How to cancel Alo Yoga and keep your money: a new zealand guide

What is Alo Yoga and why people cancel

Alo Yoga is a premium lifestyle brand that sells yoga-inspired activewear through an online store and operates a digital fitness subscription called ALO Wellness Club (also branded as Alo Moves). You can purchase physical clothing directly, or subscribe to their app for unlimited yoga, fitness and mindfulness classes at NZ$29 per month. Many New Zealand customers sign up for the digital membership but later decide the subscription doesn't align with their routine, budget or fitness goals. That decision is completely valid, and your consumer rights protect you throughout the cancellation process.

At Yafee, we understand that cancelling a subscription can feel unnecessarily complex. This guide walks you through every cancellation method, your refund entitlements, and the consumer protections that work for you under New Zealand law. Whether you are cancelling a digital membership or returning physical goods, Yafee ensures you understand exactly what to do and what to expect.

The two sides of Alo Yoga: physical purchases and digital membership

Alo Yoga operates two distinct systems. First, there is the e-commerce store where you buy clothing and activewear. These purchases have a 30-day return window and are governed by the Consumer Guarantees Act 1993, which protects you against faulty goods and misrepresentation. Second, there is the ALO Wellness Club subscription app, accessible through Apple, Google Play or the web. Each cancellation path is different, and Yafee recommends understanding which service you are cancelling before you start.

Your consumer rights under new zealand law

Your right to cancel is grounded in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which are enforced by the Commerce Commission and local Consumer Protection agencies.

What the consumer guarantees act 1993 means for you

The Consumer Guarantees Act 1993 gives you automatic protections when you buy goods or subscribe to services in New Zealand. In accordance with this framework, Alo Yoga must supply goods that are of acceptable quality, fit for purpose, and not misrepresented. Furthermore, if you cancel a digital subscription, your entitlement to a refund depends on whether you are within a cooling-off period or whether the service has failed to meet the guarantees promised at purchase.

For digital memberships like ALO Wellness Club, the law treats cancellation differently than physical returns. If you cancel within 14 calendar days of purchase and have not substantially used the service, you are entitled to a full refund under the Consumer Guarantees Act 1993. This is your right as a consumer, and Alo Yoga cannot charge a penalty for exercising it. After 14 days, the company may apply its standard terms, which typically allow you to cancel immediately but without a refund for past charges.

Your legal position at cancellation

You have the right to cancel ALO Wellness Club at any time by following the steps outlined in this guide. Alo Yoga must process your cancellation within 5-10 business days and stop charging you at the end of your current billing cycle. You remain entitled to full access to the service until that final billing date. Consequently, there is no financial loss if you cancel mid-cycle; you will continue to receive the service you have already paid for until your subscription expires. If Alo Yoga fails to honour this or continues charging after cancellation, you can lodge a complaint with your local Consumer Protection agency or the Commerce Commission.

Pricing and subscription costs

Understand the financial commitment before you decide whether to cancel.

Should you cancel Alo Yoga

This section helps you decide whether cancellation is the right choice for your circumstances.

Reasons to keep your membership

Keep your ALO Wellness Club subscription if you actively use the classes, value the variety of yoga and fitness content, or are still building a consistent routine. The platform offers hundreds of classes across different styles and skill levels, so if you have found instructors you connect with, you are receiving value for your NZ$29 monthly fee. You also retain full access until the end of your current billing cycle even after you cancel, so there is no rush to decide today. Furthermore, many subscribers find that a single month off can be enough to re-evaluate; you can always resubscribe when circumstances change.

Reasons to cancel

Cancel your membership if you are not using the app regularly, if NZ$29 per month no longer fits your budget, or if you have found another fitness platform that works better for you. Some customers cancel after trying a free trial and realising the classes do not match their style or fitness goals. Others pause subscriptions seasonally and restart when they have time to commit. There is no penalty for cancelling; Alo Yoga simply stops charging you after your current billing period ends. Yafee supports cancellation as a legitimate choice when the service is no longer serving your needs.

How to cancel Alo Yoga: step-by-step for every platform

Your cancellation method depends on whether you subscribed through Apple, Google Play, or directly on the Alo Moves website. Each path takes fewer than five minutes to complete.

Cancel via apple (iPhone, iPad or apple TV)

If you subscribed through the Apple App Store, you must cancel through Apple settings, not the Alo Yoga app itself. Yafee recommends taking a screenshot of your final confirmation, as this protects you if a billing error occurs later.

1. Open the Settings app on your Apple device.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of the screen.
   • Your Apple ID is the email address you use for App Store purchases.
3. Select Subscriptions.
   • You will see all active subscriptions linked to your Apple account.
4. Find and tap Alo Moves or ALO Wellness Club.
   • If you see multiple entries, tap the one that shows an active status.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; tap Confirm Cancellation.
   • You will receive an on-screen confirmation immediately.
6. Take a screenshot of the cancellation confirmation.
   • Save this image to your device or email it to yourself for your records.

Cancel via google play (Android phones and tablets)

If you subscribed through Google Play, you cancel in the Google Play Store app on your Android device. Follow these steps in order.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured Play Store icon on your home screen.
2. Tap your profile icon in the top right corner.
   • This is usually a circle with your initial or profile picture inside it.
3. Select Manage subscriptions.
   • You will see a list of all subscriptions tied to your Google account.
4. Find and tap ALO Wellness Club or Alo Moves.
   • Tap the subscription name to open its details page.
5. Tap Cancel subscription.
   • Google Play will show you a cancellation reason dropdown; select one if prompted.
6. Confirm your cancellation.
   • Tap Cancel subscription again to confirm your choice.
   • You will receive a confirmation message on screen and via email.
7. Screenshot your confirmation.
   • Store this image as proof of cancellation.

Cancel directly on the Alo moves website

If you subscribed directly through alowalks.com or the Alo Yoga website (not through Apple or Google Play), you cancel through your online account. Consequently, you have direct control over your cancellation and can complete it from any device with internet access.

1. Visit the Alo Yoga website and log into your account.
   • Go to the account or membership page.
2. Look for a Subscriptions or Billing section.
   • This is usually under Account Settings or My Memberships.
3. Find ALO Wellness Club and select Manage or Edit.
   • Tap the option to view your active subscription details.
4. Tap Cancel Membership or Cancel Subscription.
   • The site may ask you why you are cancelling; you can skip this step.
5. Confirm your cancellation when prompted.
   • A confirmation screen will appear immediately.
6. Screenshot or download your cancellation confirmation.
   • Yafee advises saving this as a PDF or image file for your records.
   • You will also receive a confirmation email within 24 hours.

After you cancel: what to expect

Cancellation is now in motion, and you have important protections in place. Your subscription remains active until the end of your current billing cycle, meaning you continue to have full access to all classes and content until your final payment date. Alo Yoga will stop charging you after that date, and you will lose access to the app when the subscription formally expires. You do not need to do anything else; there is no follow-up step required.

Within 5-10 business days, you will receive an email confirmation from Alo Yoga stating that your cancellation has been processed. This email serves as your formal record, and Yafee recommends keeping it for at least 12 months. If you do not receive this confirmation within 10 days, contact Alo Yoga's customer service team directly.

If you want to rejoin later

Cancellation is not permanent. You can resubscribe to ALO Wellness Club at any time through the same platform (Apple, Google Play, or web) using the same payment method or a different one. Some promotional offers or free trials may be available if you rejoin within a specific timeframe; check the Alo Yoga app for current promotions.

Refunds and what you are entitled to

Your refund entitlement depends on when you cancel and which service you are cancelling. Yafee has outlined your position below.

Digital membership refunds (ALO wellness club)

If you cancel within 14 calendar days of your initial purchase and have not substantially used the service, you are entitled to a full refund under the Consumer Guarantees Act 1993. To claim this refund, contact Alo Yoga's customer service team via email and cite the Consumer Guarantees Act 1993. Provide your subscription receipt and the date you purchased the membership. The company must process your refund within 30 days of your request.

If you cancel after 14 days, your refund entitlement depends on Alo Yoga's specific terms. Most digital subscriptions do not offer refunds for past charges once the cooling-off period ends. Nevertheless, you are entitled to cancel at any time, and you will not be charged for future months after your cancellation takes effect. If the service has failed to perform as described (for example, if the app is not functioning or classes are not available), you may have grounds for a refund even after 14 days; contact the Commerce Commission for guidance in this case.

Physical returns (clothing and activewear)

Alo Yoga clothing purchases have a 30-day return window, during which you can return unused items in original condition for a full refund or exchange. In accordance with the Consumer Guarantees Act 1993, faulty items can be returned beyond this period if the fault was not your responsibility. To initiate a return, contact Alo Yoga's customer service team and request a return authorization and address. Do not send items back without this authorization, as untracked packages may be lost.

Common mistakes that delay your cancellation

Cancellation is straightforward when you follow the right steps, and avoiding these pitfalls will protect your account and speed up the process. Yafee has identified the errors that most often cause delays or missed cancellations.

Trying to cancel inside the Alo Yoga app

If you subscribed through Apple or Google Play, you cannot cancel inside the Alo Yoga app itself. Many customers make this mistake and assume the app has no cancellation option. Consequently, they believe they cannot cancel at all. The truth is you must cancel through Apple Settings or Google Play Store instead. Only cancellations initiated through those platforms are valid; cancellations inside the app will not work.

Not taking a screenshot of your confirmation

Your cancellation confirmation is your proof. Without it, you have no record if Alo Yoga continues charging you or if a billing dispute arises. Take a screenshot immediately after you see the confirmation message, and save it to your device or email it to yourself. This single step protects you for months to come.

Confusing the app icon with the subscription platform

You might see the Alo Moves app icon on your home screen and assume you can cancel there. You cannot. If you subscribed through Apple, go to Settings, not the app. If you subscribed through Google Play, go to the Google Play Store app, not the Alo Moves app. These are two different places, and using the wrong one will not cancel your subscription.

Waiting too long to contact customer support

If you do not receive a cancellation confirmation email within 10 days, contact Alo Yoga's customer service team immediately. Delays in follow-up can lead to unexpected charges in the next billing cycle. Do not assume the cancellation has been processed if you have not received written confirmation.

What to do if Alo Yoga refuses to cancel or continues charging

Cancellation refusal is rare but does happen, and you have legal recourse under New Zealand consumer law.

Step 1: request cancellation in writing

Send a written cancellation request to Alo Yoga via email. State your name, account email, subscription reference number, and the date you want the cancellation to take effect. Use clear language: "I hereby cancel my ALO Wellness Club subscription effective immediately." Include a screenshot of your subscription details as proof of purchase. Keep a copy of this email for your records.

Step 2: wait 10 business days for a response

Alo Yoga must acknowledge your cancellation request within 5-10 business days. If you do not hear back, send a follow-up email referencing your first request and the date you sent it.

Step 3: check your next billing statement

Look at your bank or payment app statement 5-7 days before your next billing date. If Alo Yoga still intends to charge you despite your cancellation, the charge will appear on that statement. Immediately contact your bank and report the unauthorized charge. Your bank can block the transaction or reverse it if it has already been taken.

Step 4: lodge a complaint with the commerce commission

If Alo Yoga continues to charge you after you have cancelled and requested a refund, lodge a formal complaint with the Commerce Commission (comcom.govt.nz) or your local Consumer Protection agency. Provide copies of your cancellation email, the company's response (or lack thereof), bank statements showing the unwanted charges, and all screenshots. The Commerce Commission can investigate and compel refunds if Alo Yoga has breached the Fair Trading Act 1986 or Consumer Guarantees Act 1993.

Cancellation checklist and final verification

Use this checklist to confirm your cancellation is complete and protected.

When to keep your membership instead

Cancellation is not always the best choice, and Yafee recognises that circumstances differ for every customer.

Contacting Alo Yoga and finding support

No specific postal address for Alo Yoga cancellation or returns in New Zealand is publicly listed. The company directs customers to contact via email or in-app support portals and handles returns via instructions rather than a fixed address. Nevertheless, Yafee has outlined the most effective contact routes below.

Email support

Send your cancellation request, return inquiry, or refund claim to Alo Yoga's customer service email address. You can find this address in the app under Settings > Help or Support, or on the Alo Yoga website footer. Include your account details, subscription reference number, and a clear description of your request. Expect a response within 5-10 business days.

In-app or web chat support

Log into your Alo Yoga account on the Alo Moves app or website and look for a Help, Support, or Chat icon. Many customers resolve cancellations faster through live chat than email. Use this option if you need an immediate response or clarification.

Apple or google play support

If you subscribed through Apple or Google Play and Alo Yoga is unresponsive, you can also request a refund directly through Apple or Google. Open your subscription settings, select the Alo Yoga subscription, and choose to request a refund. Apple and Google will investigate and may grant a refund on your behalf, even if Alo Yoga refuses.

Summary: cancelling Alo Yoga in four steps

Your cancellation is straightforward when you follow these four steps. Yafee has helped thousands of consumers cancel their fitness subscriptions with confidence, and the same process applies to you.

1. Identify which platform you subscribed through: Apple, Google Play, or the Alo Yoga website.
2. Follow the cancellation steps for that platform (Settings for Apple, Google Play Store for Android, or your account page for web).
3. Take a screenshot of your cancellation confirmation immediately.
4. Verify that Alo Yoga stops charging you at the end of your current billing cycle by checking your bank statement.

Your cancellation is legally protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If Alo Yoga charges you after cancellation, you have the right to request a refund and lodge a complaint with the Commerce Commission. You remain entitled to full access until your final billing date, so there is no financial loss if you cancel mid-cycle.

Cancellation typically takes 5-10 business days to process, and you will receive an email confirmation. If you do not hear back within 10 days, contact Alo Yoga's customer service team directly. Keep all confirmation emails and screenshots for at least 12 months in case a billing dispute arises.

Whether you are cancelling due to budget constraints, changing fitness priorities, or simply finding a better fit elsewhere, your decision is valid and your rights are protected. Yafee is committed to guiding you through cancellation with clarity and confidence, and our platform has been designed to support New Zealand consumers through every subscription decision. If you have further questions about your cancellation or want to understand your consumer rights in more detail, contact the Commerce Commission or your local Consumer Protection agency for free, authoritative guidance. Cancel with certainty knowing that Yafee stands behind your consumer protections every step of the way.