943 600. Email: [email protected]. Online complaint form: comcom.govt.nz. The Commerce Commission is the New Zealand regulator responsible for enforcing consumer law, including the Consumer Guarantees Act 1993. File a complaint if Autodesk refuses to process your cancellation or denies a refund.
Citizens advice bureau (free legal guidance)
Visit cab.org.nz to find your local bureau. You can also call the national line on 0800 800 501 for guidance on consumer rights and dispute resolution options.
Important warning
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