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Frequently asked questions
Cancel InterNations: The Right Way
How to cancel InterNations in new zealand and claim your refund rights
What InterNations is and why you might want to cancel
InterNations is a global social platform built for expatriates and international professionals, connecting you with local groups, events, and networking opportunities across cities worldwide. However, membership does not suit everyone. Whether you have relocated home, found your community elsewhere, or simply wish to reduce your subscription spending, you have clear legal rights to exit your membership contract.
At Yafee, we understand that online service cancellations can feel opaque. InterNations operates under German consumer law, which grants you statutory protections that are often stronger than New Zealand law alone. Yafee has helped thousands of New Zealand consumers navigate subscription exits with clarity and confidence, and InterNations is no exception. This guide walks you through your rights, your cancellation methods, and the precise steps you must follow to protect yourself.
Who operates InterNations and why this matters for your cancellation
InterNations GmbH is a German company headquartered in Munich. This jurisdiction matters because German consumer law governs your membership contract. You are not subject to New Zealand law alone when dealing with cancellation disputes or refund claims. Under Section 246a EGBGB (Einführungsgesetz zum Bürgerlichen Gesetzbuch), you have statutory withdrawal rights that apply to all distance contracts, including InterNations membership.
InterNations maintains no local postal address in New Zealand. Consequently, all cancellation notices must be sent directly to their German headquarters. Yafee recommends keeping records of every communication you send, including dates, reference numbers, and read receipts. This creates an audit trail that protects you if InterNations later disputes whether they received your cancellation notice.
InterNations membership tiers and subscription types
InterNations offers several membership levels, including monthly premium plans and annual subscriptions. The standard tier (Albatross membership) provides access to local group events, networking features, and premium content. Your refund eligibility and cancellation procedure depend on which tier you subscribe to and which platform you use (web, iOS app, or Android app).
Before starting your cancellation, Yafee advises reviewing your current subscription details. Log into your account and confirm your membership tier, payment method, and billing cycle. This step ensures you cancel the correct subscription and can reference the exact charges if you later dispute them with your payment provider.
Your consumer rights under german and new zealand law
Your cancellation rights rest on two legal foundations: German consumer legislation and New Zealand's Consumer Guarantees Act 1993.
The 14-day withdrawal right under german law
From the moment your membership contract begins, you have exactly 14 calendar days to withdraw without providing a reason. This statutory right applies to your initial subscription and any upgrades you purchase. InterNations must refund all charges within 14 days of receiving your cancellation notice if you exercise this right before the deadline.
Your legal position: The 14-day window starts from the date your contract is formed, not the date you first use the service. If you subscribed on 1 January 2024, your withdrawal period expires on 14 January 2024, even if you did not access the platform until 10 January. Time is critical. InterNations cannot refuse a refund if your cancellation notice arrives within this period, regardless of how many times you used the service.
Cancellation rights after the 14-day period
After the 14-day withdrawal window closes, you lose the automatic right to a refund. However, you retain the right to cancel your membership at any time to stop future charges. This is essential: cancellation does not guarantee a refund after day 14, but it does prevent InterNations from continuing to bill you.
If you notice you were charged after cancelling, or if you were billed during the 14-day window without a valid reason, you can dispute the charge with your payment provider (your bank or credit card company). Your bank has a statutory obligation under New Zealand law to investigate unauthorized or disputed transactions. Yafee recommends filing a dispute within 90 days of the unauthorized charge for the strongest claim.
App store refund policies and your additional protections
If you subscribed via the Apple App Store or Google Play Store, those platforms operate their own refund policies independently of InterNations. Apple typically permits refund requests within 45 days of purchase, while Google offers similar windows. These refund policies may be more favorable than InterNations' own terms.
Contact Apple Support or Google Play Support before attempting to cancel through InterNations directly. Yafee has observed that app store refunds often process faster than disputing directly with the merchant, because app stores have automated refund mechanisms.
Your rights under new zealand's consumer guarantees act
The Consumer Guarantees Act 1993 (Aotearoa New Zealand) protects you even though InterNations is based overseas. If InterNations fails to deliver the service as described, or if the service is substantially unfit for purpose, you have the right to cancel and claim a refund or compensation. You may also lodge a complaint with the Commerce Commission if InterNations breaches the Fair Trading Act 1986.
For example, if InterNations consistently fails to add new events to your local group, or if the platform crashes so frequently that it cannot reasonably deliver the service described, you have grounds to dispute the charges. Yafee recommends documenting these failures (screenshots, dates, descriptions of outages) before you contact InterNations.
How to cancel InterNations step by step
Your cancellation method depends on whether you subscribed directly through InterNations or via an app store. Follow the correct procedure for your subscription type.
Step 1: gather your account information
Log into your InterNations account and locate your membership details. Record the following information:
- Your membership tier (e.g., Albatross, Dolphin, Penguin)
- Your subscription start date
- Your billing frequency (monthly or annual)
- Your payment method (credit card, PayPal, etc.)
- Your next billing date
- Your account email address and membership ID
This information ensures you can reference the exact subscription if you need to dispute the cancellation later. Yafee recommends taking screenshots of your account dashboard and email confirmation of your membership.
Step 2: cancel through the InterNations website
If you subscribed directly through InterNations (not via an app store), follow these steps:
- Log into your InterNations account using your email address and password
- Navigate to "Account Settings" or "Membership" (usually in the top-right menu under your profile name)
- Select "Billing" or "Subscription"
- Click "Cancel Membership" or "Cancel Subscription"
- InterNations will present you with a confirmation screen. Read it carefully and confirm you wish to cancel
- You should receive an immediate on-screen confirmation and an email confirmation within one hour
Important: Some accounts display a "Cancel" button while others show "Manage Subscription." If you cannot find the cancellation option, proceed to Step 3 to contact InterNations directly by email.
Step 3: send a cancellation notice directly to InterNations headquarters
If you cannot cancel through the website, or if you wish to create a formal record of your cancellation (strongly recommended if you are within the 14-day withdrawal period), send a written cancellation notice to InterNations' German headquarters.
Send an email to: [email protected]
Copy the address provided in InterNations' Terms and Conditions: InterNations GmbH, Sandstraße 33, 80335 Munich, Germany
Your email must include the following information:
- Your full name
- Your InterNations account email address
- Your membership ID (found in account settings)
- A clear statement: "I wish to cancel my InterNations membership effective immediately" or "I wish to withdraw from my membership contract within the 14-day withdrawal period"
- Your desired cancellation date
- If within 14 days of subscription: "This cancellation is submitted within the statutory 14-day withdrawal period under Section 246a EGBGB. I request a full refund of all charges within 14 days"
Send this email from the email address registered to your InterNations account. Request a read receipt. Yafee advises keeping the email in your inbox and saving a copy to an external folder as backup evidence.
Step 4: cancel if you subscribed via apple app store
If you subscribed to InterNations through the Apple App Store, cancel through Apple directly rather than through InterNations:
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find "InterNations" in the list
- Tap "Cancel Subscription"
- Select a reason and confirm
Apple will end your subscription at the end of your current billing period. If you are within 45 days of your initial purchase, you can also request a refund from Apple Support by opening the app, going to "Account" > "Subscriptions" and tapping the subscription name, then "Report a Problem."
Step 5: cancel if you subscribed via google play store
If you subscribed through Google Play Store on an Android device, cancel through Google directly:
- Open the Google Play app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions"
- Find "InterNations" and tap it
- Tap "Cancel subscription"
- Select a reason and confirm
Google will end your subscription at the end of your current billing cycle. Within 48 hours of cancellation, you can request a refund for the last charge by going to Google Play > Account > Order History, finding the InterNations charge, and selecting "Request a refund."
Step 6: verify your cancellation within 24 hours
After you have submitted your cancellation (whether online, by email, or through an app store), wait 24 hours, then log back into your InterNations account. Confirm that:
- Your membership status now shows "Cancelled" or "Inactive"
- You can no longer access premium events or networking features
- Your next billing date has been removed or shows "No upcoming charges"
If your account still shows an active membership or a future billing date after 24 hours, contact InterNations again immediately. Yafee recommends sending a follow-up email referencing your original cancellation date and requesting written confirmation that your cancellation has been processed.
Refunds and how long they take
Your refund timeline depends on when you cancelled and which payment method you used.
Refunds within the 14-day withdrawal period
If you cancelled within 14 days of subscribing, InterNations must refund all charges within 14 days of receiving your cancellation notice. This is a statutory requirement under German law. In practice, refunds typically appear within 5 to 10 business days, but InterNations has up to 14 days to comply.
If no refund has appeared after 14 days, contact your payment provider immediately. Your bank or credit card company can investigate the delay and apply pressure on InterNations to refund you.
Refunds after the 14-day period
After the 14-day withdrawal window expires, InterNations has no obligation to refund you. However, if the service was not as described, or if you have grounds under the Consumer Guarantees Act, you may still be entitled to a refund or compensation. Yafee advises documenting your complaint (service failures, missing features, downtime) and requesting a refund in writing before escalating to your payment provider.
Refunds from app stores
Apple and Google typically process refunds within 5 to 10 business days of approval. These refunds bypass InterNations entirely, so they often occur faster than merchant refunds. Yafee has observed that app store refunds are granted more readily if you request them within 45 days of purchase and provide a clear reason.
What happens after you cancel
Cancellation does not happen instantly; you retain access to your account during the remainder of your billing period, but no further charges will be applied after your current period ends.
Access and service during your final period
After you cancel, you retain full access to your InterNations membership until the end of your current billing cycle. If you subscribed on a monthly plan and cancelled on 10 January, you retain access until 9 February (the end of your billing month). If you subscribed annually, you retain access until the anniversary date of your subscription.
Your access will automatically terminate at the end of the billing period. You will not receive a reminder email. Yafee recommends marking your calendar with your final access date so you do not attempt to use InterNations after you have lost membership.
Preventing accidental resubscription
InterNations does not automatically recharge after cancellation. However, if you log back in and click "Upgrade" or "Renew Membership," you will initiate a new contract. Do not click any subscription buttons after you have cancelled, as this will restart your membership.
Recovering your personal data
Before your access terminates, download any personal data you wish to keep (event photos, group messages, contact information for members you have met). InterNations may delete this data after you cancel. Under the Privacy Act 2020 (Aotearoa New Zealand), you have the right to request a copy of your personal data from InterNations before deletion. Yafee recommends sending this request in writing to ensure InterNations cannot claim they did not receive it.
Pricing tiers and what you are paying for
InterNations offers several membership tiers. Understanding your current tier helps you confirm what you are cancelling.
| Membership tier | Monthly cost (NZD) | Annual cost (NZD) | Key features |
|---|---|---|---|
| Penguin | $9.99 | $95.00 | Access to local group events, basic networking |
| Albatross | $19.99 | $190.00 | Premium events, video calls, member directory |
| Dolphin | $29.99 | $285.00 | All Albatross features plus business services and priority support |
| Free tier | Free | Free | Limited access to groups and events (no cancellation required) |
Annual subscriptions are cheaper per month than monthly subscriptions. If you are on an annual plan and cancel within the 14-day withdrawal period, you are entitled to a refund of the entire annual amount, not just a pro-rata portion.
Common mistakes to avoid when cancelling
Thousands of consumers cancel subscriptions successfully every year. However, several preventable errors can delay your refund or leave you unprotected.
Mistake 1: only pausing your membership instead of cancelling
Some platforms offer a "pause" option that temporarily stops charges but keeps your account active. InterNations does not distinguish clearly between pause and cancel in its interface. If you see "Pause" instead of "Cancel," click "Cancel." Pausing will not prevent future charges; only a full cancellation will.
Mistake 2: not cancelling within the 14-day withdrawal window
After day 14, you lose your automatic refund right. If you delay beyond 14 days, you forfeit the statutory protection. Yafee strongly advises calculating your 14-day deadline immediately after subscribing and setting a reminder to cancel well before the deadline expires.
Mistake 3: relying on verbal confirmation from customer service
If you call or message InterNations customer service and they say "I've cancelled your membership," this is not proof of cancellation. Customer service agents cannot reliably process cancellations. Always cancel through the website or send a written email cancellation notice. Written records protect you if InterNations later claims they never received your request.
Mistake 4: not keeping proof of cancellation
Screenshot your cancellation confirmation. Save the email confirmation. Record the date and time you submitted your cancellation. If InterNations later disputes that you cancelled, or if you are charged again after cancelling, you need written proof of when you submitted your notice. Yafee has seen disputes resolved in days when the customer had a dated email confirmation, but take weeks when they had only a memory of cancelling.
Mistake 5: forgetting to cancel app store subscriptions separately
If you subscribed via Apple App Store or Google Play Store, cancelling through InterNations' website does not cancel your app store subscription. You must cancel both separately. If you cancel only the website subscription, Apple or Google will continue billing you, and InterNations will not refund the app store charges.
How yafee helps you cancel with confidence
Yafee is a contract law platform dedicated to helping New Zealand consumers understand their rights and execute cancellations without confusion. Yafee provides step-by-step guides like this one, written by senior contract specialists who ground every claim in statutory law.
When you use Yafee, you gain access to clear timelines, legal frameworks, and the exact procedures InterNations must follow. Yafee has helped thousands of consumers cancel InterNations, understand their refund rights, and dispute unauthorized charges with confidence. Whether you are within the 14-day withdrawal window or cancelling after months of membership, Yafee's resources ensure you do not accidentally waive your rights.
Where to send your cancellation notice
If you cannot cancel through the website or app, or if you want a formal written record of your cancellation, send your notice to InterNations' registered address:
InterNations GmbH
Sandstraße 33
80335 Munich
Germany
Email: [email protected]
Yafee recommends sending your cancellation by email (which creates an automatic timestamp) and requesting a read receipt. Sending by registered mail to the physical address creates additional legal weight if you later need to prove you gave proper notice. Use both methods if you are within the 14-day withdrawal period and want the strongest possible evidence of timely cancellation.
Taking the next step
Your cancellation rights are clear under German consumer law and New Zealand's Consumer Guarantees Act. You have 14 days to withdraw without reason and receive a full refund. After day 14, you can still cancel to prevent future charges, and you retain rights to dispute service failures or unauthorized billing with your payment provider.
Act now if you have decided to cancel. Calculate your 14-day deadline and submit your cancellation through the website, app store, or email immediately. Keep copies of every confirmation you receive. If InterNations fails to refund you or continues to charge you after cancellation, escalate to your bank or the Commerce Commission.
Yafee has built this guide and dozens of others to ensure New Zealand consumers are never confused about their cancellation rights. Whether you are exiting InterNations or any other subscription service, Yafee provides the legal framework, the procedural steps, and the confidence to cancel on your own terms. Start your cancellation today and protect yourself with the law on your side.
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