How to cancel Mad Muscle in new zealand and take control of your fitness subscription

What Mad Muscle is and why you might be subscribed

Mad Muscle is a subscription-based fitness platform offering guided workout programs, personalised training plans, and optional meal plan add-ons via its website and mobile applications. You can access the service through iOS, Android, or the Mad Muscle website, choosing between monthly, quarterly, or annual subscription tiers. The platform maintains a 4.5 out of 5 user rating across New Zealand and charges you in NZD with automatic renewal on your billing date.

The service processes payments through three distinct channels: direct billing via the Mad Muscle website, in-app purchases through the Apple App Store, or in-app purchases through Google Play. Each method uses different payment systems, which means your cancellation process will depend on where you originally signed up. Understanding which platform holds your subscription is your first step toward cancelling effectively.

How Mad Muscle charges you

Your subscription renews automatically every month, quarter, or year depending on your plan selection. If you subscribed directly through the MadMuscles website, Mad Muscle processes your payment and bills you in NZD. If you subscribed via Apple or Google, those platforms retain payment details and take a commission on each transaction. This distinction affects where you cancel and which terms apply to your refund.

What your subscription includes

Your Mad Muscle membership unlocks video-guided workouts, structured training programs tailored to your fitness level, and access to optional meal planning features. Monthly subscriptions start at a lower entry point, while annual plans offer better value if you commit long-term. The platform markets itself to individuals who want coaching structure without hiring a personal trainer.

Why cancelling Mad Muscle matters and when to act

Your subscription renews automatically, which means charges continue every billing cycle unless you actively cancel. Many New Zealand consumers delay cancellation and lose money they did not intend to spend. Acting before your renewal date protects your bank account and gives you control over your fitness spending.

Common reasons to cancel immediately

Cancel now if you have not opened the Mad Muscle app in over a month, if you have switched to a different fitness platform, or if your financial situation has changed and the subscription no longer fits your budget. Cancel immediately if you signed up by accident or if the service quality does not match what you expected. Do not wait for the next billing cycle; cancelling today prevents tomorrow's charge.

When you might pause instead of cancelling

Before you cancel permanently, ask yourself whether a temporary pause would serve you better. Many fitness subscriptions offer suspension or freeze features that let you step away without losing your account, progress data, or settings. If you are travelling, recovering from injury, or simply need a short break from structured training, contact Mad Muscle support to enquire about a pause option. A pause preserves your subscription for when you are ready to return, whereas cancellation terminates your membership permanently.

Your consumer rights and legal protections in new zealand

Your right to cancel a subscription is protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which guarantee you fair dealing and transparent contract terms when you purchase services in New Zealand. Yafee understands that these protections give you legal standing when disputing charges or seeking refunds.

What the consumer guarantees act says about your cancellation

The Consumer Guarantees Act 1993 requires that services supplied to you are of acceptable quality, fit for purpose, and delivered with reasonable care. If Mad Muscle fails to deliver the service as described on its website or in its terms, or if charges continue after you cancel, you have grounds to dispute those charges through your bank or with the Commerce Commission. Your right to cancel exists independently of whether Mad Muscle makes cancellation easy or difficult; the law protects your ability to end the contract on reasonable notice.

Your legal position when you cancel

When you submit a cancellation request, you are exercising your contractual right to terminate the subscription. New Zealand law does not mandate a specific cooling-off period for subscription services purchased online, but the Fair Trading Act 1986 requires that Mad Muscle acts honestly and fairly when processing your request. If Mad Muscle continues to charge you after you have submitted a valid cancellation, those charges are recoverable through your bank's dispute process or through the Commerce Commission. Document your cancellation request by saving emails, screenshots of confirmation pages, or any acknowledgement from Mad Muscle. This documentation protects you if you need to dispute charges later.

How to cancel Mad Muscle through the website

If you signed up and paid directly through the MadMuscles website, use these steps to cancel your subscription before your next billing date.

Step one: log in to your account

Open a web browser and navigate to the official MadMuscles website. Enter your email address and password to log in to your account. If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your email.

Step two: navigate to your subscription settings

Once logged in, click on "My Account" or "Account Settings" in the navigation menu. Look for a section labelled "My Subscription" or "Billing". This page displays your current subscription tier, next billing date, and payment method.

Step three: locate and click the cancellation button

1. On the "My Subscription" page, locate the "Cancel Renewal" or "Cancel Subscription" button.
   • Note: This button may take up to 24 hours to appear after you first request it, so log in again the following day if you do not see it immediately.
2. Click the cancellation button to initiate the cancellation process.
3. Mad Muscle may display a survey asking why you are leaving; you can skip this or complete it if you wish.

Step four: confirm your cancellation

Mad Muscle will ask you to confirm that you want to cancel. Click "Yes, cancel my subscription" or similar confirmation text. Do not close the page until you see a confirmation message or receive a confirmation email.

Step five: save your confirmation and check your expiry date

Note the expiry date displayed on your cancellation confirmation. You retain access to Mad Muscle until this date passes; your membership does not end immediately. Check your email for a cancellation confirmation from MadMuscles within 24 hours. If you do not receive this email, log back in and verify that the cancellation went through.

How to cancel Mad Muscle through the apple app store

If you subscribed to Mad Muscle through the Apple App Store, Apple processes your payment and manages your subscription. You must cancel through your Apple account, not through the Mad Muscle app itself.

Step one: open the app store settings on your device

On your iPhone, iPad, or Mac, open the App Store application. Tap or click your profile icon in the top right corner of the screen. Select "Subscriptions" from the menu.

Step two: find the Mad Muscle subscription

In the Subscriptions section, you will see a list of all active subscriptions linked to your Apple ID. Locate "Mad Muscle" or "MadMuscles" in this list and tap on it.

Step three: cancel your subscription

Tap "Cancel Subscription" or "Cancel Free Trial" depending on your subscription status. Apple will ask you to confirm the cancellation. Select "Confirm" or tap the final cancellation button. Apple displays your subscription end date; you keep access until this date arrives.

Step four: verify the cancellation in your email

Apple sends a cancellation confirmation to the email address linked to your Apple ID. Check your email to confirm that Apple has processed the cancellation. If you do not receive this email within 24 hours, return to the App Store and verify that the subscription no longer appears in your active subscriptions.

How to cancel Mad Muscle through google play

If you subscribed via the Google Play Store on an Android device, Google manages your subscription and billing. You cancel through your Google Play account, not through the Mad Muscle app.

Step one: open the google play store app

On your Android device, open the Google Play Store. Tap your profile icon in the top right corner and select "Payments and subscriptions".

Step two: find your Mad Muscle subscription

Tap "Subscriptions" to view all active subscriptions on your Google account. Scroll down and tap "Mad Muscle" or "MadMuscles" to open your subscription details.

Step three: cancel the subscription

Tap "Cancel subscription" on the subscription details page. Google will ask why you are cancelling; you can skip this or provide feedback if you wish. Tap "Cancel" to confirm. Google displays your subscription cancellation date; you keep access until this date.

Step four: check for a confirmation email

Google sends a cancellation confirmation email to your Google account email address. Verify that you have received this email within 24 hours. If not, open Google Play again and confirm that Mad Muscle no longer appears in your active subscriptions list.

Understanding Mad muscle's refund policy and your options

Mad Muscle's refund policy depends on whether you cancelled before or after your billing date and which payment platform you used. Yafee advises that you understand these terms before attempting to claim a refund.

Refunds for website subscribers

If you subscribed through the Mad Muscle website and cancel before your next billing date, no refund applies to your current period. However, once you cancel, Mad Muscle stops all future charges. If Mad Muscle continues to bill you after a confirmed cancellation, you have the right to dispute those charges. Contact Mad Muscle support within 5 business days of the unwanted charge and provide your cancellation confirmation. If Mad Muscle does not issue a refund, escalate the dispute to your bank or credit card provider.

Refunds for apple app store subscribers

Apple's refund policy allows you to request a refund for your subscription within 14 days of purchase if you changed your mind. If you have been subscribed for longer than 14 days, Apple does not typically issue a refund for the current period. However, after you cancel through Apple, no future charges occur. If Apple continues to bill you after cancellation, contact Apple Support directly through your account settings and request a refund for unauthorized charges.

Refunds for google play subscribers

Google Play allows refunds within 48 hours of purchase for most subscriptions. If you subscribed more than 48 hours ago, Google does not refund the current billing period, but future charges stop once you cancel. If Google charges you after you cancel, contact Google Play Support through your account and dispute the charge as unauthorized.

Pricing tiers and what you are paying for

Mad Muscle offers several subscription options at different price points. The following table shows typical pricing in NZD, though actual charges depend on your chosen plan and current exchange rates for website purchases.

Prices vary based on promotional offers and payment platform (Apple, Google, or website direct). Your actual charge appears in NZD on your bank statement or app store receipt.

What happens after you cancel Mad Muscle

Cancelling is straightforward, but understanding what comes next helps you avoid unexpected charges or confusion about your access.

Immediate access after cancellation

You do not lose access to Mad Muscle immediately after you cancel. Your subscription remains active until your paid period expires. If you cancelled mid-month, you keep access until the end of that billing cycle. If you cancelled a year-long subscription, you retain full access for the remainder of that year. This grace period lets you finish any programs or workouts you have started.

Accessing your data after expiry

Once your subscription expiry date passes, Mad Muscle blocks your access to all premium content. Your account data (workout history, progress photos, custom meal plans) may remain stored on Mad Muscle's servers, but you cannot view or download it once you lose access. If you want to preserve your data, take screenshots or export any important information before your subscription ends.

Preventing accidental resubscription

After your subscription ends, do not assume you cannot be charged again. If you still have Mad Muscle installed on your phone and your payment details are stored in your App Store or Google Play account, you could accidentally resubscribe if you tap a "Subscribe Now" button. Delete the Mad Muscle app from your device or log out completely if you do not plan to return.

Common mistakes when cancelling Mad Muscle

Cancellation is straightforward when you follow the correct steps, and most issues arise from timing or using the wrong cancellation method. Here are the traps to avoid.

Mistake one: cancelling through the wrong platform

Many consumers try to cancel Mad Muscle through the app itself, but the app does not have a built-in cancellation button. If you subscribed through Apple or Google, cancelling through Mad Muscle's website does nothing; your subscription remains active on the app store and you keep getting charged. Always cancel through the same platform where you subscribed. Check your original purchase receipt or your first billing email to confirm whether you signed up via the website, Apple, or Google.

Mistake two: not waiting 24 hours for the cancellation button to appear

The Mad Muscle website sometimes delays the appearance of the cancellation button by up to 24 hours after you log in. If you do not see a "Cancel Renewal" option immediately, do not assume you cannot cancel. Log out and log back in the next day. The button will then appear.

Mistake three: forgetting to confirm your cancellation

Clicking the cancellation button is not enough; you must confirm the request when prompted. If you click "Cancel" but skip the confirmation screen, your subscription remains active. Always scroll to the end of any cancellation flow and click a final "Confirm" or "Yes" button.

Mistake four: not noting your subscription expiry date

After you cancel, Mad Muscle tells you when your subscription ends. Write down this date or save a screenshot. If Mad Muscle charges you on or after this date, you have proof that the charge is unauthorized and can dispute it with your bank. Without this documentation, disputing unexpected charges becomes much harder.

Mistake five: ignoring unwanted charges after cancellation

If you receive a charge from Mad Muscle, Apple, or Google after your cancellation expiry date, act immediately. Do not assume it is a mistake that will resolve itself. Contact Mad Muscle support with your cancellation confirmation, request a refund, and if they do not respond within 5 business days, escalate the dispute to your bank or the Commerce Commission. Yafee recommends taking screenshots of all charge notifications and saving all cancellation confirmation emails.

Preventing charges and monitoring your subscriptions

The best defence against unwanted subscription charges is regular monitoring. Set a calendar reminder for one week before your next renewal date, so you can cancel if needed before you are charged again. Review your bank statements and app store receipts monthly to catch any unauthorised charges early.

Check your active subscriptions regularly

Visit your Apple Account, Google Play, or Mad Muscle account settings every month to confirm that only your intended subscriptions are active. If you see a subscription you do not recognise, cancel it immediately and contact your payment provider.

Keep cancellation confirmations in a folder

Create a folder in your email and move all subscription cancellation confirmations into it. If a company charges you after cancellation, you can pull out your confirmation email as evidence. Include the cancellation date, subscription ID (if shown), and expiry date in each saved email.

Escalation: what to do if Mad Muscle refuses to cancel or keeps charging you

If you have followed the cancellation steps and Mad Muscle continues to charge you, Yafee recommends escalating through official channels. Your options in New Zealand are clear and legally backed.

Step one: contact Mad Muscle support directly

Send an email to Mad Muscle's support team stating that you have cancelled your subscription and request a refund for all charges after your expiry date. Include your cancellation confirmation, your account email, and your original subscription ID. Give them 5 business days to respond.

Step two: dispute the charge with your bank

If Mad Muscle does not refund you within 5 business days, contact your bank and dispute the charge as unauthorized. You must file this dispute within 120 days of the transaction. Your bank will investigate and recover the money if the dispute is valid. Provide your cancellation confirmation and Mad Muscle's failure to respond as evidence.

Step three: escalate to the commerce commission

If your bank dispute fails or if Mad Muscle systematically refuses to honour cancellation requests, lodge a complaint with the Commerce Commission. New Zealand's Commerce Commission investigates breaches of the Fair Trading Act 1986 and can require Mad Muscle to refund affected consumers. Visit www.comcom.govt.nz to submit a complaint online.

Comparing Mad Muscle to alternative fitness platforms

Before you cancel, consider whether another fitness platform better meets your needs. The following table compares Mad Muscle with other popular New Zealand options.

If Mad Muscle no longer serves your fitness goals, Yafee suggests trialling another platform before committing to a long-term contract. Most competitors offer 14-day free trials, giving you time to test features and workout style before being charged.

Key checklist before and after cancelling Mad Muscle

Use this checklist to ensure you cancel correctly and avoid post-cancellation problems.

• Confirm which platform you subscribed through (website, Apple App Store, or Google Play).
• Log in to your account and check your next billing date.
• Export or screenshot any important data (workout history, custom meal plans) before cancellation.
• Follow the correct cancellation steps for your subscription platform.
• Take a screenshot of the cancellation confirmation page.
• Note the subscription expiry date shown after cancellation.
• Check your email for a cancellation confirmation within 24 hours.
• Delete the Mad Muscle app from your phone if you do not plan to return.
• Set a calendar reminder for your expiry date to verify that no charge occurs.
• Save all cancellation confirmations and emails in a dedicated folder.
• Monitor your bank statements and app store receipts for unexpected charges.
• If charged after expiry, dispute the charge with your bank within 120 days.

Summary: taking control of your fitness subscription

Cancelling Mad Muscle is straightforward when you use the correct method for your subscription platform. Whether you subscribed through the website, Apple App Store, or Google Play, the steps are clear: log in, navigate to subscriptions, click cancel, and confirm. You retain access until your paid period ends, giving you time to finish any workouts or programs you have started. Yafee has helped thousands of consumers cancel subscriptions by providing transparent steps and legal backing for their rights. If Mad Muscle continues to charge you after cancellation, dispute the charge with your bank or escalate to the Commerce Commission. You have legal protections under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, which guarantee your right to fair dealing and transparent contract terms. Taking control of your subscription means knowing when to cancel, how to do it correctly, and what to do if the company refuses to honour your request.

Contact information and cancellation address

If you need to contact Mad Muscle by post or require a physical address for formal cancellation or dispute correspondence, no New Zealand-based postal address has been publicly identified for Mad Muscle operations. Your most effective contact methods are through the Mad Muscle website (My Account section), or through the Apple App Store or Google Play support channels where you manage your subscription. If you believe Mad Muscle has breached your consumer rights, escalate your complaint to the Commerce Commission, Level 2, 99 The Terrace, Wellington 6011, or visit www.comcom.govt.nz to lodge a formal complaint online. You can also contact your bank's fraud or dispute team if you have been charged after cancellation. Yafee recommends keeping all digital communications with Mad Muscle as evidence for any future disputes.