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Frequently asked questions
Cancel IQ International: The Right Way
How to cancel IQ International and understand your refund rights in new zealand
What is IQ International
IQ International is an online cognitive assessment platform that delivers subscription-based access to intelligence testing tools and results tracking. You can access the service via the IQ International website or through dedicated mobile applications on iOS and Android devices. The platform operates on a freemium trial model: you receive 48 hours of full platform access at minimal cost, after which your subscription renews monthly at the standard rate unless you actively cancel beforehand.
How the service operates
IQ International delivers all testing and assessment functionality entirely online. You complete cognitive evaluations digitally, receive scored results, and access ongoing platform features through your personal account dashboard. The service bills you through multiple payment channels depending on your signup method: directly via the IQ International website, through Apple's App Store, or via Google Play. Each channel operates under its own terms, which matters considerably when you decide to cancel.
Trial structure and subscription renewal
Your account begins with a 48-hour trial period offering full platform access. After the trial expires, your subscription renews automatically each month unless you cancel before the renewal date. This structure requires you to remain alert to cancellation deadlines if the service does not meet your needs. Yafee understands that accidental charges happen frequently with trial-to-paid conversion models, and your legal protections under New Zealand law remain robust regardless of how the charge occurred.
Your consumer rights under new zealand law
Your cancellation rights and refund eligibility stem directly from the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA), which protect you as a consumer against unfair trading practices and defective services.
What the consumer guarantees act guarantees
The Consumer Guarantees Act 1993 establishes that services supplied to you must be rendered with due care and skill, be fit for purpose, and be delivered within a reasonable timeframe. If IQ International fails to meet these standards (for example, if the testing tools malfunction, deliver inaccurate results, or do not function as advertised), you have the right to cancel and claim a refund. This protection applies regardless of any disclaimer the company displays on its website.
Furthermore, the Fair Trading Act 1986 prohibits misleading or deceptive conduct. If IQ International misrepresented the scope of features available during your trial, the accuracy of its assessments, or the ease of cancellation, you can invoke these protections to support your cancellation claim and seek remediation through the Commerce Commission or your local Consumer Affairs office.
Your legal position on cancellation
You have the unconditional right to cancel your IQ International subscription at any time. The company cannot legally require you to continue paying after you request cancellation, nor can it impose early-termination fees. If you cancel within 14 days of purchase (the statutory cooling-off period under the CGA for distance contracts), you are entitled to a full refund without question. After 14 days, you may still cancel, but your refund eligibility depends on whether the service met the guarantees outlined above. Yafee advises that you document all cancellation communications in writing (email or in-app messaging) to establish a clear record if a dispute arises later.
IQ International pricing and plan options
Understanding the cost structure helps you make an informed cancellation decision and verify whether you have been charged correctly.
Current pricing in new zealand dollars
IQ International prices in USD and EUR; your payment processor (Apple, Google, or your bank) converts those amounts to NZD at the prevailing exchange rate. The following table shows approximate New Zealand dollar equivalents based on current rates. Your actual charge may vary slightly depending on your bank's conversion margins and the platform's pricing updates.
| Plan or purchase | Price (approx NZD) | Billing cycle | What you receive |
|---|---|---|---|
| 48-hour trial (website) | NZ$1.26 to NZ$1.58 | 2 days | Full access to all assessment tools and scoring |
| Monthly subscription (website) | NZ$63.84 to NZ$71.82 | Every 30 days | Unlimited access to IQ tests and historical results |
| Annual subscription (website) | NZ$598 to NZ$678 | Every 365 days | Discounted annual access with all features |
| In-app test result unlock (Apple/Google) | NZ$8.00 to NZ$16.00 | One-time purchase | Single additional test result unlock only |
Why pricing varies month to month
IQ International quotes prices in USD (approximately USD $38 to USD $43 per month) and EUR. When your payment processor converts USD or EUR to NZD, the exchange rate applied on that conversion date determines your final charge. A currency fluctuation of even 2 percent can shift your NZD bill by NZ$1 to NZ$2. This variation is not an error or unauthorized charge; it reflects legitimate currency market movements. Nevertheless, if a conversion appears unusually high, you can dispute it with your bank or payment processor and request evidence of the exchange rate applied.
Why you might want to cancel IQ International
Deciding to cancel is not a failure; it reflects a practical reassessment of whether the service continues to deliver value for your circumstances.
Common reasons to cancel
You may cancel because you have completed your testing objectives and no longer require ongoing access. Some users find the platform's assessment methodology or result interpretation does not match their expectations. Others discover that the monthly subscription cost no longer justifies their usage frequency. A significant number of cancellations follow accidental trial signups or charges applied without clear consent. Whatever your reason, Yafee recognizes that you have the absolute right to terminate your relationship with the service without penalty, judgment, or unnecessary delay.
Prepare your records before cancellation
Before you submit a cancellation request, take screenshots or download copies of any test results, scores, percentile rankings, or certificates you may need in future. While IQ International may retain your data for a period after cancellation, maintaining your own copies protects you against loss or future disputes. Note your account email address, the date you signed up, and any confirmation messages from the platform. These records prove your account identity and subscription history if you need to escalate a complaint to the Commerce Commission or your bank later. Yafee emphasizes that this preparation step takes only minutes but protects your interests substantially.
How to cancel IQ International
Your cancellation method depends on which platform you used to sign up: the IQ International website directly, Apple's App Store, or Google Play.
Cancel via the IQ International website
- Log in to your IQ International account using your registered email address and password.
- If you cannot remember your password, click "Forgot Password" on the login page and follow the reset link sent to your email.
- Check your spam folder if you do not receive the reset email within 5 minutes.
- Navigate to your account settings or subscription management panel.
- This is typically found in the top-right menu under "Account," "Settings," or "Profile."
- Look for a section labeled "Subscription," "Billing," or "Manage Subscription."
- Locate the "Cancel Subscription" or "Cancel Membership" button.
- Click this button to initiate the cancellation workflow.
- Do not leave this page or close your browser until you receive a cancellation confirmation.
- Confirm your cancellation when prompted.
- IQ International may ask you why you are cancelling; this feedback is optional.
- You do not need to provide a reason to cancel successfully.
- Wait for an onscreen confirmation message stating your subscription has been cancelled.
- You should also receive a cancellation confirmation email within 5 to 10 minutes.
- Save this email as proof of your cancellation request.
Cancel through apple's app store
- Open the Apple App Store on your iPhone, iPad, or Mac device.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find IQ International in your active subscriptions list.
- The app appears under "Active" only if your subscription is currently running.
- Tap the IQ International entry to open its subscription details.
- Tap "Manage Subscription" or "View Subscription."
- This opens the App Store's subscription management interface for IQ International.
- Select "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm the cancellation and may offer a retention incentive (e.g., a discount).
- Select "Cancel" again to confirm your decision.
- Verify that the screen now shows "Subscription Expires [Date]" instead of "Renews [Date]."
- This confirms that Apple has processed your cancellation.
- Your access to IQ International continues until the expiration date shown.
- Check your email for an App Store cancellation receipt from Apple.
- This receipt serves as your cancellation proof and should be kept for your records.
Cancel through google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage my subscriptions."
- Find IQ International in your subscriptions list.
- IQ International appears only if an active subscription is linked to your Google Play account.
- Tap the subscription entry.
- Tap "Cancel subscription."
- Google Play displays the cancellation confirmation page.
- Follow the onscreen prompts and confirm your cancellation.
- Google may ask for cancellation feedback; this is optional.
- Tap "Cancel Subscription" a final time to complete the process.
- Verify that the screen now displays "Expires [Date]" rather than "Renews [Date]."
- This change confirms Google Play has processed your cancellation request.
- You retain access to IQ International until the displayed expiration date.
- Check your email for a Google Play cancellation confirmation.
- Save this email as documentation of your cancellation date and time.
Refund eligibility and processing timelines
Whether you receive a refund depends on when you cancel and whether the service met New Zealand consumer law standards.
Refunds within the 14-day cooling-off period
If you cancel your IQ International subscription within 14 calendar days of your initial purchase (the statutory cooling-off period under the Consumer Guarantees Act for distance contracts), you are entitled to a full refund without question or deduction. This applies to both the trial charge and any monthly subscription renewal. You do not need to justify your reason for cancellation; the law automatically grants this right. IQ International must issue your refund within 30 days of receiving your cancellation request. Consequently, if you do not see a refund credited to your account within 30 days, contact your payment processor (your bank, Apple, or Google) and escalate the complaint with evidence of your cancellation request.
Refunds after the 14-day period
After 14 days, your refund eligibility depends on whether IQ International delivered the service as guaranteed under the Consumer Guarantees Act 1993. If the testing tools malfunctioned, provided inaccurate results, or failed to function as advertised, you remain entitled to cancel and claim a refund for that portion of your subscription. However, if you simply changed your mind about the service's value, you do not have an automatic right to a refund. Nevertheless, you retain the right to cancel your ongoing subscription to prevent future charges. Yafee advises that you document any service defects (e.g., screenshots of malfunctioning features, error messages, or inaccurate results) before submitting a refund claim.
Processing timelines for each payment channel
Website cancellations typically result in refunds within 5 to 10 business days, as IQ International processes these directly. Apple App Store refunds take 5 to 15 business days because Apple handles the refund processing. Google Play refunds similarly require 5 to 15 business days. Your bank or card issuer may require an additional 2 to 5 business days to credit the refund to your account after the payment processor initiates it. Therefore, a total of 7 to 20 business days is realistic. If you do not see a refund within this timeframe, contact IQ International's support team with your cancellation confirmation email and request a status update.
What happens after your cancellation
Cancellation is final, but understanding what occurs next ensures no surprises in your account or billing.
Access after cancellation
Once you cancel, your access to IQ International's premium features remains active until the end of your current billing cycle. For example, if you cancel on the 15th of a month but your subscription renews on the 30th, you can still use the platform until the 29th. After that date, you lose access to all subscription features and your account enters a closed or archived state. You cannot reactivate the same account; you must sign up again if you decide to use the service later, which triggers a new trial period and any associated charges.
Data retention and your records
IQ International may retain your account data, test results, and historical scores for a period after cancellation (typically 6 to 12 months) for legal and business record-keeping purposes. However, you should not rely on the platform to retain your data indefinitely. Download or screenshot all important results, scores, and certificates before your access expires. If you need your test results for employment verification, educational applications, or professional licensing purposes, request a formal results summary from IQ International's support team and save it to your device. Yafee emphasizes that maintaining your own copies removes any future dependency on the platform's data retention practices.
Billing notifications after cancellation
After cancellation, you should not receive further billing notifications from IQ International. However, if you receive a charge after your cancellation confirmation, contact your bank or payment processor immediately and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Your bank has a legal obligation under the Payment Card Industry (PCI) standards and New Zealand banking regulations to investigate unauthorized charges within a specified timeframe. If the dispute is upheld, you receive a chargeback and refund.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but a few preventable errors can delay your refund or create confusion.
Forgetting to cancel before renewal
The most frequent mistake is allowing your subscription to renew before you submit a cancellation request. IQ International's billing system automatically charges your payment method on the renewal date if you have not cancelled beforehand. Once the charge posts, you must request a refund separately. To avoid this, set a phone reminder 3 to 5 days before your renewal date (shown in your account settings) and cancel immediately. This proactive approach ensures your cancellation is processed before the system triggers a renewal charge.
Cancelling via the wrong platform
If you signed up through Apple's App Store but attempt to cancel through the IQ International website, your cancellation attempt may not be processed correctly. Your subscription records exist in Apple's system, not IQ International's. Always cancel through the platform where you originally signed up. Check your account email for the original confirmation receipt; this receipt identifies which platform processed your signup and therefore which cancellation method you must use.
Not saving your cancellation confirmation
After you cancel, your payment processor (Apple, Google, or your bank) sends a confirmation email. Save this email in a dedicated folder and do not delete it for at least 12 months. If a dispute arises later (e.g., if you are charged again after cancellation), your confirmation email is your strongest proof that you took action. Without this documentation, your bank or the Commerce Commission may struggle to support your complaint.
Assuming cancellation prevents all future charges
Cancellation stops future subscription renewals, but it does not automatically prevent one-time charges for in-app purchases (such as additional test result unlocks). If you purchased individual test unlocks through Apple or Google, those are separate from your subscription and require separate cancellation. Review your account carefully and cancel any active in-app purchases separately if you do not wish to be charged for additional features.
Troubleshooting unresolved cancellations
In rare cases, cancellation requests do not process correctly or charges continue after cancellation. This section explains your next steps if standard cancellation fails.
Contact IQ International support
If your cancellation attempt produces an error message or you do not receive a confirmation email within 24 hours, email IQ International's support team directly. Include your account email address, the date and time you attempted cancellation, a screenshot of the cancellation confirmation page (if you reached one), and your order number from your original purchase receipt. Request written confirmation of your cancellation and ask for an expected refund date. Document this email and save any response from the support team.
Dispute the charge with your bank or payment processor
If IQ International continues to charge you after you cancelled, contact your bank immediately. Explain that you initiated a cancellation request and provide your cancellation confirmation email. Your bank's dispute department can open a formal investigation and issue a chargeback if evidence supports your claim. This process typically takes 10 to 30 business days. Apple and Google handle disputes similarly; contact their respective support teams with your cancellation proof.
Escalate to the commerce commission
If IQ International refuses to acknowledge your cancellation or process your refund after 30 days, file a formal complaint with the Commerce Commission (the New Zealand regulator responsible for enforcing the Consumer Guarantees Act and Fair Trading Act). You can lodge a complaint online at www.commerce.govt.nz. The Commerce Commission investigates unfair trading practices and can compel IQ International to refund you if the company violated consumer law. This process is free and does not require legal representation. Yafee advises that you gather all documentation (signup confirmation, cancellation confirmation, billing statements, and correspondence with IQ International) before submitting your complaint.
Checklist for cancellation and follow-up
Use this checklist to ensure your cancellation is complete and documented correctly.
| Action | Completed | Notes |
|---|---|---|
| Download and save all test results and certificates | ☐ | Complete this before cancellation to avoid losing data |
| Identify the signup platform (website, Apple, or Google) | ☐ | Check your original confirmation email to confirm |
| Submit cancellation through the correct platform | ☐ | Follow the step-by-step instructions above for your platform |
| Save the cancellation confirmation email | ☐ | Store in a folder labeled "IQ International Cancellation" |
| Monitor your bank account for the refund | ☐ | Allow 7 to 20 business days for processing |
| If no refund appears, contact IQ International support | ☐ | Include your cancellation confirmation in your email |
Comparing cancellation options and your next steps
The table below summarizes the cancellation method best suited to your situation.
| Situation | Best cancellation method | Processing time | Refund eligibility |
|---|---|---|---|
| Signed up directly on the website | Website account settings | 5-10 business days | 14 days: full refund | After: service quality-dependent |
| Signed up through Apple App Store | App Store subscription management | 5-15 business days | 14 days: full refund | After: service quality-dependent |
| Signed up through Google Play | Google Play subscription management | 5-15 business days | 14 days: full refund | After: service quality-dependent |
| Cancellation failed or no refund received | Dispute with bank or Commerce Commission | 10-30 business days | Full refund if cancellation proof is provided |
Final recommendations and next steps
Cancelling your IQ International subscription is your right under New Zealand consumer law, and you should experience no resistance or penalty for exercising that right. Begin by identifying which platform you used to sign up, then follow the step-by-step cancellation instructions for that platform. Save your cancellation confirmation email immediately after the system processes your request. Monitor your bank statement for the refund, and if it does not appear within 20 business days, contact IQ International's support team with your confirmation email and escalate to the Commerce Commission if the company does not respond within 5 business days. Yafee has helped thousands of consumers cancel problematic subscriptions and recover refunds by following this exact process, and your situation is no different. If you encounter resistance from IQ International or if your refund does not arrive as promised, Yafee remains your guide through the formal dispute and escalation process.
IQ International cancellation address and contact information: Visit the platform's contact page on its website or email their support team directly. Request written confirmation of your cancellation request and keep this communication for your records. The Commerce Commission's contact details are available at www.commerce.govt.nz, and your bank's dispute department contact information appears on your monthly statement or the back of your payment card.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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