How to cancel Fitny and stop recurring charges in new zealand

What Fitny is and why you might want to leave

Fitny is a workout planning app operated by AI WORKOUT PLANNER APPS LTD that delivers personalised exercise routines through a mobile app and web interface. You subscribe to access workout plans, training guidance, and fitness tracking tools tailored to your goals. Like most fitness apps, Fitny charges a recurring subscription fee each billing cycle. If the service no longer fits your routine, your budget, or your fitness needs, you have every right to cancel and stop the charges. At Yafee, we help thousands of New Zealand consumers cancel subscriptions they no longer use, and Fitny cancellations are straightforward once you understand the process.

How Fitny operates in new zealand

Fitny handles all customer support and cancellation requests via email at [email protected]. The company does not publish a postal mailing address for New Zealand customers, which means email is your primary contact channel for any account issues or refund requests. You can manage your subscription through the Fitny app itself, the company website, or through the app stores (Apple App Store or Google Play) where you originally purchased your subscription. Your cancellation route depends on which platform you used to subscribe, so identifying your purchase channel is the first step.

Why cancelling matters now

Every billing cycle you delay costs you real money for a service you no longer actively use. Many people postpone cancellation because they feel uncertain about the steps, worry about losing workout data, or fear they will not qualify for a refund. At Yafee, we remove that friction by giving you clarity on exactly how to cancel, what happens to your account, and whether you are entitled to a refund under New Zealand consumer law.

Your consumer rights when cancelling Fitny

New Zealand law gives you significant protections when you cancel a subscription or claim a refund, regardless of what Fitny's terms say.

The consumer guarantees act protects you

New Zealand's Consumer Guarantees Act 1993 is the legal foundation for your consumer rights. This Act requires that services are provided with reasonable care and skill, that they are fit for purpose, and that they match how they have been advertised. If Fitny fails on any of these counts-for example, if the app crashes repeatedly, if workout plans do not match your stated fitness level, or if promised features are unavailable-you may be entitled to a refund, replacement, or repair. Yafee recommends you keep all receipts, confirmation emails, screenshots of app errors, and copies of any support emails as evidence of your claim.

Your legal position: refunds beyond the 7-day window

Fitny's internal refund policy allows refunds within 7 days of a charge for website purchases. However, the Consumer Guarantees Act overrides this timeframe. If the service is defective, not fit for purpose, or misleadingly advertised, you can claim a refund outside that window. For instance, if the app fails to deliver the personalised workouts it promised, or if key features do not work, you have legal grounds to escalate. The law is on your side, and Fitny cannot refuse a valid claim simply because 7 days have passed.

Escalation to the commerce commission if Fitny refuses

If Fitny denies your refund request without a valid reason, you can lodge a formal complaint with the Commerce Commission at comcom.govt.nz. The Commission is New Zealand's consumer protection regulator and has the power to investigate disputes and compel companies to honour consumer rights. Yafee has seen this route resolve disputes where companies initially refused refunds. Do not accept a dismissal email as your final answer; escalation is your legal right.

How to cancel Fitny if you subscribed via the app or website

If you subscribed directly through Fitny's app or website-not through Apple or Google-follow these steps to cancel your recurring subscription.

Step 1: log in to your Fitny account

Open the Fitny app on your phone or visit the Fitny website and log in with your email address and password. On the mobile app, tap your profile icon or settings (usually located in the bottom right or top left corner). On the website, click your account name in the top right and select settings or account management.

Step 2: navigate to your subscription or billing section

Look for options labelled "Subscription," "Billing," "My Plan," "Manage Membership," or "Account Settings." This section displays your current plan, next billing date, and payment method. If the option is unclear, try scrolling through settings or use the search function within the app or website.

Step 3: select the option to cancel your subscription

Tap or click the button or link to cancel. The app or website may ask you to confirm your cancellation or provide feedback on why you are leaving. You do not need to provide a reason, but feedback can help you and other consumers. Confirm your cancellation when prompted.

Step 4: verify your cancellation and save confirmation details

After you cancel, the app or website should display a confirmation message or send a confirmation email to your registered email address. Save this confirmation email, take a screenshot of the confirmation message, and note the cancellation date. This documentation is important if you later need to dispute a charge or claim a refund with the Commerce Commission or your bank.

How to cancel Fitny if you subscribed via apple app store

If you purchased your Fitny subscription through the Apple App Store, you must cancel through Apple's system, not directly through Fitny. Apple processes all subscription management for app store purchases.

Step 1: open the apple app store on your iPhone or iPad

Launch the App Store app and tap your profile icon in the top right corner. Select "Subscriptions" from the menu that appears.

Step 2: find Fitny in your active subscriptions

Scroll through your list of active subscriptions and locate Fitny. Tap on it to open the subscription details.

Step 3: cancel your subscription

Tap "Cancel Subscription" and confirm when prompted. Apple will display your cancellation date and when your access will end (usually at the end of your current billing cycle).

Step 4: save your confirmation

Take a screenshot of the cancellation confirmation. Apple will also send you a cancellation email to your Apple ID email address. Keep this email as proof of cancellation.

How to cancel Fitny if you subscribed via google play store

If you purchased your Fitny subscription through the Google Play Store on an Android device, Google manages your subscription and you must cancel through Google's system.

Step 1: open google play on your android device

Launch the Google Play Store app and tap your profile icon in the top right corner. Select "Payments and subscriptions" and then "Subscriptions."

Step 2: find Fitny in your list

Scroll through your active subscriptions and tap on Fitny.

Step 3: cancel the subscription

Tap "Cancel subscription" and follow the on-screen prompts to confirm. Google will show you when your access ends.

Step 4: retain your cancellation proof

Take a screenshot of the cancellation screen. Google will send a confirmation email to your Google account email address. Save this email.

How to request a refund from Fitny

Cancelling your subscription stops future charges but does not automatically refund you for recent payments. If you believe you are entitled to a refund, you must request one from Fitny.

Step 1: send a refund request email to Fitny

Email [email protected] with the subject "Refund Request." In the body of your email, include the following details:

• Your full name and email address associated with your Fitny account
• The date of the payment you want refunded
• The amount charged in NZD
• Your reason for requesting a refund (for example: "App crashes repeatedly," "Service not fit for purpose," or "Charged after cancellation")
• The date you attempted to cancel (if applicable)

Step 2: attach evidence of the charge and any issues

Include screenshots of the charge on your bank or credit card statement, the original payment confirmation email from Fitny, and any screenshots showing app errors or issues. If you have support emails from Fitny acknowledging your problem, attach those as well. The more documentation you provide, the stronger your case.

Step 3: wait for fitny's response

Fitny typically responds within 7 to 14 business days. They may approve your refund, request additional information, or deny your request. If they approve, the refund usually appears in your account within 5 to 10 business days depending on your bank.

Step 4: escalate to the commerce commission if Fitny refuses

If Fitny denies your refund without a valid reason, or if they do not respond within 30 days, lodge a complaint with the Commerce Commission at comcom.govt.nz. Yafee recommends you gather all your emails, screenshots, and payment records before escalating. The Commission will investigate and can compel Fitny to refund you if they find the company breached consumer law.

Fitny pricing and billing details

Understanding Fitny's pricing helps you calculate your potential refund and assess whether you are paying more than necessary.

If you are on a monthly plan at $14.99 per month and you delay cancellation by even two billing cycles, you will have paid $29.98 for a service you do not use. Cancelling immediately through Yafee's guidance prevents unnecessary charges.

What happens to your account after cancellation

Cancelling your subscription does not instantly erase your account or workout data, but access and charges stop at the end of your billing cycle.

Access to the app and features

You retain access to the Fitny app until the end of your current billing period. Once that period ends, the app locks you out of premium features and personalised workout plans. You cannot access your workouts or tracking data through the app after your subscription expires. If you believe you need to retrieve your workout history or data before you lose access, export or screenshot it now.

Your account data and workout history

Fitny stores your account data and workout history on its servers. However, after your subscription expires, the company may delete your data after 30 to 90 days of inactivity. If you want to preserve your workout history, export it or take screenshots before you lose access. Fitny's privacy policy sets out the company's data retention rules, so review it if you have specific concerns.

Reactivating your subscription

You can reactivate your Fitny subscription at any time by logging in and restarting your subscription. If you choose to do so, you may see a special offer or discount. Nevertheless, Yafee advises you to cancel only if you genuinely do not intend to return to the service.

Common mistakes to avoid when cancelling Fitny

Cancellation is straightforward, but small missteps can delay your refund or create disputes later. Here is what not to do.

Mistake 1: cancelling only through the app store, not fitny's website

If you subscribed directly through Fitny's website but cancel only through the app store, the subscription may not cancel properly. You must cancel through the platform where you originally subscribed. If you are unsure, cancel through both channels to ensure the subscription stops.

Mistake 2: not saving your cancellation confirmation

If a charge appears after you cancel, you will need proof that you cancelled. Screenshot the cancellation confirmation and save the confirmation email. Without this documentation, Fitny may dispute your refund claim.

Mistake 3: requesting a refund without citing the consumer guarantees act

If you claim a refund outside Fitny's 7-day window, reference the Consumer Guarantees Act 1993 in your email. State clearly that the service was not fit for purpose or did not match its advertisement. This legal foundation strengthens your case significantly. Yafee recommends you include language such as "Under the Consumer Guarantees Act 1993, your service did not meet the standard of reasonable care and skill because [describe the issue]."

Mistake 4: giving up after the first refusal

If Fitny refuses your refund, do not assume that is the final word. You have the right to escalate to the Commerce Commission. The Commission takes consumer protection seriously and has authority to overturn company decisions. Persist, document everything, and escalate if necessary.

Mistake 5: cancelling without checking for active charges

Before you cancel, check your bank or credit card statement to see when your next charge is scheduled. If you cancel immediately after a payment, you have paid for a full month or year you will not use. Plan your cancellation to align with your billing cycle if possible.

Comparison: Fitny versus other fitness apps in new zealand

If you are considering alternatives, here is how Fitny compares to similar services.

Fitny's pricing is competitive, but if cost is your concern, MyFitnessPal Premium offers a lower monthly rate. If you prefer live coaching, Peloton or Lululemon Mirror may suit you better. Use Yafee to compare and cancel any service that no longer serves your fitness goals.

Contacting Fitny for support or cancellation

Fitny's only published contact method is email. There is no phone number, live chat, or postal address available for New Zealand customers.

Fitny support email address

Email: [email protected]

Use this address for all cancellation requests, refund claims, account issues, or customer service enquiries. Include your full name, account email, and a clear description of your request. Fitny typically responds within 7 to 14 business days.

No postal address available

Fitny (operated by AI WORKOUT PLANNER APPS LTD) does not provide a mailing address for New Zealand customers. Email is your sole direct contact channel. If Fitny does not respond to your email or denies your request without justification, escalate to the Commerce Commission at comcom.govt.nz rather than waiting for a postal reply.

Your next steps with yafee

Cancelling Fitny requires three actions: identifying your subscription platform, submitting a cancellation request, and following up on any refund claim. At Yafee, we have helped thousands of New Zealand consumers cancel fitness apps, streaming services, and subscription software without dispute or delay. Our precise guidance ensures you retain proof of cancellation, understand your legal rights under the Consumer Guarantees Act, and know exactly when to escalate to the Commerce Commission if Fitny refuses a valid refund.

Start by identifying whether you subscribed through Fitny's website, the Apple App Store, or Google Play Store. Use the corresponding cancellation steps above. If you are entitled to a refund based on a service failure or misleading advertising, send your refund request to [email protected] with full documentation. Yafee stands ready to guide you through escalation to the Commerce Commission if the company refuses. Take action now to stop unnecessary charges and reclaim your money.