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Frequently asked questions
Cancel Feetfinder: Step-by-Step Guide
How to cancel FeetFinder in new zealand: your rights and step-by-step guide
What FeetFinder is and why you might cancel
FeetFinder is an online marketplace where creators and buyers exchange foot-focused digital content through a web browser. The platform operates on a peer-to-peer model: you either list content for sale as a creator or purchase content from other users as a buyer. Unlike mainstream social platforms, FeetFinder has no official mobile app, so all account management-including subscription cancellation-takes place through your web browser only.
You may be cancelling FeetFinder because your trial period has ended, the service no longer meets your needs, or you want to stop recurring charges appearing on your credit or debit card. Whatever your reason, Yafee has built this guide to walk you through the exact cancellation steps and protect your rights under New Zealand consumer law. Yafee specialises in contract cancellation, and we've helped thousands of New Zealand users regain control of their subscriptions.
How FeetFinder works
FeetFinder offers tiered membership plans for creators, each with different listing limits, commission rates, and visibility options. Buyers can subscribe to access creator content or purchase individual items. All transactions happen through the website because no official FeetFinder application exists in the Google Play Store or Apple App Store.
A critical warning about counterfeit apps
Warning: Any application claiming to be FeetFinder on app stores is almost certainly fraudulent. Do not install these apps. Always use the official website in your web browser to manage your account and initiate cancellation. If you have accidentally installed a suspicious app, uninstall it immediately and change your FeetFinder password through the legitimate website.
Your consumer rights in new zealand and how they apply
New Zealand consumer law gives you substantial protections when you cancel digital services, and understanding these rights puts you in a strong position if FeetFinder refuses your cancellation request.
The consumer guarantees act and digital content
The Consumer Guarantees Act 1993 requires that digital services be of acceptable quality, fit for their stated purpose, and delivered with appropriate safeguards. However, the Act includes a significant limitation: once you have accessed and accepted digital content with your consent, you generally lose the right to cancel within the standard 14-day cooling-off period. This means if you downloaded or viewed paid content immediately after purchase, FeetFinder may argue that you waived your cancellation rights by accepting delivery.
Nevertheless, you retain strong protections if the service fails to match its description, includes hidden charges, or misrepresents its terms. If you purchased a free trial that automatically converted to a paid subscription without clear, explicit notification beforehand, you may have grounds to dispute the charge under New Zealand's misleading conduct rules. Yafee recommends documenting all evidence: screenshots of trial terms, auto-renewal consent pages, billing notifications, and cancellation attempts.
The fair trading act and misleading conduct
New Zealand's Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If FeetFinder automatically renewed your subscription without your informed, explicit consent, or deliberately buried cancellation instructions to make them difficult to find, you can lodge a formal complaint with the Commerce Commission-New Zealand's independent consumer regulator. The Commission investigates unfair contract terms, hidden charges, and misleading practices, and has the power to order refunds and penalties.
Your legal position
You have the right to cancel FeetFinder if the company fails to provide clear cancellation instructions, auto-renewed without consent, or misrepresented trial terms. You can request a refund for charges you did not authorise. If FeetFinder refuses, you can escalate to the Commerce Commission at www.comcom.govt.nz with evidence of the disputed charge and your cancellation attempts. Yafee has seen the Commission resolve subscription disputes in consumers' favour when evidence is clear.
How to cancel FeetFinder step by step
Cancellation on FeetFinder is straightforward if you follow these precise steps through your web browser.
Step 1: log in to your FeetFinder account
Open your web browser and navigate to the FeetFinder website. Enter your email address and password to log in to your account. If you have forgotten your password, click the "Forgot Password" link and follow the email recovery process before proceeding.
Step 2: navigate to your account settings or subscription management
Once logged in, locate your account settings. This is typically found in a menu at the top right of the page (often represented by your profile icon or a three-line menu). Look for options labelled "Settings," "Account," "Billing," or "Subscription." Click on the appropriate option to access your subscription details.
Step 3: find your active subscription or membership plan
In your account settings, locate the section displaying your current membership or subscription status. This section will show your plan type, renewal date, and associated charges. Review this information carefully to confirm which subscription you intend to cancel.
Step 4: select the cancel or downgrade option
Within your subscription management section, you will see a button or link labelled "Cancel Subscription," "Cancel Membership," "Pause," or "Downgrade." Click this option. Some services offer downgrade options instead of outright cancellation-choose based on your preference.
Step 5: confirm your cancellation and review the final steps
FeetFinder will ask you to confirm your cancellation decision. You may be presented with a retention offer (a discount or reduced price to keep your subscription). If you wish to proceed with cancellation, confirm your choice. FeetFinder will display a confirmation message. Take a screenshot of this confirmation for your records.
Step 6: request a refund if you have not received the service
If you were charged for a subscription period during which you did not receive the promised content or access, or if you cancel within days of being charged, contact FeetFinder's support team requesting a refund. Use the contact form on the website or email their support address. Reference your cancellation confirmation number and explain why you believe a refund is justified. Under the Consumer Guarantees Act, you have grounds for a refund if the service was not delivered as described.
Refund rights and expectations
FeetFinder's refund policy varies depending on when you request cancellation and whether you have accessed content.
When you are entitled to a refund
You may be entitled to a refund if you cancel within 14 days of purchase and have not accessed the content (under the Consumer Guarantees Act cooling-off provision, subject to the digital content exception). You are also entitled to a refund if you were charged without authorization, if the service was not delivered as promised, or if you cancel before your renewal date and are charged despite cancellation. Yafee recommends requesting a refund in writing (via email) so you have a record of your request.
How to request a refund from FeetFinder
- Gather your evidence: order confirmation, billing statement, cancellation confirmation, and any screenshots showing the charge and your refund justification.
- Visit the FeetFinder website and locate the contact or support page.
- Use the support form or email the support team directly with the subject line "Refund Request" or "Unauthorized Charge."
- In your message, provide your account email, the date of the charge you dispute, the amount, and a clear explanation of why you believe a refund is justified.
- Request a written response confirming receipt of your refund request within 5 business days.
- If FeetFinder does not respond within 2 weeks or refuses your refund without justification, escalate to the Commerce Commission.
Typical refund timeframes
If FeetFinder approves your refund, the money typically appears in your bank account or on your credit card statement within 5 to 10 business days. The exact timeframe depends on your bank's processing speed. Monitor your bank account during this period.
What happens after you cancel
Cancelling your FeetFinder subscription is not the end of your relationship with the platform-it is a transition point.
Your account after cancellation
Once you cancel, your paid membership benefits will cease at the end of your current billing cycle. You may retain access to your account and any content you own or have created until the renewal date passes. After that, you will lose access to premium features but your profile may remain visible on the platform (depending on FeetFinder's policy). If you wish to delete your profile entirely, contact FeetFinder support to request complete account deletion.
Monitor your bank statements
After cancelling, check your bank statement or credit card bill for the next 2 to 3 billing cycles to confirm that FeetFinder has stopped charging you. If a charge appears after your cancellation date, take a screenshot and contact FeetFinder immediately, referencing your cancellation confirmation. If they do not respond, lodge a dispute with your bank or credit card issuer.
Preserve your evidence
Keep all cancellation confirmations, refund requests, and communications from FeetFinder indefinitely. If a dispute arises later, this documentation protects you and strengthens any complaint to the Commerce Commission. Yafee advises storing screenshots and emails in a dedicated folder on your computer or cloud storage.
Common mistakes to avoid when cancelling
Cancelling your subscription is simple once you know the right process, and these common pitfalls can be easily sidestepped with care.
Mistake 1: assuming your account deletion means cancellation
Deleting your FeetFinder account or profile does not automatically cancel your subscription. You must explicitly cancel your paid membership first, then request account deletion separately if you wish. Check your billing records to confirm the subscription is cancelled before deleting your profile.
Mistake 2: not checking for auto-renewal settings
FeetFinder may have auto-renewal enabled by default. Even after cancelling, check whether the auto-renewal toggle is off. Some users cancel the membership but accidentally leave auto-renewal switched on, resulting in unexpected charges. Yafee recommends verifying that auto-renewal is disabled and capturing a screenshot as proof.
Mistake 3: requesting a refund without clear evidence
If you request a refund without documenting why you believe you are entitled to one, FeetFinder is more likely to refuse. Always include your order confirmation, billing date, charge amount, and a clear explanation referencing either the Consumer Guarantees Act or Fair Trading Act grounds for your refund (e.g., "Service not delivered as described" or "Auto-renewed without informed consent").
Mistake 4: not following up on a refund request
If FeetFinder does not respond to your refund request within 2 weeks, send a follow-up email. If there is still no response after 4 weeks, lodge a complaint with the Commerce Commission. Silence from a company does not mean your refund will not happen; it means you must escalate your claim through the formal regulatory channel.
Pricing and subscription plans
Understanding FeetFinder's pricing structure helps you decide whether cancellation is the right choice.
| Plan type | Cost | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Free (buyer) | NZ$0 | N/A | Browse profiles, limited content access | Casual users exploring the platform |
| Premium (buyer) | Varies by region (typically NZ$10-20/month) | Monthly | Full content access, unlimited messaging | Regular buyers seeking full access |
| Creator tier 1 | Typically NZ$5-15/month | Monthly | Up to 20 listings, basic analytics | New creators testing the platform |
| Creator tier 2 | Typically NZ$20-35/month | Monthly | Up to 100 listings, advanced analytics | Active sellers building income |
| Creator tier 3 | Typically NZ$40-60/month | Monthly | Unlimited listings, priority support, featured placement | Professional creators maximizing visibility |
| Trial period | Often free or discounted (NZ$0-5) | 7 or 14 days, then auto-renews | Limited access to full features | Users testing before committing |
All FeetFinder plans renew automatically unless you cancel before the renewal date. If you are on a trial that converts to a paid plan, check your confirmation email for the renewal date and price before you are charged.
When to cancel and when to keep your subscription
Deciding whether to cancel depends on your usage and satisfaction with the service.
| Reason | Cancel | Keep |
|---|---|---|
| You have not used the platform in the last 30 days | Strong case to cancel | Only if you plan to return soon |
| Trial auto-renewed without your clear consent | Cancel and request refund | Not applicable |
| You are a casual buyer exploring content | Consider cancelling | Only if content quality justifies monthly cost |
| You are an active creator generating regular sales | Only if revenue no longer justifies subscription | Keep if plan supports your income |
| You are charged but cannot access promised features | Cancel immediately and request refund | Not applicable |
| You plan to resume activity in 2-3 months | Cancel to avoid charges | Only if you will be active within 30 days |
If FeetFinder refuses to cancel or refund
If FeetFinder ignores your cancellation request or refuses a refund you believe is justified, you have formal recourse through New Zealand's consumer protection framework.
Step 1: send a formal written demand
Send FeetFinder an email titled "Formal Demand for Cancellation and Refund" clearly stating your grounds under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. Include all evidence: order confirmation, billing statements, cancellation screenshots, and dates of all previous requests. Give FeetFinder 14 days to respond and comply.
Step 2: dispute the charge with your bank
If FeetFinder continues charging after you have cancelled, contact your bank or credit card issuer and report the unauthorized transaction. Provide your cancellation confirmation and evidence of your cancellation request. Your bank can reverse the charge and may investigate further on your behalf.
Step 3: escalate to the commerce commission
If FeetFinder refuses to cancel or refund and your bank cannot help, lodge a formal complaint with the Commerce Commission. Visit www.comcom.govt.nz and complete their online complaint form. Include all evidence: your cancellation request, FeetFinder's response (or lack thereof), billing records, and a clear description of why you believe the company breached the Consumer Guarantees Act or Fair Trading Act. The Commission investigates at no cost to you and can order the company to refund you and pay a penalty.
Contacting FeetFinder's support and address
FeetFinder does not publish a dedicated postal address for New Zealand customers. The company's only publicly listed mailing address is located in Carson City, Nevada, United States. This presents a challenge for New Zealand consumers seeking formal written correspondence.
How to contact FeetFinder
Use the contact form on the FeetFinder website (the most reliable method) or email their support team directly. Request a response confirming receipt of your cancellation request within 5 business days. Keep all email correspondence in a folder for your records. If you must send a formal letter, address it to FeetFinder's Carson City office, but note that postal delays and time-zone differences may slow responses. Yafee recommends using the website contact form for cancellation requests, as email provides a documented trail of communication.
FeetFinder's registered address (United States only):
FeetFinder
Carson City, NV
United States
This address is provided for reference only; New Zealand consumer protection is best pursued through the Commerce Commission if FeetFinder does not respond promptly to your cancellation request via their website contact form.
Summary and next steps
Cancelling FeetFinder in New Zealand is straightforward provided you follow the precise steps outlined above: log in to your account, navigate to subscription settings, and select the cancellation option. Your cancellation is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If FeetFinder refuses to cancel or process a justified refund, escalate to the Commerce Commission at www.comcom.govt.nz with full evidence.
Yafee has guided thousands of New Zealand consumers through subscription cancellations and disputes with digital platforms. Our contract law specialists understand the specific protections New Zealand law provides, and we ensure you are treated fairly. If you need further assistance or have questions about your cancellation rights, Yafee's guidance is available to help you reclaim control of your subscriptions and finances. Yafee is your partner in holding digital platforms accountable to New Zealand consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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