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Frequently asked questions
Cancel Beyond Body: Step-by-Step Guide
How to cancel Beyond Body in new zealand and protect your rights
What Beyond Body offers and why you might want to cancel
Beyond Body is a subscription wellness app that delivers personalised meal plans and workout routines through a mobile application and digital content library. The service combines habit tracking, recipe databases, and ongoing fitness programming to create a tailored health journey based on your fitness level and dietary preferences. Many customers find value in the customised approach, but sometimes the service no longer aligns with your goals, budget, or lifestyle. Understanding how to cancel Beyond Body cleanly and knowing your consumer rights under New Zealand law puts you back in control of your subscription and your money.
Core features included with Beyond Body
The Beyond Body platform delivers a companion app with integrated habit and recipe tracking, personalised eBooks or printed workout content, and ongoing programme updates tailored to your needs. If you have already paid for a subscription and now want to move forward, Yafee is here to guide you through every cancellation step without frustration or hidden charges. The service is built around delivering customised content based on your preferences, but if it is no longer serving you, you have clear rights to cancel.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase services, regardless of where or how you bought them. You have clear statutory rights that Beyond Body must respect, and understanding these puts you in a strong position if disputes arise.
What the consumer guarantees act means for you
Under the Consumer Guarantees Act 1993, any service you purchase must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Beyond Body's personalised plans are faulty, misleading, or fail to match the description when you signed up, you have the right to a refund, replacement, or repair. The service must also be provided with proper care and skill. If you discover that your subscription does not deliver what was promised-such as personalised meal plans that do not suit your dietary needs or workout routines that do not match your fitness level-you can request a refund even if Beyond Body's standard policy says "no refunds for change of mind." Yafee recommends you gather evidence before contacting the company: screenshots of the app, emails confirming what you were promised, and notes on what actually arrived. The Commerce Commission (comcoms.govt.nz) is your escalation point if Beyond Body refuses to honour your statutory rights.
Your legal position on distance purchases
You have a statutory right to cancel distance purchases (including app subscriptions) within a reasonable period if the service does not meet legal standards. Beyond Body cannot force you to keep paying for a subscription that fails to deliver core features or is sold with misleading claims. Keep records of all communications with Beyond Body-especially emails to [email protected] these form evidence if you need to escalate to the Commerce Commission. The burden of proof rests with the service provider to show they delivered exactly what you paid for.
Pricing and subscription plans for Beyond Body
Beyond Body offers multiple subscription tiers across different platforms, with pricing that varies by region and payment method.
Typical Beyond Body plan costs in new zealand
| Plan type | Approximate cost (NZD) | Billing cycle | Platform |
|---|---|---|---|
| Monthly (direct website) | $25-$35 | Monthly renewal | beyondbody.me |
| Annual (direct website) | $200-$280 | Annual renewal | beyondbody.me |
| Apple App Store monthly | $28-$38 (approx.) | Monthly renewal | Apple |
| Google Play monthly | $28-$38 (approx.) | Monthly renewal | |
| Trial offers | $0-$5 (limited days) | Then standard rate | All platforms |
| Bundle or promotional offers | Variable | Varies | All platforms |
If you signed up via a trial offer, mark your calendar before the trial converts to a paid plan. The conversion date is when charges will begin unless you cancel in advance. Yafee advises checking your confirmation email for the exact renewal date, as this is critical for cancelling before you are charged.
How to cancel Beyond Body: step-by-step by platform
Beyond Body allows cancellation through its online account portal or by direct email contact, depending on which platform you used to subscribe.
Cancel if you subscribed on the Beyond Body website
- Log in to your Beyond Body account at beyondbody.me/client/login using your registered email and password.
- If you have forgotten your password, select "Forgot password" and reset it via the email sent to you.
- Navigate to your account settings or subscription management section (usually labelled "Account", "Settings", or "Billing").
- Look for a section titled "Subscription", "Manage subscription", or "Billing information".
- Select the option to "Cancel subscription" or "Downgrade plan".
- Beyond Body may ask you to confirm your cancellation or select a reason for leaving.
- Do not skip this step-confirm the cancellation immediately.
- Verify your cancellation by checking your email for a confirmation message from [email protected].
- Save this email as proof of cancellation for your records.
- The email should confirm the date your subscription ends.
- If you do not receive a confirmation email within 24 hours, contact Beyond Body at [email protected] with your account email and request written confirmation that your subscription has been cancelled.
- Include the date and time you attempted to cancel in your email.
Cancel if you subscribed via apple app store
- Open the Apple App Store on your iPhone or iPad.
- You cannot manage App Store subscriptions from a web browser on a Windows PC or Android device.
- Tap your profile icon in the top right corner of the App Store.
- Select "Account" or "Settings".
- Choose "Subscriptions" from the menu.
- A list of all your active subscriptions will appear.
- Find Beyond Body in the list and tap it.
- Tap "Manage subscription" or "Cancel subscription".
- Select "Cancel subscription" and confirm your choice.
- Apple will show you the date your subscription will end; this is your final day of access.
- You will receive a confirmation email from Apple to your registered Apple ID email address.
Cancel if you subscribed via google play
- Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
- If using a browser, log in with the Google account linked to your Beyond Body subscription.
- Tap your profile icon in the top right corner and select "Payments and subscriptions".
- On a web browser, select "Account" and then "Subscriptions".
- Choose "Subscriptions" (mobile) or "Manage subscriptions" (web).
- You will see all active subscriptions linked to your Google account.
- Find Beyond Body and tap it.
- Select "Cancel subscription" or "Manage" then "Cancel".
- Confirm your cancellation.
- Google will show you the final billing date and end-of-access date.
- You will receive a confirmation email from Google Play to your registered email address.
Cancel by direct email to Beyond Body
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- Use the email address associated with your Beyond Body account.
- Include the following information in the body of your email:
- Your full name.
- The email address linked to your Beyond Body account.
- Your account ID or order number (if you have it).
- A clear statement: "I request cancellation of my Beyond Body subscription effective immediately" or specify your preferred end date.
- A brief reason for cancellation (optional but recommended).
- Send the email and wait for a response.
- Beyond Body should respond within 3 to 5 business days with written confirmation of your cancellation.
- If you do not receive a response within one week, send a follow-up email referencing your original request.
- Save all email correspondence as evidence.
- If Beyond Body later claims you did not cancel, you have written proof to escalate to the Commerce Commission.
Refund eligibility and how to claim a refund from Beyond Body
Your refund rights depend on when you cancel and whether the service delivered what was promised under the Consumer Guarantees Act 1993.
When you are entitled to a refund
You are entitled to a refund in the following circumstances:
- Service not as described: If Beyond Body's personalised meal plans or workout routines do not match the description on the website or in marketing material you relied on when purchasing.
- Service is faulty: If the app crashes, personalised content is missing, or features advertised are not functional.
- Service is unfit for purpose: If the meal plans do not suit your stated dietary requirements or the workouts do not match your fitness level despite personalisation.
- Within a reasonable timeframe: You must request a refund within a reasonable period-usually within 14 to 30 days of discovering the fault, but not necessarily within the trial period.
- Cancellation before charge: If you cancel before the trial ends, you should not be charged at all.
How to request a refund from Beyond Body
- Gather evidence of the problem:
- Screenshots or recordings of app errors or missing features.
- Emails from Beyond Body describing what you were promised.
- Notes on the specific meals or workouts that did not match your needs.
- Screenshots of your bank statement showing the charge.
- Contact Beyond Body via email to [email protected] with the subject line "Refund Request-[Your account email]".
- Clearly describe the fault or mismatch.
- State that you are requesting a refund under the Consumer Guarantees Act 1993 because the service did not meet legal standards.
- Include all supporting evidence as attachments or within the email body.
- Request a response within 7 days.
- Wait for Beyond Body's response.
- If they approve, they will provide instructions for a refund (usually back to your original payment method within 5 to 10 business days).
- If they decline, move to the next step.
- If Beyond Body refuses, escalate to the Commerce Commission.
- Visit comcoms.govt.nz and file a complaint.
- Provide all evidence, emails, and communication history.
- The Commerce Commission can investigate and force a refund if they find the service breached the Consumer Guarantees Act.
What happens to your access after cancellation
Once you cancel your Beyond Body subscription, your access to the app and personalised content will end on your specified end date. If you cancel mid-cycle, you typically retain access until the end of your billing period. For example, if you cancel on day 10 of a monthly subscription, you keep access for the remaining 20 days, then lose access when the month ends. Some subscriptions allow immediate access removal; check your cancellation confirmation email for the exact end date.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, and staying aware of common pitfalls keeps you from losing money or access unexpectedly.
Mistake 1: forgetting to cancel before the trial ends
Beyond Body trial periods often convert to paid subscriptions automatically. Mark the trial end date on your calendar and set a phone reminder for 2 days before it ends. If you miss the deadline, you will be charged the full monthly or annual rate. Once charged, contact Beyond Body immediately at [email protected] requesting a refund, as you did not consent to the paid charge. Yafee advises checking your confirmation email for the exact conversion date as soon as you sign up.
Mistake 2: cancelling only on the app but not on the subscription platform
Deleting the Beyond Body app from your phone does not cancel your subscription. You must cancel through the platform where you subscribed (the website, Apple App Store, or Google Play). If you delete the app without formally cancelling, you will continue to be charged. Always cancel through the account portal or email, then delete the app if you wish.
Mistake 3: not saving your cancellation confirmation
Always save the confirmation email from Beyond Body or the platform (Apple, Google) as proof of cancellation. If you are charged after cancelling, you need written evidence to dispute the charge with your bank or the Commerce Commission. If you do not receive a confirmation email within 24 hours, email [email protected] and request written confirmation in reply.
Mistake 4: cancelling on one device but not checking all platforms
If you subscribed on both the website and the Apple App Store, you must cancel both subscriptions separately. Cancelling one does not cancel the other. Check all platforms where you may have signed up, then verify each cancellation independently.
Mistake 5: missing the commerce commission deadline
If Beyond Body refuses to refund you after you have requested one, you have 12 months from the charge to file a complaint with the Commerce Commission. Do not wait longer than this; your claim may be time-barred. Yafee recommends filing a complaint within 30 days of Beyond Body's refusal to increase your chances of a quick resolution.
After you cancel: what to expect and what to do next
Cancelling your Beyond Body subscription is the start of the process, not the end. Taking a few follow-up steps protects you from hidden charges and ensures a clean break.
Confirm your cancellation took effect
Within 3 to 5 days of cancelling, check your subscription status again by logging into beyondbody.me/client/login or the platform where you subscribed (Apple App Store or Google Play). Your subscription should now show as "Cancelled" or "Active until [date]". If it still shows as active with no end date, contact [email protected] immediately with your cancellation date and request confirmation of the cancellation.
Monitor your bank statements and app store charges
Review your bank statement for the next two billing cycles to ensure you are not charged after cancellation. If an unexpected charge appears, take a screenshot and contact your bank to dispute it. Provide your bank with the cancellation confirmation email from Beyond Body as evidence that you cancelled before the charge was made.
Unsubscribe from Beyond Body emails
Beyond Body may continue to send you promotional emails even after cancellation. Find an unsubscribe link at the bottom of their emails (usually marked "Unsubscribe" or "Manage preferences") and click it. If you receive marketing emails after unsubscribing, reply to one email with "Unsubscribe" or forward it to [email protected] with a request to remove your email address.
Request deletion of your personal data (optional)
If you want Beyond Body to delete your personal data-including your account, activity history, and meal preferences-send an email to [email protected] requesting "deletion of personal data under the Privacy Act 2020". Beyond Body must comply within 20 working days. This is optional but recommended if you prefer not to leave a data footprint.
Reasons to cancel Beyond Body and alternatives to consider
You might cancel Beyond Body for many valid reasons, and understanding your options helps you choose the right next step.
Cost and budget constraints
At $25 to $35 per month (or $200 to $280 per year), Beyond Body may not fit your budget. If cost is your concern, consider free or lower-cost alternatives such as MyFitnessPal (free tier available), Strong (one-time purchase), or free YouTube workout channels from certified trainers. These options provide personalised content without ongoing subscription costs.
Lack of personalisation or results
If Beyond Body's meal plans do not suit your dietary restrictions or the workouts do not match your fitness level, cancelling is justified under the Consumer Guarantees Act. Before cancelling for this reason alone, contact Beyond Body to request adjustments to your profile; they may be able to re-personalise your content at no extra cost.
Technical issues or poor app performance
Frequent crashes, missing features, or slow loading times indicate a faulty service. Document these issues with screenshots and contact [email protected] requesting a refund. If Beyond Body does not resolve the technical problems, escalate to the Commerce Commission, as technical failures breach the "fit for purpose" standard in the Consumer Guarantees Act.
Switching to a local new zealand provider
If you prefer to work with a local trainer or nutritionist, cancelling Beyond Body in favour of a New Zealand-based service makes sense. Many local providers offer online coaching and personalised meal plans tailored to local food availability and health standards.
Common questions resolved on cancellation and refunds
Yafee has helped thousands of consumers cancel subscriptions cleanly and recover refunds where entitled.
What if Beyond Body will not cancel my subscription?
If Beyond Body ignores your cancellation request, follow these steps: first, send a follow-up email to [email protected] with the subject "Urgent: Cancellation confirmation required" and include your original cancellation date. If they do not respond within 7 days, file a complaint with the Commerce Commission (comcoms.govt.nz) and include all email correspondence as evidence. The Commerce Commission has power to compel cancellation and levy fines if Beyond Body is deliberately blocking cancellations.
Can i get a refund if i cancel after the trial period?
Yes, but only if the service was faulty or not as described. Simply changing your mind does not entitle you to a refund under the Consumer Guarantees Act; however, if Beyond Body's personalised features did not work or the meal plans were not actually personalised, you have grounds for a refund. Gather evidence and contact [email protected] within 30 days of discovering the fault.
How long does it take to get a refund?
If Beyond Body approves your refund, it typically processes within 5 to 10 business days back to your original payment method (debit card, credit card, or Apple/Google account). If you do not see the refund after 10 days, contact your bank to confirm it has not been delayed on their end. The Commerce Commission can pursue faster refunds if Beyond Body is deliberately delaying payment.
What if i cancel but am charged again the next month?
Contact your bank immediately to dispute the charge as "unauthorised" or "subscription cancelled". Provide your bank with the cancellation confirmation email from Beyond Body. Your bank will typically refund the charge while they investigate. Simultaneously, email [email protected] stating that you cancelled and requesting an immediate refund and written explanation of why the charge occurred. If Beyond Body does not respond, file a complaint with the Commerce Commission.
Checklist for cancelling Beyond Body safely and completely
Use this step-by-step checklist to ensure you cancel Beyond Body without errors or missed steps.
| Action | Status | Notes |
|---|---|---|
| Note trial end date or next billing date | [ ] Done | Check your confirmation email for this date. |
| Log into beyondbody.me/client/login or your app store account | [ ] Done | Have your password reset link ready if needed. |
| Submit cancellation request via portal or email | [ ] Done | Save the cancellation date and time. |
| Save cancellation confirmation email | [ ] Done | Check your inbox and spam folder for the email. |
| Wait 3 to 5 days and verify cancellation status | [ ] Done | Log in again to confirm "Cancelled" status. |
| Monitor your bank and app store statements for 2 months | [ ] Done | Flag any unexpected charges immediately. |
How yafee protects your cancellation rights
Yafee specialises in guiding New Zealand consumers through subscription cancellations and disputes with service providers. Our legal framework ensures you understand the Consumer Guarantees Act 1993 and how it applies to your Beyond Body subscription. Yafee has helped thousands of consumers cancel subscriptions cleanly, recover refunds, and escalate complaints to the Commerce Commission when companies refuse to respect consumer rights. Whether you are cancelling for budget reasons, technical faults, or poor personalisation, Yafee provides the legal foundation and practical steps to cancel without losing money. Visit yafee.com today to access our full library of cancellation guides, contract templates, and consumer rights advice tailored to New Zealand law.
Final summary and next steps
Cancelling Beyond Body requires you to cancel through the platform where you subscribed (the website, Apple App Store, or Google Play) or by direct email to [email protected]. Save your cancellation confirmation, monitor your bank statements, and request a refund only if the service was faulty or not as described. Under the Consumer Guarantees Act 1993, you have clear statutory rights to cancel and claim a refund if Beyond Body breaches its obligation to deliver a service of acceptable quality and fit for purpose. If Beyond Body refuses, escalate to the Commerce Commission (comcoms.govt.nz). Yafee is your trusted resource for every step of this process and stands ready to help you navigate subscription disputes confidently and successfully.