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Frequently asked questions
Cancel Nova Ai: The Right Way in Nigeria
How to cancel Nova AI in nigeria and recover your money
What Nova AI is and why nigerians are using it
Nova AI delivers artificial intelligence-powered tools for chatbot conversations, image generation, and creative media production to users across Nigeria and globally. You access the service through mobile applications on iOS and Android devices, or directly via the web interface at novaapp.ai and ai-nova.org. Your subscription charges run monthly or annually, depending on which plan you select, and billing flows through the Apple App Store, Google Play Store, or direct web payment processors.
The attraction lies in affordable, accessible generative AI tools without requiring technical expertise. Nevertheless, every subscription must align with your genuine needs and financial capacity. When Nova AI no longer serves that purpose, you retain the right to cancel and, under Nigerian consumer law, to recover your money in specific circumstances. Yafee guides you through each cancellation method and your legal entitlements as a Nigerian consumer.
Where Nova AI charges you
Your purchase channel determines your refund rights and cancellation procedure. You may have subscribed via the Apple App Store (iPhone and iPad), Google Play Store (Android devices), or the vendor's website directly. Each platform enforces distinct rules, refund windows, and dispute escalation paths. Understanding which channel you used is the first step toward a successful cancellation, and Yafee identifies that path for you systematically.
| Purchase channel | Billing entity | Cancellation method | Refund window |
|---|---|---|---|
| Apple App Store | Apple (Ireland) Limited | Cancel subscription in App Store settings | Within 14 days of charge |
| Google Play Store | Google Ireland Limited | Cancel subscription in Play Store settings | Within 14 days of charge |
| Web direct (novaapp.ai) | Nova AI Limited | Account settings or email request | Per FCCPA 2019 (14 days cooling-off) |
| Web direct (ai-nova.org) | Nova AI Limited | Account settings or email request | Per FCCPA 2019 (14 days cooling-off) |
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 establishes specific protections when you purchase digital services or subscriptions.
What the law guarantees you
Under the FCCPA 2019, vendors must provide clear, accurate information about subscription pricing, billing frequency, renewal terms, and cancellation procedures before you complete payment. If Nova AI failed to disclose these terms plainly, you have grounds for a full refund regardless of their stated non-refundable policy.
You also possess the right to cancel without financial penalty if the service materially fails to meet reasonable quality standards or if the vendor misrepresented its features. Automatic renewal without explicit, informed consent from you is prohibited under Nigerian law. If you were charged because a trial period renewed without your clear agreement, that charge violates the FCCPA and you can demand repayment.
Your legal position: The FCCPA grants you a 14-day cooling-off period from the date of purchase to cancel any digital service subscription and request a full refund, provided the service has not been substantially consumed. This right applies to all Nova AI subscriptions purchased in Nigeria.
What happens if Nova AI refuses to refund you
If Nova AI ignores your refund request, denies it without valid cause, or fails to respond within 30 days, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC is the statutory body responsible for enforcing consumer rights in Nigeria. You can file a complaint online at www.fccpc.gov.ng or contact their consumer hotline at 0800-000-0070.
The FCCPC possesses the legal authority to compel vendors to issue refunds and to impose financial penalties on violators. Your complaint carries weight when you provide documented evidence: screenshots of the subscription terms, bank or card statements showing the charge, all email correspondence with Nova AI's support team, and a clear chronological record of events. Yafee recommends gathering this documentation before you file any formal complaint, because a strong evidence trail substantially increases your likelihood of success.
Why you might want to cancel Nova AI
Understanding your reason for cancellation helps you select the most effective refund strategy under Nigerian law.
Cost concerns and budget constraints
Your financial circumstances have shifted. An unexpected expense, income reduction, or competing financial priority means the monthly subscription charge now strains your budget. This is a legitimate reason to cancel, and you should pursue it directly. Many Nigerian users discover that the perceived value of Nova AI diminishes once active usage begins.
Service quality and unmet expectations
The features promised do not match what you receive in practice. Image generation operates slowly, the chatbot produces inaccurate or incoherent responses, or the application crashes frequently on your device. If the service is materially inferior to the vendor's advertising claims, you have legal grounds to request a refund even if Nova AI's published policy states "non-refundable." Collect specific examples: screenshots showing poor output quality, error messages, timestamps of failures, and any relevant correspondence with support staff. This evidence strengthens your position when you escalate to the FCCPC.
Unauthorized charges and billing errors
You notice a charge on your bank statement that you did not authorize, or Nova AI has billed you multiple times in a single month. Double-charging represents a clear violation of Nigerian consumer law. Notify your bank or card issuer immediately and file a complaint with Nova AI simultaneously, requesting proof of authorization. If the vendor cannot provide evidence of your consent, the charge is unlawful and must be reversed. Yafee advises documenting the discrepancy in writing and requesting a written response from the vendor within 7 days.
How to cancel Nova AI by platform
Your cancellation method depends on which purchase channel you used. Follow the precise steps for your platform.
Cancelling through the apple app store
- Open the Apple App Store application on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- Locate and tap "Nova AI" in your active subscriptions list.
- Tap the "Cancel Subscription" button at the bottom of the screen.
- Follow the on-screen prompts to confirm cancellation.
- Apple will display your refund eligibility based on purchase date.
- If the 14-day refund window has passed, you may still request a refund through Apple's support portal if you believe the service was defective or misrepresented.
- Retain a screenshot or confirmation email showing the cancellation date.
Your access to Nova AI through the App Store terminates at the end of your current billing cycle. You will not be charged again.
Cancelling through the google play store
- Open the Google Play Store application on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the dropdown menu.
- Tap "Subscriptions."
- Select "Nova AI" from your list of active subscriptions.
- Tap "Cancel subscription" and confirm your choice.
- Google will notify you of the cancellation date and final billing date.
- If you are within 14 days of purchase and the service quality has been poor, request a refund immediately through Google Play's dispute form.
- Save confirmation of the cancellation for your records.
Your Nova AI subscription ends at the close of your current billing period. Google Play will not charge you again.
Cancelling a direct web subscription
- Log into your Nova AI account at novaapp.ai or ai-nova.org using your email and password.
- Navigate to "Account Settings" or "Subscription Management" (usually found in the user menu or account dashboard).
- Locate your active subscription and select "Cancel" or "Manage Subscription."
- Review the cancellation terms and confirm your choice.
- Note the final billing date displayed on the confirmation screen.
- If cancellation fails or you receive an error, proceed to the email method below.
- Download or screenshot the cancellation confirmation for your records.
- If the account dashboard does not display a cancellation option, send a written cancellation request to Nova AI's support email address (found under "Contact Us" on their website).
- Include your full name, registered email address, and specific request: "I request immediate cancellation of my Nova AI subscription and refund of all charges paid in the past 14 days."
- Request written confirmation of cancellation within 7 days.
Direct web subscriptions typically end immediately upon cancellation or at the end of the current billing cycle, depending on the vendor's stated policy. Yafee recommends verifying the exact end date with Nova AI in writing.
Your right to a refund under nigerian law
Refund eligibility depends on your purchase date, the reason for cancellation, and the purchase channel.
The 14-day cooling-off period
The FCCPA 2019 grants you 14 calendar days from the date of your first charge to cancel and request a full refund, provided you have not substantially consumed the service. "Substantially consumed" means downloading and using the service multiple times; a single trial does not constitute substantial consumption. If you cancelled within this window, you have a legal entitlement to a full refund regardless of the vendor's policy.
Calculate your 14-day window from your first charge date, not from the date you signed up. If your first charge occurred on 1 September 2024, your cooling-off period expires at the end of 14 September 2024. A cancellation request submitted on 15 September falls outside the protected window, though you may still pursue a refund on other grounds (service defect, unauthorized charge, misrepresentation).
Refunds beyond the 14-day window
After 14 days, you can request a refund only if you establish that Nova AI breached its legal obligations to you. These grounds include:
- The service fails to meet reasonable quality standards (crashes frequently, features are non-functional, performance is materially inferior to advertising).
- The vendor misrepresented the service's capabilities or features.
- You were charged without valid authorization or consent.
- Nova AI charged you multiple times in error.
- The vendor failed to disclose key terms (price, billing frequency, cancellation method) before you paid.
Document the specific failure with screenshots, timestamps, and error messages. Send a written refund request to Nova AI that clearly states which legal ground supports your claim. For example: "The chatbot produces inaccurate responses and crashes daily, which constitutes failure to meet reasonable quality standards under the FCCPA 2019. I request a full refund of my subscription charges." Provide the evidence you have collected. If Nova AI refuses or does not respond within 30 days, escalate to the FCCPC.
Handling refunds from platform intermediaries
If you purchased through Apple App Store or Google Play Store, those platforms hold refund authority for the first 14 days. Apple and Google can reverse charges directly to your payment method. Beyond 14 days, contact the platform's support team and explain the service defect or misrepresentation; Apple and Google have broad discretion to issue refunds for defective apps or misleading descriptions. Yafee advises requesting the refund in writing and referencing the specific defect or misrepresentation.
For direct web purchases, Nova AI Limited is responsible for issuing refunds directly to your bank account or card. The refund typically processes within 7 to 14 working days after approval.
What to do after you cancel
Cancellation does not end your obligations; follow these steps to protect yourself and ensure the vendor honors your request.
Verify that access has ended
On your subscription's final billing date, attempt to log into Nova AI. You should receive an error message indicating that your subscription has expired or that your account lacks an active plan. If you retain access after the final billing date, the cancellation failed and you should contact Nova AI support immediately. Take a screenshot of the error message as proof that access has terminated.
Monitor your bank account
Check your bank statement and card transactions for 60 days after the cancellation date to confirm that Nova AI has not charged you again. Subscription vendors occasionally continue billing by error after cancellation requests. If you detect an unauthorized charge, contact your bank immediately and file a dispute claim. Simultaneously, send Nova AI a written notification stating that a charge appeared after cancellation and demand an immediate reversal and explanation. Request a written response within 7 days.
Retain all documentation
Store copies of your cancellation confirmation, the vendor's response (or lack thereof), your bank statements showing the original charges and any refund applied, and any correspondence with support teams. This documentation is essential if you need to escalate your complaint to the FCCPC later. Yafee recommends maintaining records for at least 12 months after cancellation.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several errors can delay or prevent your refund.
Delaying your cancellation request
The 14-day cooling-off period under the FCCPA expires quickly. If you decide to cancel, submit your request immediately rather than waiting. Every day you delay reduces your legal protection. Once the 14-day window closes, you must prove a service defect or unauthorized charge to recover money, which demands far more evidence and effort. Do not assume you can cancel anytime and receive a full refund; that assumption is incorrect under Nigerian law.
Cancelling only on the platform without notifying the vendor
If you cancelled through Apple App Store or Google Play Store, Nova AI may not receive automatic notification immediately. The vendor discovers the cancellation when their transaction records update, which can take several days. To ensure your cancellation is processed and to preserve your refund claim, send a separate written email to Nova AI's support address stating that you cancelled your subscription on [date] through [platform] and that you request confirmation of cancellation and any applicable refund within 7 days. This creates a documented trail that protects you if disputes arise.
Failing to request a refund explicitly
Cancelling your subscription does not automatically trigger a refund. Cancellation merely stops future charges. If you are within the 14-day cooling-off period or if you believe you have grounds for a refund beyond that period, you must submit a separate, written refund request. Use clear language: "I request a full refund of all Nova AI subscription charges paid on [dates], in accordance with the FCCPA 2019 cooling-off provision." Send this request to Nova AI in writing and retain proof of delivery (email read receipts, registered mail, message screenshots).
Not keeping records of communications
Screenshot or save every email, chat message, and account page related to your subscription and cancellation. If Nova AI claims you never requested a refund or if a dispute reaches the FCCPC, your documentary evidence becomes your strongest asset. Verbal cancellation requests leave no proof; always communicate in writing and preserve the response.
A clear comparison: keep or cancel Nova AI
Evaluate your decision against the benefits and drawbacks of the service.
| Factor | Keep Nova AI | Cancel Nova AI |
|---|---|---|
| Monthly cost | Budget comfortably accommodates the charge | Charge strains monthly finances |
| Feature usage | You use chatbot, image generation, or media tools regularly and find genuine value | You rarely open the app or abandon projects due to poor output quality |
| Performance | Features work reliably with acceptable speed and accuracy | App crashes frequently, features malfunction, or output is inaccurate |
| Better alternatives | Nova AI offers the best value compared to competitors | Other AI tools offer superior features at lower cost |
| Trial period remaining | You have time to fully evaluate the service | You have decided the service does not meet your needs |
| Refund window | N/A | You are within 14 days of your first charge |
Pricing and subscription plans for Nova AI
Understanding Nova AI's cost structure helps you calculate potential refund amounts and determine whether cancellation aligns with your finances.
| Plan name | Monthly cost (NGN) | Annual cost (NGN) | Key features | Best for |
|---|---|---|---|---|
| Free | 0 | 0 | Limited chatbot queries, basic image generation | Casual users trying the service |
| Basic | Approx. 2,500 | Approx. 25,000 | Increased chatbot queries, standard image generation quality | Regular users with moderate needs |
| Pro | Approx. 5,500 | Approx. 55,000 | Unlimited chatbot, high-resolution images, priority support | Power users and creative professionals |
| Enterprise | Custom quote | Custom quote | Dedicated account manager, API access, custom integrations | Teams and organizations |
Prices are approximate and may fluctuate. Check the official Nova AI website or your latest invoice for current rates. If you are subscribed to the Pro plan at 5,500 naira monthly and you cancel within 14 days of your first charge, you can recover the full 5,500 naira refund under FCCPA 2019.
How yafee can help you cancel and recover your money
Navigating subscription cancellations and refund disputes in Nigeria requires knowledge of the FCCPA, persistent documentation, and clear communication with vendors and regulatory bodies. Yafee has helped thousands of Nigerian consumers cancel subscriptions to Nova AI and other digital services, recover unauthorized charges, and escalate complaints to the FCCPC when vendors refused fair treatment.
Yafee guides you through each step: identifying your purchase channel, calculating your refund eligibility, submitting cancellation and refund requests with legally sound language, and-if necessary-preparing your complaint for the Federal Competition and Consumer Protection Commission. The platform simplifies the process so you do not face vendor resistance alone.
When you use Yafee, you gain access to template letters, step-by-step cancellation guides specific to each purchase channel, and evidence checklists that ensure your refund claim meets regulatory standards. Yafee's approach is rooted in Nigerian consumer law, meaning every recommendation aligns with the FCCPA 2019 and the FCCPC's enforcement practices.
Start your cancellation process with Yafee today and protect your consumer rights. The platform has helped thousands of consumers cancel Nova AI and recover their money when the service no longer served their needs. Your refund is within reach.
Contact information and next steps
To cancel your Nova AI subscription or pursue a refund, use the cancellation methods outlined in this guide. If Nova AI refuses your request or does not respond within 30 days, escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).
Nova AI contact details
Visit the Nova AI website (novaapp.ai or ai-nova.org) and navigate to the "Contact Us" section. You will find the official support email address and customer service channels. Send your cancellation and refund requests to the address listed there, and retain proof of delivery (read receipts, screenshots, registered mail confirmations).
Federal competition and consumer protection commission (FCCPC)
- Online complaint portal: www.fccpc.gov.ng
- Consumer hotline: 0800-000-0070 (toll-free in Nigeria)
- Email: [email protected]
- Physical address: Lento Business Centre, Plot 1686A Lewis Street, Victoria Island, Lagos 106104
File your complaint with the FCCPC if Nova AI ignores your refund request, denies it without valid cause, or fails to respond within 30 days. Provide all documentation: your cancellation confirmation, bank statements, email correspondence, and a clear explanation of why you believe Nova AI violated the FCCPA 2019. The FCCPC's investigation typically concludes within 60 to 90 days, and the Commission can compel refunds and impose penalties.
Your cancellation is a straightforward process when you follow the correct steps and understand your rights under Nigerian law. Yafee empowers you to cancel Nova AI confidently, recover your money if eligible, and protect your consumer rights at every stage.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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